Care Homes Owned by The Fisher Partnership in North Yorkshire

in a wonderful spot outside Whitby, and I really enjoyed (when visiting mum) the setting and views out of the conservatory.

what was happening and he was always comfortable and well looked after when we visited him.
During his final days, all the care and nursing staff went above and beyond to care for my Dad. He was kept comfortable and we felt supported. The nurses explained what would happen over the last hours and they spent time to chat and offer a shoulder to cry on.
The care home staff work so hard and my only negative feedback is that I find it sad that on a night, the home is staffed by only one nurse and minimal care staff. It would be lovely to see TFP go above the lowest legal staff limits. I saw how hard those staff worked throughout the 8pm-8am shift.

If I ring up about anything the staff answer my questions or concerns promptly and professionally. Always a cheerfulness about the residence.

residents.

with when I visit. The building is not purpose built so there are some issues with facilities (showering) and some rooms are quirky because of the layout of the building but residents are free to personalise them.
He came for a weeks respite and stayed. That tells you a lot about how safe and well cared for he feels

has a smile on their face. They have found room for a few of our cousin's personal possessions such as pictures etc and this has helped to make her feel the space is more her own. Her room is always immaculate and clean. It is an older building, but my own mother stayed in a much more up to date care home where the surroundings were wonderful, but the dedication, care and kindness were missing. Kindness, care and friendliness are always the most important thing in any care home.

mile to bring a smile to her face or entertain her. She has a lovely room overlooking the countryside and whilst I know she would really like to go home, I also know she is very well looked after. Oaktree's make an effort to engage with the residents, by not only having a dedicated "Entertainments" Office, they also lay on musical and other events to stimulate and entertain. They are also visited by a hairdresser and chiropodist as well. I have no worries about my Mum's care and safety and cannot believe how lucky she is to be in such a caring environment.

visits from choirs and some animals and birds. One day residents and families had a fish and chip lunch outdoors. The care my mother received was very good.

the necessary human touch". We were lucky that Mam was able to spent her final two months contented and safe in the exceptional environment. I would not have chosen anywhere else.

weeks of his life with the wonderful team there. From the very start, the staff could not have been more supportive of both him, but also myself and the rest of our family. From taking the time to show us around and allowing us to choose which room he had, to the warm welcome he received on the day of his arrival. The nurses, carers, cooks and laundry assistants, the management team and activities coordinator; each member of staff took the time to get to know him and make sure that he felt settled and cared for. Visitors were always welcome, we popped in every day, witnessing on a daily basis the fantastic and dignified care he received. I absolutely cannot recommend Oak Trees highly enough.

home for their loved ones.

and adjust his care depending on his needs at that time. I'm always made to feel very welcome and it's starting to feel like we are part of a family there.

can only visit once each month. Every time we call (on spec) he looks well cared for, the whole building is clean and pleasant smelling and we are welcomed.
I once asked a friend, who visited many homes in relation to her job, how she would choose a good one. She replied that I should look at the faces of residents when approached by staff. I have seen nothing but pleasure on those faces in Oak Trees.
I would highly recommend it.

to ask how they do it!)
We knew he was in the home for end-of-life care, and the staff were so incredibly kind both with ourselves and also, most importantly, in treating him with respect and dignity and always acting and thinking in a way which seemed very 'patient-centred'. They were also supportive and honest with us - both manager and one member of staff, in particular, for taking time to talk to us and make sure we were fully informed about his situation. This is well above what we had experienced elsewhere and was hugely appreciated and helped us adjust to his situation. I wouldn't hesitate to recommend Greenwell - a great combination of experience, professionalism, warmth and smiley staff.

during her stay. The staff were very sympathetic and kept us informed.

nursing staff are excellent, and the NCAs are always there to help. All the staff have wonderful empathy. We were very lucky to have Oak Trees recommended to us.