Willinbrook in Staffordshire | 4 Care Homes

Review of
Manor House Nursing Home
from D L (Son of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff were friendly, knowledgable, caring helpfull Mum was treated with dignity and kindness
Her room was made lovely she was made very comfortable during her time at the Manor she passed away peacefully the staff were very involved in making sure we were looked after too we have no complaints at all

as they worked so hard to make Mums last days so lovely and we had a good experience of our last hours together with Mum which has really helped us

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for sharing your kind words. It means a great deal to the whole team to know that your mum felt comfortable, cared for and treated with dignity during her time with us. We are truly grateful that you felt supported and looked after as a family, especially during such a difficult time. Your feedback is deeply appreciated and will be shared with the staff who were proud to be part of her care. Please accept our sincere condolences and our warmest wishes to you all.

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Review of
Limewood
from P G (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

My mother spent just under a year at Limewood and the care she received was outstanding. The small clusters worked wonderfully for her dementia and meant the staff truly knew her, spent time with her and always respected her dignity.

When end of care was decided they went above and beyond. They quickly

coordinated with the district nurses, doctors and other services to make sure she was completely comfortable and that everything was managed smoothly. They took the practical pressures away so I could simply focus on being with her.

In her final week she was cared for with such kindness and the staff supported me too. Some even came in on their own time to pay their respects and share lovely stories about her which meant so much.

I did not realise how amazing they were until I saw firsthand the compassion they show every day. Thank you for understanding her dementia and frailty and for treating her as a person. I will always be grateful.

Reply from Claire Wilson, Manager at LimewoodThank you so much for your lovely review of Limewood. It was a pleasure to care for your mum. The staff really are compassionate and end of life care is very important to them.
I am so proud to be part of the team at Limewood and it is lovely that you have recognised such wonderful qualities within the team.

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Review of
Limewood
from Sandra C (Friend of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

All staff are excellent and the care is superb facilities and entertainment are amazing and everyone are so friendly and make you feel very welcome, nothing is no problem.

Reply from Claire Wilson, Manager at LimewoodThank you so much for your kind words. We are so pleased that you are happy with the care and support and that you feel welcome when you visit.

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Review of
Limewood
from Elisabeth B (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

Dad moved into Limewood at the end of July this year, from a nursing home that had not been meeting his needs well at all. I can't stress enough the difference in the quality of care and the environment between the two places. I actually had a little happy cry at how lovely Dad's bedroom is at Limewood.

It actually feels like a home, rather than a clinical space. The carers and nurses are kind and knowledgeable and I feel very confident leaving Dad in their care. He is eating better than he has done in years - enjoying his food and eating at a table with others, rather than on a tray over his lap. I went on holiday with no worries at all about the care that Dad was receiving, for the first time in over a year. Thank you so much to the lovely, kind and friendly staff for giving me the peace of mind I desperately needed.

Reply from Claire Wilson, Manager at LimewoodThank you so much for your excellent review. we are so happy that you are happy and that you feel so confident leaving Dad in our care. I will pass your lovely feedback to our staff team. it means so much to every one of us to receive feedback like this.

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Review of
Limewood
from W H (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been in Limewood over 6 years. She has received good treatment. Her dementia has become worse but she seems happy in her surroundings.

Reply from Claire Wilson, Manager at LimewoodThank you so much for the positive feedback and we are so pleased that you have taken the time to share your thoughts and feedback with us.

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Review of
Manor House Nursing Home
from Rebecca B (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Manor House is a calm, caring, immaculately clean and well-led home. The staff are kind and very good at communicating with residents and their families. The staff are always smart and friendly, and they always seem joyful in their manner and several speak of their own experiences inspiring them to

do this job. Families are always encouraged to contribute thoughts when care plans are drawn up. Dad's dementia is the aggressive, pacing type. He is only ever met with kindness. He is never left alone. If he wonders, the staff go too. Accompanied on hospital visits. Comforted when upset. We can only speak of Manor House in the highest terms.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for your kind words. We are delighted to hear that you feel supported and reassured by the care your dad receives at Manor House. I will pass on your review to the team. It means a great deal to know that their hard work is reflected in your experience. Thanks again.

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Review of
Limewood
from Jennifer S (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Really lovely attentive staff. All have a caring attitude and responsible to resident needs. Care home is always kept clean and tidy. Staff always keep me well informed.

Reply from Claire Wilson, Manager at LimewoodThank you so much for the positive review. We are so happy that you are pleased with the care that we provide. Feedback like this is so good to hear.

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Review of
Limewood
from William T (Grandson of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff were excellent and provided great assistance. The facilities were very clean and organised and are the best environment I could hope for my grandma.

Reply from Claire Wilson, Manager at LimewoodThank you so much for your review. We are pleased that you have had a positive experience as we really do strive to do the best that we can.

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Review of
Manor House Nursing Home
from H E (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum was at Manor since 2022 and was very well cared for. The care staff, nurses and managers were always very helpful when asked for advice/updates. Particular credit is due at the time of my mums passing. AT this time all the staff at Manor were a wonderful support.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you for your kind words. We are so pleased to hear that your mum felt well cared for during her time at Manor House. I will ensure your feedback is shared with the care team, who will truly value your recognition. We are especially grateful for your comments about the support provided at the time of your mum's passing, it means a great deal to us all. Take care

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Review of
Manor House Nursing Home
from J S (Niece of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Manor House welcomed us and the staff were very kind and supportive. They looked after my aunty very well and kept me informed about all of her medication and health. I would like to thank all the staff for everything they have done for us and it was a beautiful surprise to receive flowers from the.

Thank you.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for your kind words. We are delighted to hear that your aunty was well cared for and that you and your family felt supported by our team. I will make sure to share your lovely feedback with all the staff at Manor House.

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Review of
Manor House Nursing Home
from Elishia G (Granddaughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My grandad has been on dunston for over two years now and I can't express was a lovely care home this is. They truly care about their residents the carers themselves are a blessing and the continuity the residents receives ensure that they've built relationship and trust. Myself and my family have no

complaints the residents get fair share of activities everyday and the best care. This is my grandads fourth care home and despite his dementia they've managed his behaviour so well that he's the best behaved he's been in the last four years he's put weight on and his memory hasn't declined if anything slightly improved. Any medical issues the nursing staff report and over winter he's had one chest infection in the last two years which compared to previously he'd have one in every month in winter. Thankyou to all the staff and your advocation for my grandad it's truly seen and appreciated by our family.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for taking the time to share such kind words about your grandad's care on Dunston. It means a great deal to our team to know that the relationships they build with residents and families are making such a positive difference. I will ensure your message is shared with all the staff on Dunston, as feedback like this reminds them how valuable their work is. Thank you again.

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Review of
Manor House Nursing Home
from A R (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff went above and beyond for Dad. Throughout his stay they were exceptional when he eventually passed.
I would and will recommend the Manor House in a heartbeat to anyone who is looking for a caring professional and compassionate team to lock after their loved ones in later life.
Thank you once

again for your help and unfaltering support.

Reply from Lorraine Shannon, Business Development Manager at Manor House Nursing HomeThank you for taking the time to leave such a positive and wonderful review. We are so pleased that we were able to help and support at such a difficult time for everyone. The team will be extremely proud to have received such kind words.

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Review of
Needwood House
from C P (Niece of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

When my uncle arrived at Needwood House at the beginning of the year, he was a shell of himself. Months later, it's truly remarkable to see the transformation he has undergone. Working closely with the dedicated team at Needwood, we have watched him grow from strength to strength-something we once feared

might never be possible.
Due to the significant neglect he experienced in the past at the hands of other services, rebuilding trust was a challenge for all of us. However, the manager, his colleagues, and the wider staff at Needwood House approached this with unwavering transparency, integrity, respect, and honesty. Their consistent and compassionate care has not only brought peace and stability to his life, but has also made a world of difference to our family as a whole.
We are incredibly grateful for everything the team has done-and continues to do-to ensure he is safe, respected, and thriving.

Reply from Rachel Ball, Manager at Needwood HouseThank you so much for taking the time to write this review. We are pleased to hear that you are happy with the care being provided to your uncle at Needwood House and that you feel he has improved since being here. I will be sure to pass your kind words onto the team.

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Review of
Needwood House
from Pauline S (Wife of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident at this wonderful care home for 15 months. After a terrible previous experience with a care home we were very dubious but we couldn't highly recommend Needwood care home more. The care they give my husband is beyond amazing. Every visit he is always in clean clothes, hair

cut, nails trimmed, the list is endless on how well he is looked after.All the staff are fantastic and go above and beyond even on his bad days! They have thrown him a 90th birthday party for family and we have celebrated our 70th wedding anniversary too, nothing is ever too much trouble.Thank you for all you do for myself, my husband and the family.

Reply from Rachel Ball, Manager at Needwood HouseThank you for taking the time to write this review, we really appreciate it. I will pass your kind words onto the team. I am pleased to hear you are happy with the care your husband is receiving and also with the support you receive yourself from our staff. We are happy to hear that you enjoyed the celebration parties too!

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Review of
Needwood House
from Tracey C (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

My father has been a resident here for over 3 years and he couldn't receive better care anywhere else. The entire team at Needwood clearly genuinely make every effort to ensure his needs are met. He's always well turned out and beautifully dressed. Detailed thought goes into his care to ensure he's

comfortable, well looked after and happy. As a relative I'm always made to feel welcome and very much part of the team. Thank you everyone at Needwood for everything you do and all the extra miles you go for your residents.

Reply from Rachel Ball, Manager at Needwood HouseThank you for taking the time to write such a lovely review. We are pleased to hear that you are happy with the care your Father is receiving. We appreciate your kind words and I will be sure to pass this onto the team.

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Review of
Needwood House
from A H (Husband of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

All the staff are very attentive and caring. Their connection with my wife is as my wife is a relative, very close and caring. The home itself communicates regarding any movement in my wife's condition and or medication. I am very relaxed that my wife is receiving the care she deserves.

Reply from Rachel Ball, Manager at Needwood HouseWe appreciate you taking the time to complete a review for us. the staff will be very happy to know that you feel relaxed and are happy with the care that your wife receives at Needwood.I will pass this onto the staff.

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Review of
Needwood House
from Dawn P (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

My father in law was admitted into Needwood last year. He went into restpite and it came apparent, they could not cope with his challenging behavious. He was moved to Needwood, where straight away we could see a difference. His behaviours stayed challenging but they got to know him and us as a family.

We visit regularly and speak regularly with the home. They keep us upto date with everything that is going on. We also recently had to go through a challengin process to secure my father in laws funding and they were very supportive and helpful. They explained processes to us etc which was helpful as it was a very stressful process. My father in law is very settled here and as a family we would not wnat him anywhere else. The support and 121 care he gets is excellent and lovely to see how friendly the team are with him and he smiles with them and seems happy. this gives us some peace of mind. We are extremely grateful to the team.

Reply from Rachel Ball, Manager at Needwood HouseThank you so much for taking the time to write this very positive review, we are glad that you all as a family are happy with your dads care and support, and that you have peace of mind, I will pass this on to the whole team.

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Review of
Needwood House
from Jane G (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My Dad was admitted to Needwood House when it became clear that his previous home could not manage his challenging behaviour. Right from the start we as a family felt reassured that he was cared for as an individual and that he was safe. He's been completely reassessed and is much more engaged and involved

in day to day life. The carers are fantastic and we feel that they're genuinely interested in Dad's life and really want to know how to make him happy. His care is tailored to him, he just looks more like my Dad than he has done for ages, I can't thank everyone enough for what they're doing. It means so much, particularly when I live so far away. I feel that this is the high level of care and kindness that everyone deserves. This is not an easy job for anyone to do, and I'm very grateful that you all turn up with humour, kindness and respect. Thank you also for the lovely photos of Dad's trips to the park and activities, it's wonderful to know that he's enjoying these

Reply from Rachel Ball, Manager at Needwood HouseThank you so much for taking the time to share such a lovely review, we really appreciate this. I am pleased to hear the positive impact the care provided has had for your father and that his quality of life has improved. I will be sure to share your feedback with the team.

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Review of
Manor House Nursing Home
from Robert A (Son of Resident) published on 10 June 2025 Submitted via Postal Card • Report

Overall Experience

My mum is very happy with the place, the care and the way she has been treated. If in need for future care she would come back.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for your kind words and for taking the time to leave a 5 star review. We're delighted to hear that your mum was happy and felt well treated by our team. It truly means a lot to us to know that she felt safe and supported. Should she ever need care again in the future, we would be honoured to welcome her back.

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Review of
Manor House Nursing Home
from D H (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

After a failed hospital discharge and horrendous experience of care at home, we placed Dad at Manor for a 2 week respite period to focus on him getting better and to recover from the traumatic experience. They kept their promise and delivered a faultless care plan. They advised, organized and supported

us all through the whole process and showed Dad love, care and dignity in his recovery The staff are all so friendly, kind and compassionate and you really feel part of the family.
Thank you for everything you family did for Dad and the whole your kindness will always be remembered.

Reply from Simon Dixey, Home Manager at Manor House Nursing HomeThank you so much for taking the time to share your lovely feedback. It means the world to us that we could be of help to your Dad and family during such a tough time.We're absolutely honoured that you put your trust in us to care for him after such a difficult experience. It warms our hearts to hear that our team went above and beyond to provide compassionate, dignified, and kind care. Your words reflect the dedication of every single one of our team. It was a privilege to care for your Dad and support your family. Please do stay in touch, and know that our door is always open.

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Care Homes Owned by Willinbrook in Staffordshire

Willinbrook Locations in Staffordshire (4)

Willinbrook Reviews in Staffordshire (100)

Manor House Nursing Home

Limewood

Limewood

Limewood

Limewood

Manor House Nursing Home

Limewood

Limewood

Manor House Nursing Home

Manor House Nursing Home

Manor House Nursing Home

Manor House Nursing Home

Needwood House

Needwood House

Needwood House

Needwood House

Needwood House

Needwood House

Manor House Nursing Home

Manor House Nursing Home

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