Willinbrook in West Midlands | 3 Care Homes

Review of
Rowanbrook Care Home
from S D (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

I have no problem with the care. Really happy mum is happy. Mum has been in 2 different care homes and this is by far the best one.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you very much for your review! We appreciate it as it reflects the level of care and professionalism that we are aiming for, on a daily basis. We are glad that your loved one has settled in at our home.

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Review of
Rowanbrook Care Home
from W T (Mother of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

This care home is excellent from the manager who is always friendly and always welcoming to family members. The care staff are very enthusiastic and supportive I would definitely recommend this home has five star and thank them all for the care my mom receives

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for your kind words! I will share your lovely comments with the team. We are happy and proud that we made a difference in your mother's life and we will continue to do so.

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Review of
Rowanbrook Care Home
from Mandy S (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My dad hasn't been at the carehome very long but since he has been there he is a lot better
He is well looked after the carers are very pleasant and caring they have time for the residents it is clean and nothing is too much trouble for them
Well pleased with this home

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for the lovely feedback! We are pleased that we have already made a difference in your dad's life. We will continue to only offer and deliver the highest standards of care, filled with compassion and empathy.

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Review of
Rowanbrook Care Home
from Paul J (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Rowanbrook for the past 12 months, and I can confidently say that the experience has been overwhelmingly positive. From the very beginning, the staff have shown exceptional kindness, professionalism, and genuine care for her wellbeing.
The team are always on hand to

ensure that residents feel safe, comfortable, and valued. My mother now has trouble reflecting her true feelings and i feel the staff know exactly what she needs and when she needs it.
The facilities are always clean, well-maintained, and thoughtfully arranged to support both independence and safety. The meals are nutritious and tailored to individual dietary needs, and the variety of activities offered keeps residents engaged and socially active.
Communication with family members is excellent-we're always kept informed and involved. I'm deeply grateful for the care and support my mother has received.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for the detailed review and your kind words are very much appreciated by the team. We strive to achieve the best outcomes for our residents and wish for all family members to rest assured that we are the best at what we do. Thank you for choosing us and being a part of the Rowanbrook family.

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Review of
Rowanbrook Care Home
from John B (Husband of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

The overall care is excellent, the attention to detail by individual members of staff is outstanding. The care and empathy from the staff is also extended to the loved ones family.When you have to make the decision to put a loved one into care it's has too be one of the most difficult decision you will

have to make therefore it's very important to feel confident that you have made the correct decision, I believe I have.

Reply from Bo Micu, Manager at Rowanbrook Care HomeHello, John! Thank you ever so much for your feedback! It will be shared with the team. Thank you for entrusting us with the care of your loved one and thank your for being part of the Rowanbrook family! We are forever committed to deliver the highest standard of care and compassion for our residents.

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Review of
Willowbrook Care Home
from Y C (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

It took us a little while as a family to settle into Willowbrooke, but that was more about coming to terms with Dad's illness than anything else. The staff have been absolutely amazing from the start - always so supportive, positive, and caring. They really do work hard to make Dad as comfortable as

possible, and nothing is ever too much trouble.
I also love that we can visit at any time of the day, it makes such a difference to us and to Dad. The food is always good with plenty of choice and variety, which he enjoys. We're so grateful for the kindness and effort from everyone at Willowbrooke - it's made a tough situation much easier for us all.

Reply from Aaron Rendell, Regional Director at Willowbrook Care HomeThank you so much for your lovely words. We're truly touched to hear that you and your family feel supported and cared for at Willowbrook. It means a great deal to our team to know their efforts are making a positive difference for your dad and your family. We're grateful for your trust and kind feedback.

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Review of
Maplebrook Care Home
from Malcolm L (Father of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Since Carl has been at Maplebrook myself and wife have felt a lot more at ease knowing that Carl is receiving the best care he can. We are kept up to date and more than pleased the way staff deal with my son knowing he can be a handful due to his condition.

Reply from Kate Ingram, Home Manager at Maplebrook Care HomeThank you so much for your lovely review, it means such a lot to us all here, I'm so pleased that you are happy with his care, we will continue to do our very best for him.

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Review of
Maplebrook Care Home
from Susan L (Mother of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My son has only been here a month but the overall experience up to yet has been exceptional good, the staff are so caring and understanding and when I'm not visiting my son they will keep me update if anything occurs. For the first time in the last 2 years I know my son is safe.

Reply from Amanda Rowley, Home Manager at Maplebrook Care HomeThank you so much for your lovely review, I'm so pleased that you are happy with the care that is being provided to your son that is really important to us all, we will continue to do our best in every way possible.

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Review of
Maplebrook Care Home
from Jane D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Since our mother arrived at Maplebrook in May this year, we have noticed a massive improvement in her overall well being. She always appears well groomed and with clean clothes. She adores the staff who are kind and attentive, and always have time to chat with her. It is obvious that the staff know

the residents well and what their needs are. She always looks forward to the meals which look freshly prepared and appetising. The management ar always available and have their eye on the ball. Last but not least, Mom is relaxed and happy. Thank you to all concerned.

Reply from Amanda Rowley, Home Manager at Maplebrook Care HomeThank you so much for your very kind words, it is much appreciated, I'm so pleased that you are happy with the care here, We will continue to do our very best for your mother.

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Review of
Maplebrook Care Home
from Zoe R (Sister of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my brother has become a resident here the staff have gone above and beyond to make him comfortable and help him settle.

Reply from Amanda Rowley, Home Manager at Maplebrook Care HomeThank you for your lovely review, I'm so glad you are pleased with the care that is being provided to your brother, we care very much about him here and will continue to provide the care and support that he needs.

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Review of
Willowbrook Care Home
from M W (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

We couldn't wish for a better home with the most amazing carers. You can see they all love our dad. We just turn up with no appointment, and dad is always spotless and well looked after. Entertainment in the home is so great as well

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care HomeThank you for taking the time to leave a review. We are so pleased to read such complimentary feedback and couldn't be happier at your sentiments. Thank you for rating Willowbrook 5* in all areas.

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Review of
Maplebrook Care Home
from Rachel F (Sister of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

I am extremely grateful to all the staff at Maplebrook for their patience and kindness caring for my sister. Suffering from mental health issues and after a prolonged stay in hospital, Maplebrook was the only care home willing to accept my sisters challenging behaviour (several others suggested by the

hospital discharge team rejected her after assessment).
Living abroad, I very much appreciated the easy communication with staff, always taking the time to talk or send messages.
My sister also reported to me that many of the staff members went out of their way to help and rassure her with kindness and patience.

Reply from Sonia Tenniswood, Manager at Maplebrook Care HomeThank you for your kind and thoughtful review. We are grateful that you took the time to share your experience with Maplebrook. It means a great deal to the whole team to know that our care and communication made a positive difference for both you and your sister during such a challenging time.Supporting residents with complex needs is at the heart of what we do, and we are proud to have been able to offer your sister a place where she could feel safe, supported, and respected. Your feedback about the patience and kindness of our staff is appreciated and will be shared with the whole team.

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Review of
Rowanbrook Care Home
from S W (Wife of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

My husband went into Rowanbrook care home in February. The staff have all been amazing with him. I've found that all who I've been in contact with to be friendly, approachable and have the time of day for you. Their delivery of care is to a high standard.
Since becoming a resident there, my husband

has become a different person, he is happy, he has a smile on his face, he engages in conversation, he laughs and he even says that he likes it there and he is happy. He has been engaging in activities also. Such a remarkable transformation thanks to the carers and other staff members.
Everything is nice about the home from the bedrooms with en-suite and Tv to the lounge and dining room.
Something I've noticed, is that there are always carers sitting with residents wherever they are whether in the lounge or the dining room.
I would definitely recommend this care home for your LO.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care HomeThank you for taking the time to leave such a wonderful 5* review and recommendation. We are so happy to read the improvement in your husband and how happy and settled he is at Rowanbrook care home. thanks to the care and support of our dedicated team.

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Review of
Rowanbrook Care Home
from E T (Sister of Resident) published on 12 February 2025 Submitted via Website • Report

Overall Experience

My sister went into Rowanbrook Care Home in November. She has settled in really well and really loves it there. All the staff at Rowanbrook are friendly and very helpful, they keep our family updated with any concerns or changes that they might have. The lounge area is just the perfect size very homely

and not too overwhelming perfect for sitting in small private groups. I would recommend this care home to anyone who is looking for residency as you will be looked after with high standards.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you very much for your review of Rowanbrook Care Home, we are so pleased that your sister has found the perfect home. The environment that we created is thoroughly thought of, in consideration for our residents to offer a homely feel and the privacy needed to enrich their lives. All of this is complemented by the knowledge and skills of our team. We appreciate you recommending us.

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Review of
Rowanbrook Care Home
from Joy C (Sister of Resident) published on 3 February 2025 Submitted via Website • Report

Overall Experience

Reception Staff are always polite and professional. Management are proactive and efficient. I can tell that they maintain and expect the highest standards. This is reflected in staff attitude, delivery of care and the support given. Nurses are professional, knowledgeable, caring and are consistent in

providing holistic person centred care. This is really important therefore I am reassured. Carers are compassionate and skillful. I can see that they are confident. I therefore commend you on the high standard of training and support they are exposed to.

The caterers provide the specialist diet and excellent meals that my sister needs which is excellent. The play coordinator has ensured my sister has stimulating and varied activities daily which she enjoys. The cleaning staff are dedicated and help to provide a pleasant, warm home which we appreciate. Thank you all for taking such good care of our sister.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for such a detailed and lovely review! We are so pleased to be part of your sister's life and this is what our purpose is: to deliver the highest quality of care to everyone that joins the Rowanbrook Family. We are honoured that your sister and the rest of the family have chosen us.

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Review of
Rowanbrook Care Home
from Alice S (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

The nurses were amazing with my grandad. They were very gentle, caring towards his care. I also found that the kitchen staff were extremely polite and had good manners. I would recommend this home to others because their efforts were outstanding.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for the lovely review, Alice! We appreciate your kind words and we are honoured to have been a part of your grandad's life journey. He will be forever remembered at Rowanbrook Care Home.

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Review of
Willowbrook Care Home
from S L (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes

only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care HomeThank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to read you view Willowbrook as a second home.

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Review of
Rowanbrook Care Home
from Philip D (Father of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

We moved our son into Rowanbrook Care home 4 months ago. I have purposely waited before submitting a review with our son's move from a previous care home into Rowanbrook. Since the move, I can honestly say that there has been a significant improvement in the appearance and mental well-being of our son.

All the staff irrespective of their role or function put the residents first and foremost, with the standard of care and compassion being exemplary.

Reply from Bo Micu, Manager at Rowanbrook Care HomeThank you for your kind words and feedback! This is a credit to the dedication, compassion, and hard work of everyone here at Rowanbrook. We are privileged to be part of the life journey and to be an extension of the family for yourselves and your loved one.

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Review of
Maplebrook Care Home
from Stephen K (Son of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

Mom has been in Maplebrook Care Home since November and has received great care and support by the staff. Staff are very responsive and caring and I've been hugely comforted by the knowledge that Mom is receiving the best care available during what has been a challenging time. This is especially the

case as I live in Yorkshire and have not been able to just "pop in" during the week.
Maplebrook is very clean, comfortable and well equipped and the staff are very proactive with residents, making every effort to keep people engaged and stimulated and Mom has settled very quickly.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care HomeThank you for taking the time to leave a review. Feedback is very important to us at Maplebrook and we are delighted to receive such positive praise for the care your mom is receiving. We are pleased this has offered you peace of mind when you live so far away and to hear that Mom has settled so quickly into her new environment.

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Review of
Willowbrook Care Home
from C G (Wife of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care HomeThank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.

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Care Homes Owned by Willinbrook in West Midlands

Willinbrook Locations in West Midlands (3)

Willinbrook Reviews in West Midlands (28)

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Willowbrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Willowbrook Care Home

Maplebrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Willowbrook Care Home

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