The Holmes Care (Group) Ltd in West Lothian | 1 Care Home

Review of
Heatherfield
from B S (Resident) assisted by family/friend published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

I feel very happy & settled and well looked after, and I am content now. The staff are exceptional, food is always delicious with plenty of options to choose from.
I am always treated with dignity and respect.
I am happy with choice of activities and now taking part in them.
Every single member

of staff has treated me with so much dignity, respect, friendliness, compassion, caring, considerate, etc. Attitude of exceptional members of staff.
My bedroom is a very good size with lovely views of garden. My bedroom is always kept clean. Open visiting is really good.

Reply from Laura Poole, Communications at Heatherfield

Thank you so much for your heartfelt and thoughtful review. We're absolutely delighted to hear that you feel happy, settled, and well cared for-it means the world to us. Knowing that you feel respected, valued, and comfortable in your surroundings is exactly what we strive for every day.We're especially proud that our staff's compassion, kindness, and professionalism have made such a positive impact on your experience. We'll be sure to pass on your kind words to the entire team-they'll be thrilled to hear them! It's also wonderful to hear that you're enjoying the food, the variety of activities, and your lovely room with garden views. We're so pleased that open visiting has been beneficial for you and your loved ones too. Thank you for taking the time to leave your review for Heatherfield House.

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Review of
Heatherfield
from K F (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Dad is exceptionally well cared for and I am very happy with all aspects of both his care and my communications with staff. Care is always taken to ensure Dad can be as independent as possible, and do as much of his hobbies as he still can. Staff are very knowledgable about dad's medical needs, and

also know him very well.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you so much for your kind words. It means so much to our team knowing your dad feels supported to remain as independent as possible, and that you feel confident in both his care and the communication you receive from us.

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Review of
Heatherfield
from Susan B (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all very nice, polite and helpful. I am always kept up to date with how my dad is doing, if there are any issues. Any requests are dealt with straight away, nothing is too much for them. My dad is very happy where he is and is always praising the staff for their thoughtfulness and consideration.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you for your kind words which we can't wait to share with the team. Hearing how your dad is always praising the team means a great deal to us as the happiness of our residents is what we strive for. It also means a lot to know that you feel supported and well informed. Thank you again for taking the time to review.

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Review of
Heatherfield
from Elizabeth W (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been living at Heatherfield for a year now. She is settled, content and as happy as she can be. She is really well looked after by the staff here. What we're most impressed with at Heatherfield is the lovely atmosphere. The staff are incredibly caring and gentle. They smooth out any difficulties

with understanding and humour. There's plenty going on and my mother is on committee which is fantastic.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you for your kind words about Heatherfield. It's a privilege to have your mum with us - we are just so happy that she's content, settled, and that she feels part of life at the home. Our team work hard to create a warm environment for all so they will be very pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review of
Heatherfield
from Joan L (Husband of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

The short time my husband has been in Heatherfield has been very successful. I was very anxious initially but kind, efficient, professional staff have been most reassuring. Exchanges of information have been two way and any suggestions I have made have been acted on. I felt fully informed and included

in my husband's care. I also feel staff care for me too. My only criticism is that I feel the catering could be a bit more imaginative.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you so much for your thoughtful feedback. We're pleased to hear that your husband's time with us is already so positive and that you've felt reassured and included in your husband's care at Heatherfield. It's always our aim to ensure the residents and their families have as much support and information as they may need. We also appreciate your suggestion regarding the catering which will be shared with our Manager for consideration. Thank you.

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Review of
Heatherfield
from David D (Husband of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

Heatherfield is a very good care home. The management and staff are all excellent. The nurse in charge brought my wife on really well, and she was treated with dignity, empathy, and overall, I cannot fault the home.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you so much for your kind words. It is always our aim to ensure everyone receives the very best care and we're delighted this care has led to an improvement in your wife's overall welbeing. We really appreciate you taking the time to share your review, the words mean a great deal to us all.

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Review of
Heatherfield
from David K (Son of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother came to the care home, she has improved very well. The staff and manager are very good and approachable. We as a family are kept up to date if there are any issues with Mum.
The patients are well looked after, and there are quite a few activities for them to go to. I think my mum is

very happy here.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you so much for taking the time to give our home a review. It's lovely to hear that your mum is happy and well cared for. We're proud to have a team that are approachable and supportive, and we do have a great Activities Co-ordinator who is always organising a range of activities for residents to enjoy. It's also great to know that you feel well informed about her care. If there's anything further we can do please don't hesitate to get in touch with us.

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Review of
Heatherfield
from Louise N (Wife of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the care my husband is receiving. Staff are always very helpful & professional.

Reply from Clare Cogan Turner, Communications at Heatherfield

Thank you so much for sharing your feedback. We're pleased to hear that you are very happy with the care your husband is receiving, and that our staff have been helpful and professional throughout. It means a lot to know we are meeting your expectations and making a difference.

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Review of
Heatherfield
from M T (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Myself and Mum are very well supported by all staff. I am always met with smiling kindness and kept well informed of all Mum's needs and care. Mum's room and all other facilities are kept spotless. She is included in many of the activities even though, physically she isn't as able to join in as she

once was. It's good for her social skills/needs. I cannot praise the carers enough. Most of the time Mum is easy to work with but staff need to watch as she can lash out without warning. The respect and care remain the same. Excellent.

Reply from Emily Nash, Administrator at Heatherfield

Thank you for your kind words and for taking the time to leave a review!

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Review of
Heatherfield
from Ishbel O (Daughter-in-law of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother in law has been a resident of Heatherfield care home.
At all times we have found the home to be warm and welcoming providing a high standard of care to all the residents, with all their varying needs.
Their staff respect that all residents will not want to throw themselves into joint activities,

but special mention should be given to all the constant events and fun days they do to provide for the old people keeping them active in both mind and body. Well done to all the staff.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from L W (Granddaughter of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

Lovely set up for mothers day with cakes, scones and sandwiches. Staff were all very kind and helpful.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from J D (Son of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

Very nice service and spread. Mum enjoyed it very much.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from J F (Daughter of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

Staff always friendly and helpful. Activities for residents are always well planned and relevant for the service users needs.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from C P (Son of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Heatherfield just prior to full restrictions coming into force. This was an extremely difficult time. The staff then, I'm sure, did the best they could to provide the best care. I had issues with the old regime. However, after the new manager arrived everything greatly improved.

All staff are caring and attentive and there now exists a much friendlier atmosphere. The activities coordinator is doing a great job which we appreciate. I can only thank all staff for the care and attention they provide.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from J M (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

The staff are amazing, go beyond and above, treat my mum like a queen. Can't fault the care ever, make the family feel at home with Mum.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from Alison P (Granddaughter of Resident) published on 26 February 2023

Submitted via Postal Card • Report

Overall Experience

Myself, my mum and daughter visited on Valentine's day for a special afternoon tea which was thoroughly enjoyed. Heatherfield Care Home really go the extra mile for the residents.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.

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Review of
Heatherfield
from G S (Wife of Resident) published on 18 March 2022

Submitted via Postal Card • Report

Overall Experience

I have the highest regard for the carers for the way have coped over the last couple of years. My husband was discharged to the home at the beginning of lockdown, and despite not being able to visit I was always kept up to date on his welfare. Since then when I visit he always seems content and well

cared for.

Reply from Hazel, Home Manager at Heatherfield

Thank you for your kind words and for taking the time to write a review. It is greatly appreciated.

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Review of
Heatherfield
from J D (Son of Resident) published on 7 March 2022

Submitted via Postal Card • Report

Overall Experience

What a fantastic day I had with my Mum, she was beaming from start to finish. I can't thank the staff enough they really do go the extra mile. I must say the care and attention to detail in Heatherfield is second to none. Thanks very much again for making Mum feel, very special.

Reply from Hazel, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to write a lovely review. It is greatly appreciated.

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Review of
Heatherfield
from L R (Daughter of Resident) published on 3 March 2022

Submitted via Postal Card • Report

Overall Experience

I am so happy with Mum's care. I would not think of a better care home. The receptionist is so helpful. The manager is always available, but big praise to the coordinators; they do an amazing job.

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Review of
Heatherfield
from N B (Daughter of Resident) published on 29 March 2021

Submitted via Postal Card • Report

Overall Experience

My mum went into Heathfield in January 2020, not long before the first Covid lockdown. The management and staff kept us well informed as to how my mum was doing, which we really appreciated. We were able to phone and speak to Mum any time, which we really appreciated. In my view, the staff have worked

really hard to keep my mum safe, which is greatly appreciated.

Reply from May Robertson, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review. Kind Regards May

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Care Home Owned by The Holmes Care (Group) Ltd in West Lothian

The Holmes Care (Group) Ltd Locations in West Lothian (1)

The Holmes Care (Group) Ltd Reviews in West Lothian (47)

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