Runwood Homes Ltd in Norfolk | 3 Care Homes

Review of
St Michael's Court
from Brigette H (Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

The care home is lovely I like it.

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Review of
St Michael's Court
from Claire P (Daughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

Always a pleasure to visit, kind staff and residents. Mum well taken care of would like to see Mum enjoy going out. Garden area fantastic. Rooms are spotless. Meals outstanding and entertainment well thought out. Mummy is happy and thriving! Surrounded by friends.
Have spoken to coordinator - talked

about mummy going out, quick resolution.

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Review of
St Michael's Court
from Deana C (Sister of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

Friendly staff, very helpful, do what they can when asked. keep us informed all the time. When you call always helpful and polite. Always looks clean, tidy and very fresh look. My brother seems very happy and we know he is safe.

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Review of
The Mill House Nursing Home
from J S (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend

with her, giving us support and information when required.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you so much for your lovely review i will share with the staff we are always pleased to hear of your thoughts .

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Review of
Windmill House
from Janice S (Daughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

From my very first contact with Windmill House, as a daughter of soon to be resident, the staff at every level have been kind, reassuring and knowledgeable. The care my mother has received is way beyond expectations and I can relax in the knowledge that her final days are being spent on such caring

surroundings. The admiration I feel towards all staff includes the managerial, administrative, caring, cleaning and chefs.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your lovely feedback. We are glad your mom has settled nicely in the home and you feel reassured that she is in the right place. We will share this message to the team.

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Review of
St Michael's Court
from Lindsey A (Stepdaughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

We were very apprehensive about putting my stepdad into restbite but the staff at St Michaels Court made it such an easy process. Holly came out to visit us and had a good chat making notes of my step fathers likes/dislikes. He spent a week here and though he was in a hotel. When we visited he was content

and happy. All the staff were kind and attentive to his needs. We won't hesitate in sending my step dad back for restbite in the future and he would be happy to return.

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Review of
Windmill House
from Terence B (Son-in-law of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Made to feel very welcome when visiting! Staff know where she is when I arrive and tell me how she has participated with things after the previous few days. Plenty of activities going on throughout the day with staff fully engaged.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind words. We are glad to hear we have provided a welcoming environment here in Windmill. Our aim is to always provide meaningful activities to our residents and see them happy everyday.

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Review of
Windmill House
from Julia L (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

My Mum has been at Windmill House for 10 months now and I can honestly say we (myself and Mum) feel so lucky. I doubt I could have found anywhere better for my Mum who has Alzheimer's and mobilty issues.
It's a lovely, bright, well laid out, clean and fresh smelling care home. The rooms all look nice

and lots of residents have personal belongs which makes it very homely.
The facilities are good, there is even a cafe room for visiting relatives and friends to make use of, should they wish to.
And of course what makes Windmill House such a good carehome is the staff. I could not have been made more welcome when I viewed. The manager is a diamond and she has a fantastic team of dedicated staff.
My Mum has not been so occupied and happy in a long time. I know she is safe and extremely well cared for both emotionally and physically. Windmill house has been and still is a God send. I highly recommend this caring care home.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind words. I am glad you and your mom are both happy with the care we provide. We will pass these comments to our team who I'm sure will be much appreciated.

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Review of
The Mill House Nursing Home
from Aimee T (Granddaughter of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

Went to visit my nan today for the first time. The staff were very welcoming and friendly were brilliant with my nan and I can see she's being well cared for which was very reassuring. Also the place is very beautiful.

Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for your kind review its lovely to know your views on the home i will relay this to our staff team .

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Review of
St Michael's Court
from L C (Friend of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

Our friend was a resident in St.Michaels Court for a short time until she died. She voiced how lovely the staff were, friendly, caring and compassionate.
Thank you making her last couple of weeks as easy as they could have been for her.

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Review of
Windmill House
from C H (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad came into Windmill House from another local care home which we thought was good! But wow, the difference we have found with Windmill House is totally different experience. Much more friendly staff, a pleasant reception area, excellent care with experienced staff. Food is great and the chef is

so friendly with residents & guests. A particular staff member is brilliant with all the residents, her games & entertainment for residents is top notch. The manager has to take a lot of credit as it starts at the top. 10/10 thank you xx

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your wonderful review. We are truly delighted to hear that your dad's move to Windmill House has been such a positive experience. Its nice to know that you have noticed the difference in care , atmosphere and the overall environment. Our team works so hard to create a friendly and welcoming home for our residents, and its lovely to hear that this has come across in your visits. We will pass on your kind words to all staff team. Your 10/10means everything to us- thank you again.

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Review of
Windmill House
from E R (Daughter-in-law of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Windmill House staff and management are all amazing. I myself worked in care for 20 years of which a lot of these years in managerial/senior positions and I couldn't fault Wildmill House. They tick ALL the boxes for good/excellent care, compassion and understanding of the complete needs of their residents.

The home is fresh and smells clean no matter what time of day it is, all staff are kind and welcoming.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind words and thoughtful review. It truly means a lot to hear such positive feedbackespecially from someone with your extensive experience in care. At Windmill House, we strive to create a warm, clean, and compassionate environment where residents feel safe, valued, and cared for, so its incredibly rewarding to know that this is coming through. Your recognition of our teams dedication and hard work is deeply appreciated, and well be sure to share your comments with everyone. Thank you again for your support!

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Review of
St Michael's Court
from L V (Sister of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

From the initial viewing visit to one week post my sister moving in, I have found the management and staff I have so far come across to be kind, caring, helpful, professional and all my questions were answered, and my concerns addressed. My sister has so for settled in well thanks to the kindness and

support she has been given. I am very hopeful of a positive outcome living at St Michael's for my sister.

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Review of
Windmill House
from G H (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum was in respite care in another home & the standards & atmosphere was poor. After viewing 20+ local care homes, we visited Windmill House & generally, it brought tears to my eyes because of how welcoming, clean and well-presented the home was.
The manager & her team are all incredible & the

care home is really 'a home from home' where Mum has now been for 8 months. This is her 'forever home'.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your heartfelt review. It means the world to us to hear that Windmill House has become a true home for your mom. We understand how important it is to find the right place, and were so pleased that our team, atmosphere and care have made such a difference. Your kind words are a wonderful encouragement to our team, we are grateful for your trust in us. Thank you for sharing your experience.

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Review of
St Michael's Court
from P P (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Exteremly freidnly and helpful and positive staff. If you have concerns they are taken very seriously. Always made welcome. Great environment, room and public rooms. Garden is a lovely space to go in warm months when so many care homes don't have much of a garden- a big plus!

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Review of
St Michael's Court
from J B (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been very well cared for and for me. It is a great relief that he is in a secure into. I accept that it is an extremely difficult and demanding job and having experienced my husband's deterioration, I wholeheartedly thank all the staff for their patience in dealing with this day to day.
He

always tells me, without prompting; "I have no complaints" which just about sums it up!

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Review of
St Michael's Court
from Gordon W (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mum was at the home only briefly but, in that time, she could not have been better looked after. Staff were friendly and helpful and would regularly look in on Mum when passing her room, which would not be out of place in a decent hotel. Mum was too poorly to take advantage of the many activities

available to residents. The management and administration were also very helpful.

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Review of
St Michael's Court
from Mark W (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I couldn't be happier with the care my mother receives at this home. The staff are absolutely amazing, and the 1-to-1 care she receives makes all the difference. It never feels like we're visiting a care home; instead, it's more like visiting a luxury hotel. The facilities are breathtaking, and the

attention to detail is remarkable. Nothing is ever too much trouble, and it's clear how much the team cares for the residents. I honestly wish I could give this place a higher rating, as it's truly exceptional. I'm so grateful to have found such a wonderful place for my mother.

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Review of
Windmill House
from John W (Partner of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Windmill Care home is the best ' home ' I have yet encountered. I have experience of other care homes where family members resided in the past and I also spent some years as a maintenance contractor to a large care home in Norfolk. Whilst there are other good homes I cannot say they match Windmill for

it's overall outstanding qualities.
The manager and all the team must be commended for their total devotion to the care and wellbeing of the residents. Each time I visit I feel the warmth and friendliness of all the staff and have absolute confidence in their professional abilities. It has a very happy family feel within and I feel privileged to have made friends there. I believe my partner's contentment stems from all aspects of the outstanding care she receives at Windmill.
Thank you the manager and all the wonderful team

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and thoughtful words about Windmill House. We are truly grateful for your recognition of the team's dedication and commitment to providing outstanding care. It means so much to us to know that your partner is happy and content, and that you feel a sense of warmth and friendship when visiting. Your feedback is incredibly encouraging, and we will be sure to share it with the entire team.Thank you again for your support and for taking the time to share your experience.

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Review of
St Michael's Court
from J H (Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I find most of the staff helpful. I find the care and support of the staff I receive is very dignified.

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Care Homes Owned by Runwood Homes Ltd in Norfolk

Runwood Homes Ltd Locations in Norfolk (3)

Runwood Homes Ltd Reviews in Norfolk (277)

St Michael's Court

St Michael's Court

St Michael's Court

The Mill House Nursing Home

Windmill House

St Michael's Court

Windmill House

Windmill House

The Mill House Nursing Home

St Michael's Court

Windmill House

Windmill House

St Michael's Court

Windmill House

St Michael's Court

St Michael's Court

St Michael's Court

St Michael's Court

Windmill House

St Michael's Court

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