Care Home Owned by Carewise Homes Ltd in Gloucestershire

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your incredibly kind and thoughtful words. It truly means a great deal to the whole team to know that your parents felt cared for, respected and at home with us, and that you felt welcomed as part of the CKCH family too. We are very grateful for your trust and support over the past three years, and your appreciation will be shared with the team. You are all greatly missed, and you remain very much in our thoughts. Thank you again for allowing us to be part of your familys journey it was truly a privilege.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind review. Were delighted to hear that your mum has settled well at Charlton Kings Care Home and that the move to be closer to family in Cheltenham has been a positive experience for you all.
Were very pleased to know that our team helped make the transition easier and that you felt supported with empathy and kindness throughout. Its lovely to hear that your mum was able to bring her personal belongings, furniture, photographs and treasured plants, and that care was taken to prepare and furnish her room just as she wanted. We truly believe these familiar touches make a house feel like home.
Thank you again for your trust and for sharing such positive feedback. Were so pleased that the atmosphere of our home feels right for your mum, and its a privilege to care for her.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a heartfelt review. It means a great deal to all of us. Were delighted to hear that your mother has settled in so well and that she feels happy and supported by the team. Knowing that you feel reassured and at ease when you leave her with us is exactly what we hope to provide for every family.
Your kind words about the staff will be shared with the whole team they will be absolutely thrilled. Its a privilege to care for your mother, and were so pleased that her time with us has been such a positive experience.
Thank you again for your trust in us.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your wonderful review. We're delighted to hear how well your mum has settled in and that she already feels so at home with the team. It's lovely to know she enjoys the food, the daily activities, and the friendly chats - seeing her relaxed and smiling is exactly what we hope for.
Your reassurance means a great deal to us, and we're glad you can feel at ease knowing she is safe and well supported. Thank you also for your kind comments about the cleanliness of the home; our housekeeping team will be thrilled to hear this.
We really appreciate you taking the time to share your experience, and we're so pleased to have your mum as part of our community.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your lovely review. We're really pleased to hear how supported and reassured you feel, and it means a great deal to the whole team.
Our staff work hard to make the home a kind, comfortable and positive place to live, so your comments about their care and kindness are truly appreciated. We're especially touched by what you said about your mum's hospital visit - staying by her side was the least we could do.
It's also wonderful to know you enjoy the activities and events we put on for residents and families.
Thank you again for taking the time to share your experience. Your kind words really do lift the team.

Reply from Jan Makin, Manager at Charlton Kings Care HomeDear Jo, Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your mum has settled and that you feel reassured by the care and kindness shown by our team. It's wonderful to know that the efforts we make to create a warm and supportive environment have made such a difference to both of you. Your kind words mean so much to the whole team - they are passionate about providing not just care, but comfort, dignity and genuine companionship for every resident. We feel privileged to care for your mum and will continue to do everything we can to ensure she feels happy and valued here at Charlton Kings Care Home.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your lovely review. We're really pleased to hear that your mother has settled in well and is happy-that's what matters most to us.It's great to know that you've felt supported and welcomed too. Your kind words about the care, the team, and the home mean a lot and have been shared with everyone here.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your incredibly kind and heartfelt review. Your words mean the world to us, and were truly touched by your appreciation. It was an honour and a privilege to care for your grandad during his time with us. He was a special part of our home, and we feel lucky to have shared those final weeks with him and your family.Our team works hard to provide not just care, but comfort, companionship, and dignity, and knowing that this made a difference to you and your grandad means everything. Were so sorry for your loss, but were grateful we could be there to support you all. Your recognition of the teams commitment, especially during those more difficult times, will be shared with them and treasured.Please know youll always be welcome here you became part of our extended family, too. Thank you again for your warmth, your kind words, and for allowing us to be part of your grandads journey.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a kind and detailed review.It was a privilege to care for your mum during her time with us, and were so pleased to hear that you felt she received excellent care. Our team work hard to create a homely and supportive environment, and it means a great deal to know that their patience, warmth and understanding made a positive difference to both your mum and your family.Were especially glad you appreciated the personalised approach to care and the variety of activities its so important to us that residents stay connected, engaged, and supported in ways that are meaningful to them.Your recommendation is truly appreciated, and we wish you and your family all the very best. Thank you again for entrusting us with your mums care.

Reply from Jan Makin, Manager at Charlton Kings Care HomeDear Hayley, Thank you so much for your beautiful and heartfelt words. It means the world to us to know that your mum felt loved, respected, and well cared for during her time with us. It was a privilege to be part of her journey, and we are truly grateful for the trust you placed in us. Dementia can be such a challenging and emotional path, and we admire the strength, love, and dedication you and your family showed throughout. We are honoured to have been able to support you all through this time, and we hope that the memories of your mum's warmth and amazing spirit bring you comfort. Your kind words will be shared with the entire team, who will no doubt be touched to know they made a lasting impact. We will always hold your mum and your family in our hearts.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your heartfelt review. We are truly honoured that you chose Charlton Kings Care Home for your mother-in-law's care. It means the world to us to hear that our team's dedication and compassion made such a positive impact during such a challenging time for your family. Supporting both our residents and their loved ones is at the heart of everything we do, and we're so glad we could provide the care, dignity, and emotional support your family needed. Your kind words reaffirm the importance of our work and will be shared with the whole team as a reminder of why we do what we do. Thank you for trusting us and for your recommendation-it is deeply appreciated.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for a lovely review. Your positive experience speaks volumes about the quality of care and the dedication of the staff and it's great to hear how happy your Father was here. The fact that you're considering it for your own future care is the highest compliment you could give. It must give you real peace of mind knowing that CKCH is a home where your dad was not just looked after, but truly cared for.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. It's very important to us that residents are happy and content and that they feel 'at home'.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. The majority of paperwork is now in electronic format and is completed in real-time to ensure accuracy. We have recently recruited some amazing General assistants who support the whole team, enabling even more time for staff to spend with residents. Many residents enjoy outdoor activities throughout the year.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your lovely review. We look forward to seeing you again soon!

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you Anna for your kind words. Our residents deserve no less than to feel happy, relaxed and safe in their home. It's equally as important to us that their family and friends are looked after too!