Care Homes Owned by The Holmes Care (Group) Ltd in West Lothian

Since coming to Heatherfield in February, both of my parents have been treated with care and humanity. Their medical needs are addressed, and both of their health has improved. Mum in particular, has a 100% improvement in quality of life. The social interaction with residents and the positive engagement with highly motivated and professional staff see her thrive and her health improve consistently. I can't thank or recognise the staff highly enough. To a person, they are all consummate professionals. Mum has signed in agreement with this review.

My mother is getting frail and often more confused. As a family we really apreciate the warmth and kindness shown to her and the support we are given. There is such a positive, happy atmopshere in Heatherfield. My mothers care is excellent. She is always smartly turned out and is involved with as many activities as she wishes to join. Well done!

PS & even baked her a birthday cake!

My wee mum has been in Heatherfield for a few months now. I had huge reservations before Mum came to live here... I'm a very protective daughter! However, I'm so delighted with the care & attention my mum receives from everyone, all the time. Mum's dementia is progressing & her needs are becoming more complex. Nothing at all is a problem or an issue. Mum is 100% in the best place. Thank you so much. x

Plenty of room to relax in and broad corridors.

This day, being our anniversary, we wanted to enjoy the day, and we got it. Good old-fashioned singing and a jolly time—all seemed to enjoy it, especially the oldies. A good meal was served to us and the table was well dressed both of us had a good time & rounded off our day. Thanks folkes.

My bedroom is a very good size with lovely views of garden. My bedroom is always kept clean. Open visiting is really good.

Dad is exceptionally well cared for and I am very happy with all aspects of both his care and my communications with staff. Care is always taken to ensure Dad can be as independent as possible, and do as much of his hobbies as he still can. Staff are very knowledgable about dad's medical needs, and also know him very well.

The staff are all very nice, polite and helpful. I am always kept up to date with how my dad is doing, if there are any issues. Any requests are dealt with straight away, nothing is too much for them. My dad is very happy where he is and is always praising the staff for their thoughtfulness and consideration.

The short time my husband has been in Heatherfield has been very successful. I was very anxious initially but kind, efficient, professional staff have been most reassuring. Exchanges of information have been two way and any suggestions I have made have been acted on. I felt fully informed and included in my husband's care. I also feel staff care for me too. My only criticism is that I feel the catering could be a bit more imaginative.

Heatherfield is a very good care home. The management and staff are all excellent. The nurse in charge brought my wife on really well, and she was treated with dignity, empathy, and overall, I cannot fault the home.

The patients are well looked after, and there are quite a few activities for them to go to. I think my mum is very happy here.

Very happy with the care my husband is receiving. Staff are always very helpful & professional.

Myself and Mum are very well supported by all staff. I am always met with smiling kindness and kept well informed of all Mum's needs and care. Mum's room and all other facilities are kept spotless. She is included in many of the activities even though, physically she isn't as able to join in as she once was. It's good for her social skills/needs. I cannot praise the carers enough. Most of the time Mum is easy to work with but staff need to watch as she can lash out without warning. The respect and care remain the same. Excellent.

Their staff respect that all residents will not want to throw themselves into joint activities, but special mention should be given to all the constant events and fun days they do to provide for the old people keeping them active in both mind and body. Well done to all the staff.

Lovely set up for mothers day with cakes, scones and sandwiches. Staff were all very kind and helpful.

Very nice service and spread. Mum enjoyed it very much.

Staff always friendly and helpful. Activities for residents are always well planned and relevant for the service users needs.

My mother was admitted to Heatherfield just prior to full restrictions coming into force. This was an extremely difficult time. The staff then, I'm sure, did the best they could to provide the best care. I had issues with the old regime. However, after the new manager arrived everything greatly improved. All staff are caring and attentive and there now exists a much friendlier atmosphere. The activities coordinator is doing a great job which we appreciate. I can only thank all staff for the care and attention they provide.

The staff are amazing, go beyond and above, treat my mum like a queen. Can't fault the care ever, make the family feel at home with Mum.