Care Homes Owned by Careline Lifestyles UK Ltd in Durham

Staff are out of this world. They treat my sister with care and respect, adapting care to her wishes. They manage her challenging behaviour well. My sister responds to all staff in a positive manner, it is obvious that she really likes everyone. It is obvious that the staff really care for my sister and I feel that she could not be in better hands.

My mother was resident at Lyons Court for a period of over 4 years between 2014 and 2018, over this period of time the home saw a number of changes to the physical environment (not all for the better) and a number of changes in management. Throughout this time a core staff at the working level remained stable. This core staff working as a team always maintained a caring environment and provided a stable, secure atmosphere.

The most recent Care Quality Commission report (early 2018) reflects the improvements made in the management structure and systems. Above this, it is the caring attitude of the staff at a working level, largely drawn from the local community that gave me the peace of mind that my mother was being well looked after for the period of her stay.

The nurses always informed me of changes and kept me in the loop with all of my grandad's care. The staff that are at this home are fantastic and I could not fault a thing. Absolutely amazing people and I will be forever in your debt for looking after my Grandad. He was safe and well cared for. I can’t thank you enough.

My friend was here for about a year. He was so well looked after by staff who were compassionate and caring. Whenever we visited we were made welcome which made the visit easier for us. Please carry on caring for people with difficulties the way you already do.

Thanks again for looking after my dad this past year and treating him well.