Care Homes Owned by Brunelcare in Bristol

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for taking the time to share your experience and kind words about Saffron Gardens. We are delighted to hear that your Granddad has settled in well and that you've noticed such a positive difference.
Creating a homely, comfortable environment and delivering truly person-centred care are at the heart of what we do, so it's wonderful to know that the room design, kitchen spaces, and daily activities have made an impact. Our team works hard to ensure residents feel engaged and valued, and your comments about the enthusiasm of our activities organiser and the continuity of care mean a lot to us.
We're especially pleased that the dedicated unit leader and the close-knit team approach have helped provide reassurance and familiarity for your Granddad. Your feedback will be shared with the team-they will be thrilled to know their efforts are appreciated.
Thank you again for your thoughtful review and for trusting us with your Granddad's care.

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you very much for your feedback.We are delighted to hear that you feel the care staff are excellent in the way they look after your mother. Your kind words mean a lot to the team and will be shared with them.We are, however, very sorry to learn about the issues you have experienced regarding the administration, particularly with the handling of payments to the dentist and the delay in communicating the fee increase to your brother. We understand how frustrating and concerning this must have been, and we sincerely apologise for any inconvenience caused.Please be assured that we take these matters seriously. We will review our processes to ensure that payments to external providers are managed promptly and that all communications regarding fee changes are sent out in a timely and transparent manner. If you would like to discuss this further or if there is anything else we can do to support you, please do not hesitate to contact us directly.Thank you again for bringing this

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your heartfelt review. Were truly grateful for your kind words and are delighted to hear that you feel your husband is receiving exceptional care at Saffron Gardens.It means a great deal to us that youve found the environment welcoming, clean, and inviting, and that our team has helped give you peace of mind. We always strive to go above and beyond to ensure every residents comfort and wellbeing, and its wonderful to know that this has made a difference for your husband and your family.Thank you again for your support and trust.

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and for sharing your experience. We're truly grateful that you feel Saffron Gardens is a great place for your mum, and it's lovely to hear that our staff and management have made a positive impression.We're sorry to hear that you've had difficulty getting through by phone. We understand how important it is to stay connected with loved ones, and we're currently looking into ways to improve our phone accessibility. Staffing levels can occasionally impact response times, however I can ensure we always work within safe staffing levels but we're committed to ensuring families can reach us more easily.Your feedback is very much appreciated and helps us continue to improve the service we provide.

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your thoughtful and uplifting feedback about Saffron Gardens and the Hazel unit. Were absolutely delighted to hear that your friend has settled in well and that youve had such a positive experience since April.Our team works hard to create a welcoming, compassionate, and high-quality environment for all our residents and their loved ones, so its incredibly rewarding to hear that this has been your experience. Ill be sure to pass on your kind words to the staff on Hazel unittheyll be thrilled to know their efforts are appreciated.If theres ever anything more we can do to support your friend or your visits, please dont hesitate to reach out.

Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind and heartfelt words. We're truly touched to hear how well your dad has settled in at Saffron Gardens, especially after such a difficult time in hospital. It means the world to us that he feels safe, cared for, and part of our family here.Your feedback is a wonderful reflection of the dedication and compassion our team brings to their work every day. Hearing that your dad describes his experience as "brilliant" and "adequate" is a quiet but powerful compliment-and we're so glad he feels at home.Thank you again for your trust and support. We're honoured to be part of your dad's journey and will continue doing all we can to make his time with us as fulfilling and joyful as possible.