Runwood Homes Ltd in Hertfordshire | 7 Care Homes

Review of
Highview Day Centre
from Sally N (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Dad comes to the Day Centre twice a week and has been coming for over a year now. He was reluctant at first when he was diagnosed but we are all glad he was persuaded. He loves the bus trip back and forth, through all the villages he remembers from when he was working, and especially if they put the

music on. He likes the activities at the centre, especially painting, singing, quizzes and meeting animals - anything out of the usual routine, really. The staff are friendly and helpful. Dad's two sessions also give my Mum a chance to have some time to herself, to get things sorted in the house or have appointments. We are all pleased with the day centre's service.

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Review of
Highview Day Centre
from G J (Granddaughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

The day centre is very wonderful place and my Nan really enjoys going twice a week. Sits in the puzzle room and enjoys doing puzzles and chatting with everyone. Staff are so helpful and kind.
Nan lives on her own in flat and coming to the day centre has really helped her get out more and socialise.

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Review of
Lancaster Court
from W W (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

Lancaster Court is the most wonderful place.
The staff are very professional and friendly.
And always do so many fantastic activities and trips out for the residents. My mum is very happy and contented.
The reassurance that she is safe and surrounded by kindness is so super for us.
Highly recommend.

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Review of
Highview Lodge
from Pamela D (Wife of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

Our family are very happy with the home. It's warm and comfortable. The staff are always available and very kind and helpful. The carers are lovely and kind, and my husband offering support where needed. The home is lovely and bright and clean, very welcoming. There any plenty of lounge areas. The garden

is lovely too,

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Review of
Wisden Court
from J G (Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

My overall experience with Wisden Court has been excellent. The staff go above and beyond. They treat every resident with love and respect. Wisden Court itself just feels like one big family.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your positive review. We pride ourselves on being like family to our wonderful residents.

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Review of
Ashwood
from Belinda S (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My mum has been at ashwood coming up 4 years the staff are amazing and I'm very happy with my mums care
The home is very welcoming I feel like I'm going to my mums home when I visit. I love the fact it's all on one level and that mum is able to wonder around

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Review of
Highview Lodge
from Laurine S (Granddaughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Since removing my grandmother from this awful place I've received a call from an unknown resident ! I asked the manager Lisa how a resident I do not know has my private details ! she refused to explain ! Again shows this place is awful and needs shutting down do not send anyone here they are not safe

or cared for all this place does is try's to cover things up! Stay away!

Reply from Izabella Goodall, Reviews Team at Highview Lodge

Thank you for taking the time to share your comments. We are genuinely sorry to hear that your experience has not met your expectations as we always aim to provide the highest standards of care and…read more

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Review of
Highview Day Centre
from Doris S (Resident) assisted by family/friend published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

I like the day centre because everybody is in the same boat as me, it's company for me. I like to have a chat and we have a laugh here. It makes me realise that there are people worse off than me. I enjoy the lunch that is served up, and it is very sociable.

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Review of
Greenbanks
from David K (Brother of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

A lovely care home. 10/10.
Very nice surroundings.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello David, thank you for your lovely feedback. We are proud of our home and how passionate the team are towards providing exceptional care to our residents. We look forward to seeing you again.

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Review of
Greenbanks
from B R (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Greenbanks were all very welcoming on arrival, settled in easily. We had no worries leaving mum for her respite break. Place was well staffed and all seemed genuinely caring towards people in their care. Thank you.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello,thank you for your wonderful feedback. We were glad to see how well mum settled during her respite stay. You are always welcome to bring mum for a cuppa and cake whenever you are in our…read more

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Review of
Ashwood
from J R (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in this care home for three weeks. She is so happy. The nurses are kind, caring and full of fun! My mum tells me she is happy. She is clean, her medication is given when needed, and she enjoys her food. I moved my mum here from a home that was no good. Since being at Ashwood, my mum

has come out of her shell, and she now talks again, and I just know she is happy and content. She smiles more bow. When it is my time, I'd like to move into Ashwood!

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Review of
Ashwood
from David W (Son of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

We as a family would like to thank all the staff at Ashwood for looking after our mum. Ashwood feels really warm & friendly, that is what they all try to do in difficult circumstances. They have even been to here for us after mum moved back to London. All the best.

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Review of
Greenbanks
from Jane T (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My dad was admitted to Greenbanks on 15th August, as a resident in respite care, whilst my mother who was his main carer had an operation. He has dementia amongst other ailments and is physically disabled, so requires a lot of care. From the moment he was admitted, the care and empathy for dad's condition

and our family's emotional journey to placing him in a care home, has been exemplary. It is now the 30th August and I can honestly say that every single member of staff my family and I have encountered, have been professional, accommodating and on every occasion put us at ease. They always greet us with a smile and no reasonable request is too much for them. I cannot praise this home enough. Clearly the management staff know and understand the quality of care that meets the needs of their residents. It is a bright, clean, homely and welcoming environment. Thank you all but in particular one member of staff for his constant kindness and care.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello Jane,thank you for the wonderful review. We are pleased to hear that you find Greenbanks homely and welcoming. We are glad to see how settled your dad is in his new home, and thank you for…read more

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Review of
Highview Lodge
from V C (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My mother was admitted to Highview in early June and she has settled in with the help of all the staff. They have all been so caring and kind. Always helpful, thoughtful and take time to talk to family members to get to know them too and make everyone feel welcome. All of their hard work is very

much appreciated.

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Review of
Highview Lodge
from C S (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted with the care my sister receives from all the staff at Highview. This residential care home is so bright and clean, unlike many - no adours!
The residents are never left alone. There is always a carer on hand every moment of the day.
Meals are excellent, and during the day, the residents

are given drinks and snacks.
Daily reports are written every time a carer attends to the residents and is totally 'up to date'. A massive thank you.

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Review of
Greenbanks
from John C (Son of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My Mum was a resident at Greenbanks from April-June 2025. Owing to Mum's Alzheimer's, additional care that we could not provide following an operation was needed. Never having used a care home before, we were very concerned about where to place Mum, but the staff at Greenbanks were so professional and

sympathetic from the outset that any worries were immediately alleviated for us as a family. The care given by frontline staff was exemplary and the administrative side of things was dealt with very professionally. We always felt able to ask questions, and staff at all levels responded in an open and honest manner that served to reassure us. Activities and events at Greenbanks were consistent and enjoyable, and by involving families as well as residents, a sense of community in the home was created. Mum unfortunately passed away in June when her Alzheimer's went into its advanced stage, but we gained great solace from the dignified end of life care Mum received. Thank you everyone.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the heartfelt review. We really appreciate your comments about how the team were able to alleviate any worries you had at the beginning with regards to placing mum in a care home. We…read more

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Review of
Highview Lodge
from Jacqueline S (Daughter-in-law of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the caring attitude of the staff and general facilities.

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Review of
Lancaster Court
from John T (Husband of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Lancaster Court for 18 months and I am still very pleased that I chose this care home for my wife.
The food is very good and the home is kept spotlessly clean. She is very well looked after and her key worker is a lovely person well trained, very patient and hard working.

The management of the care home put on an excellent 80th Anniversary celebration and the Elvis tribute show went down very well.

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Review of
Greenbanks
from Janice G (Respite Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

I was a respite patient on the 2nd floor room 54. All of the staff there were hard-working and efficient, caring and patient, and went out of their way to help in any way they could. Very, very clean and surprising quiet for a care home. As most of the residents are memory care, it was difficult to

interact with them... But the staff more than made up for it. The food was delicious. The garden is beautiful and restful... as is the entire facility. I wish there had been more activities, but the activity coordinator was on vacation during my stay, so that is understandable... and the BBQ was fabulous!

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello Janice,Thank you for your feedback. We are glad that you had a wonderful experience during your respite stay at Greenbanks, and we would love to welcome you back when the need arises. We are…read more

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Review of
Highview Day Centre
from D C (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Day Centre is fantastic for Mum. Without it, she wouldn't be able to stay in her own home. It also enables me to work; otherwise, she would need care & stimulation throughout the day. It wouldn't be good or safe for her to sit at home alone all day with only a lunchtime carer visiting. Daycare has kept

Mum going. They mobilise her, enlisting, drinking, providing entertainment and social interaction that she wouldn't get otherwise. The bus ride to & from the centre is also stimulation for her. For Mum & me day centre enables our lives to continue with some normality.

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Care Homes Owned by Runwood Homes Ltd in Hertfordshire

Runwood Homes Ltd Locations in Hertfordshire (7)

Runwood Homes Ltd Reviews in Hertfordshire (441)

Highview Day Centre

Highview Day Centre

Lancaster Court

Highview Lodge

Wisden Court

Ashwood

Highview Lodge

Highview Day Centre

Greenbanks

Greenbanks

Ashwood

Ashwood

Greenbanks

Highview Lodge

Highview Lodge

Greenbanks

Highview Lodge

Lancaster Court

Greenbanks

Highview Day Centre

Awards / Recognitions (9)

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