Careline Lifestyles UK Ltd in Tyne & Wear | 5 Care Homes

Review of
Orchard View
from A M (Sister of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Staff have not got a clue about anything they hardly understand English never mind anything else they only know the basics
Patients are left for up to 1 hour plus lying in there own faeces before they eventually change them
Catheters not change in time some times up to 18 days before they are changed

Staff taking buzzers out so patients cant call them during the night and sometimes during the day
Patients being left on own to eat when they need to to supervised
Patients being talked to like rubbish and being ignored
There is certainly no care in this care home

Reply from Jamie Kirk, Home Manager at Orchard ViewThanks for your review. I am sorry to read that this was your impression of our home & understand how concerning this must have been.
Our care is centred on dignity, respect & individual needs. All staff are recruited through a robust process and receive mandatory training, supervision & ongoing support.
Personal care, continence support, and catheter care are provided in line with care plans & clinical guidance, with appropriate documentation, call-bell access, and response-time monitoring in place. Any concerns regarding delays or standards of care would be taken seriously.
Support at mealtimes is planned according to individual needs & residents requiring assistance are supported. We expect all residents to be treated with kindness, dignity & respect at all times & any concerns about staff conduct would be addressed promptly.
While we are not aware of issues matching those described, we value all feedback and would welcome the opportunity to discuss these concerns further.

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Review of
Orchard View
from I K (Husband of Resident) published on 15 March 2022 Submitted via Postal Card • Report

Overall Experience

Short stay - made happy by the staff.

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Review of
Orchard View
from K H (Private Carer of Resident) published on 18 February 2022 Submitted via Postal Card • Report

Overall Experience

Staff brilliant but short-staffed.
Not enough time spent with individuals.
On entry to the home, smells of urine and poo.
Clean clothes dumped into draws and not folded or sorted (i.e. underwear altogether).
Bedding strongly smelling of urine.
Activities brilliant and entertainment great.

Caring staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard ViewThank you for recognising the dedication and hard work our staff provide to residents each day and recognising the activities as ‘brilliant' and 'entertainment great’. We continue to plan activities that are meaningful and resident-led, as well as activities that residents can participate in as a group and try to dedicate time on a one-to-one basis every day. We can only apologise if you are unhappy with the odour of the home, bedding and how clothes are put away. All feedback is valuable and we have forwarded this to our Home Manager.
Once again thank you for taking the time to review Park House and we appreciate all your comments.

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Review of
Orchard View
from A M (Wife of Resident) published on 24 January 2022 Submitted via Postal Card • Report

Overall Experience

Many problems at first because of Covid and the manager was not there for long spells. Much has improved now with a new manager. The atmosphere is much happier and relaxed, more staff obvious. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard ViewThank you for your lovely review and for taking the time to give us your valued feedback. We are very happy that our new manager is bringing positive and noticeable improvements and endeavour to continue with this. Thank you again!

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Review of
Orchard View
from E M (Resident) published on 21 January 2022 Submitted via Postal Card • Report

Overall Experience

I needed to come into a care home for a short period of time due to a fall causing me to break my arm. I cannot wait to go home to my own property but my time spent here has been pleasant due to the staff being caring and helpful. The food is very good, well done to the cook and the staff.

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Review of
Orchard View
from K G (Son of Resident) published on 12 January 2022 Submitted via Postal Card • Report

Overall Experience

I have alwats found the staff to be excellent, which would always be my first concern. Residents are encouraged to mix in the lounge and are not left in their rooms.

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Review of
Orchard View
from Doreen M (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card • Report

Overall Experience

Park House is a lovely, friendly care home. The staff are all so kind and happy to help in any way. My sister and I are grateful for the excellent care my mam receives at Park House. We have peace of mind knowing Mam is so well looked after.

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Review of
Orchard View
from M M (Son of Resident) published on 6 January 2022 Submitted via Postal Card • Report

Overall Experience

Nice, homely home, quiet in general yet plenty of activities going on. Staff pleasant and helpful and manager very good.
Covid has limited some aspects of the activities etc sadly.
Recent new manger has much improved the home and staff more relaxed. Previous manager a disgrace and review would have

been very different.

Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard ViewThank you for your review and positive comments, we are looking forward to increased activities this year.

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Review of
Orchard View
from Carolyn P (Resident) published on 15 December 2021 Submitted via Postal Card • Report

Overall Experience

The home is good. Food, staff great our activities lady is great and keeps us occupied with quiz and games. But no shower in the room.

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Review of
Orchard View
from Syd (Son of Resident) published on 3 February 2021 Submitted via Website • Report

Overall Experience

My dad had a short stay at this home. All the staff are very friendly and I had no problem whatsoever with his stay here. My dad's needs are quite complex but it was met with the hard work of the staff.

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Review of
Orchard View
from Loraine M (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since January and I have found the staff to be very helpful and very caring. I am notified as soon as possible if she has any falls which she is prone to. My mum likes all the staff, she has even put on some weight.
I couldn't fault the staff, my mum receives excellent care

especially through this difficult time, and we have been able to visit when possible.

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Review of
Orchard View
from Neil M (Brother of Resident) published on 9 December 2020 Submitted via Postal Card • Report

Overall Experience

Management and staff are always helpful.

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Review of
Orchard View
from Freda K (Sister of Resident) published on 30 November 2020 Submitted via Postal Card • Report

Overall Experience

Having been asked to find alternative care home accommodation for my 88-year-old sister during the lockdown. I am eternally grateful to Park House. From my initial enquiry to the admitting of my sister the administration and empathy of staff was excellent. Despite being unable to visit because of the

lockdown, I was able to speak at any time with any staff including my sister! I have even received a photograph taken by the administrator which was most reassuring to see her looking so well. This was definitely an example of care demonstrated at the highest level. I cannot speak highly enough of all staff at Park House. Well Done.

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Review of
Orchard View
from G G (Son of Resident) published on 28 August 2020 Submitted via Postal Card • Report

Overall Experience

Dad always enjoyed his time at Park House. The staff were first class and looked after him well. We always had access to him right up until lockdown. Unfortunately, he passed away on the 17th of May 2020 at the age of 100. Big thank you to all the staff.

Reply from Sarah Fairbairn, Manager at Orchard ViewYour dad was a wonderful gentleman, it was a pleasure to look after him.

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Review of
Orchard View
from B B (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report

Overall Experience

It's a brilliant care home. All the staff are friendly and caring. They are all lovely and work hard. It hs been an anxious and testing time for then all recently but they have all kept smiling. They are like family to my mam.

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Review of
Orchard View
from M C (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report

Overall Experience

Staff are always friendly, polite and welcoming to friends and family when visiting my parent. Parent was welcomed to the home on admission and has been well cared for since, with assistance provided when needed and regular checks for comfort and safety throughout the day and night. Staff encourage

but do not force interaction, allowing my parent the dignity of choice. Rooms can be personalised, and the surroundings are pleasant and clean. Nursing staff maintain regular communication with the family regarding residents health.

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Review of
Orchard View
from Drew Y (Son of Resident) published on 10 February 2020 Submitted via Website • Report

Overall Experience

I've seen a huge improvement whilst mum has been at Park House. All of the staff without exception have been amazingly friendly and attentive, couldn’t ask for more.

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Review of
Deneside Court
from Dawn A (Wife of Resident) published on 14 January 2020 Submitted via Website • Report

Overall Experience

My husband who has Alzheimer’s spent 4 days in the hospital due to illness and pain. Whilst in hospital, I would like to say the staff provided care up and above the call of duty to both him and myself. My husband has 1-1 support during the daytime, and they looked after him fabulously and asked for

extra pain relief when required as what he had been taking wasn’t helping. They also asked for a recliner for myself as I was staying overnight. They looked after him amazingly, but even gave me transfers to and from the home to hospital to help me.
I am so grateful to all who helped us.
Thank you.

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Review of
Orchard View
from M A (Granddaughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report

Overall Experience

The staff are all absolutely lovely, and our grandma was very well looked after and comfortable during her stay.

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Review of
Orchard View
from B W (Wife of Resident) published on 3 December 2019 Submitted via Postal Card • Report

Overall Experience

My husband has been well looked after and treated with dignity and respect by all the staff at Park House. He is given good food which he enjoys and encouraged to join in with activities.

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Care Homes Owned by Careline Lifestyles UK Ltd in Tyne & Wear

Careline Lifestyles UK Ltd Locations in Tyne & Wear (5)

Careline Lifestyles UK Ltd Reviews in Tyne & Wear (40)

Reviews posted for members of Careline Lifestyles UK Ltd

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Orchard View

Deneside Court

Orchard View

Orchard View

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