The Holmes Care (Group) Ltd in West Lothian | 1 Care Home

Review of
Heatherfield
from Elizabeth W (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Heatherfield Nursing Home is a warm and welcoming place. There is always laughter and many smiles, whether it's from residents or any of the staff.
We continue to be in awe of the patience and skill shown in all aspects of my mother's care. Well done. Great to see the improvements being made in the

building. Please keep this going.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for your lovely words about Heatherfield. We're delighted to hear how much the warmth and care of our team mean to you and your family. Your kind encouragement about the improvements to the home is truly appreciated - we'll continue building on the progress made to ensure Heatherfield remains the best it can be for everyone who lives there.

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Review of
Heatherfield
from Nikki M (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My wee mum has been in Heatherfield for a few months now. I had huge reservations before Mum came to live here... I'm a very protective daughter! However, I'm so delighted with the care & attention my mum receives from everyone, all the time. Mum's dementia is progressing & her needs are becoming more

complex. Nothing at all is a problem or an issue. Mum is 100% in the best place. Thank you so much. x

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for your lovely words. We understand how hard it can be to make the decision to have a loved one in a care home, so it means a great deal to know you feel reassured and happy with your mum's care. Our team will be so pleased to hear how much their kindness and support have helped both you and your mum as she has been settling in.

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Review of
Heatherfield
from Kenneth P (Husband of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has settled in beautifully.
Helpful staff, airy surroundings.
Plenty of room to relax in and broad corridors.

Reply from Laura Poole, Communications at HeatherfieldThank you for your kind words. We're so pleased to hear that your wife has settled in well at Heatherfield and that you're happy with the environment and support from our team. Creating a comfortable and spacious home is important to us, and it's lovely to know it's made a positive difference.

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Review of
Heatherfield
from Colin B (Husband of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

This day, being our anniversary, we wanted to enjoy the day, and we got it. Good old-fashioned singing and a jolly time—all seemed to enjoy it, especially the oldies. A good meal was served to us and the table was well dressed both of us had a good time & rounded off our day. Thanks folkes.

Reply from Laura Poole, Communications at HeatherfieldThank you so much for your lovely review, and a very happy anniversary to you both! We're delighted to hear that you had such an enjoyable day with us at Heatherfield. It's wonderful to know that the singing, good company, and well-dressed table helped make your celebration feel special.We'll be sure to pass on your kind words to the team, they'll be thrilled to know they helped round off your day so nicely.

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Review of
Heatherfield
from B S (Resident) assisted by family/friend published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

I feel very happy & settled and well looked after, and I am content now. The staff are exceptional, food is always delicious with plenty of options to choose from.
I am always treated with dignity and respect.
I am happy with choice of activities and now taking part in them.
Every single member

of staff has treated me with so much dignity, respect, friendliness, compassion, caring, considerate, etc. Attitude of exceptional members of staff.
My bedroom is a very good size with lovely views of garden. My bedroom is always kept clean. Open visiting is really good.

Reply from Laura Poole, Communications at HeatherfieldThank you so much for your heartfelt and thoughtful review. We're absolutely delighted to hear that you feel happy, settled, and well cared for-it means the world to us. Knowing that you feel respected, valued, and comfortable in your surroundings is exactly what we strive for every day.We're especially proud that our staff's compassion, kindness, and professionalism have made such a positive impact on your experience. We'll be sure to pass on your kind words to the entire team-they'll be thrilled to hear them! It's also wonderful to hear that you're enjoying the food, the variety of activities, and your lovely room with garden views. We're so pleased that open visiting has been beneficial for you and your loved ones too. Thank you for taking the time to leave your review for Heatherfield House.

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Review of
Heatherfield
from K F (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

Dad is exceptionally well cared for and I am very happy with all aspects of both his care and my communications with staff. Care is always taken to ensure Dad can be as independent as possible, and do as much of his hobbies as he still can. Staff are very knowledgable about dad's medical needs, and

also know him very well.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for your kind words. It means so much to our team knowing your dad feels supported to remain as independent as possible, and that you feel confident in both his care and the communication you receive from us.

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Review of
Heatherfield
from Susan B (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all very nice, polite and helpful. I am always kept up to date with how my dad is doing, if there are any issues. Any requests are dealt with straight away, nothing is too much for them. My dad is very happy where he is and is always praising the staff for their thoughtfulness and consideration.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you for your kind words which we can't wait to share with the team. Hearing how your dad is always praising the team means a great deal to us as the happiness of our residents is what we strive for. It also means a lot to know that you feel supported and well informed. Thank you again for taking the time to review.

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Review of
Heatherfield
from Joan L (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

The short time my husband has been in Heatherfield has been very successful. I was very anxious initially but kind, efficient, professional staff have been most reassuring. Exchanges of information have been two way and any suggestions I have made have been acted on. I felt fully informed and included

in my husband's care. I also feel staff care for me too. My only criticism is that I feel the catering could be a bit more imaginative.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for your thoughtful feedback. We're pleased to hear that your husband's time with us is already so positive and that you've felt reassured and included in your husband's care at Heatherfield. It's always our aim to ensure the residents and their families have as much support and information as they may need. We also appreciate your suggestion regarding the catering which will be shared with our Manager for consideration. Thank you.

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Review of
Heatherfield
from David D (Husband of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

Heatherfield is a very good care home. The management and staff are all excellent. The nurse in charge brought my wife on really well, and she was treated with dignity, empathy, and overall, I cannot fault the home.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for your kind words. It is always our aim to ensure everyone receives the very best care and we're delighted this care has led to an improvement in your wife's overall welbeing. We really appreciate you taking the time to share your review, the words mean a great deal to us all.

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Review of
Heatherfield
from David K (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Since my mother came to the care home, she has improved very well. The staff and manager are very good and approachable. We as a family are kept up to date if there are any issues with Mum.
The patients are well looked after, and there are quite a few activities for them to go to. I think my mum is

very happy here.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for taking the time to give our home a review. It's lovely to hear that your mum is happy and well cared for. We're proud to have a team that are approachable and supportive, and we do have a great Activities Co-ordinator who is always organising a range of activities for residents to enjoy. It's also great to know that you feel well informed about her care. If there's anything further we can do please don't hesitate to get in touch with us.

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Review of
Heatherfield
from Louise N (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the care my husband is receiving. Staff are always very helpful & professional.

Reply from Clare Cogan Turner, Communications at HeatherfieldThank you so much for sharing your feedback. We're pleased to hear that you are very happy with the care your husband is receiving, and that our staff have been helpful and professional throughout. It means a lot to know we are meeting your expectations and making a difference.

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Review of
Heatherfield
from M T (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report

Overall Experience

Myself and Mum are very well supported by all staff. I am always met with smiling kindness and kept well informed of all Mum's needs and care. Mum's room and all other facilities are kept spotless. She is included in many of the activities even though, physically she isn't as able to join in as she

once was. It's good for her social skills/needs. I cannot praise the carers enough. Most of the time Mum is easy to work with but staff need to watch as she can lash out without warning. The respect and care remain the same. Excellent.

Reply from Emily Nash, Administrator at HeatherfieldThank you for your kind words and for taking the time to leave a review!

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Review of
Heatherfield
from Ishbel O (Daughter-in-law of Resident) published on 18 April 2023 Submitted via Postal Card • Report

Overall Experience

My mother in law has been a resident of Heatherfield care home.
At all times we have found the home to be warm and welcoming providing a high standard of care to all the residents, with all their varying needs.
Their staff respect that all residents will not want to throw themselves into joint activities,

but special mention should be given to all the constant events and fun days they do to provide for the old people keeping them active in both mind and body. Well done to all the staff.