Otterburn

Brandwood Park Road, Kings Heath, Birmingham B14 6QX
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9.5 21 Reviews
  • Otterburn, Birmingham
Otterburn, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs.

The Nurse-led team at Otterburn specialises in supporting adults with complex mental health needs, neuro-disabilities including Huntington’s disease, stroke and complex dementia.

The home supports people on their journey from being in hospital or living in a secure setting to community-based living, as well as offering longer term support for people living with degenerative or life-limiting illnesses.

Otterburn has 30 bedrooms, each with an en-suite, across three units.

It also has communal dining and living spaces, as well as a quiet lounge, TV lounge and large accessible garden.

•        Otter Unit supports up to ten adults living with complex mental health needs and display behaviours of concern, including those with complex dementia.

•        Fox Unit supports up to ten adults living with physical health needs and physical disabilities, specialising in supporting those with Huntington’s disease and stroke.

•        Squirrel Unit supports those living with complex health and high dependency nursing needs, including those who have tracheostomies and use ventilators.

Please contact to find out more!
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Care Provided by Otterburn

Primary Care Categories

  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Otterburn to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Otterburn to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Naomi Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking

  • Free parking onsite.

Otterburn Reviews (21)

9.5

Otterburn has a Review Score of 9.5 (9.529) out of 10, based on 9 reviews in the last 2 years.
Over all time Otterburn has 21 reviews.

Overall Experience
  • 13
  • 6
  • 1
  • 1
  • 0
Date Published
  • 21
  • 4
  • 4
  • 9
  • 12
Reviewer Connection to Otterburn
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Suzanne S (Friend of Resident) published on 28 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my friend once a week and feel very happy with the care she receives. The staff are always polite and ready to answer any questions I might have. They show great kindness to my friend. My friend has been there for 2 years and said she likes living at Otterburn. I like to keep my eye on things
and will voice my concerns if necessary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Otterburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Otterburn is calculated as follows: ( (90 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Otterburn is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Naomi

Naomi Jones

Job Title: Home Manager

Hi, I'm Naomi, Home Manager at Otterburn care home in Birmingham.

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