Care Homes Owned by Springcare Ltd in Worcestershire

I cannot thank all the Chace staff enough for their wonderful and dedicated care ! My sister has been there for 6 years! She is now aged 98. Angelina gives an experienced caring lead and there is a standard of excellence throughout. . Thank you all. It means a lot for us relatives to know our loved ones are so well cared for !

As a family we were concerned about mum living alone after sadly losing our Dad last year and we made the decision to look in to moving mum to permanent residential care primarily for her wellbeing and safety. From our very first conversation we felt reassured that Lucy understood how we were feeling and answered all of our many questions. After an initial first visit we took mum to meet Angelina, Lucy and her team at The Chace in Malvern and mum really loved the experience and especially loved her bedroom. Mum also had reservations about it being the right time for a move but we feel that The Chace has such a lovely feel about the home and the wonderful care of team looking after the residents that mum moved in on 27th October and it was the best best decision. Mum is looked after beautifully, has made new friends and is always happy to participate in daily activities, especially keep fit and baking. A very big thank you to Angelina, Lucy and all the staff at The Chace!

My mum has lived at The Chase since March 2020. I just wanted to praise the staff for their wonderful treatment and care of my mum who has advanced dementia. They are very patient at all times and I feel that they genuinely care about her. Nothing is too much trouble and were very helpful when we needed to ask the local authority for help with the fees this year. The activity lady is very good with both my mum and the other residents in getting them involved. Very happy with all at the home and of course the management. They are always looking for ways to improve and involve the families.

Thank you for all you do - I truly appreciate your hard work and commitment.

At the end of her life they gave her dignity. She was wonderfully looked after.

Home provided excellent respite care for my wife. She is unfortunately going to need full-time care soon. This was a sort of trial and it worked out well.

We are very pleased with the home for our Mother. She has settled in well and we are very impressed with the facilities and the caring approach of the staff.

A very comprehensive care plan was presented at Mum's annual review.

It gives me great comfort knowing Mum is happy in her surroundings and all the staff make that happen and I can't thank them enough.

The Chace has been redecorated since being taken over. Whilst being much tidier it is rather dark, which is odd since the staff have described the building originally as dark. Carers are generally task-orientated and not fully understanding of caring. Attention to detail is lacking, small bits of tidying up and general assistance with room management is missing. Returned laundry is put away chaotically. Management has a poor understanding of the needs of relatives, communication of events, changes to T&C's etc is poor. There doesn't appear to be a strategy for supporting residents feeling lonely.

I am impressed with the refurbishment that is taking place at The Chace. This helps to promote a calm atmosphere. I am also impressed with the ongoing work related to person-centred working. As an ex social care trainer I tend to notice things others may not see. If I raise any concerns these are dealt with professionally by the senior staff and manager. My wife who has been at The Chace for almost 18 months always looks well cared for. I am always welcome when I visit - about three times a week. Overall I think The Chace is an excellent, well-run home with friendly and caring staff. I would not hesitate in recommending anyone to The Chace.

The best thing about The Chace is the wonderful staff. From the manager through to the carers and cleaners they all interact in such a caring manner with the residents, many of whom have dementia. It feels like a family there and makes visits by family a pleasant experience.

Being the one to put my mum into a care home was one of the hardest decisions I've had to make in my life but now seeing how well my mum is cared for and looked after, all the staff are excellent with her, it has put my mind at ease. I cannot thank everyone enough for all of the hard work they have done and are doing. My mum is so happy there, she doesn't ever want to leave. My mum has always got a smile on her face now, which I didn't think I'd ever see again. Thank you to all at The Chace for your excellent work and your excellent care.

The Chace manages to maintain its professionalism as well as retain enough caring staff to assure families that their loved ones are in the best place and surrounded with the attention and affection they each require.

The home's management operates an open door policy and they are always willing to discuss and resolve any concerns.