106 Thorpe Road, Thorpe, Norwich NR1 1RT
Hillcrest is a spacious, purpose built care home located in Thorpe, a small town and suburb of Norwich.
The home provides a great standard of care 24-hours a day on both a residential and dementia (EMI) residential basis.
The home caters for a variety of needs from specialist care and support to help with everyday living for those who require a helping hand to retain their independence. The home also provides care on a long and short-term basis.
The residents can pursue their hobbies in the communal quiet lounges situated throughout the home or relax within the large and bright conservatory. Outside, the large patio seating area is a popular place during the summer months and is used for a number of activities and events.
The home employs a full time activities co-coordinator who creates a monthly calendar of events and activities for the residents to enjoy.
Group: Larchwood Care
Person in charge: Amy Parker (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Speech Impairment • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 40
Shared Rooms: 6
Rooms with ensuite WC: 42
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Hillcrest Care Home - Larchwood Care Group: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Hillcrest Care Home - Larchwood Care Group is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Hillcrest Care Home - Larchwood Care Group in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.083 for Hillcrest Care Home - Larchwood Care Group is calculated as follows: ( (5 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.442 Points relating to the number of positive Reviews for Hillcrest Care Home - Larchwood Care Group is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hillcrest Care Home - Larchwood Care Group has a Review Score of 7.5 (7.525) from 2 Reviews
Review submitted from a Website Submission by Christine N (Daughter of Resident) on Thursday 15 March 2018. Relates to March 2018.
Both parents are resident in this care home. I have always found the staff to be helpful and caring and polite. They always inform me if there are any problems. The home is clean though a little dated in decor. They do their very best to provide entertainment and frequently have parties and themed meals.
How likely would you be to recommend Hillcrest Care Home - Larchwood Care Group? Likely
Review submitted from a Website Submission by Sarah N (Daughter of Resident) on Sunday 12 November 2017. Relates to November 2017.
My mother has lived at Hillcrest for 3 years and during that time we have been able to make mums room lovely and cosy, repainting in the colours that she chose, getting her a lovely comfy bed and armchair, bringing lots of things from her home so that her surroundings are familiar to her, so important to a person with Dementia. Her room is like a little bedsit with her own fridge and kettle so that she can still 'entertain' guests. Mum had always had dogs and cats and felt very sad and lonely when she arrived, the Registered Manager recognised this and knew of an elderly cat who needed a home so she arranged for the cat to come to Hillcrest and asked mum to 'look after' her; she now lives with mum in her room. The manager knows all her residents and genuinely enjoys spending time with them and her staff have worked really hard to ensure that the home has a lovely atmosphere. Relatives are free to come and go at any time, share meals with their loved ones and be part of their lives.
How likely would you be to recommend Hillcrest Care Home - Larchwood Care Group? Extremely Likely
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