Palmerston Residential Care Home

21 Palmerston Road, Westcliff-on-Sea SS0 7TA

Palmerston care Home offers a friendly, homely and supportive environment for residents.

A fully trained and supported care team pride themselves on delivering care to the highest standard whilst promoting residents independence and respecting dignity at all times.

An on-site cook provides home-cooked meals and is happy to cater for all tastes and dietary requirements

There is also an activities co-ordinator, who is on hand to keep residents active in mind, body and spirit. This includes interaction with the local community with visitors coming into the home and trips out either as a group or on a one-to-one basis.

Owner: E & F Enterprises

Person in charge: Ruth Gates (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Ages 65+.

Single Rooms: 22

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single up to £1000 (These prices are only a guideline, please contact Palmerston Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Palmerston Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Palmerston Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Palmerston Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.838 for Palmerston Residential Care Home is calculated as follows: ( (58 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Palmerston Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Palmerston Residential Care Home has a Review Score of 9.8 (9.838) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Palmerston Residential Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Palmerston Residential Care Home

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother was taken into Palmerston Residential Care Home in February for respite.
The staff are absolutely amazing, kind, friendly and above all very caring.
I wouldn't hesitate in recommending Palmerston Residential Care Home.

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My aunt was taken to Palmerston House in December 2017 following a fall at home from which she never recovered. Her physical condition was very frail. When my aunt was going to Palmerston House I sent an email to the Manager, giving her information about the person, not the patient. The manager and the staff noted this and their care of my aunt has been superlative. The atmosphere in the home is one of being at home, staff who care and who try to brighten their residents’ day. The welcome at the door was always bright and encouraging and the chance to talk or seek advice was always given. When it came to palliative care for my aunt everything was explained, the support was amazing, and the manager arranged for a minister to visit my aunt and give her a blessing. My aunt slipped quietly and peacefully away under their care. The support and sympathy given at that time were lovely. I have nothing but praise for the manager and her caring staff and have no hesitation in recommending this home.

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

On a recent visit to my mother who is a resident at Palmerston Road care home my wife and I were so impressed with everything about the home. From the moment of entrance, we were so impressed. No unpleasant smells which we have experienced in other homes we have visited.
So pleasant, welcoming, yet secure and very clean. The staff are so helpful nothing is too much trouble for them. Mum is so happy there and she is not easy to please.

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum came to stay here for a week after a night's stay in hospital following a fall. I cannot fault the care at all. The manager is very approachable and efficient, dealing with any issues effectively, and the staff are friendly and only too happy to help. The home has a personal, family environment and whilst Mum was there, she enjoyed the home-cooked food. There is a small garden with a cat and rabbit. Whilst Mum was there, a lady came in to do dancing with the residents in their chairs. Mum really enjoyed this.

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mum was placed here from the hospital as a temporary "step down" placement. She was meant to be here for two nights but has ended up staying for a week.
First impressions are that it is in a rather shabby part of Westcliff and the building is old. However looking past that, I cannot fault the kindness my mum has been shown and how helpful the staff, particularly the manager have been.
It is a fairly small care home (22 residents I think), which makes it homely, caring and friendly. It may not have all the mod cons but it has a lovely garden, resident cat and rabbit and everything you could need. The food is cooked on site and I am told by mum it is delicious. We have been very grateful for the care shown to mum and if this home was nearer to her family and friends we would be more than happy for her to live here permanently. Many thanks and keep up the good work!

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have every confidence in the care that is provided to my mother. I find the staff are attentive and helpful to mum, they show extreme sensitivity and compassion. All mum's needs are met and she is supported in a very friendly and helpful manner. This applies to all the staff.

How likely would you be to recommend Palmerston Residential Care Home? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   4.7 out of 5

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