Care Homes Owned by Brunelcare in Bristol

My brother was transferred to Saffron from Hospital after several months following a fall in which he fractured his femur. In hospital, several problems occurred, he contracted norovirus, a UTI, a further fall breaking a number of ribs. He also, although not realised at the time, has a bad reaction to opioids. Before the accident, my brother, although 88, was completely independent, looking after his home, garden and himself without help. Orchard at Saffron has been wonderful, so supportive and have looked after him as a person not a patient. Always he was shown kindness and understanding. After 4 months away, his return home has been smooth. Much of the reason for this is the care he received in Orchard. Thank you.

Impressive. Bright attractive & welcoming reception, very well kept, felt like a nice hotel, Excellent rooms, well designed with smart furniture, privacy & comfort being the theme. The communal rooms were the same, felt welcoming, clean and tidy. Friendly and attentive staff who have the patients well being as a top priority which was very reassuring. Everywhere was well appointed and clean, very nice feel. The social life there is outstanding, wonderful and appropriate things to do every day. One thing could be improved perhaps the easy access for other patients to go into rooms

My husband is a resident at Robinson House Bristol. This home is amazing and feels just like home. We absolutely love it here and I could not have picked a better place for him. The home is spotlessly clean and the fixtures and fittings are in excellent condition. The staff cannot do enough for you. Caring for my husband is their top Priority. My needs are also important to them and nothing is too much trouble. This home is really well run from management, nurses, carers, Home makers and cleaners. I could not wish for a better place For him and would not hesitate to recommend to others.

Kindest Regards

I have never been more impressed with all the staff: laundry (ladies), cleaners, care staff and nurses. They all work above and beyond. I can't talk more highly of them all. I have great confidence in all of the above. I am now able to have a couple of days off - knowing my beautiful husband is being cared for to the highest standard possible. Big thank you to all.

We wish to send a great big Thank You to all the staff at Robinson Care Home. Our dad was there for 7 weeks and every day he had the best care and attention we could have wished for. The staff also made us feel very welcome.

I have been informed of mum's ongoing care plan/treatments etc. It is very clear that mum is cared for staff meeting all her needs. I can't ask for anymore than that! Thank you.

Having started visiting my Aunt who is being cared for at Robinson House Care home, I was very impressed of the care provision which clearly depicted excellence due to how she has improved very well. I have a lot of praise to the rest of the team as they are a very close knit team with a can do attitude. The maintenance of the place is also very good. Staff are always polite, respectful to both patients and visitors. Their cleanliness is a clear indication of how their management team lead by example. They are approachable, Knowledgeable and happy to help whenever have questions regarding my aunt. The lady receptionist is very welcoming, helpful and polite with enquiries and beyond. Also, she always makes sure that she sends everyone home with a "thank you for coming, take care" to each and every visitor, making us feel very welcome there. Thank you Team Robinson House

My dad had the best of care and the family in the short time he was here.

Very clean, very friendly, excellent food. Activities very good.

I have so much admiration for all the staff and can't thank them enough.

The set up of staff is also far better than we have experienced previously, with a dedicated unit leader who knows their residents really well; it is very person centred care. On his unit there are 12 residents so having a dedicated manager who's office is right in the middle of it is brilliant as they are in the thick of it and not tucked away in an office somewhere else in the building where you cannot see them. The continuity of care is so much better.

From day one, the care staff have been outstanding. The care for the residents by all the staff, from housekeeping, nurses, cooks and carers, is clearly shown in everything that they do on the Birch Unit.

A big thank you from all the family for looked so well after our mum. All your help and understanding was much appreciated. We loved the way you even played her Irish music and made her cups of tea perfectly to her taste.

I have always left Saffron with peace of mind that he is in a very warm, happy, caring home and that if anything happens, I am notified immediately. The carers & office staff are always so happy, cheerful and helpful. Everyone speaks to you and nothing it too much trouble.

We have found Saffron to be excellent, the staff are very kind and friendly, they have looked after my husband very well. He is very happy here. All very good.

Very clean and tidy always. Food available all the time and good quality. Staff very caring and helpful. Staffing levels are stretched. Activities are good and the local churches etc are very welcoming.

I have found Robinson House to get better over the last year and there are a number of staff who are wonderful and really care. Sometimes I go in and there is no one around but they do have a lot of residents in rooms. The rooms and decor are much improved as the fees, albeit competitive are massive and the system stinks. There should be more help or tax breaks for people who have saved all their lives. The home is very convenient for me and although mum is asleep a lot in the days, she goes on some fab trips organised by the team who are amazing. Also the food and kitchen staff are great. I am happy with it now as didn't feel it was being managed in past year very well. Would recommend.

Lovely place. Staff are wonderful and caring. My mum loves it there. Lots of activities and trips out. Always informed of what is going on. Mum couldn't be in a better place and is well looked after. Rooms are very comfortable and clean.

Would recommend it to anybody looking a home for a loved one. X