Care Homes Owned by Orchard Healthcare Group in Tyne & Wear

My mother recently stayed for 2 weeks of respite care while we had a holiday. She was very happy during her time there well cared for and made to feel very much at home This has given us peace of mind knowing she was safe and well looked after .She loved the social side as well mixing with the staff and other residents,enjoyed the lovely food and her room was pleasant and kept immaculate .Overall a smashing experience which hopefully we can do again in the future many thanks to all x

My mother is very happy in Archers Park, she is also eating her meals which she never done at home. She is also getting bathed which I could never do at home as she wouldn't let me. She has made friends at archers park and enjoys herself. Overall my mother is very well looked after, all the staff are brilliant especially Lovelie. Thank you for taking good care of my mum.

Archers Court is a very welcoming home. The family can visit our brother at any time. The staff interact well with all residents. There are many activities on offer. The recent addition of a secure garden is lovely. The home is clean and tidy and the food provided is of a high standard. Any questions we have relating to our brother is answered promptly and proffesionally. The manager of Archers interacts with all residents which is a pleasure to see; she chats with them, joins in with whatever activity is happening, sing, dance, exercise

We are extremely grateful for everything that is done for her.

My mam has not been in Archers long but she seems very happy there, they always have movies or music on or entertainment.she was unwell a few days ago but the staff sorted it out straight away , and she loves the cooks trifle.

All staff absolutely amazing, the best care home in Sunderland! I can't fault anything at all! Would highly recommend! My mam has been there for 3 years, best carehome in the area, she's well cared for, the staff are compassionate, caring and kind. The food is excellent, and the home is spotless!

My brother has been in care for 8 month and in Archers Court for 5 month. This care home is the best care home I have been in, I have visited many, the manager is first class with all the residents and joins in with whatever is going on, the food is first class as well its like a 5 star hotel what is baked and served in the care home. Staff are friendly and helpful and I visit all the time and see first hand in what is done. The new back garden is an added addition and in all is 5 star rating

I am very pleased with the care my husband gets from managment and staff, he has settled quite well in the Archers and I know there is always something going on to entertain them. the food is lovely and a great variety cooked by the staff quite often. I know I can go home and know my husband is well looked after. New garden is great and loads of activities going on.

The loving care my Mum & all of the other residents receive from the staff is beautiful to see. The interaction between them all is like that of a very large family, all caring & to the same goal - happy, healthy people, making every day as good as the last. I can't put into words how truly grateful we, as a family, are to them all. Knowing Mam is cared for, safe, happy & with proper care & given the right medication at the right times is such a relief to us. I, for 1, sleep a lot better, knowing this & that the staff will ring us if there's anything to report. Thank you, to each & every 1 of Ashlea Lodges staff for giving us peace of mind & genuinely caring for our precious Mum.

Accepting that a parent needs to move out of their own home and into residential care can never be easy. However, the manager and staff at Ashlea Mews have made this process as smooth as possible. They show kindness and compassion to our whole family - not just to my mam. She is well cared for and all the carers treat her with respect and sensitivity as well as showing a much appreciated liveliness and sense of humour! The manager always has a listening ear and gives sound advice. We are extremely grateful to all staff. Thankyou all very much.

Can't speak highly enough of the team looking after my mother-in-law. They genuinely care, and communication from the home to the family is good. It's reassuring for the family that she is safe and well looked after.

Mam has resided at Ashlea Lodge for 10 months. It was never something we wanted to do, to have to look for a care home for her. We love the home, Mam is so well cared for, staff are great and you can see how much they care for all of their residents. Whenever we ask for anything, nothing is too much trouble. Mam has settled in so well. Very happy with home, cannot fault the home or staff.

My Mam moved into Ashley Mews in April having been cared for at home for a number of years previously and as expected it was an extremely anxious time for us all. I cannot express how grateful I am to all of the staff at Ashley Mews for making that transition as supportive as possible. I no longer worry about her being safe, clean or unattended and I know she is receiving the highest standard of care. The home is welcoming and accommodating, supporting visits at all times.

I visit the care home 4 to 5 times a week to visit Mam and I visit at different times of the day. Mam has been in the care home since January 2026. During the last 6 months I have nothing but praise from the hard working team from the kitchen team who feed mam to the carers that look after Mam. They are worth their weight in gold. You have a good hardworking team and this is priceless to a care home. They have full respect for Mam they talk and chat to her in a lovely manor and have built up a relationship with her over the 6 month and with Dad who visits everyday without fail. In my opinion I feel Mam is well looked after. However If I was worried about anything I wouldn't be afraid to speak up and voice my concerns to the management team. When I have spoke or emailed the management I have always received a reply in a timely manner. While I was on holiday I was kept up to date with Mams health care as we have had issues with her catheter, and I was very grateful for this.

My mother was admitted in early May. She had great difficulty in communicating and recognising her family before she was admitted to Ashley Mews. The improvement in her awareness since her time here is remarkable. She is more alert and aware of her family again. I feel the care and interaction within her environment have gone a long way to her overall improvement. The atmosphere within Ashley Mews is vibrant, friendly and inclusive of everyone regardless of circumstances. Finally, the whole place is bright, clean and positive.

Ashley Mews is so welcoming and nice from the moment you walk through the doors. The staff, from senior management to the cleaners, are so pleasant and welcoming, and try to make sure all the residents and visitors are cared for and made to feel as comfortable as humanly possible. It is the best place anybody could ask for to look after their loved ones.

Friendly staff, our friend is very happy and praise the staff. Nice to see lots of activites for them and able to join in.

We as a family would like to say a massive thank you to all the wonderful people in every department that work at Ashlea loge each and everyone helped our dad have a fantastic stay and in his final days a loving and respectful passing we can not say how thoughtful you all were and the support you showed all of us the carer you all gave our dad went above and beyond a simple thank you does not seem enough but we would still like to say a massive thank you

I've got nothing but praise for management and carers in Archers Court Nursing Home. Thank you.

My mother is being well looked after and is very happy here.