Palmerston Residential Care Home

21 Palmerston Road, Westcliff-on-Sea SS0 7TA
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9.2 23 Reviews
  • Palmerston Residential Care Home, Westcliff-on-Sea
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Care Provided by Palmerston Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • E & F Enterprises
  • Privately Owned

Person in Charge

  • Ruth Gates (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Parking

  • Parking is available at front of house for 4 vehicles and road side parking is outside of building.

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Palmerston Residential Care Home Reviews (23)

9.2

Palmerston Residential Care Home has a Review Score of 9.2 (9.241) out of 10, based on 6 reviews in the last 2 years.
Over all time Palmerston Residential Care Home has 23 reviews.

Overall Experience
  • 18
  • 5
  • 0
  • 0
  • 0
Date Published
  • 23
  • 3
  • 3
  • 6
  • 17
Reviewer Connection to Palmerston Residential Care Home
  • 11
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Angela H (Daughter of Resident) published on 25 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to stay here for a week after a night's stay in hospital following a fall. I cannot fault the care at all. The manager is very approachable and efficient, dealing with any issues effectively, and the staff are friendly and only too happy to help. The home has a personal, family environment
and whilst Mum was there, she enjoyed the home-cooked food. There is a small garden with a cat and rabbit. Whilst Mum was there, a lady came in to do dancing with the residents in their chairs. Mum really enjoyed this.
  • Facilities
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  • Treated with Dignity
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  • Value for Money
Review from Marilyn G (Daughter of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was placed here from the hospital as a temporary "step down" placement. She was meant to be here for two nights but has ended up staying for a week.
First impressions are that it is in a rather shabby part of Westcliff and the building is old. However looking past that, I cannot fault the kindness
my mum has been shown and how helpful the staff, particularly the manager have been.
It is a fairly small care home (22 residents I think), which makes it homely, caring and friendly. It may not have all the mod cons but it has a lovely garden, resident cat and rabbit and everything you could need. The food is cooked on site and I am told by mum it is delicious. We have been very grateful for the care shown to mum and if this home was nearer to her family and friends we would be more than happy for her to live here permanently. Many thanks and keep up the good work!
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  • Value for Money
Review from J W (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have every confidence in the care that is provided to my mother. I find the staff are attentive and helpful to mum, they show extreme sensitivity and compassion. All mum's needs are met and she is supported in a very friendly and helpful manner. This applies to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Palmerston Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Palmerston Residential Care Home is calculated as follows: ( (49 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 68 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for Palmerston Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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