Willinbrook in West Midlands | 3 Care Homes

Review of
Willowbrook Care Home
from Y C (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

It took us a little while as a family to settle into Willowbrooke, but that was more about coming to terms with Dad's illness than anything else. The staff have been absolutely amazing from the start - always so supportive, positive, and caring. They really do work hard to make Dad as comfortable as

possible, and nothing is ever too much trouble.
I also love that we can visit at any time of the day, it makes such a difference to us and to Dad. The food is always good with plenty of choice and variety, which he enjoys. We're so grateful for the kindness and effort from everyone at Willowbrooke - it's made a tough situation much easier for us all.

Reply from Aaron Rendell, Regional Director at Willowbrook Care Home

Thank you so much for your lovely words. We're truly touched to hear that you and your family feel supported and cared for at Willowbrook. It means a great deal to our team to know their efforts are…read more

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Review of
Maplebrook Care Home
from Malcolm L (Father of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Since Carl has been at Maplebrook myself and wife have felt a lot more at ease knowing that Carl is receiving the best care he can. We are kept up to date and more than pleased the way staff deal with my son knowing he can be a handful due to his condition.

Reply from Kate Ingram, Home Manager at Maplebrook Care Home

Thank you so much for your lovely review, it means such a lot to us all here, I'm so pleased that you are happy with his care, we will continue to do our very best for him.

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Review of
Maplebrook Care Home
from Susan L (Mother of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My son has only been here a month but the overall experience up to yet has been exceptional good, the staff are so caring and understanding and when I'm not visiting my son they will keep me update if anything occurs. For the first time in the last 2 years I know my son is safe.

Reply from Amanda Rowley, Home Manager at Maplebrook Care Home

Thank you so much for your lovely review, I'm so pleased that you are happy with the care that is being provided to your son that is really important to us all, we will continue to do our best in…read more

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Review of
Maplebrook Care Home
from Jane D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Since our mother arrived at Maplebrook in May this year, we have noticed a massive improvement in her overall well being. She always appears well groomed and with clean clothes. She adores the staff who are kind and attentive, and always have time to chat with her. It is obvious that the staff know

the residents well and what their needs are. She always looks forward to the meals which look freshly prepared and appetising. The management ar always available and have their eye on the ball. Last but not least, Mom is relaxed and happy. Thank you to all concerned.

Reply from Amanda Rowley, Home Manager at Maplebrook Care Home

Thank you so much for your very kind words, it is much appreciated, I'm so pleased that you are happy with the care here, We will continue to do our very best for your mother.

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Review of
Maplebrook Care Home
from Zoe R (Sister of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my brother has become a resident here the staff have gone above and beyond to make him comfortable and help him settle.

Reply from Amanda Rowley, Home Manager at Maplebrook Care Home

Thank you for your lovely review, I'm so glad you are pleased with the care that is being provided to your brother, we care very much about him here and will continue to provide the care and support…read more

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Review of
Willowbrook Care Home
from M W (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

We couldn't wish for a better home with the most amazing carers. You can see they all love our dad. We just turn up with no appointment, and dad is always spotless and well looked after. Entertainment in the home is so great as well

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review. We are so pleased to read such complimentary feedback and couldn't be happier at your sentiments. Thank you for rating Willowbrook 5* in all areas.

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Review of
Maplebrook Care Home
from Rachel F (Sister of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

I am extremely grateful to all the staff at Maplebrook for their patience and kindness caring for my sister. Suffering from mental health issues and after a prolonged stay in hospital, Maplebrook was the only care home willing to accept my sisters challenging behaviour (several others suggested by the

hospital discharge team rejected her after assessment).
Living abroad, I very much appreciated the easy communication with staff, always taking the time to talk or send messages.
My sister also reported to me that many of the staff members went out of their way to help and rassure her with kindness and patience.

Reply from Sonia Tenniswood, Manager at Maplebrook Care Home

Thank you for your kind and thoughtful review. We are grateful that you took the time to share your experience with Maplebrook. It means a great deal to the whole team to know that our care and…read more

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Review of
Rowanbrook Care Home
from S W (Wife of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

My husband went into Rowanbrook care home in February. The staff have all been amazing with him. I've found that all who I've been in contact with to be friendly, approachable and have the time of day for you. Their delivery of care is to a high standard.
Since becoming a resident there, my husband

has become a different person, he is happy, he has a smile on his face, he engages in conversation, he laughs and he even says that he likes it there and he is happy. He has been engaging in activities also. Such a remarkable transformation thanks to the carers and other staff members.
Everything is nice about the home from the bedrooms with en-suite and Tv to the lounge and dining room.
Something I've noticed, is that there are always carers sitting with residents wherever they are whether in the lounge or the dining room.
I would definitely recommend this care home for your LO.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave such a wonderful 5* review and recommendation. We are so happy to read the improvement in your husband and how happy and settled he is at Rowanbrook care home.…read more

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Review of
Rowanbrook Care Home
from E T (Sister of Resident) published on 12 February 2025 Submitted via Website • Report

Overall Experience

My sister went into Rowanbrook Care Home in November. She has settled in really well and really loves it there. All the staff at Rowanbrook are friendly and very helpful, they keep our family updated with any concerns or changes that they might have. The lounge area is just the perfect size very homely

and not too overwhelming perfect for sitting in small private groups. I would recommend this care home to anyone who is looking for residency as you will be looked after with high standards.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you very much for your review of Rowanbrook Care Home, we are so pleased that your sister has found the perfect home. The environment that we created is thoroughly thought of, in consideration…read more

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Review of
Rowanbrook Care Home
from Joy C (Sister of Resident) published on 3 February 2025 Submitted via Website • Report

Overall Experience

Reception Staff are always polite and professional. Management are proactive and efficient. I can tell that they maintain and expect the highest standards. This is reflected in staff attitude, delivery of care and the support given. Nurses are professional, knowledgeable, caring and are consistent in

providing holistic person centred care. This is really important therefore I am reassured. Carers are compassionate and skillful. I can see that they are confident. I therefore commend you on the high standard of training and support they are exposed to.

The caterers provide the specialist diet and excellent meals that my sister needs which is excellent. The play coordinator has ensured my sister has stimulating and varied activities daily which she enjoys. The cleaning staff are dedicated and help to provide a pleasant, warm home which we appreciate. Thank you all for taking such good care of our sister.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for such a detailed and lovely review! We are so pleased to be part of your sister's life and this is what our purpose is: to deliver the highest quality of care to everyone that joins the…read more

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Review of
Rowanbrook Care Home
from Alice S (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

The nurses were amazing with my grandad. They were very gentle, caring towards his care. I also found that the kitchen staff were extremely polite and had good manners. I would recommend this home to others because their efforts were outstanding.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for the lovely review, Alice! We appreciate your kind words and we are honoured to have been a part of your grandad's life journey. He will be forever remembered at Rowanbrook Care Home.

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Review of
Willowbrook Care Home
from S L (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes

only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to…read more

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Review of
Rowanbrook Care Home
from Philip D (Father of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

We moved our son into Rowanbrook Care home 4 months ago. I have purposely waited before submitting a review with our son's move from a previous care home into Rowanbrook. Since the move, I can honestly say that there has been a significant improvement in the appearance and mental well-being of our son.

All the staff irrespective of their role or function put the residents first and foremost, with the standard of care and compassion being exemplary.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for your kind words and feedback! This is a credit to the dedication, compassion, and hard work of everyone here at Rowanbrook. We are privileged to be part of the life journey and to be an…read more

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Review of
Maplebrook Care Home
from Stephen K (Son of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

Mom has been in Maplebrook Care Home since November and has received great care and support by the staff. Staff are very responsive and caring and I've been hugely comforted by the knowledge that Mom is receiving the best care available during what has been a challenging time. This is especially the

case as I live in Yorkshire and have not been able to just "pop in" during the week.
Maplebrook is very clean, comfortable and well equipped and the staff are very proactive with residents, making every effort to keep people engaged and stimulated and Mom has settled very quickly.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for taking the time to leave a review. Feedback is very important to us at Maplebrook and we are delighted to receive such positive praise for the care your mom is receiving. We are pleased…read more

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Review of
Willowbrook Care Home
from C G (Wife of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.

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Review of
Rowanbrook Care Home
from J B (Husband of Resident) published on 8 November 2024 Submitted via Postal Card • Report

Overall Experience

My daughters and I found ourselves in the very emotional position of having to find a forever home for my wife and my daughter's Mother. At the end of a very long day of visiting a number of care homes, we arrived at RowanBrook. We were met with a very warm welcome, friendly faces but most of all a

peaceful homely feeling. Sometimes you don't need words you just feel it. I am sure everyone who has had to face this dilemma with a loved one goes through the full range of emotions and doubt. Again the staff at Rowanbrook were there to help and support. Thank you,

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for such a heartfelt review. We are delighted that the team at Rowanbrook was able to play such an important part in what we appreciate is an emotional and difficult decision for families.…read more

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Review of
Maplebrook Care Home
from Kevin W (Husband of Resident) published on 8 November 2024 Submitted via Website • Report

Overall Experience

My wife has been here for 18 months and the care and support for her needs have been excellent. The staff have been very active with communicating with me to keep me up to date with her condition and needs and the building is always clean and tidy. There are plenty of activities and events that everyone

feels welcome to attend and the staff are very friendly and professional.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for your 5* review. We are so happy you describe the care and support received at Maplebrook as excellent. The care team strive to deliver the best standard of care for all those who call…read more

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Review of
Maplebrook Care Home
from Muriel N (Wife of Resident) published on 5 November 2024 Submitted via Website • Report

Overall Experience

Following a difficult 4 week stay in hospital, my husband was assessed as needing a care home environment for his safety and wellbeing. On admission to Maplebrook he showed immediate calm and contentment with his surroundings which was such a relief to me to see him relax into his new surroundings.

Maplebrook is clean, comfortable, well-presented and maintained with lovely rooms, ensuite bathroom, good parking and central location in Wolverhampton. At the outset the staff displayed skills, experience, and dedication to provide an individual-focused care provision for my husband based on his own unique needs. He settled in easily and immediately into the Maplebrook community. The staff continually assessed my husband's needs, were adaptable to what made life comfortable for him. For me, I found all the staff approachable, would listen to any of my concerns and were responsive to my questions. Overall, I found Maplebrook provided a safe, effective, and caring environment for my husband.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for taking the time to leave Maplebrook a review. We are so pleased your husband has settled so well in his new home and that you have the confidence and peace of mind his needs are being…read more

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Review of
Rowanbrook Care Home
from Paul J (Son of Resident) published on 1 October 2024 Submitted via Website • Report

Overall Experience

Since my mom has moved into Rowanbrook Care Home the change in my mom's mood and appearance has changed significantly she seems much calmer and communicates with staff/clients around her. We can't thank you all for the love and compassion you have shown my mom in the last two weeks.
So thank you all.
Love

from me and all the family.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave a review. We are delighted to receive such positive feedback and 5* ratings across the board. We look forward to seeing Mom thrive and live well at Rowanbrook…read more

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Review of
Rowanbrook Care Home
from Susan D (Mother of Resident) published on 1 October 2024 Submitted via Website • Report

Overall Experience

I moved my son who has frontal temporal dementia to Rowanbrook Care Home 3 weeks ago from a Care Home that wasn't meeting my son's needs. Since the move, his care and general well-being have improved significantly. All the staff go above and beyond to ensure that all of his needs are met. I feel so

much better knowing he's getting the best care he can get and in a surrounding that's pleasing as they treat the clients with dignity and respect. The carers, cooks cleaners, and management put the clients first and foremost.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave a review. Receiving such a positive (and 5*) rating is so rewarding and the team at Rowanbrook will be extremely pleased. We are delighted that your son's move…read more

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Care Homes Owned by Willinbrook in West Midlands

Willinbrook Locations in West Midlands (3)

Willinbrook Reviews in West Midlands (26)

Willowbrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Willowbrook Care Home

Maplebrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

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