Was customer care built into Hilton Court?
On crossing the threshold, you would immediately think so. Here, you see both residents and staff going about their day. In both a purposeful and positive manner. Clearly, management leads by example, and there is a sense of harmony throughout. The residents' response is most pleasing to such leadership. They know they are secure, well looked after and cared for.
Here at Hilton, we have a staff with a "want to" attitude. A staff willing to go the extra mile to achieve the very best for those in their care. Total commitment in teamwork, the belief in a "hands-on" commitment, makes Hilton Court, yes, I use this word freely, a leader in its field.
You cannot get better than perfection, yet time and time again, here we find, honed on good management, that perfection is challenged daily. Better than? Excellent... even. But let's take a look at a resident's day. For their well-being, safety is paramount, security ever present. Staff are caring, considerate and respectful and know at a glance what needs are required for those less able. This is where staff perform, daily, exceptional service to those in need. Activity classes abound. Art to yoga, board games to gardening, and many more in between.
I add. The garden is a pure delight, the enclosed courtyard garden in particular a very special area of tranquillity.
Lunch is served in the main lounge while individual requirements are catered for in service as needed, i.e., own room/lounge. Food prepared is of high quality, attractive to the eye, substantial and, most importantly, tasty. No one goes hungry at Hilton. No one is left out...of anything!
Note.
In my short experience as a visitor to Hilton Court, I have no hesitation in reviewing the above care home. I consider it a privilege. The highest standard of care is found here. Care and support excel. All facilities are both excellent and suitable for the care offered. Every resident has their own cosy, self-contained room. Management and staff commitment is the reasons why this care home is the very best in its field. Well done to all of you.
Thank you for looking after all the grateful people in your precious care. They worship the ground you stand on...but then, you know that!
