Melba Lodge specialises in supporting residents with enduring mental health problems and, learning disabilities to acquire independent living skills. Service provisions included personalised care and support packages that adhere to the company ethos of equality at all stages of care.
The aim is to empower service users, helping them to become involved in community life, to self-determine their own aspirations, while living a secure and healthy lifestyle.
The provider respects cultural values and is committed to upholding the rights of service users. The homes are cosy, clean, comfortable and staff are friendly.
Group: Melba Lodge Ltd
Person in charge: Mabel Obianim-Bimpong (Registered Manager)
Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 4 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Substance Misuse • Younger Adults
Admission Information: Private and Local Authorities. Ages 18+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 4
Rooms with ensuite WC: 4
Facilities & Services: Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Residents Internet Access
Latest Care Quality Commission* Report on Melba Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Melba Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Melba Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.749 for Melba Lodge is calculated as follows: ( (184 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Melba Lodge is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 0.8 positive Reviews (4 registered maximum number of service users ÷ 5). 16 Reviews ÷ 0.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Melba Lodge has a Review Score of 9.7 (9.749) from 20 Reviews
Review submitted from a Postal Card by Barry M (Resident) on Thursday 1 March 2018. Relates to January 2018.
Since I have been living here I have been happy and I like to continue to live here.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Wayne B (Resident) on Tuesday 27 February 2018. Relates to January 2018.
I think Melba Lodge is a nice place to live. I think the staff are very helpful and very understanding.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by John S (Resident) on Tuesday 27 February 2018. Relates to January 2018.
I like Melba Lodge. There is excellent freedom. I want to continue to live in Melba Lodge.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Victor S (Resident) on Tuesday 27 February 2018. Relates to January 2018.
It's very pleasant staying here.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Nicholas S (Resident) on Tuesday 27 February 2018. Relates to January 2018.
I enjoy staying at Melba Lodge. The management is good and staff. Everything is good.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Richmond M (Father of Resident) on Monday 8 January 2018. Relates to December 2017.
My daughter has been a resident at Melba Lodge for 6 years, and in that period of time she has made very good progress in all areas, especially in her general behaviour and attitude.
How likely would you be to recommend Melba Lodge? Likely
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Review submitted from a Postal Card by Samantha H (Sister of Resident) on Thursday 4 January 2018. Relates to December 2017.
It is very reassuring knowing my sister is in very good hands at Melba Lodge. I know she is being looked after and safe. The staff are great and my sister has settled in well in the short time she has been there.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by N S (Resident) on Wednesday 3 January 2018. Relates to December 2017.
Very caring.
Staff are very understanding.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by John S (Resident) on Tuesday 2 January 2018. Relates to December 2017.
I'm happy living at Melba Lodge. The staff are nice.
How likely would you be to recommend Melba Lodge? Likely
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Review submitted from a Postal Card by Danny M (Resident) on Friday 29 December 2017. Relates to December 2017.
I stay here in Melba Lodge. The staff are okay. I feel safe.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Lillian D (Sister of Resident) on Friday 29 December 2017. Relates to December 2017.
Melba Lodge is a clean and safe place. The staff are friendly and kind. I would recommend Melba Lodge to anyone.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by W B (Resident) on Friday 29 December 2017. Relates to December 2017.
I think Melba Lodge is a brilliant place to live. The staff are very helpful and the meals are good.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Victoria H (Resident) on Friday 29 December 2017. Relates to December 2017.
I'm very happy here. It's a nice home and clean. I love to live here.
How likely would you be to recommend Melba Lodge? Likely
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Review submitted from a Postal Card by John S (Resident) on Friday 1 December 2017. Relates to October 2017.
The food is fantastic. Nice warm and friendly staff. Good holidays and outings.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Louise M (Resident) on Thursday 2 November 2017. Relates to October 2017.
I enjoy living Melba Lodge. I enjoy going to the cinema at Greenwich and having lunch at The Princess Alice.
All the staff are very friendly.
I feel happy and safe at Melba Lodge. I enjoyed the caravan holiday at Allhallows, I enjoyed the clubhouse. I also liked the supermarket.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Peter D (Resident) on Thursday 2 November 2017. Relates to October 2017.
Really good helpers.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Louise M (Resident) on Tuesday 14 March 2017. Relates to February 2017.
I have enjoyed my experience of living in Melba Lodge.
The staff are very friendly and the home is very clean and tidy.
The food is excellent.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by Gunjiot G (Private Carer of Resident) on Monday 28 November 2016. Relates to October 2016.
My service user absolutely loves going to Melba Lodge. She loves the friendliness and all the attention the staff give to her. She even goes for the day sometimes and loves going to meet the manager. She comes back so happy and plans when she is going to go again.
How likely would you be to recommend Melba Lodge? Extremely Likely
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Review submitted from a Postal Card by S R (Mother of Resident) on Friday 8 January 2016. Relates to February 2015.
The house is kept very clean, the staff and management are very friendly you always get made welcome. The food is always good and I always get offered a cup of tea. Everyone seem happy. The leg of Lamb was very tasty made pasta and rice and salad and other food. There is always plenty to eat. The food is always presented nice.
How likely would you be to recommend Melba Lodge? Likely
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Review submitted from a Postal Card by Alex R (Resident) on Wednesday 7 October 2015. Relates to October 2015.
Since I have stayed at Melba Lodge I found it very relaxing and cosy. I have also found that the staff are very helpful and all the rooms are very neat. Since I have stayed here I have learnt how to do my washing and how to change my bed. The food is awesome especially the meat balls. I still have lots to learn that is why I'm staying in Melba Lodge.
How likely would you be to recommend Melba Lodge? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Melba Lodge
