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Care Home Owned by Orchard Care Homes in Merseyside

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Orchard Care Homes in Merseyside

Only the locations & reviews in Merseyside for Orchard Care Homes are showing below.

View the details of all 23 locations (with 1292 reviews) owned by Orchard Care Homes

Orchard Care Homes Locations in Merseyside (1)

 
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1 Care Home owned by Orchard Care Homes in Merseyside
Thornton Hall & Lodge Care Home

16-18 Tanhouse Road, Thornton, Crosby, Liverpool L23 1UB 

9.2 40 reviews
"My dad spent the last 18 months of his life here and we couldn't have asked for better care. He had Alzheimer's and complex care needs…"   Read all 40 reviews
Location Type Care Home

Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care, and short-term respite care. Part of the award-winning Orchard Care Homes group, this spacious and welcoming home is conveniently located close to the seafront and only… Read more about Thornton Hall & Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 96 Rooms from £1,324 / week

Orchard Care Homes Reviews in Merseyside (40)

9.4
Orchard Care Homes has a Group Review Score of 9.4 (9.432) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Orchard Care Homes must have a Review Score.

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Review of

Thornton Hall & Lodge Care Home

from Lyndsey G (Granddaughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff here are lovely and working so hard but there just isnt enough of them. The buzzer system is old and one time I waited 20 minutes and then was let in by another visitor leaving. Get a buzzer system which rings through to staff on shift if nobody is in the office. I get a bus to see Nan, there's
one an hour. Don't let me waste time outside please. I really wonder is this a care place or a business. Staff care a lot, helped me with meds for her, helped us get key sorted, etc. They can't do enough for you, friendly, etc. Also decor is very drab, why would visitors want to sit there for more than an hour? It should encourage people to want to stay. I'm a designer, I would volunteer my time and money on materials to improve this for free, but if this company is making a large profit, that's where my patience runs thin.

Reply from Michelle Duvall, Regional Operations Manager at Thornton Hall & Lodge Care Home

Thank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Thornton Hall and Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand and happy to discuss your comments with you further, to see if there's anything we can do to alleviate the concerns you have. If you would like to have a conversation with me directly, please contact the team at Thornton Hall and Lodge and I will be happy to arrange a call or a face-to-face meeting with you. Best wishes, Michelle Duvall, Regional Operations Manager

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Review of

Thornton Hall & Lodge Care Home

from Denise d (Daughter of Resident) published on 2 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last 18 months of his life here and we couldn't have asked for better care. He had Alzheimer's and complex care needs linked to cancer and the staff were incredibly kind, skilled, and supportive. Dad was happy, settled, and treated with dignity throughout. As his needs increased, the
team continued to meet them with compassion and professionalism. They had a good relationship with district nurses and palliative care and always asked for medical support when needed. The home is always clean, bright, fresh, with beautiful gardens and a great range of daily activities that residents can choose to join. My dad loved the food cakes & treats. The staff, from carers, cleaners and managers are warm and welcoming, they know the residents by name. Thanks to their outstanding care, my dad was able to pass peacefully at 'home'. I'm so grateful to the whole team and wouldn't hesitate to recommend this home to anyone looking for kind, dedicated care for a loved one with Alzheimer's

Reply from Charlotte Cuddy, Registered Home Manager at Thornton Hall & Lodge Care Home

Thank you for your lovely review, i will share with the Team. Your lovely Dad was a pleasure to look after and will be greatly missed by us all. Charlotte.

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Review of

Thornton Hall & Lodge Care Home

from Jackie B (Ex Family Member) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Thornton truly care about our family member, they support him the best they can. He is fed well and they keep an eye on him when he goes wandering. He is kept clean and tidy as is his room and all communal areas ans gardens.
They source medical assistance when required and fully support
any decision we make.
They are friendly, caring and do their best in trying situations.
Thank you for taking care of him like your own

Reply from Charlotte Cuddy, Registered Home Manager at Thornton Hall & Lodge Care Home

Thank you so much for your lovely comments Jackie, i will pass on to the team.

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Review of

Thornton Hall & Lodge Care Home

from Michelle R (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into the home October 2024. She has settled in really well, and been made to feel welcome. The staff who look after her are so nice, friendly and kind. They give her the utmost care, which is why she has settled so quickly. When visiting the staff are very warm and welcoming, and friendly.
Which give it a lovely atmosphere.

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Review of

Thornton Hall & Lodge Care Home

from K K (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff.
So kind and caring.
Clean rooms.
Nothing too much trouble.
Kind to us as the family.
Supportive.
Lovely atmosphere.
Encouraging clients to maintain their dignity and independence.

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Review of

Thornton Hall & Lodge Care Home

from R C (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and I am delighted with the care and attention she has received. The staff are very kind.

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Review of

Thornton Hall & Lodge Care Home

from Barbara B (Wife of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My expereince in Thornton Hall is excellent. I find the staff very, very good, treat you with respect and dignity. Management and staff are excellent.

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Review of

Thornton Hall & Lodge Care Home

from Irene A (Friend of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm a friend of a resident. Staff are very friendly and helpful and look after the residents wonderfully.
They are all well-fed and happy.
Place is always clean.
The social events are fantastic - everyone dancing.
Lots of food.

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Review of

Thornton Hall & Lodge Care Home

from A K (Sister of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thornton Hall is easily accessible by public transport and also has an ample car park. On entering the building, welcoming staff greet you with a smile and a bit of banter. Inside, the carers strive to maintain a tidy, hygienic environment and keep the residents groomed and clean. There is an excellent
programme of activities and daily menu on the notice board. Family and friends are always welcome to join in. There is a beautiful, well-kept, safe, garden with benches and a table under a gazebo. I like to walk with my brother there, so he can get a bit of fresh air and exercise, and snack and play a board game or do a jigsaw together. My brother doesn't know where he is, but I feel rest assured he is in the best place.

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Review of

Thornton Hall & Lodge Care Home

from J D (Daughter of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum passed away in the home on Wednesday 24th July.
I would like to thank all the staff from the office day staff and night staff and the cleaners.
I could not have wished for better people to look after Mum - her care and mine was impeccable.
Thank you to everyone.

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Review of

Thornton Hall & Lodge Care Home

from C H (Relative of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Thornton Hall for 18 months. Mum has received outstanding care and support. The staff are amazing, they treat Mum with dignity and respect. They care for her needs in the most professional way. The staff do an extremely demanding job and should be highly commended for the outstanding
quality of care they provide.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you so much for your lovely review. I will ensure I pass this on to the team.

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Review of

Thornton Hall & Lodge Care Home

from Kate C (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved in a few months back and surprisingly settled in fairly quickly. The staff are very kind and considerate to the residents. Facilities are ideal. My mum thinks the food could be improved on.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you so much for your review. I will ensure the team are made aware of your lovely comments. Thank you for your comment on areas to improve on. At Thornton, we welcome all feedback to ensure we continuously improve.

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Review of

Thornton Hall & Lodge Care Home

from Wal R (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum lasted 2 weeks here. In that time she had 4 falls, of which 3 resulted in hospital admissions and 1 needed a paramedic visit. 2 of the falls were from the same chair on consecutive days. The last fall resulted in readmission to hospital, who phoned the care home to find out why she was back again.
Thornton told the hospital that they could not meet her needs after all and refused to take her back. This was despite us giving Thornton a worst case pen picture of Mum's needs, to which they replied that they could definitely accommodate her.
Numerous things were promised at the start, such as a sleep monitoring system, and I even suggested a low bed so, if she fell, it would only be from knee height. None of this materialised in the period she was there.
Finally, when she first arrived, we stocked her wardrobe with clothes which were individually labelled with her name. Within 3 days, loads of her stuff had disappeared, way too much for her to have worn in that time.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

I am sorry Thornton Hall and Lodge were unable to meet your mum's needs. Whilst we were made aware of mum being a high risk of falls it became apparent that Mum required a more in-depth care package that we were sadly not able to provide. After discussions with hospital and Social worker it was agreed that Mum's needs would be best met in an alternative care home. I would like to wish your mum well in her new care home.

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Review of

Thornton Hall & Lodge Care Home

from A M (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum been here for 5 years with dementia. Staff are great and very patient as she is at times violent. Always get updates on her well-being. They are always doing activities and the garden area is beautiful.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Thank you for lovely review. I will ensure I share this with the team.

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Review of

Thornton Hall & Lodge Care Home

from Paul L (Son of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are delighted that Dad has settled in and is being encouraged to take part in activities and that he enjoys taking part actively.
The staff are excellent, caring and supportive.
It is a lovely atmosphere and Dad has built up some nice relationships and friendships.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your lovely review. It is lovely to hear and see people settle in so well. I will pass on your lovely comments to the team.

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Review of

Thornton Hall & Lodge Care Home

from A M (Sister of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is new to Thornton Hall I have found the main care staff and cleaners to be very helpful and caring and go above and beyond for my sister's care. Her room was fully decorated when she first arrived being able to bring her own personal items as a bonus. The reception and office staff are always
friendly, and helpful and listen to any issues or concerns. The food menu could be improved not nutritional, not much protein or vegetables. Clothes go missing even though they do not go to the laundry. Lack of communication when reporting issues or requests with management emails are ignored. The dining area needs improving, and the gardens are maintained.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. I will pass on your lovely comments to the staff team. Further to the recent email I sent you I look forward to meeting with you to discuss any concerns you may have.

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Review of

Thornton Hall & Lodge Care Home

from Pete C (Son of Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so reassured about the care and safety of our mother at Thornton Hall. From reception, office (finance) to care staff, cleaners and caterers, entertainment and management (plus anyone not mentioned) we note the excellence of your team. The room facilities are of the highest quality
and the wider resident experience. Thoughtful entertainment/social events maintain mental and physical stimulation.
We consider ourselves fortunate that care of such high quality is available for our mother. Thank you.

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Review of

Thornton Hall & Lodge Care Home

from Joe C (Brother of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy and more relaxed since coming to Thornton Hall and Lodge Care Home. She has settled in and is always walking about, so much so she will wonder off to have a chat with other residents. I only hope she can stay here for her future wellbeing. I see a vast different in her moods
in her day to day dealings and involvements with all the staff. She has no problems, so I have no cares about her ongoing welfare whilst she remains in Thornton Hall and Lodge Care Home.

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Review of

Thornton Hall & Lodge Care Home

from Rosemary H (Friend of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Thornton Hall & Lodge Care Home to be welcoming and bright. Smells are kept to a minimum as rooms are refreshed when necessary. I have been to other care homes where this is not the case. The staff smile and are very approachable. When the mayoress visited, nothing needed to change as
it was always nice.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. Thornton Hall & Lodge prides itself on a 'family feel' and our domestic team maintains very high standards.

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Review of

Thornton Hall & Lodge Care Home

from P P (Son of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been staying here for almost three years in the dementia (lodge) side of Thornton Hall. As this is the only care home I have experienced with Mum, I can't compare it with others. Overall, Mum appears to be well treated but I have no idea what her day-to-day routine is as I get little to no communication
from management (apart from social media posts). A good idea would be for a forum to be created between friends and families of the residents to share experiences to improve the facility for both residents and staff. I can see lots of potential to improve this care home for all.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. Please look out for posters informing everyone of relatives and residents meetings. Moving forward we will post on our social media site. Thank you for your feedback.

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Awards / Recognitions (3)

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