Care Homes Owned by Careline Lifestyles UK Ltd in Tyne & Wear

There is certainly no care in this care home

Short stay - made happy by the staff.

Caring staff.

Many problems at first because of Covid and the manager was not there for long spells. Much has improved now with a new manager. The atmosphere is much happier and relaxed, more staff obvious. Thank you.

I needed to come into a care home for a short period of time due to a fall causing me to break my arm. I cannot wait to go home to my own property but my time spent here has been pleasant due to the staff being caring and helpful. The food is very good, well done to the cook and the staff.

I have alwats found the staff to be excellent, which would always be my first concern. Residents are encouraged to mix in the lounge and are not left in their rooms.

Park House is a lovely, friendly care home. The staff are all so kind and happy to help in any way. My sister and I are grateful for the excellent care my mam receives at Park House. We have peace of mind knowing Mam is so well looked after.

Recent new manger has much improved the home and staff more relaxed. Previous manager a disgrace and review would have been very different.

The home is good. Food, staff great our activities lady is great and keeps us occupied with quiz and games. But no shower in the room.

My dad had a short stay at this home. All the staff are very friendly and I had no problem whatsoever with his stay here. My dad's needs are quite complex but it was met with the hard work of the staff.

I couldn't fault the staff, my mum receives excellent care especially through this difficult time, and we have been able to visit when possible.

Management and staff are always helpful.

Having been asked to find alternative care home accommodation for my 88-year-old sister during the lockdown. I am eternally grateful to Park House. From my initial enquiry to the admitting of my sister the administration and empathy of staff was excellent. Despite being unable to visit because of the lockdown, I was able to speak at any time with any staff including my sister! I have even received a photograph taken by the administrator which was most reassuring to see her looking so well. This was definitely an example of care demonstrated at the highest level. I cannot speak highly enough of all staff at Park House. Well Done.

Dad always enjoyed his time at Park House. The staff were first class and looked after him well. We always had access to him right up until lockdown. Unfortunately, he passed away on the 17th of May 2020 at the age of 100. Big thank you to all the staff.

It's a brilliant care home. All the staff are friendly and caring. They are all lovely and work hard. It hs been an anxious and testing time for then all recently but they have all kept smiling. They are like family to my mam.

Staff are always friendly, polite and welcoming to friends and family when visiting my parent. Parent was welcomed to the home on admission and has been well cared for since, with assistance provided when needed and regular checks for comfort and safety throughout the day and night. Staff encourage but do not force interaction, allowing my parent the dignity of choice. Rooms can be personalised, and the surroundings are pleasant and clean. Nursing staff maintain regular communication with the family regarding residents health.

I've seen a huge improvement whilst mum has been at Park House. All of the staff without exception have been amazingly friendly and attentive, couldn’t ask for more.

Thank you.

The staff are all absolutely lovely, and our grandma was very well looked after and comfortable during her stay.

My husband has been well looked after and treated with dignity and respect by all the staff at Park House. He is given good food which he enjoys and encouraged to join in with activities.