Care Homes Owned by Outlook Care

welcome. Nothing has been too much trouble for them. They have really helped to give her some confidence and had utmost patience in helping her to walk again.

We are delighted with her progress and will miss the happy, friendly faces in Otter. Everybody we came into contact with was polite, courteous, patient and very kind, even though Mum was just a temporary resident, albeit one with vascular dementia. We were very impressed with the cleanliness of the place and the quality of the meals too. We cannot praise everybody enough for the quality of care given - Thank you, Foxburrow, for keeping Mum safe and looking after her for us, we couldn't have asked for more. Mum was quite sad to leave.

them is a real superstar.

horror stories of nursing and care homes , there was never one moment when we came away after visiting Mum that gave us cause for concern , in fact the exact opposite , we knew she was safe and comfortable. Thank you and well done to all

understand and manage this well to keep her safe. She is very frail and hardly eats but the staff try very hard to encourage and cook and offer alternatives even though she then declines those too.

Staff keep me informed through the App and call if there is something more serious. They always welcome me when I arrive- both in the unit and reception. Staff are clearly concerned for her ongoing welfare and personal wishes whatever they may be at the time. They apply principles of best wishes as necessary. As a result mum does feel loved and I am happy that she is in a secure and caring environment. Our family views are endorsed by mum's latest LA Deprivation of Liberty and BIA reports.

but is now also smart and impressive.
My mother has all her faculties, and the staff have become her every day family - she isn't one to mix, but she enjoys conversing with the staff, and the younger ones open her eyes to how different the world is today than when she was their age! It's a good exchange as she can tell them about life when she was younger.
My father was in another home and he died recently, it was hard for Mum but the staff have been brilliant. It helped me knowing I wasn't leaving her in a house trying cope alone, she has lots of care and support around her 24/7.
The manager is an excellent manager, I can talk to her about anything and she deals with things promptly.

could be a handful at time's but nothing was too much and they showed her such kindness.
And a special thank you to the manager for all your help and guidance, when we were stuck.
If your thinking about placing a family member here, they will be in good hands, so don't worry.

and staff have gotten everything right with their approach and attention to detail. Thank you all so, so much.

worked really hard to attend to resident's needs, despite often challenging situations.
They could not have been kinder and more caring, dealing with a very difficult situation sensitively and providing me with honest communication throughout.
To all the wonderful staff at St Georges - thank you.

always positive and uplifting, creating a lovely and welcoming environment for the residents. It's clear that the well-being and happiness of the residents are a top priority here. In addition to the excellent care, the food is good! They offer a great variety of nutritious and tasty meals, which my husband always enjoys.
I have peace of mind knowing my husband is in such good hands at Foxburrow Grange. I highly recommend it to anyone seeking a caring and supportive environment for their loved ones.

they were going to do. My father was permitted to stay with her in her room and for the last few days, he never left her side, ensuring that he was with her at the end. The staff also looked after my father well and ensured that he was fed, cared for and he was treated with respect.
The home has recently been renovated and is a very pleasant place to be. The food was excellent. Sadly my mother refused food and drink, but this did not stop staff from constantly trying with her but never forcing her against her will.
We will always be thankful to all the staff for the care and dignity given to my mother at the end and for the time that we were able to spend with her in a peaceful setting.

allowed back and are constantly arguing with Managers and Carers.

I count myself very lucky that I have had so much support from Foxburrow - laundry when she was hiding and stealing clothes, maintenance when she was flushing everything down the toilet, all when she was constantly escaping, all with her challenging behaviour. The nurses with medication and the night shift with mum's antics. The support I have had is outstanding and every time I see another story from it reminds me how lucky I am. It's hard to convey to everyone how much they are all appreciated so please pass on my thanks. Don't go on CQC reports alone - Please go and view the home and meet the teams.

with Mum and also us as a family. It was very clean and, although Mum wasn't able to eat the food, it always looked lovely.

that I am contacted as soon as possible if there is any change in his condition.

easier. So, thank you St George's for being so wonderful and caring to my husband. Thank you to you all for your calm, gentle way to make my husband be at peace.