Care Homes Owned by Runwood Homes Ltd in Warwickshire

I know my mom is looked after & cared for which gives me piece of mind ..Thankyou to all the staff that work there .

It gives me great prefer of mind to know he is well taken care of

Partner has been a resident for 2 years this month - staff care above and beyond the call of duty, most of which are long term employees which is important for the residents. There are lots of activities, trips and events that residents can participate in, if they so wish. I know my partner is looked after far better than I could at home and she is encouraged to live as full a life as possible whilst being kept safe, happy and her dignity maintained. And a special mention for the excellent cake made on site each day.

When you walk into the care home it feels more like a hotel. Tastefully decorated and very pleasing to the eye. The staff are very friendly and take good care of the residents. They have great activities which really helps my mother as she likes to talk. :) Overall a lovely care home and no complaints

I would like the management to be more open with the relatives and explain more about how the home is run and let us know when meetings are held.

Great service, staff are all wonderful

Overall, we have been very pleased with the care home. The staff are generally kind, caring and approachable, and there is a clear commitment to the wellbeing and comfort of residents. There are however, occasions when smaller day-to-day tasks can be a little inconsistent. These are not major issues but occasionally things can be overlooked. Overall, we are happy with the care provided and appreciate the hard work of the staff. We would recommend the home, while recognising that there is always room for improvement

Dad seems happy at the home, he's always clean & tidy. He enjoys the food and seems to have settled in his room which is large & spacious. The staff are caring, attentive and friendly and are always reassuring us that Dad is ok. The only thing I would say is it seems very cold in the dining room, maybe they could turn the Air con off whilst residents eat there meals.

Mum is more settled and seems happier since moving to The Lodge, we are pleased with her overall care here.

Definetly the best thing for mum. She's eating & drinking properly and interacting more. it took her a couple of weeks to settle in but she's really happy now. Staff are fantastic and she enjoys going out with them on trips.

Lovely clean room, very good food, enjoyable events, friendly staff, all in all mum is very happy so far as only moved in on the 7th September, but all is ok and good, thank you from her son..........

Staff are very understanding of my mothers dementia and hearing loss. This is her first experience of a care home and it is taking time for her to adjust. However getting her moved to the ground floor has helped.

My husband has received very good care and I am happy that he is now in Four Acres. He is rather a loner and doesn't want to join in anything but prefers to stay in his room. The staff are extremely patient with him and I am very grateful. I feel I should have marked most of the categories below as excellent.

I visited my uncle for his birthday the staff and residents made it a special day. It was good to see him looking so well. My uncle was admitted to the home when he became ill. The team are dedicated to give good care and go above and beyond to make a difference. From the housekeeping, catering and care team and any other staff member I would like to thank you for taking care of my uncle. He is very special.

Cannot fault the care our uncle receives. The ongoing activities are very good and they try to include everyone that wants to join in. The outside space is lovely and well used by all. Our uncle enjoys how flexible his care home is, and how family and friends are very welcome to visit and take him out.

Lunch time - Dinner ladies are required for an hour and half to allow staff to look after those who cannot leave their rooms. 6 staff (carers) for the whole floor is not enough.

My Dad enjoys the mealtimes & food.

Elaine and Sarah work increadibly hard to create a positive and supportive environment - Their efforts are totaly appreciated by all residents and residents guests. The lively and thoughtful program is imaginative and gives the residents something to look forward to. Well done!!!

Having looked after mum myself I was worried she would not adjust to life at Four Acres but the staff have been absolutely fantastic. They have done everything they can to help her settle in and make it feel like home for her. They have gone above and beyond and my mum is very happy there . She's made new friends and loves a bit of banter with the carers who treat her like she's their mum. They have shown great kindness and taken time to get to know her and what she likes. I have nothing but praise for their professionalism, compassion and respect for my mum.

From day one - staff picked up on his background and ensured that he was included in appropriate activities. Since moving, my father has thrived by having so many activities that he can undertake. He has also been taken on visits out which he has greatly benefited from.