Care Home Owned by Aurem Care in East Sussex

Thank you very much for the lovely review. I will share with my team and it's great to read that she was well looked after at Hailsham House. We will continue to do our best everyday in treating people with respect and kindness. Best wishes, Rui

Thank you for the lovely review. I am glad to read the amazing feedback, I will also share with my team at Hailsham House in Orchard community. Best wishes,Rui

Thank you for the lovely review. I will share with my team. I am also glad to read the good feedback about my response and our relatives meeting. These meetings will continue. Great to read about the activities and events involving residents, relatives and community. We have strong activity planner to continue. See you at Harvest Festival next week! Best wishes, Rui

Thank you for the lovely review. I will share with my team. I am glad to know that you have good first impressions about the home. I also hope that your mum will continue the good adaptation to Beech community and be happy with us. Best wishes, Rui

Thank you for your lovely review. I will share the kind words with our team.

Thank you for the lovely review. I will share with the team at Hailsham House (Willow). Thank you for all your contribution being part in most of our activities. We will continue to do our best for the residents. Best regards.

Thank you so much for your lovely review. I am glad to hear so well about our activities. You are always welcome to join us for the events and have fun with her and the others. We will focus on continuing these amazing events. December will be again another full month with a lot going on. The Wellbeing team will ensure you have the planner. Hope to see you!

Thank you for your kind review. Glad to hear that your husband is well settled in Hailsham House. We will continue to do the best for him. I will share the compliments with the team. The minibus has gone unfortunately, I know it was important for the team and residents but we have alternatives for the residents. Thank you for spending time doing this review as it's really important for us to improve.

Thank you very much for sending some time to do this review. I am glad to hear that your mum is happy at Hailsham House. Thanks for the compliments about our care and nursing care. This review allow us to improve in all the sectors to continue to provide the best care to your mum.

Thank you for your review and the kind words to the team. Thank you also for recognizing the improvement over the last years. We are committed to the ongoing improvement and it's a pleasure to provide care to your mum.

Thank you for your kind review and I am glad to hear about your experience. Great to receive these compliments about the team. I will share with them. Best wishes!

Thank you for taking the time to share your concerns. The well-being of our residents is of the utmost importance to us, and we take all feedback extremely seriously. At Hailsham House, we are committed to providing high-quality care, and we have thorough procedures in place to ensure that any concerns raised are fully investigated. The time taken to respond to your concerns was in part due to the investigations that were conducted to ensure that all aspects were carefully considered. We understand the importance of clear communication and meaningful activities for residents, and we strive to promote mental stimulation and engagement across all areas of the home. We have reviewed our procedures and records to ensure that the standards we expect are consistently maintained. Thank you again for bringing this to our attention as your feedback helps us to continually improve.

Thank you very much for the lovely review. Glad you felt great about the last respite and, as you know, we are always here when you need. I will share with my team. Many thanks. Best regards, Rui

Thank you very much for the lovely review. Glad you felt great about the last respite. I will share it with my team. You are always welcome at Hailsham House. Best regards,Rui