Willinbrook in Staffordshire | 4 Care Homes

Review of
Needwood House
from C P (Niece of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

When my uncle arrived at Needwood House at the beginning of the year, he was a shell of himself. Months later, it's truly remarkable to see the transformation he has undergone. Working closely with the dedicated team at Needwood, we have watched him grow from strength to strength-something we once feared

might never be possible.
Due to the significant neglect he experienced in the past at the hands of other services, rebuilding trust was a challenge for all of us. However, the manager, his colleagues, and the wider staff at Needwood House approached this with unwavering transparency, integrity, respect, and honesty. Their consistent and compassionate care has not only brought peace and stability to his life, but has also made a world of difference to our family as a whole.
We are incredibly grateful for everything the team has done-and continues to do-to ensure he is safe, respected, and thriving.

Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to write this review. We are pleased to hear that you are happy with the care being provided to your uncle at Needwood House and that you feel he has improved since being here. I will be sure to pass your kind words onto the team.

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Review of
Needwood House
from Pauline S (Wife of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident at this wonderful care home for 15 months. After a terrible previous experience with a care home we were very dubious but we couldn't highly recommend Needwood care home more. The care they give my husband is beyond amazing. Every visit he is always in clean clothes, hair

cut, nails trimmed, the list is endless on how well he is looked after.All the staff are fantastic and go above and beyond even on his bad days! They have thrown him a 90th birthday party for family and we have celebrated our 70th wedding anniversary too, nothing is ever too much trouble.Thank you for all you do for myself, my husband and the family.

Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write this review, we really appreciate it. I will pass your kind words onto the team. I am pleased to hear you are happy with the care your husband is receiving and also with the support you receive yourself from our staff. We are happy to hear that you enjoyed the celebration parties too!

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Review of
Needwood House
from Tracey C (Daughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My father has been a resident here for over 3 years and he couldn't receive better care anywhere else. The entire team at Needwood clearly genuinely make every effort to ensure his needs are met. He's always well turned out and beautifully dressed. Detailed thought goes into his care to ensure he's

comfortable, well looked after and happy. As a relative I'm always made to feel welcome and very much part of the team. Thank you everyone at Needwood for everything you do and all the extra miles you go for your residents.

Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write such a lovely review. We are pleased to hear that you are happy with the care your Father is receiving. We appreciate your kind words and I will be sure to pass this onto the team.

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Review of
Needwood House
from A H (Husband of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

All the staff are very attentive and caring. Their connection with my wife is as my wife is a relative, very close and caring. The home itself communicates regarding any movement in my wife's condition and or medication. I am very relaxed that my wife is receiving the care she deserves.

Reply from Rachel Ball, Manager at Needwood House

We appreciate you taking the time to complete a review for us. the staff will be very happy to know that you feel relaxed and are happy with the care that your wife receives at Needwood.I will pass this onto the staff.

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Review of
Needwood House
from Dawn P (Daughter-in-law of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My father in law was admitted into Needwood last year. He went into restpite and it came apparent, they could not cope with his challenging behavious. He was moved to Needwood, where straight away we could see a difference. His behaviours stayed challenging but they got to know him and us as a family.

We visit regularly and speak regularly with the home. They keep us upto date with everything that is going on. We also recently had to go through a challengin process to secure my father in laws funding and they were very supportive and helpful. They explained processes to us etc which was helpful as it was a very stressful process. My father in law is very settled here and as a family we would not wnat him anywhere else. The support and 121 care he gets is excellent and lovely to see how friendly the team are with him and he smiles with them and seems happy. this gives us some peace of mind. We are extremely grateful to the team.

Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to write this very positive review, we are glad that you all as a family are happy with your dads care and support, and that you have peace of mind, I will pass this on to the whole team.

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Review of
Needwood House
from Jane G (Daughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

My Dad was admitted to Needwood House when it became clear that his previous home could not manage his challenging behaviour. Right from the start we as a family felt reassured that he was cared for as an individual and that he was safe. He's been completely reassessed and is much more engaged and involved

in day to day life. The carers are fantastic and we feel that they're genuinely interested in Dad's life and really want to know how to make him happy. His care is tailored to him, he just looks more like my Dad than he has done for ages, I can't thank everyone enough for what they're doing. It means so much, particularly when I live so far away. I feel that this is the high level of care and kindness that everyone deserves. This is not an easy job for anyone to do, and I'm very grateful that you all turn up with humour, kindness and respect. Thank you also for the lovely photos of Dad's trips to the park and activities, it's wonderful to know that he's enjoying these

Reply from Rachel Ball, Manager at Needwood House

Thank you so much for taking the time to share such a lovely review, we really appreciate this. I am pleased to hear the positive impact the care provided has had for your father and that his quality of life has improved. I will be sure to share your feedback with the team.

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Review of
Manor House Nursing Home
from Robert A (Son of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very happy with the place, the care and the way she has been treated. If in need for future care she would come back.

Reply from Simon Dixey, Home Manager at Manor House Nursing Home

Thank you so much for your kind words and for taking the time to leave a 5 star review. We're delighted to hear that your mum was happy and felt well treated by our team. It truly means a lot to us to know that she felt safe and supported. Should she ever need care again in the future, we would be honoured to welcome her back.

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Review of
Manor House Nursing Home
from D H (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

After a failed hospital discharge and horrendous experience of care at home, we placed Dad at Manor for a 2 week respite period to focus on him getting better and to recover from the traumatic experience. They kept their promise and delivered a faultless care plan. They advised, organized and supported

us all through the whole process and showed Dad love, care and dignity in his recovery The staff are all so friendly, kind and compassionate and you really feel part of the family.
Thank you for everything you family did for Dad and the whole your kindness will always be remembered.

Reply from Simon Dixey, Home Manager at Manor House Nursing Home

Thank you so much for taking the time to share your lovely feedback. It means the world to us that we could be of help to your Dad and family during such a tough time.We're absolutely honoured that you put your trust in us to care for him after such a difficult experience. It warms our hearts to hear that our team went above and beyond to provide compassionate, dignified, and kind care. Your words reflect the dedication of every single one of our team. It was a privilege to care for your Dad and support your family. Please do stay in touch, and know that our door is always open.

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Review of
Limewood
from Hazel M (Wife of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

My husband has only moved in & I am delighted with this home, it's full of light, peaceful, and the care is excellent, lots of events & food good.
Thank you.

Reply from Claire Wilson, Manager at Limewood

Thank you for taking the time to leave such a wonderful 5* review. We are so pleased to read how positive your experience has been, to date, with Limewood. We always strive to be the best that we can and it is really lovely that you have taken the time to review our service.

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Review of
Limewood
from B M (Wife of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Limewood for a year. The day I came to look around for him, as soon as I came through the front reception, I saw a bright, clean. I know he was in his forever home. He settled in very quickly. I could leave knowing he was cared for. The staff are very caring. The manager is available

all 24 hours. Noting is too much for staff, residents, and family. I can't thank all of them enough for taking my stress and worries away. I'm now a wife, not a carer.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave a review and your kind words. It is always extremely satisfying to receive such a positive and heartfelt review and wonderful for the team to receive such deserved praise. We are very pleased to read how the impact of your husband's 5* care and support impacts on your life also. Our residents support networks are equally important to the team at limewood.

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Review of
Limewood
from Anne H (Wife of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Whenever I walk into Limewood, I feel a sense of calm and welcome. The office and reception staff are always most helpful and pleasant. The activities staff are wonderful and the carers make our loved ones feel that each on of them is special. I am happy to leave my husband in the care of these wonderful

people not to mention the lovely food so well prepared in the kitchen.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave such a wonderful 5* review. We are so pleased to read how positive your experience has been, to date, with Limewood and that you have peace of mind your husband is being well cared for and enjoying all the lovely food the hospitality team produce.

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Review of
Limewood
from Ann B (Wife of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent entertainment/activities on St Patricks Day in the Fox & Duck pub/cafe. Music and drinks and care of patients. Also good film of Ireland and dance in the cinema.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave a review which is appreciated. We are delighted you enjoyed the St Patrick's celebrations and witnessed the care and support provided to our residents. We hope your husband also enjoyed the entertainment.

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Review of
Limewood
from Keith A (Husband of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been in Limewood since February 2024 in every aspect of care I found compassion, love, respect and dignity, each member of staff so kind it gives me peace of mind to know the love of my life is being looked after with genuine care. I only want the best for my wife and Limewood are the best,

carers, medical, office, kitchen, cleaners, activities staff, thank you.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you so much for taking the time to leave such a heartfelt review. It is wonderful to read that Limewood offers you peace of mind and you're wife receives love, respect and dignity in every aspect of her care. We are truly appreciative of your 5* rating and kind words.

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Review of
Needwood House
from Wendy H (Sister of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My brother was a service user and I also work in mental health, so I know this can be very challenging. When visiting my brother I personally have had no issues and they cared for my brother with dignity and respect. The manager was always on hand if I was concerned about anything and addressed it immediately.

The staff are caring. The nurses kept me informed of any health problems my brother was facing between visits. My brother was comfortable there and seam settled in himself. Thank you to all the team keep up the good work. X

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. We are extremely pleased to receive such positive feedback and very happy that your brother, along with yourself have had a positive experience of Needwood House. The team continually strive to deliver the best standard of care and we are very proud of the great work Needwood achieve.

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Review of
Needwood House
from S T (Niece of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Our relative came to Needwood after being in different homes and hospital with dementia in the Staffordshire area,when he arrived he was confused, frightened and not cared for properly. After a few weeks he was mixing with the residents and staff, always laughing, smiling and singing he loved it there

like a home from home he even won resident of
Month. The staff made him feel loved, he was taken out on trips as well as the organised events at the home.sadly he died in February 2025 and will be missed.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review and please accept our sincere condolences for the loss of your relative. We appreciate all feedback and we are so pleased to hear your experience of Needwood House was so positive. Delighted to hear after a few weeks, with the love and support of our dedicated team your relative was once again enjoying life and feeling at home.

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Review of
Needwood House
from Peter S (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My Dad was a resident at Needwood House for almost 6 months. In that time the staff have been amazing. The staff at Needwood House make sure he was out of his room every day, socialising , having fun and taking the residents on trips.
Near the end they made sure Dad was comfortable and there was

always someone with him, even when he passed there was always someone with him. I thought that was very respectful.
Thank you for all you have done, your brought the man i knew as my Dad back. Albeit for a short time.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave such a heartfelt review. The team at Needwood are delighted to receive such positive feedback and to understand the impact their care and support had for your dad and the family. It was such an honour to be part of dad's life and to make a difference.

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Review of
Manor House Nursing Home
from R V (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

The care of my mother, provided by the staff at the home during her last days of life, was excellent. As close relatives concerned for her welfare, we could not have asked for more consideration, compassion, and involvement than that provided by all members of the team.
It is extremely comforting to

know that my mother's final days were spent in such a caring environment.

Reply from Lorraine Shannon, Business Development Manager at Manor House Nursing Home

Thank you for taking the time to leave a review at what must be a very difficult time for you and your family. It was a privilege to care for your mother at such a crucial stage of her life and we are so pleased to hear that the care and support from the team brought you such comfort.

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Review of
Limewood
from P T (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My father has received excellent care from all the staff at Limewood. The staff are friendly and professional when providing support. Communication with myself and my brother has been effective and reassuring. We feel that our father is always safe. It has been particularly beneficial when he has been

accompanied by Limewood staff when visiting hospital.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave a review for Limewood. We are delighted you describe your father's care as excellent and your encounters with the team have been friendly and professional. The team always strive to deliver the best standard of care and all feedback is gratefully received as it allows us to share positive praise with the team and identify areas of improvement.

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Review of
Needwood House
from Jeanette K (Niece of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Our relative came to the home as an emergency admission several miles away from his usual residency and as a result of hospital discharge and the need to find a suitably resourced and compatible environment as our relative had unfortunately developed several complexities resulting in a need for accommodation

with a lift and additional resource to manage 1:1 needs. During the short time that our relative lived in the home we saw a glimmer of the old person we knew prior to him becoming unwell. The attentiveness of staff at Needwood and the pro-activeness across the frontline and management made it so easy to communicate and feel still part of our relative's life and progress. You all worked hard to build his strength back up, he began to eat and drink regularly and he remained calm as well as engaging around the home with the kindness and support of the whole team. Personalised care and support is evident and the knowledge of needs is very clear. On behalf of us all, we sincerely thank you all for your compassion.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. Your feedback is so appreciated and we are all delighted that the commitment and care shown by our dedicated team had such a positive impact on your uncle's wellbeing.

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Review of
Needwood House
from Joanne S (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

My dad was transferred to Needwood House in February 2018 from hospital due to having a brain haemorrhage. At the start of our journey here, it was clear that the staff genuinely cared for each resident's well-being. Dad was a handful, being aggressive and just walking about aimlessly and was very hard

to look after but the expertise of the carers was second to none. I always felt that the staff showed compassion and patience, as they stayed with Dad, they were not 'in his face', they just walked around with him to make sure he was safe. The staff consistently demonstrated professionalism while going above and beyond to make everyone feel comfortable and dignified. The home is clean, well maintained and this last year has had a makeover due to being taken over from a different provider. The management team were approachable and attentive to any queries or concerns I raised. I would recommend Needwood and I could not be more grateful for what they did for my dad. Thank you!

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for your kind words and for taking the time to share your feedback. We take our responsibility for the care of our residents very seriously, so it means the world to us that you felt assured that your loved one was well cared for. We will pass along your feedback to our team, and I'm sure they will deeply appreciate your thoughtful message.

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Care Homes Owned by Willinbrook in Staffordshire

Willinbrook Locations in Staffordshire (4)

Willinbrook Reviews in Staffordshire (88)

Needwood House

Needwood House

Needwood House

Needwood House

Needwood House

Needwood House

Manor House Nursing Home

Manor House Nursing Home

Limewood

Limewood

Limewood

Limewood

Limewood

Needwood House

Needwood House

Needwood House

Manor House Nursing Home

Limewood

Needwood House

Needwood House

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