Runwood Homes Ltd in Norfolk | 3 Care Homes

Review of
St Michael's Court
from Catherine S (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are amazing. Always attentive when they have time. Wish they had more carer's. Lovely food. My husband's care is wonderful.

Reply from Holly Roberts, Deputy manager at St Michael's CourtThank you for taking the time to share your feedback. We truly appreciate hearing from you, as it helps us to continue to improve the service we provide.

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Review of
The Mill House Nursing Home
from Mark G (Son of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

This was first Christmas mum spent not in her own home so would have been a difficult time for her. The staff in the home have been outstanding in helping mum settle in, and they laid on a number of activities for the residents and their families to enjoy the festive period. On behalf of our family

I would like to say a massive THANK YOU to all of the sfaff at Mill House.

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Review of
The Mill House Nursing Home
from T G (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Dad moved into Mill House in November 2025 having been in hospital and then respite care at a different home.

Dad settled in almost immediately which we were so relieved about as he always said he would never go into a home. He has a lovely big room and was able to take his own tv and other personal

effects and also has his bird table and feeders outside his window, just like at home and with his Alzheimers he does think he is at home a lot of the time.

All the carers we have come into contact with are lovely and really make you and dad feel welcome and you can tell they are committed to their jobs.

We are hopeful that dad will start joining in the regular trips soon as he loves going out for a cuppa! Also looking forward to the spring and getting him out in the lovely grounds. But for now he seems happy and content with how things are.

We feel very lucky the room became available at the right time and now enjoy just going to spend quality time with him.

Reply from Samantha Capper, Manager at The Mill House Nursing HomeThank you for your kind review. We're delighted to know that your experience with The Mill House team is a positive one and that our support made a difference. Your feedback means a great deal to us and inspires our team to continue providing the highest level of care.

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Review of
The Mill House Nursing Home
from L V (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Amazing place! Mum spent 4 weeks in emergency respite care here, she was looked after so well. Fantastic staff and team, wonderful room, amazing care, nothing to criticise. Highly recommend. Thank you Sam and your team. You are the best!

Reply from Samantha Capper, Manager at The Mill House Nursing HomeThank you for taking the time to share your positive experience with us. We're delighted to hear that The Mill House team made a meaningful difference for you. Your kind review truly reinforces the dedication and care we bring to our work every day.

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Review of
The Mill House Nursing Home
from Stephen L (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad was treated amazingly and with dignity in the short stay at Mill House, and the staff were brilliant and caring, always looked after family who visited my dad. Would highly recommend.

Reply from Samantha Capper, Manager at The Mill House Nursing HomeThank you for taking the time to share your positive experience with us. We're delighted to hear that The Mill House team made a meaningful difference for you. Your kind review truly reinforces the dedication and care we bring to our work every day.

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Review of
St Michael's Court
from Margaret N (Wife of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and on hand to help. Now that my husband is settled, he is content and appears to feel at home.

Reply from Holly Roberts, Deputy manager at St Michael's CourtThank you for taking the time to give us a review.
At St Michaels Court, we value every piece of feedback-positive or constructive-as it helps us continually improve and provide the best possible service.

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Review of
Windmill House
from B B (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

Dealing with dementia in the family and deciding to place a loved one, especially a parent, into a care setting is never going to be easy, but the support, advice and warmth we've continually experienced from Maria and her team has made it that little bit easier. Mum has been living at Windmill House

for a year now and I do genuinely feel she is part of a community. The residents have mixed needs but staff pull together and work so hard to create a relaxed, fun and homely environment. Yes, occasionally little issues arise as you might imagine in a setting such as this, but the tight knit team do their best to put our minds at rest and ensure mum is well cared for, clean, fed with tasty home cooked food, entertained and most importantly loved! I honestly feel so fortunate to have found Windmill house.

Reply from Maria Paranal, Manager at Windmill HouseThank you for seeing us beyond just a care home. We strongly advocate the value of inclusion and that's why everybody is a part of this wonderful family that we are building. I hope your mom continues to feel cared for and loved by Us.

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Review of
Windmill House
from L S (Granddaughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

I like coming here, all the staff are lovely, and I come during my time at college some days. My great granny has settled in well. I've always been very close with her and enjoy her being here because I get to come here. It's always warm, there are lots of activities going on.

Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind words. I will share this to the team, who I'm sure will be very happy for your words of appreciation.

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Review of
St Michael's Court
from S K (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Our Granny has been here for just over a year. She's had the best possible care; always clean, treated with dignity and respect and personal preferences taken into account. As we wheeled her along the corridor, all passing staff members greeted her by name! All staff very friendly, very helpful and

happy to assist visitors and make time to give information. Above the physical care they give attention to mental stimulation like music, or social by taking her into the dining room etc. Granny talks very little now; but when asked she could express her happiness with her environment ("lovely"). Thank you very much to all the staff.

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Review of
St Michael's Court
from T C (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

One word "excellent". Lovely, caring staff, nice modern building, good facilities. Most important to me? Staff, they are friendly and caring.

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Review of
Windmill House
from Helen W (Next of Kin) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Since mum came to Windmill House she has been cared for brilliantly and treated exceptionally well.
Despite her complex needs linked to her Alzheimer's the staff have been amazing.
They care, they treat her with respect and every need is met.
The communication and support for families is brilliant

and it has been the best thing I could ask for for mum.
She is now safe and I can relax in the knowledge she is in the best place possible. A shared thank you to the staff team is nowhere near enough to express my gratitude!

Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind words and hope mom continues to settle. Your appreciation will be shared to all the staff team.

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Review of
St Michael's Court
from Rachel N (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My dad was a resident at St Michael's for a year, he settled quite quickly as there was plenty of room for him to walk about and spacious and clean bedrooms. Unfortunately my dad was placed on end of life care in June, I can honestly say the support and care my dad received was outstanding, he was treated

with such dignity and respect and supported us as a family with so much care. I can't thank them enough for making dad's final days as comfortable as possible. One staff member in particular was amazing, a truly lovely, kind carer with a heart of gold. Thank you from us all.

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Review of
St Michael's Court
from Brigette H (Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

The care home is lovely I like it.

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Review of
St Michael's Court
from Claire P (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Always a pleasure to visit, kind staff and residents. Mum well taken care of would like to see Mum enjoy going out. Garden area fantastic. Rooms are spotless. Meals outstanding and entertainment well thought out. Mummy is happy and thriving! Surrounded by friends.
Have spoken to coordinator - talked

about mummy going out, quick resolution.

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Review of
St Michael's Court
from Deana C (Sister of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

Friendly staff, very helpful, do what they can when asked. keep us informed all the time. When you call always helpful and polite. Always looks clean, tidy and very fresh look. My brother seems very happy and we know he is safe.

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Review of
The Mill House Nursing Home
from J S (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend

with her, giving us support and information when required.

Reply from Rona Johnson, Manager at The Mill House Nursing HomeThank you so much for your lovely review i will share with the staff we are always pleased to hear of your thoughts .

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Review of
Windmill House
from Janice S (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

From my very first contact with Windmill House, as a daughter of soon to be resident, the staff at every level have been kind, reassuring and knowledgeable. The care my mother has received is way beyond expectations and I can relax in the knowledge that her final days are being spent on such caring

surroundings. The admiration I feel towards all staff includes the managerial, administrative, caring, cleaning and chefs.

Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your lovely feedback. We are glad your mom has settled nicely in the home and you feel reassured that she is in the right place. We will share this message to the team.

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Review of
St Michael's Court
from Lindsey A (Stepdaughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

We were very apprehensive about putting my stepdad into restbite but the staff at St Michaels Court made it such an easy process. Holly came out to visit us and had a good chat making notes of my step fathers likes/dislikes. He spent a week here and though he was in a hotel. When we visited he was content

and happy. All the staff were kind and attentive to his needs. We won't hesitate in sending my step dad back for restbite in the future and he would be happy to return.

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Review of
Windmill House
from Terence B (Son-in-law of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Made to feel very welcome when visiting! Staff know where she is when I arrive and tell me how she has participated with things after the previous few days. Plenty of activities going on throughout the day with staff fully engaged.

Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind words. We are glad to hear we have provided a welcoming environment here in Windmill. Our aim is to always provide meaningful activities to our residents and see them happy everyday.

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Review of
Windmill House
from Julia L (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

My Mum has been at Windmill House for 10 months now and I can honestly say we (myself and Mum) feel so lucky. I doubt I could have found anywhere better for my Mum who has Alzheimer's and mobilty issues.
It's a lovely, bright, well laid out, clean and fresh smelling care home. The rooms all look nice

and lots of residents have personal belongs which makes it very homely.
The facilities are good, there is even a cafe room for visiting relatives and friends to make use of, should they wish to.
And of course what makes Windmill House such a good carehome is the staff. I could not have been made more welcome when I viewed. The manager is a diamond and she has a fantastic team of dedicated staff.
My Mum has not been so occupied and happy in a long time. I know she is safe and extremely well cared for both emotionally and physically. Windmill house has been and still is a God send. I highly recommend this caring care home.

Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind words. I am glad you and your mom are both happy with the care we provide. We will pass these comments to our team who I'm sure will be much appreciated.

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Care Homes Owned by Runwood Homes Ltd in Norfolk

Runwood Homes Ltd Locations in Norfolk (3)

Runwood Homes Ltd Reviews in Norfolk (289)

St Michael's Court

The Mill House Nursing Home

The Mill House Nursing Home

The Mill House Nursing Home

The Mill House Nursing Home

St Michael's Court

Windmill House

Windmill House

St Michael's Court

St Michael's Court

Windmill House

St Michael's Court

St Michael's Court

St Michael's Court

St Michael's Court

The Mill House Nursing Home

Windmill House

St Michael's Court

Windmill House

Windmill House

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