Runwood Homes Ltd in Hertfordshire | 7 Care Homes

Review of
Highview Lodge
from V C (Daughter of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience

My mother was admitted to Highview in early June and she has settled in with the help of all the staff. They have all been so caring and kind. Always helpful, thoughtful and take time to talk to family members to get to know them too and make everyone feel welcome. All of their hard work is very

much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Lodge
from C S (Sister of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

I am delighted with the care my sister receives from all the staff at Highview. This residential care home is so bright and clean, unlike many - no adours!
The residents are never left alone. There is always a carer on hand every moment of the day.
Meals are excellent, and during the day, the residents

are given drinks and snacks.
Daily reports are written every time a carer attends to the residents and is totally 'up to date'. A massive thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Greenbanks
from John C (Son of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

My Mum was a resident at Greenbanks from April-June 2025. Owing to Mum's Alzheimer's, additional care that we could not provide following an operation was needed. Never having used a care home before, we were very concerned about where to place Mum, but the staff at Greenbanks were so professional and

sympathetic from the outset that any worries were immediately alleviated for us as a family. The care given by frontline staff was exemplary and the administrative side of things was dealt with very professionally. We always felt able to ask questions, and staff at all levels responded in an open and honest manner that served to reassure us. Activities and events at Greenbanks were consistent and enjoyable, and by involving families as well as residents, a sense of community in the home was created. Mum unfortunately passed away in June when her Alzheimer's went into its advanced stage, but we gained great solace from the dignified end of life care Mum received. Thank you everyone.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the heartfelt review. We really appreciate your comments about how the team were able to alleviate any worries you had at the beginning with regards to placing mum in a care home. We understand it is a difficult decision for loved ones to make, but we are glad to hear that the team made a positive difference. Your mum is missed by all at Greenbanks. Please feel free to visit the home when the time is right for you, and once again accept our deepest condolences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Lodge
from Jacqueline S (Daughter-in-law of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the caring attitude of the staff and general facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lancaster Court
from John T (Husband of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Lancaster Court for 18 months and I am still very pleased that I chose this care home for my wife.
The food is very good and the home is kept spotlessly clean. She is very well looked after and her key worker is a lovely person well trained, very patient and hard working.

The management of the care home put on an excellent 80th Anniversary celebration and the Elvis tribute show went down very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Greenbanks
from Janice G (Respite Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

I was a respite patient on the 2nd floor room 54. All of the staff there were hard-working and efficient, caring and patient, and went out of their way to help in any way they could. Very, very clean and surprising quiet for a care home. As most of the residents are memory care, it was difficult to

interact with them... But the staff more than made up for it. The food was delicious. The garden is beautiful and restful... as is the entire facility. I wish there had been more activities, but the activity coordinator was on vacation during my stay, so that is understandable... and the BBQ was fabulous!

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello Janice,Thank you for your feedback. We are glad that you had a wonderful experience during your respite stay at Greenbanks, and we would love to welcome you back when the need arises. We are currently recruiting for an additional life style coordinator to support our existing coordinator, and we are confident that this additional support would make a huge difference with activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Day Centre
from D C (Daughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

Day Centre is fantastic for Mum. Without it, she wouldn't be able to stay in her own home. It also enables me to work; otherwise, she would need care & stimulation throughout the day. It wouldn't be good or safe for her to sit at home alone all day with only a lunchtime carer visiting. Daycare has kept

Mum going. They mobilise her, enlisting, drinking, providing entertainment and social interaction that she wouldn't get otherwise. The bus ride to & from the centre is also stimulation for her. For Mum & me day centre enables our lives to continue with some normality.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Day Centre
from Christopher M (Husband of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased, especially care bus drivers & carers. Now on first name with my wife. Care home looks after my wife, understands and makes sure meals are to her liking, ensure her safety, very attentive, actively make sure she takes part in quizzes etc. Overall, very happy with relationship between my

wife, carers, crews and care home staff. 5 stars to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Lodge
from M K (Son of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all caring and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Wisden Court
from Gary B (Son of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

From the moment my mum was a resident, all the staff were amazing. I always knew they had the comfort and well-being of mum as their core value. Always polite and respectful, and when needed, ensured mum got the medical required assistance, and kept the family informed. I cannot thank everyone enough

for looking after mum.

Reply from Sarah Humberstone, Senior Home Manager at Wisden Court

Thank you for the review. Your mum will be missed at Wisden Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lancaster Court
from Dennis J (Husband of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

MY wife has been a resident in Sandalwood Level for over six years. I have seen many changes of staff, but the care has been constant. The new manager is a pleasure to deal with and inspires confidence. The C.T.Ms are professional and dedicated. All there are helpful and polite, including the laundry

and the kitchen staff.
I have total confidence that my wife is getting excellent care, and I am happy that she resides there.

Reply from Lisa Meeks, Manager at Lancaster Court

Thank you for your kind words regarding the staff and the care the home provides to your wife. I will be sure to pass on your lovely review to the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highview Lodge
from J C (Son of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

Very clean & tidy care home. Staff are extremely friendly & helpful. My mum is being looked after extremely well & I'm very happy with the service the care home provides. Mum is happy every time I visit & she looks clean & today every time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Greenbanks
from R M (Daughter of Resident) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

I was worried about moving my mum into a care home, but Greenbanks Care Home is so nice and the staff are looking after my mum very well. She is settled and happy here. I am so grateful for everyone involved. This has given me such a relief. Thank you everyone.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello,Thank you for your wonderful review of Greenbanks. We are pleased to see how settled and happy your mum is in her new home. We value your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Victoria House Day Centre
from Dee H (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I can not thank the staff at Victoria House Day Care Centre enough for the kind and passionate way they look after my mum who has Dementia. Mum looks forward to going everyday and always comments on how caring the staff are and the respectful way they treat her. This centre has allowed us to keep mum

in our care whilst we work. Three staff members in particular and all the team are wonderful. God bless you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashwood
from D C (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My mum had respite care at Ashwood. She was made to feel very welcomed and cared for. The home itself presented extremely clean. The manager is lovely and appeared very hands on too. Every single member of staff I met were really fantastic, not only in doing their day to day tasks but really engaging

with the resident in a very personal way it was lovely to see. I couldn't fault this care home.

Reply from Hanna Anderson, Manager at Ashwood

Thank you so much for your lovely comment, we're so glad Mum enjoyed her time at Ashwood. I will pass on your compliments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lancaster Court
from K F (Sister of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My sibling is always treated with respect by all members of the staff team, and their views are listened to actively. Their dignity is paramount and the support the staff have recently provided on a couple of hospital appointments has minimised the stress of these ongoing visits. The diligence in ensuring

medication is administered timely has noticeably increased their ability to engage in all aspects of life at Lancaster Court.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review, it means so much to us to hear that we are doing a great job here at Lancaster Court and being recognised for improving peoples lives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Wisden Court
from Derek S (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother was at Wisden Court for a little under 2 years. After a short adjustment period, she settled in and was very happy there and passed away peacefully there in February 2025. During that time, my mother was of sound mind, but getting weaker in her ability to walk and take care of herself. She

was extremely happy with the staff, facilities and care that she was given. She got along well with the care workers and management/supervisors. All of the interactions I have had with staff have been wonderful. The staff know me on a first-name basis and kept me up-to-date on any issues and my mother's condition throughout her stay. I felt that the staff treated mum like a friend and that is so important when picking a care facility. I live overseas and it was great comfort knowing that mum was well looked after and enjoyed her final years in the company of friends and attentive care-givers. Thank-you to the manager and all of the staff at Wisden Court.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your lovely review. Mum was a pleasure to have at Wisden Court and is missed by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Wisden Court
from Linda C (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

What a lovely supportive environment, both for residents and relatives. Activity staff enthusiastic and residents got involved. Care staff were caring, gentle, firm as needed, and showed true emotion for the people under their care. The management have also been fabulous, empathetic and understanding

of relatives needs especially during difficult times. If I need to stop in a care home when I age, I would go here.

Reply from Sarah Humberstone, Senior Home Manager at Wisden Court

Thank you for your review. Mum will be missed by all her friends at Wisden Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Greenbanks
from A J (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

We are so happy with the care that Mum is receiving.
Greenbanks has a warm feeling about it.
The staff are amazing.
I can highly recommend this care home.

Reply from Kirsty Harragan, Customer Relations Manager at Greenbanks

Thank you for your lovely review. We are pleased that you and mum are happy and we appreciate your feedback!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Greenbanks
from Gig K (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

From the initial contact I made to the care home, the staff have been fantastic at communication. They have ensured as a team to make Mum feel very comfortable. Mum has settled in very well and it's the most relaxed we have seen her in a long time. Much appreciation to all of you!

Reply from Catherine Emekwuo, Home Manager at Greenbanks

Thank you very much for the wonderful review of our home. We are pleased to hear that you had a good experience from the initial contact and glad to see mum relaxed and settled in her new home. We appreciate your feedback!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Runwood Homes Ltd in Hertfordshire

Runwood Homes Ltd Locations in Hertfordshire (7)

Runwood Homes Ltd Reviews in Hertfordshire (429)

Highview Lodge

Highview Lodge

Greenbanks

Highview Lodge

Lancaster Court

Greenbanks

Highview Day Centre

Highview Day Centre

Highview Lodge

Wisden Court

Lancaster Court

Highview Lodge

Greenbanks

Victoria House Day Centre

Ashwood

Lancaster Court

Wisden Court

Wisden Court

Greenbanks

Greenbanks

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers