Carewise Homes Ltd in West Sussex | 1 Care Home

Review of
Woodbine Manor
from S C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Woodbine since May 2024. The team have & still are looking after her extremely well. They look after Mum with great care & consideration. Also have been very supportive to my brother & I. Thank you Woodbine.

Reply from Dani Bilidaite, Registered Manager at Woodbine Manor

Thank you so much for your kind words and wonderful feedback. We're truly grateful for your trust in us and so pleased to hear that your mum feels well cared for at Woodbine. It means a great deal to the whole team to know that our care and support are making a positive difference-not just for our residents, but for their families too.We're also excited to share that we are in the process of refurbishing all our bedrooms, including fresh painting and updates to ensure a more comfortable and welcoming environment. We're also finishing the repainting of all communal areas, updating the ground floor flooring, installing a new front door, laying new slabs, and redoing all the gardens to make the outdoor spaces as enjoyable as possible for our residents and visitors alike.Thank you again for your support-it's truly appreciated.

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Review of
Woodbine Manor
from M B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report

Overall Experience

Excellent care home. All the staff are wonderful with the residents, lots of hugs included. Staff are caring and always have smiles on their faces. The manager is lovely and likes to also interact with the residents, helping at meal and refreshment times and coming up with ideas to keep the residents

occupied. Mum is very happy there and always commenting how nice staff are.

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Review of
Woodbine Manor
from Kevin B (Son of Resident) published on 26 September 2024 Submitted via Website • Report

Overall Experience

Woodbine Manor Care Home looked after both my parents during their final days when they were invariably treated with dignity, respect and compassion. The staff were ever-present, caring, professional and endlessly patient. As a family, we were offered kindness and support, along with many cups of tea!

Our parents were treated with love and concern for their physical, mental and emotional states. The staff went above and beyond their duty to make the home comfortable and welcoming for the residents, I even saw one member of staff give up her time off to make the gardens beautiful prior to an afternoon tea for the residents. We were also very impressed by the attention to every tiny detail; the quality of their handovers to the next shift of staff is amazing, we always felt that all the staff were very aware of every facet of our parents' care. We offer thanks and highly recommend Woodbine for giving our parents such a positive experience of loving care during their final days.

Reply from Emma Green, Deputy Manager at Woodbine Manor

Thank you for your lovely review. It was a pleasure to look after both of your parents.

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Review of
Woodbine Manor
from L B (Power of Attorney of Resident) published on 18 September 2024 Submitted via Postal Card • Report

Overall Experience

As a professional, Woodbine Manor have looked after a number of my clients. The staff and management go above and beyond to make them feel welcome and settled. Their communication is excellent, the environment is clean and the food is good - many of them have put on much needed weight! The activities

are entertaining and the residents are treated with dignity and respect. Highly recommend Woodbine.

Reply from Dani Bilidaite, Manager at Woodbine Manor

Thank you for your lovely review. We always try our best for our residents.

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Review of
Woodbine Manor
from S P (Wife of Resident) published on 16 September 2024 Submitted via Postal Card • Report

Overall Experience

Excellent home with caring staff. Always clean and the rooms are bright and welcoming. Food is excellent with a varied menu. The gardens are beautiful and there are numerous activities for the residents. Visitors are always welcome.

Reply from Dani Bilidaite, Manager at Woodbine Manor

Thank you for the lovely review. We always try our best to provide the best possible care for our lovely residents.

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Review of
Woodbine Manor
from A L (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

Mum has been a resident at Woodbine for about 12 months, moving her into care was the hardest decision. I picked Woodbine as I had heard positive things about the care provided there and I am so glad that I did.
The team are fantastic, always cheerful, approachable, and kind and caring in their interactions

with residents. There is always a very calm, friendly family-type feel to the home, and laughter, lots of laughter! The staff are prompt in discussing any health concerns and because they know the residents so well are able to quickly spot if anything is off the baseline. Mum always mentions how kind and lovely the staff are and I can see, just by looking at her, how content she is there and how well looked after she is. The variety and frequency of the activities on offer is fantastic, and Mum participates with gusto! It is so lovely to see her laughing and enjoying herself. I would highly recommend Woodbine, it is a gem of a home with wonderful staff who provide excellent care.

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Review of
Woodbine Manor
from B P (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report

Overall Experience

The standard of care of residents and their families is amazing. It is very difficult for residents when they go into care. They are giving up their home and it's a complete change to their way of life. The staff are supportive and most understanding. They are kind and considerate, making an effort

to talk to each resident and to make each person feel special.

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Review of
Woodbine Manor
from N H (Niece of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

My aunt moved into Woodbine Manor after spending four weeks in the hospital where she refused to get out of bed, as a result, she is no longer able to walk. The care and love she has received from everyone at Woodbine Manor has been wonderful, even though her dementia has now reduced her to being unpleasant

and offensive towards residents and staff from time to time.

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Review of
Woodbine Manor
from Jane M (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report

Overall Experience

As soon as we walked into the home we knew that it was the right place for Mum. A year on we are of the same opinion. The staff are kind and caring, the environment is cheerful and the residents are obviously well cared for. When issues arise we are kept informed and feel part of the decisions making

process.

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Review of
Woodbine Manor
from Susan D (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report

Overall Experience

We thought long and hard about our mother moving into a care home. Woodbine Manor was different to other places and we knew quickly it was the best choice for her. The staff are kind, respectful and caring. Mum is very settled and clearly feels safe and cared for. Thank you to the whole team.

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Review of
Woodbine Manor
from Carla H (Daughter-in-law of Resident) published on 1 June 2023 Submitted via Postal Card • Report

Overall Experience

Following a fall, sustaining a head injury it was not necessary for my father-in-law to return home from the hospital, it was not known if recovery was possible, or how long or to what extent it may be. The manager deputy/entertainer along with all other staff went above and beyond to ensure my father-in-law

received the best person-centred care which was constantly adapted as he recovered. Cannot thank the team enough. He's now back home.

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Review of
Woodbine Manor
from Linda A (Friend of Resident) published on 17 February 2023 Submitted via Postal Card • Report

Overall Experience

My friend, who is the resident, has told me how happy she is living at Woodbine She says it is lovely to be treated as a person of value than just some silly old person. The staff are kind and considerate and are always available for a chat and a joke. Loves the activities and joins in wholeheartedly.

For myself, it is lovely to see her settled, happy and so much better in herself.

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Review of
Woodbine Manor
from Jaqui G (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report

Overall Experience

Mum joined Woodbine Manor in October 2022. We have been delighted by the way she has settled in. The management are clearly passionate about dementia care and lead their caring, efficient and experienced day and night teams accordingly. Communication with family is excellent. I was even kept updated

on Mum's health, whilst on holiday abroad.
The atmosphere is bubbly and residents are kept entertained by a varied and highly stimulating daily programme of activities. Food is lovely, planned for the individual, if necessary.
The home itself is kept spotlessly clean and the garden area is lovely. I look forward to spending time with Mum in the newly refurbished 'Garden Cafe'. Family visits are warmly welcomed and we have already enjoyed a birthday party with Mum, in a beautifully decorated, private area. Lunch was provided and Mum loved it!
We are deeply impressed and highly recommend Woodbine Manor Carehome because they really do care; both for the resident and their family.

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Review of
Woodbine Manor
from G S (Son of Resident) published on 9 February 2023 Submitted via Postal Card • Report

Overall Experience

An excellent home that treated my mother with respect, love and lots of good humour and kindness. Despite her dementia, all the staff and management really got to know her and us, her family. We could not have chosen a better home for her.

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Review of
Woodbine Manor
from Jackie T (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report

Overall Experience

Mum received wonderful care from the kind, friendly (I'd go so far as to say, loving), conscientious and competent team at Woodbine. I can't speak too highly of them and would recommend them to anyone looking for a warm, safe and caring environment for their loved one.

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Review of
Woodbine Manor
from I F (Son of Resident) published on 25 January 2023 Submitted via Postal Card • Report

Overall Experience

When I visit my mother, I watch her interaction of her with the staff "in the distance". She is comfortable and relaxed with them, and they are with her. I want my mother to be safe, sound and happy - she certainly is.
All the staff are helpful and friendly when I speak to them.
I have peace of

mind.

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Review of
Woodbine Manor
from B M (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report

Overall Experience

My father spent almost 3 years in Woodbine Manor and I have been very satisfied with the care and kindness he experienced. He had advanced dementia but was treated with respect and dignity. This is a very well run home but also a place where residents are treated as individuals.

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Review of
Woodbine Manor
from Terry M (Son of Resident) published on 14 April 2022 Submitted via Postal Card • Report

Overall Experience

There is a lovely atmosphere at Woodbine Manor. The staff are so caring, professional and cheerful. Dad's room has been decorated to a high standard and has the necessary facilities. I can tell my father is happy at Woodbine Manor as he is always happy and pleased with his care, food and activities.

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Review of
Woodbine Manor
from Margaret H (Friend of Resident) published on 11 April 2022 Submitted via Postal Card • Report

Overall Experience

My husband and I visited our elderly friend yesterday. We hadn't seen her since before Christmas as we live over 50 miles away. She was very content and peaceful. Thank you for all you do.

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Review of
Woodbine Manor
from J F (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report

Overall Experience

The management team are extremely approachable with excellent knowledge of residents. Always easy to be able to communicate with them and they are professional at all times.

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Carewise Homes Ltd Locations in West Sussex (1)

Carewise Homes Ltd Reviews in West Sussex (51)

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