Brunelcare in South Gloucestershire | 3 Care Homes

Review of
Deerhurst
from I S (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Deerhurst is a true 'home' in the real sense of the word. Our dad has had wonderful quality of life despite his advanced dementia. We know that the staff truly care for him, and understand dementia. They are positive, caring, professionals who fully respect the dignity and 'whole person' of individuals.

We have never had a second's worry about his care there in 8 years (could many places say that?). Worry about him - yes of course: during Covid, when we could not see him and who knew what would happen; when he has had pain or illness, or times/ days when he seems less happy or calm. But this is life - we all have to deal with these things. What we have not had to worry about is his care around these things. In fact, the opposite: we know that Deerhurst and the wonderful team understand him, the challenges when they come, and how to make everything the best it can be; whilst also respecting our deep family knowledge and understanding of our dad. We are extremely fortunate he's there.

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you that's so kind - 8 yrs is a long time & we knew him before as you had his name down for a year before - the team work hard to ensure we give the best care possible & Weill be pleased to read your comments - thank you x

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Review of
Deerhurst
from Katrina C (Wife of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

The care shown here is exceptional. When my husband moved in, the staff immediately set to work getting to know him, his background and his family. Within a day, we were all greeted by name which made us feel that we'd joined one big family. The support we've received is beyond anything we expected.

Staff are all very professional - they are so good that they make their jobs look easy - and we all appreciate how difficult their work must be! I was told that the staff don't come in to do a job, they come in to help residents live their best lives, and that feeling really comes across.
Deerhurst is colourful and vibrant but also feels relaxed and homely. So much thought has gone into making it suitable for people with dementia, and the activities programme is insane, with several activities on each day, and day trips out.
To be this good takes brilliant leadership, and the Manager is outstanding - approachable, involved, aware - the respect she has from her team is well deserved.

Reply from Lesley Hobbs, Home Manager at Deerhurst

I am overwhelmed by your comments thank you so much - I'm glad that you think it's the activities that are insane & not the staff !! It's a pleasure to care for your husband & we feel very privileged to have such supportive families - it's a team effort

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Review of
Deerhurst
from Helen L (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Deerhurst Care Home for 3 and a half years. We have been through different stages in her care needs and Deerhusrsy staff ansd manaement have alwys done everything in their power to help and support both my mum and myself. It is difficult being a relative of someone in

a care home and I haven't always been easy - probably quite demanding (sorry!) but staff and management have always listened to my concerns. I am so very grateful for all they have done and continue to do.

Reply from Lesley Hobbs, Home manager at Deerhurst

We always support relatives as we understand how difficult & traumatic it can be to trust others to care for your loved one. You have never been demanding & it's good that you tell us when you are concerned so that we are able to support you too

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Review of
Deerhurst
from T A (Niece of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Relative always wanted to be here. Staff have made a very difficult transition from marital home of over 60 years. Could have been very traumatic, but the care and compassion made it much easier for resident and relatives alike. Resident has gained a new lease of life, joining in activities, and happily

chatting about her experiences when we visit. Care and housekeeping staff do an excellent job, and it's reassuring to the family that she has settled so well. A big thank you to all concerned.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you so much & great to hear that the transition was made easier by staff & that she is enjoying the activities on offer & settled well

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Review of
Deerhurst
from Bethan M (Ex Family Member) published on 19 August 2025 Submitted via Website • Report

Overall Experience

Deerhurst was the best decision we made for my late father. He was a resident for exactly 12 years and it was the best 12 years he had since he needed care. The team went above and beyond daily, providing outstanding care from the moment he moved in. They were there every single step of the way and

even now checking in even after Dads death. It truly felt like family was caring for him, the staff turnover is so low that the same staff who met him when he moved in were holding his hand at the end. The entire team is what it is because of the amazing Manager, who not only supported him, but us as a family. Nothing was ever a problem, they handled the COVID pandemic incredibly and the residents were kept so safe and the families were kept up to date with everything. The home itself is gorgeous and very very well kept.
Thank you Deerhurst, as always x

Reply from Lesley Hobbs, Home manager at Deerhurst

Well that brought a lump to my throat we all still talk about him & miss him, shared a photo of him just the other day - we loved him like family esp after 12 years with us thank you B

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Review of
Deerhurst
from Jennifer Y (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Deerhurst is an amazing home. It epitomises the term 'client-centred'. The residents are encouraged to take part in as many activities as possible. The activity programme is extensive and both in-house staff and external providers are experienced and innovative. Nursing and care staff are kind, patient

and professional. The management team are highly experienced, clear in their goals and an integral part of daily life at Deerhurst. I have total trust that my mother will be in safe hands at all times. I wish all care homes were like Deerhurst.

Reply from Lesley Hobbs, Home manager at Deerhurst

What a beautiful review thank you so much it's so lovely to read such kind words & the team are so proud to know they are doing a good job x

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Review of
Deerhurst
from Linda B (Sister-in-law of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been in Deerhurst for nearly two years. From the beginning, we were impressed by the kind professional leadership of the personnel in charge, and all the staff, and this has not changed. The clients are well cared for and treated with kindness and compassion. There are so many interesting

activities which I know must involve extra work and commitment from the staff. It is by far the best care home I have visited.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you, it's a pleasure to care for your S-I-L and the team will be happy to read your kind comments x hope all well with you

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Review of
Deerhurst
from P S (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I honestly thank my lucky stars that my dad and I found Deerhurst. The staff are incredible. You can tell that everyone is happy by the way they operate, kind, giving of time and incredibly caring. Dad is thriving on the company and the activities, not to mention the meals. I've also attended carer

specific events to learn about how better to communicate with someone with dementia and to get support from others. It was really good. All in all, I feel blessed that Dad (and I) are in such a good care environment.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you so much P the staff feel very proud when they read the lovely reviews & it's a privilege to do what we do & make a difference to people we support & their families x

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Review of
Deerhurst
from R M (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My Mother has been at Deerhurst for just over 17 months due to dementia and mobility issues and in that time she has been looked after so well by the amazing, caring staff. Whenever she has needed anything they have gone out of their way to ensure she has what she needs with kindness and understanding

and she is always treated with respect and dignity and I know that she appreciates this as much as I do.
The manager of Deerhurst is an understanding person who listens and will do all she can for the residents in her care.
There are many activities available for the residents ranging from games, singing, dancing to therapy animals and outdoor activities.
Whenever we visit we are greeted warmly and it feels as though you are in someone's home and part of the family. I can't speak highly enough of the amazing staff including the helpful admin and laundry staff and would recommend Deerhurst to those seeking a kind, happy, caring home for their loved one.

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you so much for taking the time to do such a lovely review the team will be so pleased to read the comments - making the residents feel safe & valued is always our goal so glad we have done that for your mum

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Review of
Deerhurst
from Lindsay J (Stepdaughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

All members of staff greet and talk to my 'dad' with affection and care. They are welcoming and helpful to visitors too and never respond grumpily. Wonderful activities are organised almost daily with entertainers, food and drink tastings, pampering, games and physical tasks eg: dancing and boccia,

and more. Residents are also taken on day trips regularly. Lastly, the food and drink, always available and plentiful, is fantastic.

Reply from Lesley Hobbs, Home Manager at Deerhurst

thank you for such a lovely review, the team will be pleased to hear that their care and approach is appreciated as we always to our best to keep people occupied and having fun, mealtime experience & food and drink are an important part of the day too so we always try to give people a good day in any way we can - thank you

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Review of
Deerhurst
from Maureen H (Wife of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband of 61 years, the family doctor and I realised he needed extra care which I couldn't give him. We were offered 2 weeks' respite so I looked around for a suitable home and when I drove into Deerhust car park I knew this was a welcoming home. The atmosphere inside was so happy and bright. The

staff were amazing. We were offered a full-time placement so August 1st 2022 our lives changed especially for my husband. He was given the care and compassion he could ever want. The activities were amazing and there are lots. Canal barge trips, farms, etc. Fun days inside, tiny tots, games, even donkeys! therapy animals. Unfortunately his dementia has worsened and he's now confined to a wheelchai,r but the staff go out of their way to make. Sure he's included when possible and he can live his life with dignity. The amazing staff always make time to listen to you. The manager is always available to help if you are having a wobble! I would happily recommend Deerhust to anyone needing a kind and caring home for their loved one.

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you for such a lovely review - the team will be pleased to read it & your husband is a delight to care for, such a gentle man and we always try our beast to support families through such difficult times

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Review of
Deerhurst
from Steve M (Son of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My mum who has severe dementia moved from a care home to Deerhurst about six months ago. The care home were doing their best but simply weren't set up to support mum's ever increasing needs. I quickly felt relieved that mum was now in the right place. Why? The Deerhurst team quickly got on top of her

pain and ensured she avoided pressure sores developing. Over the following months I have seen the staff show mum so much genuine affection and compassion - she is the focus. Staff have been able to connect with mum on a different level. There is evidently a strong ethos of trying to include everyone where possible in activities - even if this presents challenges. Right across the organisation, including management and support staff, you see staff passionately wanting to support residents to have the best lives possible and having a laugh along the way! It's great to see and humbling. I could not recommend them enough!

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you so much for a lovely review the team will be so pleased to read it - mum is very settled & happy to join in & they say that laughter is the best medicine hence our approach to have some fun every day

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Review of
Deerhurst
from Julian D (Wife of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

My experience of the home and its staff has been very good. The care provided to my wife and me has been beyond what was expected. I found the staff particularly caring and focused on attention to detail. The care home manager is dedicated to her role.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you for taking the time to do a review & your kind words I'm so glad that we have exceeded your expectations the team will be pleased to know that - we recognise how hard it can be to find the right care home & we do our best to help the journey so it's good to hear that we have

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Review of
Deerhurst
from T B (Sister of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

My relative has been resident for about 18 months. In that period, her needs have changed, as her dementia has progressed.
Deerhurst has gone above and beyond to get to know my sister as an individual and to meet her needs. She is relaxed and comfortable in her home.
Deerhurst is full of joy. There

are daily activities for her to get involved in - as much or as little, as she wants, she often prefers to watch. Whenever I arrive, she is interested and occupied. The regular social media photos make it easier to show her what's been going on between my visits, even though she can't recall what she's been doing..... Having fun!

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you for your lovely review & describing the home as full of joy as that's exactly what we aim for so thank you for your kind words

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Review of
Deerhurst
from A D (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

All the staff at Deerhurst are wonderful. They provide such good care for my mum. They treat her with dignity and are always thoughtful of her needs. They communicate well with me (as primary contact). They do everything they can to enrich Mum's life and keep her happy. The dementia care is exceptional.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you so much for taking time to do a review the team will be really happy to hear your comments & we really appreciate all the support from our families x

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Review of
Deerhurst
from S I (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

The dementia care is excellent; the staff are exceptionally caring and thoughtful, treating my mum with dignity. They treat them as an individual, understanding their specific likes, dislikes and needs.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you so much for your kind words & taking time to write a review it is greatly appreciated

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Review of
Deerhurst
from E R (Grandson of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Lovely staff and well set up to support individuals with more or less complicated needs. My relative has lived here for years now and they are well known, respected and cared for by a team that have an obvious positive regard for them and all other residents. Events and activities are regular and well

planned. Deerhurst is welcoming of new people, relatives and other visitors whilst being safe and homely. The manager is excellent.

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you so much for such kind comments we try hard to ensure it feels like home for families too - respect and kindness is free and makes everyone feel valued x

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Review of
Deerhurst
from Yvonne D (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Where do I start? Deerhurst has become an extended family. Our journey started about a year ago when Mum spent the odd day or two a week at Deerhurst. The gentle, empathetic welcome to my Mum was resounding. It was a huge comfort to know she was in good hands. Days are up and down for Mum as a resident

now but she still enjoys her music and swimming with giant whales! The Staff are knowledgeable, supportive, full of cheer and positivity. I do need to comment on the support Deerhurst gave me personally, it was a difficult time for my loved ones. Thank you.

Reply from Lesley Hobbs, Home Manager at Deerhurst

Thank you so much for such kind words - we recognise how difficult it to place your loved ones in other peoples care & we do our best to be family & to reassure you that we will always do our best to reassure your loved ones

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Review of
Deerhurst
from F S (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

I transfered my mum to Deerhurst so she could be nearer us as a family. I had also heard about Deerhurst's excellent reputation for caring for residents with Dementia. She moved in a couple of weeks ago and its already been lifechanging for us as a family. Firstly the atmosphere of the home is so warm

and welcoming. My 11 year old hasn't visited Grandma for a couple of years because my mum's previous home was so far away. As soon as we pulled up in the driveway of Deerhurst he said 'This feels different'. When we got inside he said 'It feels like a real home'. He is absolutely right. I know that visiting my mum will feel like going to Grandma's house now, where they feel welcome & can feel at home too. The staff are just brilliant and so caring. Over the last few years I'd not seen as much of mum as I would like. When they came to collect her when she moved, they supported me through it too. My mum already looks so relaxed & like she's always been there. I know can pop in anytime too.

Reply from Lesley Hobbs, Home Manager at Deerhurst

That's so lovely to read & we are so happy to have given you and your son more opportunity to spend time together & make memories / your words mean a lot to us x

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Review of
Deerhurst
from Mary E (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Great kind, knowledgeable, fun care team all working hard and well together to provide the happiest community for residents. They all go above and beyond what would be expected and were friendly and always responsive throughout my fathers 2 year stay, which saw him dancing, singing and laughing, boating

and peaceful.
This home is an inspiration and a model of good care right through to end of life.

Reply from Lesley Hobbs, Home manager at Deerhurst

Thank you so much - those words are so kind & we miss him thank you for sharing your lovely dad & lovely MIL with us x

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Care Homes Owned by Brunelcare in South Gloucestershire

Brunelcare Locations in South Gloucestershire (3)

Brunelcare Reviews in South Gloucestershire (35)

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