Care Homes Owned by Church of Scotland Trading as CrossReach in City of Edinburgh

residents' rooms. I completely understand why that happens and I'm not sure if there is anything that can be done to reduce this as, quite rightly, the residents have free access around the home.

with relatives could be improved somewhat, e.g. in terms of consistency and regularity. Ideally, I'd like a weekly report which included information on what activities my mum has been involved in. This is, however, a minor point.

to get fixed.
Room buzzers, don't bother, no one comes.
Left alone in the room in a chair with no brakes on, forgotten.
Staff are lovely but The Elms is often short-staffed. More agency than permanent staff so the Elms staff are frazzled trying to show the agency staff who's who.
No consistency with staff and, therefore, poor communication, resulting in a complete lack of continuity of care.
Not ideal with a family member suffering from a debilitating and degenerative illness.
Where is the dementia ambassador?
The Elms systematically fails to meet a resident's basic needs nor does management show any signs of trying to improve and in turn meet the basic needs of a resident.
Apparently, they do their best.

room and facilities are excellent and there is always a tea trolley with lots of healthy fruit, biscuits, and cake at hand. Regular updates by email on what is going on and individual contact from key worker. The care team are friendly and also provide updates when visiting. I feel relaxed knowing my dad has all his needs so well taken care of and he is happy at The Elms.

One of the features which my wife and I love is the very fine garden. I would recommend the Elms to anyone who asks.

Their reception of my mum when she's been out with us makes the whole process of her outing end so well... We are continually thankful to God for the way The Elms runs, well done friends.

for his care. We were impressed with the compassion and interest his key worker showed him. The home was clean and well-staffed. There were lots of activities going on.

Mum is comfortable there and after looking at many homes very happy we chose it.

her, we the family noticed a big difference in her mood she was really happy and more interactive with the family and asking when she could go back. I can't thank the staff enough and will certainly be booking her in for another visit, she has not stopped talking about the things she did there and how much she liked everyone since she got home.