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Care Home Owned by Springcare Ltd in Herefordshire

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Springcare Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Springcare Ltd are showing below.

View the details of all 29 locations (with 1250 reviews) owned by Springcare Ltd

Springcare Ltd Locations in Herefordshire (1)

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1 Care Home owned by Springcare Ltd in Herefordshire
Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ 

7.1 95 reviews
"Wonderful nursing home. My friend has been living here for a year and you get the warmest welcome from the team on every visit. A new era…"   Read all 95 reviews
Location Type Care Home

Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care. Staff have an excellent understanding of the issues involved… Read more about Brockhampton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 47 Rooms
  • from £1,400 / week

Springcare Ltd Reviews in Herefordshire (95)

9.1

Springcare Ltd has a Group Review Score of 9.1 (9.118) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springcare Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Springcare Ltd
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Review of

Brockhampton Court Care Home

from S R (Son of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
What was a fantastic home is in a state of decline since being aquired by Spring Care. There is now a sever shortage of staff giving rise to a reliance on agency staff. The remaing permanent staff are excellent but the agency staff are often very poor. Weekends and nights are particularly bad. The kitchen
has not had a chef for over a year. Meals are very poorly planned and executed usually agency staff or sometimes even the home manager typical menu - ham, egg & chips or fish cake, chips & peas.
Outside entertainers almost totally cut out by Spring Care.
To sum up - Spring Care more interested in profit than care.
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Review of

Brockhampton Court Care Home

from H M (Friend of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful nursing home. My friend has been living here for a year and you get the warmest welcome from the team on every visit. A new era under new management but no complaints whatsoever. Managers are visible and have always got time to talk. My friend has access to lovely grounds, is happy and feels
safe. Bedroom is a good size, clean and comfortable.
Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you so much for your lovely review, we are so pleased to hear that you are happy with your friends experience with us at Brockhampton!

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Review of

Brockhampton Court Care Home

from S S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Brockhampton Court Care Home was independently owned until 1st October 2024. It has now been taken over by Springcare Ltd. Previously, it couldn't be faulted but sadly, standards have rapidly declined since the takeover. Quality of food has declined with cheap meats served in place of a variety of good
quality ones, and lack of variety . Care staff have had wages cut and are now leaving - some had been there as long as twenty years. Activity budget has been cut to so many weekly activities have now become monthly. Telephones have not been working for over a week now. So sad when it was such a happy home for my mum before.
Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you for your feedback which as a Company we always take seriously. We would like to invite you to meet with us so we can review your concerns in person and provide more information around your specific concerns.

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Review of

Brockhampton Court Care Home

from J M (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience. Staff are delightful, kind and caring. Beautiful setting.
Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you so much for your kind words, we all really appreciate it so much here at Brockhampton!

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Review of

Brockhampton Court Care Home

from J A (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent staff and facilities in a stunning location. There is a real family atmosphere, which is always welcoming and the quality of care is very good. My father is very happy there. However, communication can be a problem.
Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you very much for your kind response. We strive to provide the best quality of care.

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Review of

Brockhampton Court Care Home

from Sue B (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional care. Very good standards of cleanliness, super friendly staff and a good range of activities. Dad is very happy here. This is a super home, with lots of space and consistent standards of care.
Reply from Lisa Smith, Media, Marketing & Training Manager at Brockhampton Court Care Home

Thank you very much for your kind review. We pride ourselves on providing high standards of care and support for your loved one.

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Review of

Brockhampton Court Care Home

from Bill G (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only in Brockhampton Court a few months before she passed away. The facilities and the staff in the home were exceptional in meeting Mum's needs when, at times she was challenging. They were also very supportive of us and helped in any way they could. I would have no hesitation in recommending
Brockhampton, in all respects.
Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you very much for this wonderful review. We pride ourselves on ensuring both residents and families of Brockhampton feel very 'loved and cherished'. Our staff dedicate themselves fully to ensuring everyone feels valued and appreciated and that each person receives the very best care.
Kind Regards.

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Review of

Brockhampton Court Care Home

from Valerie M (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of this nursing home is that the staff are caring and helpful to cater for my mother's needs, especially during the current Covid-19 pandemic. We, as a family, have regular updates about her health and news relating to the home.
Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you for your review. We all at Brockhampton strive to keep families up to date all the time with regard to what is happening in the home.

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Review of

Brockhampton Court Care Home

from C P (Respite Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With the questions, I never tick a box that is marked excellent. Excellent implies perfection which does not exist. Subject to this, I cannot imagine a better care home than Brockhampton. I have described it as a four-star hotel with 24-hour nursing care thrown in. My only criticism would be that meals
in the rooms do not always arrive hot. This is because the kitchen is a long way from rooms in the new wing.
Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you for your review. Regarding the meals, thank you for bringing this to our attention. We will look at rectifying this situation very quickly.

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Review of

Brockhampton Court Care Home

from Caroline L (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brockhampton Court Nursing Home is in a league of its own - the facilities are superb and the staff magnificent. My Father, who was extremely ill when he arrived in April, has rallied magnificently and is now almost back to his old self. He is 91 years old and had lived completely independently since
my Mother died in 2019 but he loves living at Brockhampton and does not wish to return home - he says he really feels loved and cherished where he is. We can visit whenever we wish and can take him out for visits home or for a meal - he can even have his very old springer spaniel visit him in his room. My Father has been able to personalise his room with any items he is attached to - photographs, a small fridge, and even his computer from home! As a family we are always made to feel welcome when we visit, are kept in touch with Newsletters, etc and can talk to staff if we are concerned about anything.
Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank so very much for this wonderful review. We pride ourselves on ensuring both residents and families of Brockhampton feel very " loved and cherished ". Our staff teams dedicate themselves fully to ensuring everyone feels valued and appreciated and that each person receives the very best of individualised care. Very Kindest Regards.

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Review of

Brockhampton Court Care Home

from M K (Son of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home with staff that go over and above what is required or expected. Nursing care second to none and proactively address health issues before they become a problem. Home itself is beautiful in lovely grounds and stunning views across beautiful and peaceful countryside. Strongly recommended.
Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you for your kind words. It has been amazing having the opportunity to welcome you all into our Brock Family. We very much enjoy a positive review. I am sharing all reviews with the staff teams so everyone knows just how much their professional commitment and dedication is appreciated by our very wonderful Residents and families.

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Review of

Brockhampton Court Care Home

from John P (Respite Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Brockhampton Court Care Home for 2 weeks respite care while my wife recovered from a knee operation.
My experience was very enjoyable, nothing was too much trouble for any staff member and always had time for you.
What I can I say about the food - EXCELLENT. I always looked forward to
the daily menu.
The management team was absolutely fantastic from our initial phone call through to arrival - Can’t thank them enough for all the help we received.
Brockhampton Court is a stunning property that has been adapted to make a wonderful care home, set in amazing beautiful well kept grounds.
I am looking forward to my next stay.
Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you so very much for your lovely comments, John. How wonderful to hear you enjoyed your stay at Brockhampton. It was an absolute pleasure to have you come to stay with us. We truly hope you will return soon. Please keep in touch and lets us know how things are going. Meantime, take very good care of yourself and your amazing wife. Kindest Regards

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Review of

Brockhampton Court Care Home

from Judy B (Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most impressed with all the kindness given to me while recuperating here at Brockhampton. An idyllic environment where one appreciates all the thoughtfulness displayed throughout.
Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you so very much for your kind words. It is extremely important to the Team at Brockhampton that all our guests are treated in a kind, caring and compassionate manner. We try always to be mindful in our approach. It is an absolute pleasure and privilege to have had the opportunity to support you in your recovery.

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Review of

Brockhampton Court Care Home

from B W (Wife of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brockhampton Court Care Home is a beautiful old house situated in lovely gardens and parkland where residents are encouraged to enjoy. It is a very happy place and the staff are wonderful, very kind and cheerful although not or two might need a little more training in how to deal with 'grumpy old men'!
Brockhampton Court is privately owned.
Reply from Lindsay Hagley, Head of Care at Brockhampton Court Care Home

Thank you so very much for your kind review. Brockhampton is indeed a very special place both to live and work. We appreciate greatly feedback received from residents, families and friends. Working hard on cheering everyone up! Caron Dixon - Care Manager

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Review of

Brockhampton Court Care Home

from T R (Nephew of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, friendly, helpful, clean, calm and one to one care. Feels safe.
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Review of

Brockhampton Court Care Home

from Meg M (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Brockhampton Court Care Home. She receives the best quality of care there. I had moved her from a previous care home and the difference is amazing. The staff are kind and really mind about mum's comfort and happiness. Any queries I have raised have been dealt with swiftly
and staff response to me is polite and personal. The catering and ancillary staff all go over and above their job role. I get the feeling that when I am not with her mum is listened to and her needs are met. It is worth every penny to have such peace of mind.
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Review of

Brockhampton Court Care Home

from M T (Respite Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Interesting happy stay. The experience was amazing very warm and welcoming. Very kind environment. Fascinating feeling. the staff were very kind to me.
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Review of

Brockhampton Court Care Home

from P N (Friend of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brockhampton Court is a wonderful old mansion house set in many acres of beautiful surroundings. The home is extremely clean and the staff are very friendly and caring. You could not wish for a better place to live.
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Review of

Brockhampton Court Care Home

from R K (Son of Resident) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the home and my mother seems happy there. It is difficult to assess at the moment during covid, but they have kept it at bay for most of the time. During normal times there seemed to be quite a lot of activities to keep mum amused. It is very expensive, but that's the way it is!
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Review of

Brockhampton Court Care Home

from T K (Son of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently celebrated her 99th Birthday after a year at Brockhampton Court she is thriving and seems to look better happier and more content every time I see her. I believe this is down to the care. The activities team and the comfort at Brockhampton court. As a family, we are so glad and relieved
that she has such a splendid place to live.
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