Care Homes Owned by Runwood Homes Ltd in Warwickshire

The care and support that Low Furlong offers my father is outstanding. There is always a friendly welcome from any carer on either floor. Even the chef regularly says hello! There are various activities that support my father's mental health and physical wellbeing. The staff are engaging and highly committed to supporting their residents. From the management team, including the Aimee, administrative personnel plus senior carers and cleaners everyone makes you feel welcome. Thank you and you deserve an outstanding CQC award.

Elaine is absolutely fabulous always taking good care of the elderly people,including my nan,.everytime I see Elaine she is always so helpful and greeting with a smile.oh and lucy guild well she is just the best they both deserve a rise

Lovely care house. All staff friendly, polite and cheerful. Mum gets on with them all, she enjoys the activities. She has an infectious laugh so if other people are feeling low they soon laughing and she brightens the day up. Management and all staff are easy to talk to and answers any questions or concerns you may have.

The care shown to my mother was exemplary during her stay at The Lodge, especially in her final days when she was on end of life care and also celebrated her 100th birthday. Nothing was too much for the staff and they always went about their work with a smile on their faces. We relatives were also cared for as we spent many hours there. The lodge is a lovely place, spotlessly clean and mum always praised the quality of the food. The rooms are superior with excellent wet room/bathroom facilities. As a son of a resident I was very happy for mum to be here and felt she was safe and secure at all times. Thank you to all staff at The Lodge for being so understanding when mum passed away and the dignity afforded to her

However my impression is that the general standards of cleanliness e.g. regularly vacuuming the rooms, are slipping. This may be a lower urgency than caring for residents, but it is still a basic requirement.

It's clean, tidy friendly staff, good food, good management

Thanks and best wishes to a great team x

My Husband became a resident 12 months ago after being looked after at home for 12 years by myself, without the care, understanding and all round support from all staff I am sure my husband would not be with me now. Its a lovely, welcoming and comfortable home. Extremely clean and the food is good. Plenty of activities take place which everyone seems to enjoy, plus trips out for the more mobile residents.

Staff were welcoming, professional and kind.

Can't fault the care my auntie had during her 5 year stay. Staff were kind, caring and patient. Always a warm and welcoming face when visiting. Her last few weeks, she was in her bed, and they kept her dignity right to the end. Couldn't have asked anymore from the care team. They were superb, and the love for her was clearly shown.

My mother has been at Low Furlong for nearly a year. As a family we find the care and environment well suited for her needs. She is happy, content, calm and safe which is a great comfort to us all. The staff are so caring, friendly and so lovely with our mother. As a family we are extremely happy and appreciative. Thank you.

The staff are always friendly,welcoming and make me feel that nothing is too much trouble .

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Low Furlong has A very caring bunch of staff who actually really do care about what they do and they are fully engaged in what they do both with the residents and their families who they encouraged the pitching and getting involved in the regular event events both supporting local charities and the care home itself. Food is good and activity schedule actually happens regular events that the Home encourage families to join. Top marks

So happy with the care provided for our Dad. All the staff are there to support us and keep us informed every step of the way. Nothing is too much trouble and we know Dad is receiving the care he needs. Dad is very settled here and that is a great comfort for us as moving a loved one into care is a very difficult decision.

Cannot praise all staff enough. They have all taken time to get to personally know mom and what she likes and doesn't. It's not just about keeping her safe and well it's about knowing her as an individual which the Orchard Blythe team all do.

Food provision and standard and choice is very poor. Not value for money.

I found all the staff very friendly and the home lovely.

Staff are superb, always attentive to mother and all residents. We get regular updates on activities and outings. My mother's clothes/ room are always clean and nothing is ever too much trouble. The home is secure and we could not be more pleased with the home and are very satisfied our mother is receiving the stimulation and care she needs.

Mum has been at Orchard Blythe over 18 months now and is so happy there. The staff are all fantastic, nothing is too much for them. Mum loves all the activities available and the singers are really good. Family are also able to attend some of the events too. There is a hairdresser which mum loves going to and trips out too. Mum loves the food and since being at orchard Blythe has had no falls! It is lovely to go and visit mum. We can meet in her room or in the lounge area where we can have a lovely chat over a cuppa. Our minds are totally at rest knowing that mum is being well looked after. Thank you so much for the excellent care and support you all give mum x