Care Home Owned by Runwood Homes Ltd in Suffolk

she is a friend.

The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind.
I only wish we had found Waterfield House sooner.

So glad my sister is happy here.

you are family. I am very glad that I have got something homely, and she is well looked after I can have peace of mind knowing she is being care for.

as he deserves it.

I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx

were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.

is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.

and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!

sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.

problem. This has already been raised with staff.

All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.

with the care given at Waterfield and would thoroughly recommend it.

They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.

is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.

me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.