Palmerston Residential Care Home

My mother was a resident at this care home for over two years, The only reason for moving her was the travel time was taking its toll on me. and I cannot express enough how grateful our family is for the care she received. From the very beginning, the staff were incredibly kind, compassionate, and attentive, making both my mother and our family feel comfortable and reassured.

The team ensure that my mother was treated with dignity, respect, and genuine kindness. They took the time to get to know her personally, understanding her needs, preferences, and routines, which made a huge difference to her wellbeing. It was clear that the staff truly care about the residents. My brother and I cannot thank them enough.

A lovely home and a great team.

The home has been redecorated and is generally kept clean and well maintained.

She has severe dementia and other health issues which must be very challenging but thought her care she has been treated with love care and understanding I visit as often as I can and am always welcomed anytime

We as a family, highly recommend Palmerston Care Home. It is homely, friendly and we received excellent care with kindness and patience from the staff there. I really feel you can't pay for kindness, but that is what we received. It is also reasonably priced as a care home.

Would recommend this care home. My Mum was so happy in there. The staff were friendly and helpful and looked after my Mum until the end. The room was clean and had adequate equipment for what she needed thank you.

Moved here to Palmerstone Residential Home after my right knee displacement, my tibia was broken. Was a long journey to find accommodation for myself. Palmerstone had a space for me, I was very nervous but have to say I was reassured by the staff waiting for me. Settled in with a feeling of warmth and confidence. It was nice to see the smiling staff at the entrance. All the staff are approachable to speak with but if they can’t answer will escalate to the Manager level.

She said she would be happy to go back anytime.

They go out of their way to make the residents happy and comfortable every day.

My mum has been a resident for four months. We cannot speak highly enough of the staff and care that she gets. The food is excellent and home cooked. The Manager and staff are extremely attentive and kind. The home is always clean and fresh. Mum is very happy there and considers the carers her best friends now.

This is an excellent care home. All the cares are very professional and friendly. It’s very well managed, clean and peaceful. My Dad was very well looked after. I would recommend this home to anyone.

All the staff are very friendly and reassuring and have looked after our brother, who suffers Parkinson's dementia and needs everything done for him. Well done and thank you all.

Intentionally chosen due to being a smaller care home that provides a homely environment with a family feel. I have not been disappointed at all and feel highly assured that Mum is getting the attention that she needs by people that she knows and trusts. I have been extremely impressed with the Manager and staff who have been very proactive to ensure that Mum’s needs have been met where possible. In particular, the Manager and staff have consistently shown their professionalism since Mum arrived and to now. Arriving to the home with rapid-onset dementia and unpredictable health issues, Mum struggled to adapt to living in a residential home from living a very independent lifestyle. The staff have dedicated time, compassion and energy to meeting Mum’s needs and have regularly kept me updated on progress and actions. Staff team efforts are paying off and relieved to witness positivity and contentment from Mum during what has been a very difficult time - thank you Palmerston.

My Aunt, who now has severe dementia, has been at Palmerston since 2012 and my family and I have nothing but grateful thanks and admiration for the dedication, hard work and kindness of all the staff we have met in that time. We live quite some way from the care home and so turn up at odd hours during the day but they are always helpful and understanding of our travelling distance and our Aunt always looks cared for, clean and well-nourished. The manager and her team deserve every commendation.

I am happy with the level of care, attention and kindness shown by all the staff.

Palmerston is a small, friendly home. A nice team of carers that are always on hand to help and advise. I feel that my dad is being well cared for and that it is a great comfort to myself and my family.

More than happy with my mother's care. I visit weekly and feel her needs are well catered for.

We had to move mother this year (2018), from another care home in Southend and after a search selected Palmerston because we believed they 'care', as yet we certainly haven't been proved wrong.

I wouldn't hesitate in recommending Palmerston Residential Care Home.

My aunt was taken to Palmerston House in December 2017 following a fall at home from which she never recovered. Her physical condition was very frail. When my aunt was going to Palmerston House I sent an email to the Manager, giving her information about the person, not the patient. The manager and the staff noted this and their care of my aunt has been superlative. The atmosphere in the home is one of being at home, staff who care and who try to brighten their residents’ day. The welcome at the door was always bright and encouraging and the chance to talk or seek advice was always given. When it came to palliative care for my aunt everything was explained, the support was amazing, and the manager arranged for a minister to visit my aunt and give her a blessing. My aunt slipped quietly and peacefully away under their care. The support and sympathy given at that time were lovely. I have nothing but praise for the manager and her caring staff and have no hesitation in recommending this home.