Care Home Owned by Your Care Provider Ltd in Nottinghamshire

the staff are friendly and helpful. The food is of an excellent standard, and when dad first moved in he particularly enjoyed that, and looked better for it. He has had health problems at times and the staff always access the GP quickly and keep me informed if there are any issues. The garden is beautiful and we often sit out there when I visit. The activities coordinator organises daily activities and also holds events to which families are invited, eg the summer fair, the Christmas party. I would recommend Queenswood to anyone looking for a caring, residential home.

with the staff calm, respectful and efficiently caring.
I have nothing but praise for the professional and thorough attitudes of the staff who clearly feel valued in their work and perform their duties with diligence, cooperating together as part of a well-organised team.
There is no sense that things are done for appearance, everything that goes on at Queenswood is a purposeful part of the work of the home, be it meal provision, domestic services, administration or simply the dedicated routines of personal care.
All my relatives and friends of mine who have lived at Queenswood have been very happy and safe there and supported to live the final phase of their lives as fully as possible.

care personal to her. Staff offer her the choice to involve herself in a wide range of activities, which are delivered twice daily with a smile. She has the freedom to choose to join in or have quiet time in her room or communal lounge. She enjoys her meals.

The rooms are pleasant and the facilities for residents are excellent. The gardens are extensive and well-kept. The food is good and most of all the staff are wonderful and have taken a huge weight off my shoulders. Always good communications from management and front-line staff.

reason, but this has not been the case at all and most of the faces I saw on day 1 are still around. I can't praise the staff enough. They are all friendly, hard-working, kind and attentive. Mum is very happy in her surroundings and enjoys the food and the twice-daily activities. A bonus for her is the regular visits from a local chaplain. Various events are arranged throughout the year to keep the residents engaged. On the occasions where she has had age-related illnesses, she has been well cared for and I have total confidence that she is in good hands. I am so pleased that I found Queenswood and highly recommend the care home to anyone who is looking for respite or permanent care.

stimulated. The home has recently changed care provider, and this has been handled efficiently but the home manager and administrator - and the ethos maintained.

regular visits from the Chaplain and occasional entertainments. At times, when Mum has had medical problems, the staff have been quick to access appropriate help for her. Their concern for her safety and well-being has been evident. We feel confident in the provision of the care home and Mum is settled and happy there.

done for years. He loved all the activities – including new experiences like meeting the alpacas and stroking a snake - enjoyed making new friends among the residents and the staff, and found the beautiful garden a wonderful place for reflection and exercise. As his health deteriorated and he became frustrated about what his body couldn’t do any more, he felt safe in the care and support of the team - the kitchen staff, the day and night team of carers, the cleaners – who ‘normalised’ this difficult situation and continued to see him as a valued and capable person. In the last week of Dad's life, the team’s support was truly exceptional.

delicious refreshments provided and served beautifully! The home arranged for the mayor to visit her and photos were taken. A card from the queen was subsequently placed in a frame and hung on the wall of our friend's room by the caretaker so that she would see it every day. What a caring place!

me each morning. I shall miss them all when I go home!

I could have a break.

share ideas for an even better experience for our loved ones and the staff readily look into the possibilities. This past year we feel that the staff have done a good job of preventing the spread of The Virus into the home and still made sure there are activities ("very important"!) and a relaxed atmosphere. Well done and thank you!

to go into Queenswood and I'm grateful to the staff and residents who have made her feel welcome.

extremely helpful and understanding. They encourage Mum to join in with the activities and this is something we feel is extremely beneficial to her. Thank you.