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Church of Scotland Trading as CrossReach Locations (22)

 - Browse 22 Care Homes and Adult Day Care Centres owned by Church of Scotland Trading as CrossReach
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The Elms
148 Whitehouse Loan, Edinburgh EH9 2EZ 
8.6 14 reviews
The Elms, Edinburgh, City of Edinburgh
"The Elms is an excellent care home, with very caring staff. The environment is welcoming, calm and organised. I have a lot of confidence…"   Read all 14 reviews
  • from £2,124 / week
  • 40 Rooms
Location Type Care Home

The Elms is a large Victorian mansion set in its own extensive grounds. It is situated in the Grange area of Edinburgh. Providing specialist service to people with dementia who can no longer live ... Read more about The Elms

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Balmedie House
Balmedie, Aberdeen AB23 8XU 
  • 34 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Oversteps
Earls Cross Road, Dornoch IV25 3PJ 
  • from £1,540 / week
  • 24 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Cameron House
Culduthel Road, Inverness IV2 4YG 
  • from £1,506 / week
  • 30 Rooms
Older Person Care Permanent Care
  • Dementia Residential Care
  • Mental Health Care
Cumnor Hall
18 Racecourse View, Ayr KA7 2TY 
  • from £1,720 / week
  • 31 Rooms
Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
Clashfarquhar House
23 Robert Street, Stonehaven AB39 2DJ 
  • 21 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care

Church of Scotland Trading as CrossReach Reviews (23)

Reviews posted for members of Church of Scotland Trading as CrossReach

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Review of

The Elms

from C S (Son of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elms is an excellent care home, with very caring staff. The environment is welcoming, calm and organised.
I have a lot of confidence in the team who go out of their way to help residents feel at home.
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Review of

The Elms

from L C (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at The Elms for almost 2 years! I was understandably nervous and anxious when Mum first moved there, however there was no need for me to feel like that. All the staff were extremely welcoming and accommodating and after 4-5 months mum had settled in nicely. The staff are compassionate
towards Mum and meet all her needs. The attention to activities is excellent with the live music on a Wednesday a particular favourite as well as pet therapy, spontaneous singing and dancing in the music lounge. There are trips out and about as well one of the highlights being the walk with the lamas. There is all quite space as well if your loved one wishes to have some peace. I truly blessed to have found this gem of a care home, mum is very lucky to be able to call the elms her home.
Reply from Agnieszka Chojnacka, manager at The ElmsThank you! It is our pleasure looking after your mum
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Review of

The Elms

from A L (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms is extremely welocming with a homely atmosphere and staff who are very helpful at all times. The standard of care appears to be excellent. There are many activities taking place and there are often special celebrations e.g. easter. My only concern is that clothing and shoes go missing from
residents' rooms. I completely understand why that happens and I'm not sure if there is anything that can be done to reduce this as, quite rightly, the residents have free access around the home.
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Review of

The Elms

from Jane S (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at The Elms is excellent. Staff are unfailingly patient and cheerful with the residents. They are also very cooperative when visiting, i.e. making the necessary arrangements. I also appreciate the fact that when a GP is needed this is arranged very quickly.
I sometimes feel that communication
with relatives could be improved somewhat, e.g. in terms of consistency and regularity. Ideally, I'd like a weekly report which included information on what activities my mum has been involved in. This is, however, a minor point.
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Review of

Adams House

from Mark B (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my elderly mother’s deteriorating dementia resulted in her having to enter full time care in June 2023. Not only did this present serious decisions of conscience, but also significant amounts of anxiety, stress and dare I say, fear.
However, having met the staff at Adam’s House Care
Home, our numerous concerns were pretty much instantly addressed.
In summary, the care my Mum received during her 4 months was of the highest order. She - and we - were treated with respect, empathy and compassion at every turn.
Ultimately my Mum passed during October 2023, but for that 4 months of residence at Adam’s House she was in the best possible hands. As such, it’s only appropriate I recognise this remarkable experience and highlight the professionalism and support provided by the entire team. Thanks to everyone involved in making this happen - I know my late Mum would’ve said exactly the same if not for her debilitating illness. Keep up the good work.
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Review of

The Elms

from Nikki B (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Nightmare at the Elms?
Medication Forgotten - Dementia, sleeping pill, paracetamol.
Pads are regularly not changed for over 6 hours.
Fed cold food. Only two meal choices – meat or a vegetarian option.
The kitchen closes at 4 pm and the fridges are locked.
The bed was broken, and took over 10 days
to get fixed.
Room buzzers, don't bother, no one comes.
Left alone in the room in a chair with no brakes on, forgotten.
Staff are lovely but The Elms is often short-staffed. More agency than permanent staff so the Elms staff are frazzled trying to show the agency staff who's who.
No consistency with staff and, therefore, poor communication, resulting in a complete lack of continuity of care.
Not ideal with a family member suffering from a debilitating and degenerative illness.
Where is the dementia ambassador?
The Elms systematically fails to meet a resident's basic needs nor does management show any signs of trying to improve and in turn meet the basic needs of a resident.
Apparently, they do their best.
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Review of

The Elms

from Shona D (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Elms are wonderful. The care team are genuine and care for my dad so well, taking the time he needs to go about his day. The building and grounds are well kept and maintained and the garden is so lovely for the residents to wander around or enjoy from the rooms overlooking it. The music
room and facilities are excellent and there is always a tea trolley with lots of healthy fruit, biscuits, and cake at hand. Regular updates by email on what is going on and individual contact from key worker. The care team are friendly and also provide updates when visiting. I feel relaxed knowing my dad has all his needs so well taken care of and he is happy at The Elms.
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Review of

The Elms

from J M (Husband of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms has felt like a safe place for my wife for the past three years. The staff are friendly and supportive and I trust them. There are varied activities both within the home and beyond. Staff communication with me has improved over time and I am now happy with the ways I am kept updated on my wife.
One of the features which my wife and I love is the very fine garden. I would recommend the Elms to anyone who asks.
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Review of

The Elms

from S D (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very thankful for The Elms because of their respect for residents, the way they speak kindly and lovingly when that can sometimes be challenging. I love the gentle redirection as needed and the non-confrontational way of addressing challenges dementia brings, this is a gift and incredibly important.
Their reception of my mum when she's been out with us makes the whole process of her outing end so well... We are continually thankful to God for the way The Elms runs, well done friends.
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Review of

The Elms

from F J (Niece of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was only in The Elms for four days before he sadly died but we could not fault the care he received. All the staff treated him with respect and dignity. They were keen to get to know him and his history, his likes and dislikes. The manager came and introduced herself and explained the plan
for his care. We were impressed with the compassion and interest his key worker showed him. The home was clean and well-staffed. There were lots of activities going on.
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Review of

The Elms

from Deborah H (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all staff are amazing, love the friendly atmosphere and the care they give.
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Review of

The Elms

from Graham P (Son-in-law of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always excellent care. Empathetic and caring staff. Never any issues. Coming up to two years now for our relative and it has been consistently good throughout covid and afterwards. Even though these were difficult times.
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Review of

The Elms

from Gavin F (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff, lovely setting in a large former victorian house, with big comfortable public rooms and beautifully kept formal gardens.
Food is fresh and cooked on-site by the chef. Management organises nice outings and entertainers/visitors coming to the Elms. (Building up again since Covid)
Mum is comfortable there and after looking at many homes very happy we chose it.
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Review of

The Elms

from Linda G (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel really lucky to have my mum living at The Elms. The staff are friendly and interact with residents. I feel like my mum is loved and cared for. She regularly takes part in activities and outings. Our family are also welcome when we visit.
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Review of

The Elms

from Alison S (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is extremely well cared for in The Elms. He’s settled, comfortable and not unhappy. All staff treat him with respect and kindness and there is always some humour!
I get regular updates about him and have always had easy access to management staff with any queries.
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Review of

CrossReach Abstinence Recovery Service

from Darren G (Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recently in CrossReach Abstinence Recovery Service. I came to the service a broken man and spent decades troubled by addiction. The quality of care from the staff was excellent. The group work aimed for you to help with your addiction, and importantly, learning about addiction was so helpful.
I finished my 12-week program a totally different man thanks to the service. Crossreach basically saved my life - I'm forever grateful.
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Review of

Bellfield Home

from Ian H (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at Bellfield Car Home and I just wanted to say a great big thank you to the hard-working and very patient staff. Throughout this pandemic, they have never let attitude or enthusiasm diminish.
Looking after our elderly relatives is a difficult task at the best of times but dealing
with the constraints that Covid has forced upon us as well, takes real determination.
Well done Bellfield and keep up the good fight.
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Review of

Adams House

from Louise W (Daughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and attentive staff, easy to get a personalised update over the phone. Staff exhibit a high standard of personal care for the residents and their families. Thank you for your patience and personal involvement.
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Review of

South Beach House

from Elaine B (Daughter of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was completely and utterly delighted with South Beach Care Home! Our Mum was treated like royalty! Everyone was extremely kind and caring - words can’t even express just how kind they were and the lengths they went to for our Mum! They loved her and often told her so! Mum thrived there, even although
she arrived with depression and neither of us were excited about the prospect of a Care Home. However, we were so wrong, it was amazing and Mum actually recovered from her depression and regained her mobility. She even danced during her time there. I have honestly never seen my Mum so happy. The staff liaised with us and worked in partnership with us and their communication was faultless. They even called when she was on a weekend visit to my house to see how she was and welcomed her back so kindly and enthusiastically on her return. The staff are passionate about what they do - also evident in the many and varied activities provided 3 times a day for the residents.
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Review of

South Beach House

from Fiona C (Daughter of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff at South Beach, in my opinion, are all above and beyond. I did not wish for my Mum to go into a care home. When Mum arrived at South Beach they seamlessly had the balance of taking care of every detail and at the same time, I felt very involved in mum’s care which I wanted.
They think of things that truly matter and are way beyond my expectations. All staff had a lovely manner and all the food was home cooked. Entertainment was excellent.
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Frequently Asked Questions about Church of Scotland Trading as CrossReach

Costs for care homes owned by Church of Scotland Trading as CrossReach

Average costs per week for care homes owned by Church of Scotland Trading as CrossReach by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Church of Scotland Trading as CrossReach, based on 7 out of 21 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,538
Residential Dementia Care £1,783
All Care Types £1,560
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Church of Scotland Trading as CrossReach own?

Church of Scotland Trading as CrossReach own 21 Care Homes.

Which Church of Scotland Trading as CrossReach Care Homes have the highest review score?

The Elms, Adams House & South Beach House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Church of Scotland Trading as CrossReach to verify any information. View our terms and conditions.