Care Homes Owned by 365 Care Homes Ltd

very kind and caring. The staff greet everyone who goes in to visit and they take time to
get to know who you are. It's a warm homely atmosphere nothing is too much trouble for anyone.
It's a relief to know that he's being well looked after and is safe. My thanks to all the staff at Hillcrest for taking such good care of my husband and for making the family welcome.

residents are in their rooms or in bed, this is one sure sign of a bad care home. They place residents in front of TV's so they are no bother. My mum in particular is one of those people. She was active when she went into the care home but now she can barely walk, this is due to too much time sitting in a chair. It appears they are short staffed and it's the residents that are paying the price.

visit we have been impressed by the welcome and the calm environment in Hillcrest.
My sister now seems very settled and now rarely talks about going home. It is an absolute relief to know my sister is somewhere safe and so well looked after. My heartfelt thanks to all the staff at Hillcrest.

for her. The staff have treated her like she is their family and we are so very grateful.

engaged with family and mum at every opportunity and I could not ask for a better place for mum to be looked after in. Staff work over and above.

intake was reduced, her appetite grew and despite still being bed-ridden, she was happier. Not only have staff and management looked after and cared for her but encompassed that caring to us, her extended family. We are so very grateful for their commitment and professionalism in their duty of care.

lovely to get my mum back. She particularly likes the food and relishes in telling me what she has had when I visit. The range of activities is exceptional and staff encourage socialising which we consider to be important. Having visited several care homes before we made our decision Hillcrest was by far the most impressive in that it seemed like a home from home which is what we thought was essential for Mum's health, safety and happiness and this has certainly proved to be the case. I can't praise the staff enough for their attitude and inclusion with families as well.

very difficult to provide personal care for, but was always clean and dressed when we visited, we never noticed any unpleasant smells. The food provided was always of good quality, staff always remarked how well she ate, suggesting that they spent time with her ensuring that she ate all of the food prepared as she ate very slowly. Activities were regularly underway in the home, although Mum was not able to join in in the last year or so of her life. Staff were always warm and welcoming to us. The care provided in our eyes has always been exceptional, but we can also see that a large number of improvements to the environment and processes have been made during the time Mum was resident there.

build a bond with the staff I did too...
They did their best to include Mum in different activities but Mum was never a social person... She was a resident from March 24th 2022- October 2022... and it's so nice I can finally write a review as Mum was under safe guard I couldn't leak any personal details.
Mum passed away the evening of January 18th 2023.
Absolutely heartbroken that her time left in peace wasn't longer.
Thank you to you all at Hillcrest for everything and I mean everything.
Love to you all.
Her daughter and of course her little dog who now lives with us.

a lot for herself but the staff don’t make her feel a nuisance - they are very good. Mum likes the activities and the activities lady is very kind to her.

care.

join in with and seems happy to do so. All in all, we are glad we picked Hillcrest as a permanent residence for Mum.

and friends to be made. Staff always worked so hard. Beautiful, tasty food was available, while the laundry and cleaning staff were so keen to help too. We as a family, thank you so much.

I am not sure I would have coped. Not only did they look after Dad they also ensured I was ok, being there emotionally and supportive for me.
Dad was cremated and yet again Hillcrest came up trumps. I felt it apt that Dad should go from Hillcrest as it was his home and he was so happy there, so when the hearse left the staff did a guard of honour. This is so fitting and shows what love is given to your residents.
If you are reading this to decide if a loved one should go to Hillcrest then I can’t recommend it highly enough. Fabulous place, congratulations to the manager for running such a caring and loving home.

the care home manager and her team, what can I say they made my decision easy and I felt comfortable letting them take care of my dad in their wonderful home.
They are not only are the best care home in the whole of the UK but in the whole world. I write this review in tears I can never thank them all enough for how they have helped my dad, the manager and her team.
My dad is very well looked after I can see it as soon as I see him they are all so loving and professional. The care home is so clean tidy and presentable 5-star service, 10 stars in my eyes.
Covid rules are at 100%.
I just see the manager and her team all as my family now!
Thank you again.

for mum to understand. Now we are allowed to visit indoors the team have gone out of their way to facilitate this, they have made it a very smooth, stress-free process and spending time with mum in her room has really boosted me and mum too, thank you so much!

comfortable.