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Care Home Owned by Willinbrook in Devon

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Willinbrook in Devon

Only the locations & reviews in Devon for Willinbrook are showing below.

View the details of all 18 locations (with 459 reviews) owned by Willinbrook

Willinbrook Locations in Devon (1)

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1 Care Home owned by Willinbrook in Devon
Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ 

9.6 56 reviews
"Vane Hill manager and staff have taught me a lot. They have also helped me when I've had problems. When I first came here my memory was…"   Read all 56 reviews
Location Type Care Home

Vane Hill ARBD Care in Torquay offers excellent support for people needing residential care. Trained caring staff treat residents with dignity and respect while providing high quality care. There are a wide variety of social activities for residents… Read more about Vane Hill ARBD Care

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 32 Rooms from £1,500 / week

Willinbrook Reviews in Devon (56)

9.2

Willinbrook has a Group Review Score of 9.2 (9.243) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Willinbrook must have a Review Score.

Overall Experience
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Reviewer Connection to Willinbrook
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Review of

Vane Hill ARBD Care

from Ann R (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the whole time spent at the home all my needs have been met or anticipated without request.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind words, all have been noted.
Thank you.

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Review of

Vane Hill ARBD Care

from Jamie D (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Jamie It is always a pleasure to work with you, you are a great chap thank you for your kind comments and ratings.

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Review of

Vane Hill ARBD Care

from Sandra T (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very good at their jobs and the care standards are very good.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you so much Sandra for your kind comments and ratings all is duly noted and will be monitored.

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Review of

Vane Hill ARBD Care

from Desmond L (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant place with a good atmosphere.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Des for all your kind comments and ratings and we will try to continue with our care to the best of our ability.

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Review of

Vane Hill ARBD Care

from Pamela D (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My room - lovely - access to a loo at night, great (I'm a night owl).
The food - tremendous - yum yum.
Care from staff - excellent - a high level, but also a lovely personal touch.
Thank you.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for such lovely comments. We are all so glad that you have settled in so well after having to leave your other care home when it closed.

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Review of

Vane Hill ARBD Care

from Paula P (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vane Hill manager and staff have taught me a lot. They have also helped me when I've had problems. When I first came here my memory was very poor but coming here and also the help they have given me as improved my dealing with everyday things like cleaning and going forward in life, working. My sincere
thanks to all who have helped me.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

It's been a pleasure. You are a very caring person and you always try to lend a hand with tasks in the home, you have also come on leaps and bounds and we are very proud of you and your progress.

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Review of

Vane Hill ARBD Care

from David J (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really like it here.
Everybody is very understanding.
I'm so grateful.
I feel uplifted.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and ratings, they do mean a lot.

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Review of

Vane Hill ARBD Care

from B R (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with staff.
Happy with room.
Happy with food.
Happy with management.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments, we will try to do better if that is possible.

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Review of

Vane Hill ARBD Care

from David J (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This is a nice home. The staff come to me when needed. I feel safe.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and your ratings for my care home. All will be noted.

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Review of

Vane Hill ARBD Care

from Steven M (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very well run and clean with friendly staff.
The best home I have been in.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thanks, it's a pleasure to care for you and be a part of your family in this small community.

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Review of

Vane Hill ARBD Care

from J L (Sister of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always treated with respect and a friendly attitude when I visit and offered a tea or coffee. Often residents will always say hello and appear happy. I can ask any questions I wish.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you, it's always been a pleasure to care for your sister, she is always cheerful and ready to play cards and cheat at any time.

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Review of

Vane Hill ARBD Care

from Craig B (Brother of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you would ever want to spend your days in a care home then this is most definitely the place you or a family member could ever feel more safe, welcome and at home. My brother is a resident and he loves all the staff too, always commenting on the work here they do with him. I made a visit after a
few calls to the manager who is a first-class and a great guy, the staff are brilliant and all make sure everyone is being looked after and happy as they can be. The home is clean and tidy and welcoming, they worked with me so I could spend time with my brother and catch up after many years of me being away. I nearly wanted to book a room myself. The home is a credit to everyone that runs it. Well done all and thank you for all the work you do for my brother. Many thanks.
Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for taking the time to write this wonderful review of our Vane Hill ARBD Care Home. The manager and staff team will be so pleased to read your kind words. I will pass the review on to them. Thank you again, Pip.

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Review of

Vane Hill ARBD Care

from James B (Brother-in-law of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has improved dramatically, both physically and mentally during his time at Vane Hill. His current, much happier disposition and condition, is a testament to the superb care and attention he has received during his time there.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

I am very pleased that your brother-in-law is doing so well. It has been a tough time, not only for my staff, but for the residents as well, but we are, as much as possible, trying to get back to some kind of normal life at Vane Hill. I do thank you for your kind comments.

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Review of

Vane Hill ARBD Care

from C B (Sister of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very well cared for at Vane Hill and has made amazing progress both with his physical and mental health. He is treated with dignity and respect and is very fulsome in his praise of the staff.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments; we always try to do our best.

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Review of

Vane Hill ARBD Care

from R H (Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel this is a very comfortable and nice place to live, and I feel safe.
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Review of

Vane Hill ARBD Care

from K J (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's ok.
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Review of

Vane Hill ARBD Care

from S C (Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at Vane Hill. The staff are very friendly and look after the residents well.
Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for spending your time to write this lovely review. We are glad to hear that you are enjoying living at our Vane Hill ARBD Care Home. I will pass your kind words on to the manager and staff team, who will be very pleased to see your review. Kind regards.

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Review of

Vane Hill ARBD Care

from P K (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff - nice and polite. They are willing to listen and help you.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Review of

Vane Hill ARBD Care

from K D (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent manager. Excellent staff.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Review of

Vane Hill ARBD Care

from S R (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vane Hill is a very good place and it is helping me alot. It is very good for me.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Awards / Recognitions (0)

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