Care Home Owned by The Holmes Care (Group) Ltd in Ayrshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Ayrshire for The Holmes Care (Group) Ltd are showing below.
View the details of all 23 locations (with 981 reviews) owned by The Holmes Care (Group) Ltd
The Holmes Care (Group) Ltd Locations in Ayrshire (1)
Three Towns Care Home
9.7
49 reviews
Afton Road, Stevenston KA20 3HA
"My mother of 99 years has been a resident in Three Towns for the past 9 months. The reduction in her faculties has continued over that time…" Read all 49 reviews
Location Type Care Home
Three Towns Care Home is located in the coastal town of Stevenston, benefiting from beautiful views of the Firth of Clyde, with easy access to Glasgow and Prestwick. This versatile care home welcomes many nursing and care requirements, as well dementia-related… Read more about Three Towns Care Home
- Care Provided
- Long Term/Permanent
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 60 Rooms
- from £1,381 / week
The Holmes Care (Group) Ltd Reviews in Ayrshire (49)
9.4
The Holmes Care (Group) Ltd has a Group Review Score of 9.4 (9.380) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Holmes Care (Group) Ltd must have a Review Score.
Review of
Three Towns Care Home
from S A (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother of 99 years has been a resident in Three Towns for the past 9 months. The reduction in her faculties has continued over that time increasing her care needs. All staff have responded to her increased needs in a very positive way which has greatly contributed to my mother's welfare. The facilities
including cleanliness at Three Towns mirrors the staff's professional and positive attitude and my mother could not wish for better. My mother being so well looked after has greatly reduced the families concerns and distress at this difficult tie at the end of our mother's life we could not wish for better. The staff's pro-active approach to communication to us of how my mother is faring has been very helpful to our piece of mind.
Reply from Clare Cogan Turner, Communications at Three Towns Care HomeThank you so much for your thoughtful words which will be shared with the Three Towns Team. We're truly honoured to be entrusted with your mother's care, and it's heartening to hear that our team's support and communication have helped ease your family's worries. Knowing that she is comfortable and well cared for means everything to us.
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Review of
Three Towns Care Home
from Mary C (Aunt of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visit niece. Overall feeling their homes is well managed. Though we didn't have food, the meals served to our niece looked tasty and well presented in the servings.
I follow on social media page - posted activities are amazing. Good planning by the activity staff, thanks for the caring staff. Our
I follow on social media page - posted activities are amazing. Good planning by the activity staff, thanks for the caring staff. Our
niece is in a safe place.
Reply from Laura Poole, Communications at Three Towns Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that you had a positive experience during your visit and that your niece is happy and well cared for. Our team works hard to provide nutritious, well-presented meals and to create meaningful activities that bring joy to our residents.We're especially pleased to know you follow our social media updates - we love sharing those special moments! Your reassurance that your niece is in a safe place means a great deal to all of us. Thank you again for your support.
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Review of
Three Towns Care Home
from Rose W (Wife of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
At Three Towns Care Centre, my late husband experienced a level of love, care, compassion and dignity that brought relief to an anxious family making a difficult transition. We appreciated the attentive care shown by all staff members, from nurses and carers, to domestic, kitchen, admin staff and management.
As a family, we were particularly grateful for the personal relationships built between my husband and his dedicated nurses and carers, as well as the wonderfully stimulating input of the amazing team of activities coordinators. These made him feel like a person, rather than a resident. We are deeply thankful to all at Three Towns for their hard work and commitment to his care.
Reply from Clare Cogan Turner, Communications at Three Towns Care HomeThank you for sharing such heartfelt words. It means a great deal to know that your husband felt truly cared for and valued during his time at Three Towns. It was our privilege to care for him, and your gratitude will be shared with the whole team, who will be deeply moved to know the difference they made to you all. Thank you.
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Review of
Three Towns Care Home
from M M (Wife of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband moved into the Three Towns Care Home at the beginning of March. He was made very welcome by the staff and the fellow residents he met, and appeared to have settled in really well. Unfortunately, he was only there for a week when he had to be taken to Crosshouse Hospital where he sadly passed
away a few days later.
Reply from Clare Cogan Turner, Communications at Three Towns Care HomeWe are so sorry for your loss and, at such a time, are humbled that you have taken the time to leave such a thoughtful review for our team. Even though it was only for a short time we are pleased that we were able to offer your husband a caring welcome which ensured he felt settled in his last days.
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Review of
Three Towns Care Home
from Claire H (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are so helpful and caring to all residents and made my father settle in very quickly by how nice they were. Management are very approachable and caring, nothing is a bother to them. Even going to visit the staff make you so welcome, its like a family and it makes you so at ease the way they
care. they definitely deserve a medal.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review.
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Review of
Three Towns Care Home
from L W (Niece of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was a resident for the last six years of her life. In this time she was well-loved and cared for by all of the staff who worked in the home. Her family were happy with the support that was also provided to them.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review.
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Review of
Three Towns Care Home
from A M (Son-in-law of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall experience was very good. The staff were caring, communicative and very pleasant. Management had a professional, approachable style and were always available to deal with enquiries. The building was spacious, clean and relaxed in nature with the food being plentiful and varied. The staff, especially
the carers, deserve a better wage without the overheads being passed onto the users. The overall cost to the fully financing user is disgraceful and verging on exploitative.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review.
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Review of
Three Towns Care Home
from C L (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff at Three Towns Care Home provided excellent care for my father throughout his 4 year stay with them.
The management and staff take pride in their job and are always proactive to the needs of their residents, while checking that family feel assured. As expected, when mt father passed away, they
The management and staff take pride in their job and are always proactive to the needs of their residents, while checking that family feel assured. As expected, when mt father passed away, they
were caring, respectful and professional.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words and taking the time to leave a review. It is much appreciated.
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Review of
Three Towns Care Home
from E F (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When Mum first moved to Three Towns Care Home, we were a bit apprehensive as to how quickly she would settle. We needn't have worried as the love, care and patience shown by each and every member of staff, whether kitchen, domestic, nursing/carers admin and management helped her adapt quickly. As visitors,
we never felt we were in the way and we felt part of the Three Towns family. Mum was treated with care and dignity right to the end and we are indebted to the town for their compassion and dedication.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words and taking the time to leave a review!
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Review of
Three Towns Care Home
from C H (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was a resident in this care home I have nothing but praise for the care and attention my mum received! The staff are amazing always super friendly and do their best in dealing with residents of this cruel horrendous disease. I found the staff and management very approachable in any circumstances
I could always discuss the issues and health and well being of my mother all our needs were met with great care and communication. The hard-working staff went above and beyond for all of us as a family.
The rooms, food, and care, are all superb.
Many thanks for all your hard work.
The rooms, food, and care, are all superb.
Many thanks for all your hard work.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words and taking the time to leave a review!
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Review of
Three Towns Care Home
from Derek B (Son of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
From the point we visited the home we got a comfortable feeling from the manager and staff that my mum would be looked after. In the short time she had been there, those initial feelings were correct. The staff worked with her, getting her out of bed and into lounge and showed a genuine feeling of wanting
to help her.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words and for taking the time to leave a review!
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Review of
Three Towns Care Home
from J H (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Three Towns Carehome is absolutely outstanding. The care, compassion, and dedication all staff show enhance the ethos of this care home. The home was spotlessly clean, staff were always busy cleaning ensuring there was a high standard of cleanliness. The kitchen staff provided lovely food which mum
enjoyed. The care staff were fantastic with their patients making them feel at home. Lots of fantastic activities were done daily. Nurses are so caring and compassionate but more so during the stages of mum passing. If I have missed any staff I apologise as this is one excellent home with outstanding staff. Puts my trust back into care homes.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review.
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Review of
Three Towns Care Home
from M B (Sister of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very satisfied with the care my brother receives in the Three Towns Care Home. He was treated with care and dignity and compassion. We as a family were also welcomed and kept up to date with his care.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review!
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Review of
Three Towns Care Home
from A C (Sister of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my brother received was excellent. The staff treated my brother with dignity and respect. The rooms are kept clean and tidy. The food was to a very good standard and plentiful. Looks as if lots of activities were available to residents. Safety and security are of a high standard. It seems to
be good value for money as my brother was well looked after.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review!
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Review of
Three Towns Care Home
from J C (Sister of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely place to visit my brother, all staff so welcoming and friendly. The staff looked after my brother with care and affection, nothing was too much bother for them.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review!
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Review of
Three Towns Care Home
from B R (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In general, I have found care good. The staff are caring. Kindness and thoughtfulness are evident. The environment reflected this also. It was noted that some items were missing though it is not unusual in care homes with wandering confused residents. The staff were helpful and responsiveness good.
Staff were genuinely well informed but if not, would seek to find out
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and taking the time to leave a review!
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Review of
Three Towns Care Home
from A L (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was a resident for a short time, during that time the staff made an effort to get know him, and adapted to his individual needs, showing him understanding and patience. We were always made to feel welcome and told to contact them when we needed to. During my dad's final days, the support of my
dad, but also us as his family was outstanding.
Reply from Emily Nash, Administrator at Three Towns Care HomeThank you for your kind words, and for taking the time to leave a review!
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Review of
Three Towns Care Home
from D C (Wife of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The standard of care my husband has received is superb. All the staff have taken the time and effort to get to know him, showing patience, kindness and affection towards him. The speed with which he settled in is a tribute to the level of care and attention to detail. Nothing is ever seen as 'too much'
and I am supported and welcomed when I visit. I am so happy we found this amazing place for him, every member of staff, whatever their role is happy to take time to help and support residents and their families. Thank you to everyone from the bottom of my heart.
Reply from Alison Price, Service Manager at Three Towns Care HomeThank you for your kind words and for taking the time to leave a review.
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Review of
Three Towns Care Home
from Brenda L (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The whole team are fantastic. Caring and thoughtful and their commitment and love of their work really shine through. Mum is so settled, relaxed and happy since she moved in back in May. The Three Towns was our first choice and still is. So grateful for all the care, not only for Mum but to myself and
the family. I'd give everyone 20 out of 10! Not just a home, but Mum's home now. Lots for Mum to do and she is thriving. Thank you so much, everyone. Mum has described everyone as lovely kind and helpful. She also said everyone is always smiling and can't do enough for me. Best of all no stairs. Thank you and keep doing what you do.
Reply from Alison Price, Service Manager at Three Towns Care HomeThank you for your kind words and for taking the time to leave a review.
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Review of
Three Towns Care Home
from E C (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My parent was a resident for nine years in this facility and was treated with the utmost respect and care during their time there. They were given every opportunity to fulfil their potential. I fully believe without the care they received they would not have lived as long as they did. The staff were
very friendly and made me feel part of the family which it is within the care home. During their final days the care and attention given to them was exemplary.
Reply from Alison Price, Service Manager at Three Towns Care HomeThank you for your kind words and for taking the time to leave a review.
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Awards / Recognitions (3)
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