Care Homes Owned by 365 Care Homes Ltd in Norfolk

It's a relief to know that he's being well looked after and is safe. My thanks to all the staff at Hillcrest for taking such good care of my husband and for making the family welcome.

What an amazing homely feeling home, made us all, especially my Dad, who is living here. The staff are amazing, thank you to the carers who are amazing. The home doesn't feel like a care home, more like a home from home.

My mum was admitted to Hillcrest in a deceitful way and this home was not chosen by her or any member of her family. If we had been consulted, we would have chose a better one. It's dingy and uninviting as you enter the reception area. The rooms are basic, dated and some have no natural light. Most residents are in their rooms or in bed, this is one sure sign of a bad care home. They place residents in front of TV's so they are no bother. My mum in particular is one of those people. She was active when she went into the care home but now she can barely walk, this is due to too much time sitting in a chair. It appears they are short staffed and it's the residents that are paying the price.

My sister now seems very settled and now rarely talks about going home. It is an absolute relief to know my sister is somewhere safe and so well looked after. My heartfelt thanks to all the staff at Hillcrest.

Nanny has had the best possible care she could ever have dreamed of. Every time I have visited, I’ve been made so welcome by staff and been met with Nanny’s wonderful smile. It has been hard seeing Nanny deteriorate due to her age but being placed in the care home (for her own safety) was the best decision for her. The staff have treated her like she is their family and we are so very grateful.

My mum’s received the best possible care and attention she could possibly have from this very friendly, caring provider. Being discharged from hospital into a strange setting confused her to start with but she soon settled and we started to see a positive change in her. The staff and management have engaged with family and mum at every opportunity and I could not ask for a better place for mum to be looked after in. Staff work over and above.

A difficult decision to make to commit my mother-in-law to a care home but truly the best outcome for her. Whilst at home, Mum was confused and struggling to keep safe making it a constant worry to all her family. Once at Hillcrest, we noticed how settled she became. With the support of staff, her medicine intake was reduced, her appetite grew and despite still being bed-ridden, she was happier. Not only have staff and management looked after and cared for her but encompassed that caring to us, her extended family. We are so very grateful for their commitment and professionalism in their duty of care.

My mum has only recently moved to Hillcrest after a few difficult months with health complications. She has been warmly welcomed by the staff who are always attentive and caring and nothing is too much trouble. In the 6 weeks she has been in residence she has become like her old self and it has been lovely to get my mum back. She particularly likes the food and relishes in telling me what she has had when I visit. The range of activities is exceptional and staff encourage socialising which we consider to be important. Having visited several care homes before we made our decision Hillcrest was by far the most impressive in that it seemed like a home from home which is what we thought was essential for Mum's health, safety and happiness and this has certainly proved to be the case. I can't praise the staff enough for their attitude and inclusion with families as well.

Mum was a resident from January 2020 until September 2023. Despite severe dementia and inability to communicate, we feel that Mum was loved and cared for exceptionally well by the staff - you could tell by her eyes and demeanour that she trusted them and they made her feel safe. She would have been very difficult to provide personal care for, but was always clean and dressed when we visited, we never noticed any unpleasant smells. The food provided was always of good quality, staff always remarked how well she ate, suggesting that they spent time with her ensuring that she ate all of the food prepared as she ate very slowly. Activities were regularly underway in the home, although Mum was not able to join in in the last year or so of her life. Staff were always warm and welcoming to us. The care provided in our eyes has always been exceptional, but we can also see that a large number of improvements to the environment and processes have been made during the time Mum was resident there.

Her daughter and of course her little dog who now lives with us.

My sister has been in a few months and has settled down very well. She joins in a lot of the social things they do. The carers and staff are very attentive. The home is clean and fresh.

Everyone is kind and cares for the residents. The staff are very nice and friendly and look after them all. Sometimes if they are busy, they can’t always get my mum to the toilet when she needs to go but they do take her as soon as they can. Mum needs a lot of care because she can’t walk and can’t do a lot for herself but the staff don’t make her feel a nuisance - they are very good. Mum likes the activities and the activities lady is very kind to her.

Staff go above and beyond to ensure the happiness and comfort of the residents. They are always helpful, cheerful and dedicated. Great morale and enthusiasm; providing entertainment and a home-like environment with animals and flowers! Relatives are made to feel welcome and included in their loved ones care.

After a difficult start with Mum not being able to settle, with the help of staff and making friends with a group of ladies Mum is finally happy being at Hillcrest Care Home. She is eating better now and the food seems very good. There are some sort of activities most days, which Mum is encouraged to join in with and seems happy to do so. All in all, we are glad we picked Hillcrest as a permanent residence for Mum.

There was plenty of activities to enjoy and friends to be made. Staff always worked so hard. Beautiful, tasty food was available, while the laundry and cleaning staff were so keen to help too. We as a family, thank you so much.

If you are reading this to decide if a loved one should go to Hillcrest then I can’t recommend it highly enough. Fabulous place, congratulations to the manager for running such a caring and loving home.

Thank you again.

The manager and her amazing team have maintained their high standards during this last difficult year. They have always been at the end of the phone to keep me informed of Mum's health. When visiting was allowed outside they managed that well and FaceTime was set up for us to use; although difficult for mum to understand. Now we are allowed to visit indoors the team have gone out of their way to facilitate this, they have made it a very smooth, stress-free process and spending time with mum in her room has really boosted me and mum too, thank you so much!

My mother has been in Hillcrest since December 2018 and my family and I are very happy with the care that she receives. All the staff are wonderful and caring, very supportive and keep me informed of anything relevant to mum. I know I can ring at anytime day or night if I have any concerns regarding her. During the current pandemic, we are not allowed to visit for obvious reasons but can book a FaceTime call so that we can see and talk to mum which is very reassuring to be able to see her. I can’t thank the staff enough for keeping her and everyone at the home ‘safe’ at this time, they’re doing a wonderful job.

They have put extra measures in place to keep the contact in place. Very much appreciated, thank you all for your continued support not just for Dad but for the family.