Willinbrook in North Somerset | 4 Care Homes

Review of
Campania ARBD Care Home
from J G (Brother of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

Really happy with the care my brother gets. The staff are amazing and you can see that they care. He's alot happier there than others hes been to and it makes us feel abit more comfortable. You can tell they take pride in there work.

Reply from Emma Archibald, Home Manager at Campania ARBD Care HomeThank you so much for your lovely review. It is a pleasure to care for your brother. I will pass on your lovely words to the staff.

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Review of
Serenita
from Trevor P (Father of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Another year of excellent care of my son. He's always happy so we are too. Lovely staff and we feel welcomed. My son is encouraged to join all activities and enjoys them.
Thank you all at Serenita once again!

Reply from Milan Mores, Registered Manager at SerenitaThank you very much, Trevor, for your kind words and for taking the time to share your feedback. We are delighted to hear that your son continues to be happy and settled at Serenita. It means a great deal to us that you feel welcomed and supported, and that our team's efforts have had such a positive impact.
We're especially pleased that your son enjoys getting involved in the activities-we work hard to make sure there is always something engaging and meaningful for everyone.
Thank you again for your ongoing trust and support. We look forward to continuing to provide the highest standard of care for your son in the year ahead.

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Review of
Serenita
from Adam F (Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

I have had a warm and welcoming experience at Serenita, all the staff are warm, welcoming and friendly. The rooms are spotless and the food is second to none, any issues are dealt with promptly. Happy man. A small stall in the bedroom under the sideboard would be handy.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Adam, for your lovely feedback. We're very pleased to hear you feel welcomed and well supported at Serenita, and that you're happy with the rooms, food, and overall experience.

Thank you also for your helpful suggestion about adding a small stall under the sideboard - we will look into this.

If you need anything, please just let us know.

Warm regards

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Review of
Stuart House
from Roger T (Brother of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My brother is getting amazing care from the lovely, helpful and caring staff.

Reply from Debbie Brazier, registered manager at Stuart HouseThank you so much for taking the time to write a lovely review

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Review of
Serenita
from Paul B (Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

Since I have had my eyes opened of how alcohol affects people and I am grateful for the opportunity to restart my life with brighter horizons in the future. Looking forward, I hope to do more work within the working of the home, and hope for a brighter future.

Reply from Milan Mores, Registered Manager at SerenitaDear Paul,
Thank you so much for your kind and thoughtful review. We are delighted to hear that you feel supported and that your experience at Serenita has had a positive impact on your journey. Its inspiring to see your motivation to move forward and embrace new opportunities.
Our team is incredibly proud of the progress youve made and were pleased that you feel valued and cared for. We look forward to continuing to support you as you work toward your goals and brighter future.
Warm regards,

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Review of
Stuart House
from Avis R (Sister of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My sister, who is 89 years of age, is living some of her best years at Stuart House. She told me today (and many times previously) that they supply lovely meals and also treats. My experience of staff is that they are exceptional in their compassion and understanding, and nothing is too much for all.

Reply from Debbie Brazier, Registered manager at Stuart HouseThank you for taking the time to write such a lovely review

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Review of
Stuart House
from S N (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Very welcoming, homely, staff are nice. I feel this is very good at keeping patients safe and needed, which is good. The food is nice.

Reply from Debbie Brazier, Registered manager at Stuart HouseThank you for taking the time to give such a lovely review

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Review of
Serenita
from Tina R (Mother of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat

and has helped me through so much. Thank you all.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Tina, for taking the time to share such kind words. We truly appreciate your feedback and are so glad to hear that Elliott has had a positive experience at Serenita over the years. It's wonderful to know that you feel supported and reassured by the care he receives. Our team is dedicated to providing a safe, nurturing, and homely environment for every resident, and your comments mean a great deal to all of us. Thank you again for your continued trust in our care.Kind Regards

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Review of
Serenita
from Georgia O (Sister of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Georgia, for your lovely feedback. We are so pleased to hear that Elliott is happy and feels safe with us at Serenita. Our team takes great pride in providing compassionate, person-centred care, and it means a lot to know this is reflected in your experience. We're delighted that Elliott has been able to enjoy such a good quality of life here. Your kind words will be shared with all the staff - they'll be thrilled to know their efforts make such a positive difference.Kind Regards

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Review of
Stuart House
from M C (Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Good everyone friendly.

Reply from Debbie Brazier, registered manager at Stuart Housethank you for taking the time to write such a lovely review for Stuart House

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Review of
Campania ARBD Care Home
from S C (Brother of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My brother has been residing at this care home , and I am so impressed with the care and attention to his needs , staff attentive,caring and thoughtful, daily activities always being arranged, and he said the food is A+, always a joy to visit

Reply from Emma Archibald, Home Manager at Campania ARBD Care HomeThank you so much for taking the time to write this wonderful review. It is wonderful to hear your positive experience of the care provided to your brother. I will pass on your feedback to the staff.

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Review of
Stuart House
from J W (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Staff are friendly and caring, my mother can be very difficult but they cope with her very well.
The place is clean and comfortable with a good private area to sit and talk .
Contact with me is good if they need anything or there is a problem.
I recommend Stuart House and the staff there.

Reply from Debbie Brazier, Registered manager at Stuart HouseThank you for taking the time to write us such a lovely review

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Review of
Stuart House
from Sandra L (Granddaughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My grandmother is always well presented, happy and settled. I am always kept informed about her health and wellbeing. The carers are always welcoming and friendly. The care is outstanding and my grandmother enjoys doing the activities and going out.
My grandmother has advanced dementia but I think

she feels safe and happy.

Reply from Debbie Brazier, Registered manager at Stuart HouseThank you for taking the time to write such a lovely review

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Review of
Campania ARBD Care Home
from C N (Brother of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My sister is a resident at the home.
The staff are always attentive and supportive to her wellbeing. If I call and enquire about my sister I receive a prompt and professional response that always satisfactorily addresses the matter in hand.
My sister is cared for at all times and has a good balance

of social, care and support that gives me confidence that her needs are being satisfied.

Reply from Emma Archibald, Home Manager at Campania ARBD Care HomeThank you for taking the time to do a review for us and for your feedback. It is wonderful to hear that you are satisfied with the care and support that we provide to your sister. I will pass on your comments to the team.

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Review of
Campania ARBD Care Home
from Michael A (Brother of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

I am sincerely grateful to the Campania team for their passion, dedication and energy. My brother has made noticeable and significant progress since his arrival a few years ago.
Campania promote a home where healing and recovery are nurtured and a community where each resident is affirmed and valued.
I

can't speak highly enough of Campania's care, support and compassion.
Thank you

Reply from Emma Archibald, Home Manager at Campania ARBD Care HomeThank you so much Michael for your wonderful review. It is a pleasure to support your brother with the care that he needs. I will pass on your comments and thanks to the team. Your kind words are appreciated so much.

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Review of
Stuart House
from Ian P (Husband of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My wife has been resident at Stuart House for just over six and a half years. I visit her every day so I have a good knowledge of the the home. Being very frail and immobile my wife requires extra attention and this is provided by an excellent team of dedicated carers.
While my wife is not able to

participate in the various activities provided, I am aware that what is on offer is absolutely first class. Singing, Dancing, Dressing up, Going out on Trips, and a host of other activities all go to make life for the residents as enjoyable as possible.
The Food consists of a good variety of dishes and is well cooked. Tea times could perhaps be improved upon.
The Manager is very approachable and always finds time to chat if the need arises.
Overall having a long association with Stuart House I would have no hesitation in recommending it to others.

Reply from Debbie Brazier, Registered manager at Stuart HouseThank you for taking the time to write such a lovely review.

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Review of
Serenita
from P D (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she

goes home. I appreciate all the help and support I get from all the staff.

Reply from Milan Mores, Registered Manager at SerenitaDear Paula Thank you very much for your review and lovely feedback on our service. We are very pleased to hear that you are feeling supported and enjoying time in our home. Thank you again.

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Review of
Stuart House
from H A (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

I visited a friend of mine at Stuart House, I was greeted by friendly staff who went out of their way to make me feel welcome. I was offered a hot drink and biscuits on arrival. The home is clean and tidy with traditional decor which my friend prefers. There is lots on offer activity-wise with day trips,

themed days and chair exercise. My friend is very happy here and it'd lovely to see.

Reply from Debbie Busby, Manager at Stuart HouseThank you so much for taking the time to submit a lovely review for us.

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Review of
Campania ARBD Care Home
from J D (Mother of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the care given to my son at Campania for the past 5 years. He has been kept safe and well, and well supported by all the staff. Good food, pleasant accommodation, lots of activities, encouraged to be independent, all health issues dealt with, treated with respect.

Reply from Emma Archibald, Home Manager at Campania ARBD Care HomeThank you so much for taking the time to provide a review for the care given to your son. It has been a pleasure caring for him over the past 5 years. I will pass on your lovely words to the team. Take care and do keep in touch.

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Review of
Stuart House
from D R (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I have always found the home to be welcoming. Staff are friendly + go above and beyond to make me feel welcome. Cups of tea + biscuits. My friend says he likes it there + it feels like home. He says there is lots to do.

Reply from Debbie Brazier, registered manager at Stuart Housethank you for taking the time to write us such a lovely review

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Care Homes Owned by Willinbrook in North Somerset

Willinbrook Locations in North Somerset (4)

Willinbrook Reviews in North Somerset (145)

Campania ARBD Care Home

Serenita

Serenita

Stuart House

Serenita

Stuart House

Stuart House

Serenita

Serenita

Stuart House

Campania ARBD Care Home

Stuart House

Stuart House

Campania ARBD Care Home

Campania ARBD Care Home

Stuart House

Serenita

Stuart House

Campania ARBD Care Home

Stuart House

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