Springcare Ltd in Merseyside | 6 Care Homes

Review of
Alexandra Care Home
from C O (Wife of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

It's our first 7 weeks of care for my husband, a real struggle for our family to accept.
From the very beginning, the staff, manager to the cleaners, have been very supportive, caring and friendly, making this transition a little easier. Nothing is too much trouble. Thank you, everyone.

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Review of
Westwood Hall Nursing Home
from Rachel S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

My dad moved to Westwood Hall just over a year ago after a severe stroke left him paralysed, with high care needs. I was very anxious, but from the moment he arrived we felt welcomed and supported. Sadly, Dad was initially very unwell and placed on end-of-life care, but through the exceptional compassion,

skill and dedication of the team he recovered and has since thrived as best he can. Despite being bedbound, he is always clean, comfortable and cared for with patience and kindness. Staff take time to chat, find his favourite TV programmes and encourage him to eat and drink. The whole team - carers, nurses, domestic, kitchen and maintenance - are consistently warm, friendly and respectful, and their kindness extends to me too. Management are approachable, responsive and supportive, always ready to listen and help. I never imagined I'd feel this way, but I actually enjoy visiting my dad here. I feel lucky to have found this home. I can't thank the team enough.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your touching review of Westwood Hall, it means so much to us reading your lovely words. We are so grateful for your continued support and are always here if ever you need…read more

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Review of
Park House Care Home
from L V (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Fantastic care home, staff are great. Really friendly and the care they have provided for my mum has been fantastic.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your kind words, we really appreciate all of your support here at Park House!

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Review of
Windy Knowe Nursing Home
from L D (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Every time I visit mum I am so reassured by how clean and comfortable and cared for she is. Her room is kept extremely clean & the staff are always gentle & caring with mum.
It relieves so much stress knowing she is well looked after and safe.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for taking the time to write such a lovely review of our home, Mum is part of our family here and it means a lot to us that you trust us with her care.

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Review of
Park House Care Home
from E L (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are approachable and caring and take great care of Dad. They have kept us informed of recent changes and worked hard to make improvements. Dad is very settled here.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your kinds words, we are so pleased that you are happy with the care Dad receives and it means so much to us that he is settled.

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Review of
Park House Care Home
from Kathy B (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff who go out of their way to make my aunt feel comfortable and looked after.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your lovely review of Park House, we really appreciate it and all feedback you give to us goes a long way!

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Review of
Westwood Hall Nursing Home
from S L (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

All the staff at Westwood are very caring and professional. They work very hard to keep my mum happy and healthy. Her room is always clean and tidy. Mum is well fed with lots of cups of tea. I can honestly say without them all I don't think I would still have my mum . I can never thank every single

one of them enough.
Thank you for a wonderful summer Fayre you all worked so hard.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your lovely words, we all really appreciate it here at Westwood. We appreciate your support everyday, thank you from us all!

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Review of
Windy Knowe Nursing Home
from C R (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

My father has settled at Windy Knowe, due to the care of all the staff. I can not praise them enough. I'm so very thankful. Excellent home and all staff are so kind caring as if my dad was their father what more could I ask for. Thank you from my heart. Everything is only the best and they are so looked

after and split - which is great as its their end of life. Thank you all.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, it means a lot to us all here at Windy. It makes us so happy that Dad has settled in with us at Windy, he is most definitely part of the family!

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Review of
Windy Knowe Nursing Home
from C H (Wife of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband's care home closed suddenly, and almost overnight, he moved to Windy Knowe, a much bigger home. I was anxious as to know how he would cope in a larger environment but have been completely blown away by the level of care - the staff are amazing. Within a couple of hours every member of staff

knew his name and mine. There were no times when I could not visit and I even have lunch with him. Although large the atmosphere is warm and inclusive - everyone is catered for and the rooms are lovely. Absolutely recommend 100%.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy! We are so pleased to welcome you to our Springcare family and if there's any support you need please let us know!

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Review of
Westwood Hall Nursing Home
from R G (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

Westwood Hall is a pleasant community of care and kindness and my parents are comfortable and settled there. They are enjoying the food and the regular activities including a couple of trips in the mini bus. The staff at Westwood work hard to ensure that residents join in social time where ever possible.

In spite of my Dads severely reduced mobility every effort is made to help him join other residents in the dining room and the lounge daily. My family are confident that all aspects of my parents care are attended to. We enjoyed the recent summer fair in the homes gardens and really appreciate the determined efforts of the staff to make sure that everyone who was able came out to enjoy the day.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your kind words, we are so happy that you are pleased with your parents care. We thank you again for your continued support!

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Review of
Westwood Hall Nursing Home
from Brian G (Husband of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

Excellent nursing home, cannot fault it, looks after all aspects of care. The summer fair seemed to be well organised, and it was a pleasure to donate. So pleased the weather held up and the money raised was great, well done to everyone.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for taking the time to write such a lovely review, we really appreciate it here at Westwood. Thank you so much for supporting us at our summer fayre, it means so much!

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Review of
Alexandra Care Home
from D T (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Our Mum spent the last 4 years of her life in 4 different local residential and care homes. While we as a family were very happy with the care Mum was given in all of these places, Alexandra Care Home was, in our opinion, by far the very best of them all. From the level of care Mum received to the standard

of her own room and all the other areas of the home, to the very pleasant demeanour and helpfulness of each and every member of staff, not to mention all the activities on offer! All these factors ensured that Mum felt cared for and looked after right up until her peaceful passing and we can't thank the wonderful staff enough for that.

Reply from Macie Cox, Marketing Executive at Alexandra Care Home

Thank you so much for taking the time to write such kind words, it means so much to us here at Alexandra Care Home. We will always be here for your family if ever you want to pop in for a chat or to…read more

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Review of
Park House Care Home
from J T (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

The management are very open to feedback and suggestions. Recent improvements have seen a more proactive approach to activities and treat the residents with dignity and respect.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for taking the time to leave us a review, we really appreciate it here at Park House! We are hoping changes we are implementing continue to make a positive impact on the home and our…read more

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Review of
Windy Knowe Nursing Home
from Jean M (Sister-in-law of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

Good care provided Staff very friendly activities coordinator very good.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy!

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Review of
Windy Knowe Nursing Home
from S C (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Windy Knowe is a good nursing home. We have found the staff and carers to be very friendly, and they provide a good level of care to Mum. We love that we are able to mix freely within the home. The new activity coordinator has been a great asset to the team, providing stimulation for the residents.

The areas that need improvement are the laundry. Quite a few items of Mum's clothes have gone missing over time, even though everything is clearly labelled. Also, Mum's evening meal is often cold by the time she receives it. The process and delivery of the meals need to be thought through. On the whole, we would recommend Windy Knowe to other users.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy and it'll be passed onto the team! The areas for improvement addressed, we take seriously and they have been passed…read more

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Review of
Alexandra Care Home
from T C (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the staff at Alexandra House, the level of care and compassion shown to my mum during her stay at the home.
This level of care that was demonstrated through out the whole team that work there, she was so happy and content during her stay and enjoyed her meals, activities

and the interaction with the the staff.
They also made her family very welcome and showed us the same care and support.
It was a great comfort to us as a family that she was in a safe and caring environment.

Reply from Macie Cox, Marketing Executive at Alexandra Care Home

Thank you so much for your lovely review of Alexandra Care Home, we all really appreciate it and it means a lot to us all here.

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Review of
Oxton Grange Care Home
from M T (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

Excellent staff who really care about the residents -I know that our relative is well looked after and safe
The activities are well planned encouraging residents and families to get involved
Any issues are resolved immediately

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Review of
Oxton Grange Care Home
from C M (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My mum has been in Oxton Grange since July 24. The staff have been exceptional. They are kind compassionate and responsive.
They have a holistic approach to mums care and are supportive to the whole family. It means a lot to us and we appreciate them all
The management team are excellent and a credit

to springcare.
We couldn't be happier with it

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Review of
Oxton Grange Care Home
from Christopher O (Son of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

Staff are very friendly helpful and respectful. mum is always kept safe and her privacy and dignity are always maintained to a high standard, The activities keep mum entertained and she especially likes it when the school children come to sing. The home have an excellent activities programme.
Mum enjoys

the food and tells me the staff are very nice to her,, I feel I can approach the office and speak to the manager/assistant manager in confidence and know they will help me with any thing I need without any judgement

Reply from Macie Cox, Marketing Executive at Oxton Grange Care Home

Thank you so much for taking the time to write such kind words, we all really appreciate it here at Oxton Grange and we are so grateful for your continued support.

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Review of
Windy Knowe Nursing Home
from S C (Son of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

On April 5th my daughter was visiting my mum her nan, they were sat in the day lounge. A male resident came in and fell to the floor and was banging for help. The only staff around was a lady from the kitchen who was helping someone else and a cleaner. The lady from the kitchen rang the alarm

for help but no one came . My daughter had to struggle by herself to try and help the man to get up as no member of staff could be found. This is not acceptable and certainly not safe for the residents, how could the residents be left without trained staff around in case of such an incident.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you for your review, we appreciate all feedback. Please reach out to our Home Manager if you would like to discuss any of this matter further.

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Care Homes Owned by Springcare Ltd in Merseyside

Springcare Ltd Locations in Merseyside (6)

Springcare Ltd Reviews in Merseyside (233)

Alexandra Care Home

Westwood Hall Nursing Home

Park House Care Home

Windy Knowe Nursing Home

Park House Care Home

Park House Care Home

Westwood Hall Nursing Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Westwood Hall Nursing Home

Westwood Hall Nursing Home

Alexandra Care Home

Park House Care Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Alexandra Care Home

Oxton Grange Care Home

Oxton Grange Care Home

Oxton Grange Care Home

Windy Knowe Nursing Home

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