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Care Home Owned by Runwood Homes Ltd in Suffolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Runwood Homes Ltd in Suffolk

Only the locations & reviews in Suffolk for Runwood Homes Ltd are showing below.

View the details of all 62 locations (with 5652 reviews) owned by Runwood Homes Ltd

Runwood Homes Ltd Locations in Suffolk (1)

 - Browse 1 Care Home owned by Runwood Homes Ltd in Suffolk
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Waterfield House
Grays Close, Hadleigh, Ipswich IP7 6AG 
9.0 61 reviews
Waterfield House, Ipswich, Suffolk
"My sister has recently moved in and is enjoying her stay. Staff are great and helpful. She tell me what she been up to in the day with a…"   Read all 61 reviews
  • from £1,210 / week
  • 76 Rooms
Location Type Care Home

Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Runwood Homes Ltd Reviews in Suffolk (61)

9.6

Runwood Homes Ltd has a Group Review Score of 9.6 (9.619) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Runwood Homes Ltd must have a Review Score.

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Review of

Waterfield House

from Frank M (Son of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The great thing about WH is the atmosphere - the staff are unfailingly kind, but above all cheerful, and seem only too happy to support my mother's needs. They are also a great help with her dog, who is vital to her well-being. I feel my mother is in a safe and happy place, and the staff treat her like
she is a friend.
Reply from Katie Relph, Customer Relations Manager at Waterfield HouseThank you for taking the time to review Waterfield House. Our team strive to provide the best overall experience for our residents, and above all, provide the best possible care - and we're pleased you're happy with the care your mother is receiving.
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Review of

Waterfield House

from Alison P (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Waterfield House (dementia unit) directly from hospital in October after suffering a fall at her previous care home. Katie was incredibly helpful with the move and eased any concerns I had from the very beginning.
The rooms are beautiful, spacious, and homely, with en-suite facilities.
The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind.
I only wish we had found Waterfield House sooner.
Reply from Katie Relph, Customer Relations Manager at Waterfield HouseThank you for taking the time to share such a thoughtful and generous review. At Waterfield House, we take great pride in delivering exceptional care and support from initial enquiry through to admission, and we are delighted to hear that Mum has settled in so well. Your kind words truly reflect our ethos and the dedication of our team, and they are greatly appreciated.
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Review of

Waterfield House

from Emma S (Sister of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has recently moved in and is enjoying her stay. Staff are great and helpful. She tell me what she been up to in the day with a planner they have. Safe clean and beautiful run place. They have large normal rooms and apartments to chose from. Lovely outside gardens for the summer warmer months.
So glad my sister is happy here.
Reply from Katie Relph, Customer Relations Manager at Waterfield HouseThank you for taking the time to review our home. We're so incredibly pleased that your sister has settled in well. Our team truly do pride themselves on providing dignified, person centred care and ensure our enrichment is of the highest quality for all to enjoy.
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Review of

Waterfield House

from Monica M (Sister-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with Waterfield House when I visited my sister in law for the first time. I was amazed at the way the staff looked after me until my sister in law arrived from hospital. They have been very helpful every time I have been up to visit my sister in law. You feel very welcome as if
you are family. I am very glad that I have got something homely, and she is well looked after I can have peace of mind knowing she is being care for.
Reply from Katie Relph, Customer Relations Manager at Waterfield HouseThank you for taking the time to leave your review. Your kind words are truly appreciated and reflect the dedication and commitment of our team in delivering the highest standard of care. We are delighted to hear that your sister-in-law is settling in well, and we look forward to continuing to build a positive and supportive relationship with you and your family.
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Review of

Waterfield House

from Paula D (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has recently been moved to Waterfield House.
Within 2 weeks, I have noticed a difference. He is no longer bedridden like he was in the other home, and he is enjoying food again.
Waterfield House is very welcoming/clean, and the staff who I've met are lovely.
I hope my dad really thrives here
as he deserves it.
Reply from Jane Brown, Home Manager at Waterfield HouseThank you for taking the time to complete a review, it really is appreciated. We are delighted to hear that you have noticed a difference in your dad since he came to Waterfield House, that he is no longer bedridden and enjoying food again. I am very happy that you have found the home welcoming and clean with lovely staff. Kindest Regards
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Review of

Waterfield House

from M D (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad got to go to this lovely care home 2 weeks ago. I was so happy for him. When me and my sister visited him, the staff were so lovely and friendly. The place is amazing, looks like a hotel, not a care home, very posh and looks great in the rooms and reception rooms. People are very friendly & nice.
I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx
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Review of

Waterfield House

from Tina C (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers
were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.
Reply from Allison Squires, Home Manager at Waterfield HouseThank you for your kind words, I will share with the team. It is a shame we only had your Dad with us for a short time.
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Review of

Waterfield House

from Janice C (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home
is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.
Reply from Allison Squires Squires, Home Manager at Waterfield HouseThank you for your kind words, it was an honour to care for your mum, I will share this with the Waterfield team.
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Review of

Waterfield House

from C W (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum has been at Waterfield House for 2 years now and overall I’ve been very happy. But over the last 6 months, I feel something has gone wrong and feel quite frustrated and let down! The decor upstairs is very poor and in my opinion, is not Dementia friendly! I feel the home is very short staffed
and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!
Reply from Amanda Thackery, Home Manager at Waterfield HouseThank you for the feedback, we will look into your suggestions and staffing is reviewed daily.
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Review of

Waterfield House

from A C (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to
sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.
Reply from Amanda Thackery, Home Manager at Waterfield HouseThank you for your lovely feedback regarding the care and environment at Waterfield House, we strive to ensure our residents' needs are met and will share your compliments with the team.
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Review of

Waterfield House

from Sara M (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the
problem. This has already been raised with staff.
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Review of

Waterfield House

from David B (Son of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed around.
All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.
Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield HouseThank you so much from all of us at Waterfield House for your amazing review. You have put into words exactly what we have to offer to all residents, family, relatives and friends who visit and what we provide to prospective residents who may be thinking about coming to Waterfield House Care Home for care in the future.

Mum has settled well in Waterfield House, making new friends, and building relationships with the staff and we as a team always go above and beyond to make sure all our residents receive the best care.
Thank you again for your kind words.
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Review of

Waterfield House

from Linda W (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really pleased
with the care given at Waterfield and would thoroughly recommend it.
Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield HouseThank you so much for your kind words and for taking the time to complete a review for us, it really is appreciated. We are so glad that you and your mum chose us to be her home all those years ago. She is a wonderful lady and we are so lucky to be able to care for her for all those years and continue to do so now. I'll be sure to pass your kind words on to the team.
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Review of

Waterfield House

from R H (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all areas.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.
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Review of

Waterfield House

from Carole G (Daughter of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff well.
They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.
Reply from Amanda Thackery, Home Manager at Waterfield HouseHi Carole,
Thank you for your lovely comments and feedback. It was a pleasure to care for your mother. We will be sure to pass your kind words on to the wider team.
Kind regards.
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Review of

Waterfield House

from Julia M (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.
Reply from Amanda Thackery, Home Manager at Waterfield HouseHi Julia,
We’re so happy to hear that your mother has settled in. We work hard to provide a positive and friendly environment for our residents and we’re glad to see that feels happy in her new home.
Kindest regards,
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Review of

Waterfield House

from Lesley W (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving into Waterfield House Care Home in October 2021 my mother has had a new lease of life.
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She
is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.
Reply from Amanda Thackery, Home Manager at Waterfield HouseHi Lesley,
It is so lovely to hear that your mum enjoys her time at Waterfield House. We strive to provide our residents with an active and stimulating environment, and I'm happy to hear that we are meeting her needs.
Kind regards
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Review of

Waterfield House

from Robert R (Son of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Managers and all staff are helpful and caring.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to
me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.
Reply from Amanda Thackery, Home Manager at Waterfield HouseThank you for your valuable feedback. It truly is a pleasure to care for your mother. We will be sure to pass this on.
Kind regards,
Amanda
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Review of

Waterfield House

from I J (Son of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.
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Review of

Waterfield House

from Kay C (Friend of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.
Reply from Amanda Thackery, Home Manager at Waterfield HouseThank you for your lovely review Kay. Your feedback is crucial to us, to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times. All reviews will be shared and cascaded to the team. Have a great day!
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Awards / Recognitions (10)

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