Care Homes Owned by Runwood Homes Ltd in Suffolk

Staff caring and supportive.

Overall quite satisfied with everything since the new manageress and team have settled in. I can see improvements with activities, etc., and my concerns taken seriously and trying to have them addressed, i.e. one male resident who is unsettling the ladies with his threatening/awful behaviour. I think it is essential to have another A.C fitted in the lounges and a bigger screen (T.V) in the lounge.

My mother was treated with dignity and respect from the moment she was welcomed into Waterfield House. The manager and her team were very professional all the time with my mother's care and needs. The care team were hard working and friendly. Nothing was too much to assist us as a family in every way. The nurses were very competent and professional and were helpful at all times, giving 24-hour care.

I am very pleased that my sister-in-law is in Waterfield House, Hagleigh, Suffolk. I have been up to see her, and it was amazing to see her so happy and looking so well because it's been a long time since I have seen her looking so blooming, and the staff are so good to her. I know she has got dementia, but she is so happy there, and it's a relief for me not to worry about her and I did in the first place, because I am 91 years old and it's lovely to know that she is happy.

The great thing about WH is the atmosphere - the staff are unfailingly kind, but above all cheerful, and seem only too happy to support my mother's needs. They are also a great help with her dog, who is vital to her well-being. I feel my mother is in a safe and happy place, and the staff treat her like she is a friend.

I only wish we had found Waterfield House sooner.

So glad my sister is happy here.

I hope my dad really thrives here as he deserves it.

My dad got to go to this lovely care home 2 weeks ago. I was so happy for him. When me and my sister visited him, the staff were so lovely and friendly. The place is amazing, looks like a hotel, not a care home, very posh and looks great in the rooms and reception rooms. People are very friendly & nice. I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx

After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.

My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.

There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!

Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.

Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the problem. This has already been raised with staff.

My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed around. All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.

Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really pleased with the care given at Waterfield and would thoroughly recommend it.

Food is varied and plenty of it.

My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff well. They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.

More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.

Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.