Care Home Owned by Orchard Care Homes in Merseyside

activities the home provides is also very good Monday to Friday would like to see activities Saturday and Sunday as very quiet.

so bad after all. Dad was safe, well fed and entertained, he settled in very quickly telling us all that it was a "lovely hotel". Alzheimer's is cruel and staff here do there upmost to keep the residents dignity and individuality a priority.
From the bottom of my heart would like to thank you all, said I would call past one day tried and it upsets me too much, maybe in few months time) keep up the good work x

one an hour. Don't let me waste time outside please. I really wonder is this a care place or a business. Staff care a lot, helped me with meds for her, helped us get key sorted, etc. They can't do enough for you, friendly, etc. Also decor is very drab, why would visitors want to sit there for more than an hour? It should encourage people to want to stay. I'm a designer, I would volunteer my time and money on materials to improve this for free, but if this company is making a large profit, that's where my patience runs thin.

team continued to meet them with compassion and professionalism. They had a good relationship with district nurses and palliative care and always asked for medical support when needed. The home is always clean, bright, fresh, with beautiful gardens and a great range of daily activities that residents can choose to join. My dad loved the food cakes & treats. The staff, from carers, cleaners and managers are warm and welcoming, they know the residents by name. Thanks to their outstanding care, my dad was able to pass peacefully at 'home'. I'm so grateful to the whole team and wouldn't hesitate to recommend this home to anyone looking for kind, dedicated care for a loved one with Alzheimer's

any decision we make.
They are friendly, caring and do their best in trying situations.
Thank you for taking care of him like your own

Which give it a lovely atmosphere.

programme of activities and daily menu on the notice board. Family and friends are always welcome to join in. There is a beautiful, well-kept, safe, garden with benches and a table under a gazebo. I like to walk with my brother there, so he can get a bit of fresh air and exercise, and snack and play a board game or do a jigsaw together. My brother doesn't know where he is, but I feel rest assured he is in the best place.

quality of care they provide.

Thornton told the hospital that they could not meet her needs after all and refused to take her back. This was despite us giving Thornton a worst case pen picture of Mum's needs, to which they replied that they could definitely accommodate her.
Numerous things were promised at the start, such as a sleep monitoring system, and I even suggested a low bed so, if she fell, it would only be from knee height. None of this materialised in the period she was there.
Finally, when she first arrived, we stocked her wardrobe with clothes which were individually labelled with her name. Within 3 days, loads of her stuff had disappeared, way too much for her to have worn in that time.

friendly, and helpful and listen to any issues or concerns. The food menu could be improved not nutritional, not much protein or vegetables. Clothes go missing even though they do not go to the laundry. Lack of communication when reporting issues or requests with management emails are ignored. The dining area needs improving, and the gardens are maintained.

and the wider resident experience. Thoughtful entertainment/social events maintain mental and physical stimulation.
We consider ourselves fortunate that care of such high quality is available for our mother. Thank you.