Care Home Owned by Springcare Ltd in Herefordshire

as needed. The response to any issues raised is always positive and action is taken to resolve any issues.
Food varied and well balanced and good to now have two chefs on board. Also good to have more permanent carers joining the team after a bit of an hiatus after the new ownership a year ago.
In summary it's a very special home.

has not had a chef for over a year. Meals are very poorly planned and executed usually agency staff or sometimes even the home manager typical menu - ham, egg & chips or fish cake, chips & peas.
Outside entertainers almost totally cut out by Spring Care.
To sum up - Spring Care more interested in profit than care.

safe. Bedroom is a good size, clean and comfortable.

quality ones, and lack of variety . Care staff have had wages cut and are now leaving - some had been there as long as twenty years. Activity budget has been cut to so many weekly activities have now become monthly. Telephones have not been working for over a week now. So sad when it was such a happy home for my mum before.

Brockhampton, in all respects.

in the rooms do not always arrive hot. This is because the kitchen is a long way from rooms in the new wing.

my Mother died in 2019 but he loves living at Brockhampton and does not wish to return home - he says he really feels loved and cherished where he is. We can visit whenever we wish and can take him out for visits home or for a meal - he can even have his very old springer spaniel visit him in his room. My Father has been able to personalise his room with any items he is attached to - photographs, a small fridge, and even his computer from home! As a family we are always made to feel welcome when we visit, are kept in touch with Newsletters, etc and can talk to staff if we are concerned about anything.

the daily menu.
The management team was absolutely fantastic from our initial phone call through to arrival - Can’t thank them enough for all the help we received.
Brockhampton Court is a stunning property that has been adapted to make a wonderful care home, set in amazing beautiful well kept grounds.
I am looking forward to my next stay.

Brockhampton Court is privately owned.

and staff response to me is polite and personal. The catering and ancillary staff all go over and above their job role. I get the feeling that when I am not with her mum is listened to and her needs are met. It is worth every penny to have such peace of mind.