Willinbrook in North Somerset | 4 Care Homes

Review of
Stuart House
from Roger T (Brother of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My brother is getting amazing care from the lovely, helpful and caring staff.

Reply from Debbie Brazier, registered manager at Stuart House

Thank you so much for taking the time to write a lovely review

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Review of
Serenita
from Paul B (Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

Since I have had my eyes opened of how alcohol affects people and I am grateful for the opportunity to restart my life with brighter horizons in the future. Looking forward, I hope to do more work within the working of the home, and hope for a brighter future.

Reply from Milan Mores, Registered Manager at Serenita

Dear Paul,
Thank you so much for your kind and thoughtful review. We are delighted to hear that you feel supported and that your experience at Serenita has had a positive impact on your journey. Its…read more

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Review of
Stuart House
from Avis R (Sister of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My sister, who is 89 years of age, is living some of her best years at Stuart House. She told me today (and many times previously) that they supply lovely meals and also treats. My experience of staff is that they are exceptional in their compassion and understanding, and nothing is too much for all.

Reply from Debbie Brazier, Registered manager at Stuart House

Thank you for taking the time to write such a lovely review

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Review of
Stuart House
from S N (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Very welcoming, homely, staff are nice. I feel this is very good at keeping patients safe and needed, which is good. The food is nice.

Reply from Debbie Brazier, Registered manager at Stuart House

Thank you for taking the time to give such a lovely review

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Review of
Serenita
from Tina R (Mother of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat

and has helped me through so much. Thank you all.

Reply from Milan Mores, Registered Manager at Serenita

Thank you, Tina, for taking the time to share such kind words. We truly appreciate your feedback and are so glad to hear that Elliott has had a positive experience at Serenita over the years. It's…read more

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Review of
Serenita
from Georgia O (Sister of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.

Reply from Milan Mores, Registered Manager at Serenita

Thank you, Georgia, for your lovely feedback. We are so pleased to hear that Elliott is happy and feels safe with us at Serenita. Our team takes great pride in providing compassionate, person-centred…read more

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Review of
Stuart House
from M C (Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Good everyone friendly.

Reply from Debbie Brazier, registered manager at Stuart House

thank you for taking the time to write such a lovely review for Stuart House

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Review of
Campania ARBD Care Home
from S C (Brother of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My brother has been residing at this care home , and I am so impressed with the care and attention to his needs , staff attentive,caring and thoughtful, daily activities always being arranged, and he said the food is A+, always a joy to visit

Reply from Emma Archibald, Home Manager at Campania ARBD Care Home

Thank you so much for taking the time to write this wonderful review. It is wonderful to hear your positive experience of the care provided to your brother. I will pass on your feedback to the staff.

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Review of
Stuart House
from J W (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Staff are friendly and caring, my mother can be very difficult but they cope with her very well.
The place is clean and comfortable with a good private area to sit and talk .
Contact with me is good if they need anything or there is a problem.
I recommend Stuart House and the staff there.

Reply from Debbie Brazier, Registered manager at Stuart House

Thank you for taking the time to write us such a lovely review

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Review of
Stuart House
from Sandra L (Granddaughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My grandmother is always well presented, happy and settled. I am always kept informed about her health and wellbeing. The carers are always welcoming and friendly. The care is outstanding and my grandmother enjoys doing the activities and going out.
My grandmother has advanced dementia but I think

she feels safe and happy.

Reply from Debbie Brazier, Registered manager at Stuart House

Thank you for taking the time to write such a lovely review

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Review of
Campania ARBD Care Home
from C N (Brother of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My sister is a resident at the home.
The staff are always attentive and supportive to her wellbeing. If I call and enquire about my sister I receive a prompt and professional response that always satisfactorily addresses the matter in hand.
My sister is cared for at all times and has a good balance

of social, care and support that gives me confidence that her needs are being satisfied.

Reply from Emma Archibald, Home Manager at Campania ARBD Care Home

Thank you for taking the time to do a review for us and for your feedback. It is wonderful to hear that you are satisfied with the care and support that we provide to your sister. I will pass on your…read more

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Review of
Campania ARBD Care Home
from Michael A (Brother of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

I am sincerely grateful to the Campania team for their passion, dedication and energy. My brother has made noticeable and significant progress since his arrival a few years ago.
Campania promote a home where healing and recovery are nurtured and a community where each resident is affirmed and valued.
I

can't speak highly enough of Campania's care, support and compassion.
Thank you

Reply from Emma Archibald, Home Manager at Campania ARBD Care Home

Thank you so much Michael for your wonderful review. It is a pleasure to support your brother with the care that he needs. I will pass on your comments and thanks to the team. Your kind words are…read more

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Review of
Stuart House
from Ian P (Husband of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My wife has been resident at Stuart House for just over six and a half years. I visit her every day so I have a good knowledge of the the home. Being very frail and immobile my wife requires extra attention and this is provided by an excellent team of dedicated carers.
While my wife is not able to

participate in the various activities provided, I am aware that what is on offer is absolutely first class. Singing, Dancing, Dressing up, Going out on Trips, and a host of other activities all go to make life for the residents as enjoyable as possible.
The Food consists of a good variety of dishes and is well cooked. Tea times could perhaps be improved upon.
The Manager is very approachable and always finds time to chat if the need arises.
Overall having a long association with Stuart House I would have no hesitation in recommending it to others.

Reply from Debbie Brazier, Registered manager at Stuart House

Thank you for taking the time to write such a lovely review.

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Review of
Serenita
from P D (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she

goes home. I appreciate all the help and support I get from all the staff.

Reply from Milan Mores, Registered Manager at Serenita

Dear Paula Thank you very much for your review and lovely feedback on our service. We are very pleased to hear that you are feeling supported and enjoying time in our home. Thank you again.

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Review of
Stuart House
from H A (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

I visited a friend of mine at Stuart House, I was greeted by friendly staff who went out of their way to make me feel welcome. I was offered a hot drink and biscuits on arrival. The home is clean and tidy with traditional decor which my friend prefers. There is lots on offer activity-wise with day trips,

themed days and chair exercise. My friend is very happy here and it'd lovely to see.

Reply from Debbie Busby, Manager at Stuart House

Thank you so much for taking the time to submit a lovely review for us.

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Review of
Campania ARBD Care Home
from J D (Mother of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the care given to my son at Campania for the past 5 years. He has been kept safe and well, and well supported by all the staff. Good food, pleasant accommodation, lots of activities, encouraged to be independent, all health issues dealt with, treated with respect.

Reply from Emma Archibald, Home Manager at Campania ARBD Care Home

Thank you so much for taking the time to provide a review for the care given to your son. It has been a pleasure caring for him over the past 5 years. I will pass on your lovely words to the team.…read more

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Review of
Stuart House
from D R (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I have always found the home to be welcoming. Staff are friendly + go above and beyond to make me feel welcome. Cups of tea + biscuits. My friend says he likes it there + it feels like home. He says there is lots to do.

Reply from Debbie Brazier, registered manager at Stuart House

thank you for taking the time to write us such a lovely review

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Review of
Campania ARBD Care Home
from R B (Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I've lived at this care home for four years and two months. I've made good friends in this care home. I got everything I need, I'm supported when I need help.

Reply from Emma Archibald, Home Manager at Campania ARBD Care Home

Thank you for providing a review for Campania. We are so glad to hear that you have made good friends and that you have got everything that you need and feel supported. I will pass on your feedback to…read more

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Review of
Clarence Park
from N F (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Dad lived at home independently into his 90s before successive health issues and hospital admissions.
It was therefore a huge responsibility to find a suitable happy 'home' for him to move into.
Having visited numerous establishments with many disappointments, our hearts were lifted as we stepped

into Clarence Park - greeted with a warm welcome, open, spacious living spaces / bedrooms, a kitchen where proper meals are prepared and a dining room where many residents can gather and share mealtimes together; also a courtyard garden which is just perfect!
Despite arriving with very little notice (less than 30 minutes) at a busy time, both a nurse and the administrator made time to talk to us, answering a range of questions very honestly.
Dad has settled in quickly and regularly comments on the kindness and care of the staff for him and all his needs, which we see too and is both reassuring and wonderful to hear.
Incredibly, Dad looks better and brighter than he has done for a while.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support your father has received and that you feel he is settling in well. Your…read more

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Review of
Serenita
from Margaret H (Sister of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me

when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.

Reply from Milan Mores, Registered Manager at Serenita

Thank you so much for your kind words. We understand that your brother's journey has not always been easy, and it means a great deal to know that our team's care and support have made a positive…read more

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Care Homes Owned by Willinbrook in North Somerset

Willinbrook Locations in North Somerset (4)

Willinbrook Reviews in North Somerset (143)

Stuart House

Serenita

Stuart House

Stuart House

Serenita

Serenita

Stuart House

Campania ARBD Care Home

Stuart House

Stuart House

Campania ARBD Care Home

Campania ARBD Care Home

Stuart House

Serenita

Stuart House

Campania ARBD Care Home

Stuart House

Campania ARBD Care Home

Clarence Park

Serenita

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