Palmerston Residential Care Home

21 Palmerston Road, Westcliff-on-Sea SS0 7TA
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9.3 24 Reviews
  • Palmerston Residential Care Home, Westcliff-on-Sea
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Care Provided by Palmerston Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1197
The price(s) shown are provided by the care home. Contact Palmerston Residential Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • E & F Enterprises
  • Privately Owned

Person in Charge

  • Ruth Gates (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Parking

  • Parking is available at front of house for 4 vehicles and road side parking is outside of building.

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Palmerston Residential Care Home Reviews (24)

9.3

Palmerston Residential Care Home has a Review Score of 9.3 (9.271) out of 10, based on 6 reviews in the last 2 years.
Over all time Palmerston Residential Care Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Palmerston Residential Care Home
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Total of 24, showing 1-20
Review from Debra J (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at this care home for over two years, The only reason for moving her was the travel time was taking its toll on me. and I cannot express enough how grateful our family is for the care she received. From the very beginning, the staff were incredibly kind, compassionate, and
attentive, making both my mother and our family feel comfortable and reassured.


The team ensure that my mother was treated with dignity, respect, and genuine kindness. They took the time to get to know her personally, understanding her needs, preferences, and routines, which made a huge difference to her wellbeing. It was clear that the staff truly care about the residents. My brother and I cannot thank them enough.

Reply from Ruth Gates, Registered Manager at Palmerston Residential Care Home"Thank you so much for your kind words. It was truly an honour to care for your mother over the last two years. Our team loved getting to know her personally and ensuring she felt at home with us. While we are sorry to see her move on, we completely understand your decision and wish your family all the very best. We will certainly miss her!"
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Review from D R (Son of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a couple of years now and is blissfully happy.
The team at Palmerston have provided me with such peace of mind.
Knowing her care needs are being met and infact exceeded.
A lovely home and a great team.
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Review from Barry U (Brother of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been in the home just over three years and has received good support and care.
The management and staff have her best interests at heart and work tirelessly to meet her needs.
The home has been redecorated and is generally kept clean and well maintained.
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Review from Dave W (Son of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for nearly 2 years now and I cannot speak highly enough of the care compassion and staff shown my mother
She has severe dementia and other health issues which must be very challenging but thought her care she has been treated with love care and understanding I visit as often as
I can and am always welcomed anytime
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Review from Sarah M (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late father and also my mother were residents at Palmerston Care Home this year (2024). Both of them were treated with compassion, empathy and respect. The staff were always welcoming and friendly. Any concerns we had were listened to and promptly acted upon. The manager, especially, was second
to none with her professionalism, care and attention to detail. My father received excellent end-of-life care after his discharge from the hospital. All his needs were sensitively dealt with and necessary professionals promptly brought in to attend to his needs. My mother went into Palmerston for respite after breaking her hip and was amazed at the support she and my father received.
We as a family, highly recommend Palmerston Care Home. It is homely, friendly and we received excellent care with kindness and patience from the staff there. I really feel you can't pay for kindness, but that is what we received. It is also reasonably priced as a care home.
Reply from Ruth Gates, Registered Manager at Palmerston Residential Care HomeThank you for your review and your kind feedback. We always strive to do the best we can in our roles at Palmerston.
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Review from Lyn G (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would recommend this care home. My Mum was so happy in there. The staff were friendly and helpful and looked after my Mum until the end. The room was clean and had adequate equipment for what she needed thank you.
Reply from Ruth Gates, Registered Manager at Palmerston Residential Care HomeIt was a pleasure to have your mum stay with us, she was a wonderful character and is sadly missed by the team.
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Review from Beryl C (Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved here to Palmerstone Residential Home after my right knee displacement, my tibia was broken. Was a long journey to find accommodation for myself. Palmerstone had a space for me, I was very nervous but have to say I was reassured by the staff waiting for me. Settled in with a feeling of warmth and
confidence. It was nice to see the smiling staff at the entrance. All the staff are approachable to speak with but if they can’t answer will escalate to the Manager level.
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Review from Terence M (Husband of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife stayed for a respite week at Palmerston Residential Care Home.
She was very impressed with the care she received and said it was very friendly and well run.
She said she would be happy to go back anytime.
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Review from Julia N (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been there nearly 12 months, she is happy relaxed and well looked after.
The manager is helpful and very kind and works hard for all the residents.
All the staff are caring and supportive.
They go out of their way to make the residents happy and comfortable every day.
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Review from Julie W (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for four months. We cannot speak highly enough of the staff and care that she gets. The food is excellent and home cooked. The Manager and staff are extremely attentive and kind. The home is always clean and fresh. Mum is very happy there and considers the carers her best
friends now.
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Review from Suzan B (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. All the cares are very professional and friendly. It’s very well managed, clean and peaceful. My Dad was very well looked after. I would recommend this home to anyone.
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Review from Roger S (Brother of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say this has been an extremely good experience with our brother receiving such a lovely stay.
All the staff are very friendly and reassuring and have looked after our brother, who suffers Parkinson's dementia and needs everything done for him. Well done and thank you all.
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Review from David B (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Intentionally chosen due to being a smaller care home that provides a homely environment with a family feel. I have not been disappointed at all and feel highly assured that Mum is getting the attention that she needs by people that she knows and trusts. I have been extremely impressed with the Manager
and staff who have been very proactive to ensure that Mum’s needs have been met where possible. In particular, the Manager and staff have consistently shown their professionalism since Mum arrived and to now. Arriving to the home with rapid-onset dementia and unpredictable health issues, Mum struggled to adapt to living in a residential home from living a very independent lifestyle. The staff have dedicated time, compassion and energy to meeting Mum’s needs and have regularly kept me updated on progress and actions. Staff team efforts are paying off and relieved to witness positivity and contentment from Mum during what has been a very difficult time - thank you Palmerston.
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Review from Sylvia (Niece of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt, who now has severe dementia, has been at Palmerston since 2012 and my family and I have nothing but grateful thanks and admiration for the dedication, hard work and kindness of all the staff we have met in that time. We live quite some way from the care home and so turn up at odd hours during
the day but they are always helpful and understanding of our travelling distance and our Aunt always looks cared for, clean and well-nourished. The manager and her team deserve every commendation.
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Review from A M (Daughter-in-law of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the level of care, attention and kindness shown by all the staff.
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Review from C B (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Palmerston is a small, friendly home. A nice team of carers that are always on hand to help and advise. I feel that my dad is being well cared for and that it is a great comfort to myself and my family.
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Review from Carol G (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More than happy with my mother's care. I visit weekly and feel her needs are well catered for.
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Review from Christopher W (Son of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to move mother this year (2018), from another care home in Southend and after a search selected Palmerston because we believed they 'care', as yet we certainly haven't been proved wrong.
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Review from Linzi S (Daughter of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken into Palmerston Residential Care Home in February for respite.
The staff are absolutely amazing, kind, friendly and above all very caring.
I wouldn't hesitate in recommending Palmerston Residential Care Home.
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Review from Pamela R (Niece of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was taken to Palmerston House in December 2017 following a fall at home from which she never recovered. Her physical condition was very frail. When my aunt was going to Palmerston House I sent an email to the Manager, giving her information about the person, not the patient. The manager and
the staff noted this and their care of my aunt has been superlative. The atmosphere in the home is one of being at home, staff who care and who try to brighten their residents’ day. The welcome at the door was always bright and encouraging and the chance to talk or seek advice was always given. When it came to palliative care for my aunt everything was explained, the support was amazing, and the manager arranged for a minister to visit my aunt and give her a blessing. My aunt slipped quietly and peacefully away under their care. The support and sympathy given at that time were lovely. I have nothing but praise for the manager and her caring staff and have no hesitation in recommending this home.
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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Palmerston Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Palmerston Residential Care Home is calculated as follows: ( (50 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for Palmerston Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Palmerston Residential Care Home

What types of Care is Palmerston Residential Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Palmerston Residential Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Palmerston Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Palmerston Residential Care Home to the centre of Westcliff-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palmerston Residential Care Home to verify any information. View our terms and conditions. Palmerston Residential Care Home has an Basic Service - more info.