Hillcrest Care Home

106 Thorpe Road, Thorpe, Norwich NR1 1RT
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8.8 21 Reviews
  • Hillcrest Care Home, Norwich
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Hillcrest Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Deana Burton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Hillcrest Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved dedicated team members always available to greet them with a warm welcome.

Parking

  • Hillcrest Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

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Hillcrest Care Home Reviews (21)

8.8

Hillcrest Care Home has a Review Score of 8.8 (8.840) out of 10, based on 8 reviews in the last 2 years.
Over all time Hillcrest Care Home has 21 reviews.

Overall Experience
  • 16
  • 4
  • 0
  • 1
  • 0
Date Published
  • 21
  • 1
  • 3
  • 8
  • 13
Reviewer Connection to Hillcrest Care Home
  • 15
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Sarah N (Daughter of Resident) published on 13 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Hillcrest for 3 years and during that time we have been able to make mums room lovely and cosy, repainting in the colours that she chose, getting her a lovely comfy bed and armchair, bringing lots of things from her home so that her surroundings are familiar to her, so important
to a person with Dementia. Her room is like a little bedsit with her own fridge and kettle so that she can still 'entertain' guests. Mum had always had dogs and cats and felt very sad and lonely when she arrived, the Registered Manager recognised this and knew of an elderly cat who needed a home so she arranged for the cat to come to Hillcrest and asked mum to 'look after' her; she now lives with mum in her room. The manager knows all her residents and genuinely enjoys spending time with them and her staff have worked really hard to ensure that the home has a lovely atmosphere. Relatives are free to come and go at any time, share meals with their loved ones and be part of their lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.840)

Overview of Review Score

The Review Score of 8.8 (8.840) out of 10 for Hillcrest Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.467 for Hillcrest Care Home is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 92 Ratings = 4.467
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.373 Points relating to the number of positive Reviews for Hillcrest Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 7 Positive Reviews ÷ 10.4 = 0.673
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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