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Care Home Owned by Orchard Healthcare Group in Lancashire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Orchard Healthcare Group in Lancashire

Only the locations & reviews in Lancashire for Orchard Healthcare Group are showing below.

View the details of all 23 locations (with 1398 reviews) owned by Orchard Healthcare Group

Orchard Healthcare Group Locations in Lancashire (1)

 - Browse 1 Care Home owned by Orchard Healthcare Group in Lancashire
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Penwortham Grange & Lodge Care Home
Martin Field Road, Penwortham, Preston PR1 9HL 
9.6 53 reviews
Penwortham Grange & Lodge Care Home, Preston, Lancashire
"Brilliant care home. Staff superb with residents and family. Extremely patient with the residents and very caring. Doctors and District…"   Read all 53 reviews
  • 86 Rooms
Location Type Care Home

Penwortham Grange & Lodge Care Home in Preston offers residential care, dementia care and respite care in a supportive and friendly community. Part of the Orchard Healthcare Group, colleagues at the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Orchard Healthcare Group Reviews in Lancashire (53)

9.3

Orchard Healthcare Group has a Group Review Score of 9.3 (9.342) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Orchard Healthcare Group must have a Review Score.

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Review of

Penwortham Grange & Lodge Care Home

from Gillian G (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad was a resident in the care home from September 25 till March 26, when he sadly died. Unfortunately apart from a handful of carers who were fantastic I found this home sadly lacking in care needs, management seemed more concerned about targets than actual individuals, as a family we felt we had
to visit on a daily basis to ensure dad's care needs were met, he was found wondering without support on many occasion, and once left distressed and soiled while being ignored by staff, dad sadly passed away after a stroke in March and the carers in his last week were amazing, coming in on days off to check on us all, but in that week we saw the real pressures they were under trying to care for everyone with limited staff. Several of the staff came to dads funeral and were most welcome, the management team however didn't even find time or have the courtesy to send a condolence message, I think that says everything
Reply from Thomas Lovell, Home Manager at Penwortham Grange & Lodge Care HomeThank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Penwortham Grange and Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand and happy to discuss your comments with you further, to see if there's anything we can do to alleviate the concerns you have. If you would like to have a conversation with me directly, please contact the team at Penwortham and I will be happy to arrange a call or a face-to-face meeting with you. Best wishes, Thomas Lovell, Home Manager
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Review of

Penwortham Grange & Lodge Care Home

from Louise O (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home.
Staff superb with residents and family.
Extremely patient with the residents and very caring.
Doctors and District Nurses we met are great.
Everyone very supportive.
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Review of

Penwortham Grange & Lodge Care Home

from G O (Son-in-law of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very friednly.
Caring with the residents. Patience of saints.
Very supportive to the family. GP and district nurses great.
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Review of

Penwortham Grange & Lodge Care Home

from Joan B (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Penwortham Lodge in August 2021. Right from the start she was made to feel comfortable and happy. The range of entertainment is extremely good and, despite some recent staffing issues, Mum was happy and well cared for.
Unfortunately at the age of 104, Mum passed away yesterday and the
reaction from the staff was amazing.
I am so grateful that I was able to place Mum in this home and would highly recommend it.
Thank you for looking after the daft old bat.
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Review of

Penwortham Grange & Lodge Care Home

from Chloe N (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been incredible with helping my mum and making her feel at home. The home manager has made a great effort with assisting my mum to wash and care for herself. Something that she has been incapable of doing herself. The family are happy and content knowing that Mum is safe and being well
looked after. A massive thank you to the home manager and the team.
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Review of

Penwortham Grange & Lodge Care Home

from Ralph S (Son of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received fantastic care whilst being in the home. As a family it has put us at ease compared to when she was at home. Mum enjoys the activities and her room. She especially likes one of the care staff members.
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Review of

Penwortham Grange & Lodge Care Home

from Nicola B (Friend of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
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Review of

Penwortham Grange & Lodge Care Home

from Pauline S (Daughter-in-law of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law receives fantastic care here at Penwortham Grange. She enjoys all the activities.
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Review of

Penwortham Grange & Lodge Care Home

from Lucy S (Granddaughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma enjoys all the activities available at the home. She used to take part in many pre-COVID. Gran enjoys the choice of food available at the home. I am very happy with the care that Grandma receives at the home. We are glad that she is safe.
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Review of

Penwortham Grange & Lodge Care Home

from M F (Son-in-law of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great care home, since the new managers have taken over early this year. I cannot fault anything, the staff are excellent, caring and I am delighted with all the daily activties that have been put on for the residents.
My father in law is so well cared for, and the home is spotless, cleaning
is so thorough. Well done to all the lovely staff who work here you do an amazing job.
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Review of

Penwortham Grange & Lodge Care Home

from Christine R (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management here at the Grange really are second to none. Nothing is too much trouble, and they are all lovely to my mum, which makes me very happy. The staff are always smiling, and that is a sure sign that they are happy in their work.
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Review of

Penwortham Grange & Lodge Care Home

from Paul W (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression from entering the site is one of a well-maintained building, once inside the decor is modern and fresh looking without any odours present. I visit three to four times a week and the standards never drop. The same with the care staff, they are all true professionals, patient, caring
and always doing their best for the residents. The food looks delicious and the entertainment I've seen appears to be well thought through and varied. To sum up, if I'm fortunate to reach the same age as the residents, I would be delighted to end up in a care facility as excellent as this!
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Review of

Penwortham Grange & Lodge Care Home

from Michael C (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy mum is a resident here, great place, staff are brilliant.
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Review of

Penwortham Grange & Lodge Care Home

from K H (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This last month I have noticed a much-improved atmosphere and engagement with residents. Lots of trips are being enjoyed and lots of fun within the home.
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Review of

Penwortham Grange & Lodge Care Home

from Pauline M (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been happy with the care given to my mum at Penwortham Grange. Since the new management has taken over, staffing consistency has improved meaning my mum has felt more settled with the same familiar faces. The activity staff do a fantastic job with the residents enjoying a variety of activities,
along with external outings. Communication from the staff is great and nothing is too much trouble. Mum always compliments the food and feels happy and safe with the staff.
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Review of

Penwortham Grange & Lodge Care Home

from M K (Son of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am in awe at the staff at Penwortham they all appear to go above and beyond with everyone. My mother has been at the home many years and has dementia however always appears happy and well-presented. Keep up the good work!
Reply from Selina Mountford, Home Manager at Penwortham Grange & Lodge Care HomeThank you for your lovely feedback; it's lovely to hear the positive feedback of our home.
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Review of

Penwortham Grange & Lodge Care Home

from D T (Daughter of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly atmosphere, Mum has settled in, seeing her regularly doesn't give me any concerns since the appointment of a new manager. The staff change has been noticed and one member of staff in particular has and always goes the extra mile with families and residents. She always puts my mind at ease,
as a team leader is dedicated to her job.
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Review of

Penwortham Grange & Lodge Care Home

from J C (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel as if things have greatly improved with the new manager. More outside activities have been planned. Residents seem more engaged and I feel as if I am being listened to regarding my mum's care. She's happy here and appreciates the efforts of the lovely carers and staff.
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Review of

Penwortham Grange & Lodge Care Home

from M P (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident now for 3 years. There has been a huge improvement in the management of the home following the recent appointment of a new manager and unit manager, nothing is too much trouble to ensure that Mum's needs are met. I am always made welcome and communications/updates have been excellent.
The rooms are bright and airy, well maintained with ensuites. The cleaning and laundry staff are all so cheery and helpful. I wouldn't hesitate to recommend Penwotham Grange. We are very appreciative of the safe and caring environment Penwortham Grange offers.
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Review of

Penwortham Grange & Lodge Care Home

from Gillian P (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and content at Penwortham Grange. The staff are very caring, and pleasant and always do their best to help look after the residents. Staff are very supportive to family members especially the unit manager on the first floor.
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Awards / Recognitions (3)

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