Care Homes Owned by Carewise Homes Ltd in West Lothian

Staff do a difficult job well.

Friendly staff, responsive to care questions regarding my dad. I feel he is treated with dignity and respect. Staff "know" him, and recognise if he is off and potential for earlier detection of infections due to changes in his behaviour.

My father was a resident at Crofthead for 5 months and as a family we were delighted with the care he has had and grateful to all the team who cared for him. The staff are all kind and friendly and treated my father with great dignity. Moving someone into care is a huge decision and I would recommend Crofthead highly to anyone.

Mum has been in her care home since 5 June 2026, and I want to share how grateful we are for the team there. Every member of staff has been so patient, kind and genuinely caring with her. They make her smile, they take their time, and treat her with real dignity. Moving mum from being cared for by me and my sisters to needing 24 hr nursing support was one of the hardest steps we've ever had to take. We worried how she'd react, especially since she always said she had us & didn't need anyone else. But she's settled far better than we ever expected. She gets on with staff and really enjoys the activities especially the bingo & Elvis tunes. Knowing she's safe, supported, and not alone in her house anymore has lifted a huge weight from us. In many ways, it feels like the bigger adjustment has been ours, not hers. We're hoping this journey continues as positively as it's begun, and we're incredibly thankful for the care and compassion shown to Mum every day.

One suggestion would be more activities for the Poppy unit, hopefully once the (O/T) assessments have been conducted they can take advantage of these opportunities

My mum moved into Crofthead this year February I couldn't be happier with the care she receives here. I know my mum is safe and being extremely well looked after and her needs are being met; she always look fresh and happy she is also well stimulated and kept entertained. I would also like to say the staff here are amazing and provide a home from home family feel

Staff are very pleasant and caring towards the residents. Care home is kept very clean and tidy.

It is reassuring to know that my dad is safe and his physical and emotional needs are being met. Delighted with the client centered approach, staff take time to know my dad's preferences and engage him in appropriate activities. Very pleased with range of meals served and snacks during the day. Special thanks to the activity coordinator team.

We take great comfort knowing that our mum was safe, cared for and treated with such humanity at the end of her life. We cannot thank the staff enough for the kindness they showed her and us. Crofthead Care Home will always hold a special place in our hearts.

Lovely care home - take great care of my mum. Staff are always friendly & welcoming.

I am very happy with the level of care provided to my sister. Staff go over and above to ensure her needs are met. This included a special birthday party organised by the home. Given my sister is relatively younger that other residents, it is important that this is taken into full account in planning her activity schedule. Highly recommend Crofthead Care Home.

Very pleased with staff at Crofthead Care Home - nothing is too much trouble - Mum took a while to settle but staff would always take time to make sure she was ok. Mum is well fed & cared for and most of all she is safe. Entertainment is excellent & residents are encouraged to join in - Keeps mum mentally stimulated. All in all family are glad we picked this home!

Have no complaints at all. My friend is very well taken care of and gives her family peace of mind.

My dad has been very well looked after. All health concerns are dealt with using excellent care while maintaining dad's dignity. The facilities are superb, clean and well looked after. I have zero complaints about the staff, all professional and approachable with dad's seal of approval which is a high bar.

The staff are so friendly and the atmosphere in the home is very caring.

The team have been incredibly kind and welcoming to my mother since her admission. They have encouraged and supporting her with eating which was a main concern to us prior to her move. They treat her with amazing kindness and dignity. Staff are also happy to give updates during visits which has been of great comfort to the whole family.

It's very obvious that staff know mum well. As her needs change, they change their tactics. From the start she has felt free of worry. Staff also recognise us as mum's family. Strong management team. Clear communication with family.

Staff are all very attentive to the residents. Couldn't be happier.

Mam has been in Crofthead for over 6 years. She is safe and well looked after, taking all worries away from us. The staff are hard working and friendly. They know all their residents and their individual needs.

Our father, and family are very happy with all aspects of his stay in Crofthead. All staff are professional, very caring and friendly. I've witnessed first hand their caring friendly nature in their contact with dad. It is clear to see they care deeply about their charges. My father has commented how he feel safe an secure in the care provided by Crofthead.