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Care Home Owned by The Holmes Care (Group) Ltd in Renfrewshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Holmes Care (Group) Ltd in Renfrewshire

Only the locations & reviews in Renfrewshire for The Holmes Care (Group) Ltd are showing below.

View the details of all 23 locations (with 1007 reviews) owned by The Holmes Care (Group) Ltd

The Holmes Care (Group) Ltd Locations in Renfrewshire (1)

 - Browse 1 Care Home owned by The Holmes Care (Group) Ltd in Renfrewshire
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Craigielea
French Street, Renfrew PA4 8DG 
8.3 109 reviews
Craigielea, Renfrew, Renfrewshire
"Following a fall on Hogmanay my 87 year old father was taken into hospital and stayed there for about 2 weeks. After much discussion with…"   Read all 109 reviews
  • from £1,500 / week
  • 85 Rooms
Location Type Care Home

Craigielea is an 85 bed, purpose built, care facility that has been designed with the aim of creating an enjoyable, bright living space that supports residents in their day to day lives; and as such, ... Read more about Craigielea

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

The Holmes Care (Group) Ltd Reviews in Renfrewshire (109)

9.4

The Holmes Care (Group) Ltd has a Group Review Score of 9.4 (9.361) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Holmes Care (Group) Ltd must have a Review Score.

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Review of

Craigielea

from James H (Son of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall on Hogmanay my 87 year old father was taken into hospital and stayed there for about 2 weeks. After much discussion with Adult Services it was agreed that he required constant care, so three care homes were visited with Craigielea chosen. The actual move to Craigielea was thrust upon
us with next to no notice.
Thankfully Craigielea were very helpful and cooperative throughout this time. I live a five hour drive from Renfrew and I really appreciated a call from Eileen (admin) informing me my father was safe and settling in well. I was aware of this from my siblings but the call made a real difference.
On my first visit to Craigielea I was impressed with the setup, how clean it was and especially the staff. EVERYONE from admin to medical to cleaning staff were so friendly and welcoming.
In summary everyone at Craigielea made a very difficult and stressful time bearable and I continue to feel my father is in the right place.
Reply from Clare Cogan Turner, Communications at CraigieleaThank you so much for taking the time to share your experience with Craigielea Care Home. We understand how difficult and sudden the move must have felt following your father's hospital stay, and we're so pleased that our team were able to offer reassurance and support during such a stressful time. It means a great deal to hear that our call made a difference and that you felt informed and comforted, especially with you living so far away.
Your kind words about the cleanliness of the home and the warmth of our whole team - from administration to care and housekeeping - are truly appreciated. Creating a safe, welcoming and supportive environment for residents and their families is at the heart of what we do.
Thank you for placing your trust in Craigielea. We are honoured to be caring for your father and are so glad you feel he is in the right place.
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Review of

Craigielea

from Moira M (Mother of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been contacting and visiting our daughter for the past 6/7 years who needed 24/7 care. The staff were excellent in caring for her & communicating wth us. Our daughter and ourselves were very happy to be given the chance to get a placement here. As you enter the care home you get a joyous feeling.
It's such a happy place. The patients are all treated with great dignity. We received tremendous help at the end of our daughters life, and in fact all through her stay. The staff became like our extended family. We could relax and trust them knowing how they were looking & loving & caring for her, our lovely daughter, whom was 44 years old when she passed away at the care home, after receiving a severe brain injury. Thank you to all the staff for the hugs and love.
Reply from Laura Poole, Communications at CraigieleaThank you so much for sharing such a moving and heartfelt message. We are truly honored that you entrusted us with your daughter's care over the past several years.It was a privilege to support her and your family throughout her time with us, and especially during those final, precious moments. Your kind words mean so much to the entire team - to know that you felt comforted, supported.On behalf of everyone at Craigielea, thank you for allowing us to be part of her journey and for your beautiful tribute. With warmest regards and deepest sympathy.
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Review of

Craigielea

from J M (Wife of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given in Adams Unit is truly excellent and special. There is a warm and welcoming atmosphere and staff seem to know the residents as individuals. As a visitor, I frequently see many acts of personalised care and attention and feel my husband is treated as an individual. There is also a place
to make coffee which helps the homely feel. I can't speak highly enough of the care - thank you to the unit lead and all the staff.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words and taking the time to leave a review.
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Review of

Craigielea

from F D (Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The food is too often not well cooked. There is far too much of it, especially for elderly people who do not require huge meals as we may have done when we were younger and fitter. There is not enough staff across the board for all that needs to be done here, despite individual staff members and managers
often showing great kindness to me as a resident. The considerable outside ground area needs the attention of a full-time gardener.
Reply from Emily Nash, Administrator at CraigieleaThank you for your feedback, we do appreciate your concerns - Our Regional Manager is going to arrange a meeting with the home direct and address the concerns which you have raised.
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Review of

Craigielea

from E D (Resident) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Poor communication - don't know what events on where. Friendly atmosphere, helpful staff. Would like more salad.
Reply from Emily Nash, Administrator at CraigieleaThank you for taking the time to provide us with a review - Firstly, I am delighted you feel the atmosphere is friendly and the staff are helpful, I will share this with the team. I am disappointed we have not met your expectations concerning communication and would like to discuss this further. I will be in touch to arrange a meeting to resolve any ongoing issues.
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Review of

Craigielea

from L P (Sister of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In recent weeks there has been a big improvement in the atmosphere in the care home. The caring staff seem a lot happier and more relaxed whilst doing their jobs. There are still things that need improving. In particular the activities. I know the deputy manager and temporary manager are working on
this. So things are going to be better.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words and for taking the time to leave a review! We look forward to hearing about the improvements once they come into place.
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Review of

Craigielea

from Linda B (Friend of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was a resident in Craigielea care home. The staff were professional, caring and kind. Nothing at all was a problem for them. She received first class care from all the team.
When she was on end-of-life, the staff looked after her family and friends providing comfort, tea/coffee and a listening
ear. As a retired staff nurse, I would recommend Craigielea care home to family and friends knowing they would be well looked after by everyone who works there. Well done to all the staff, you were amazing. Thank you.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words and for taking the time to leave a review!
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Review of

Craigielea

from B A (Son of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was totally blown away by the service and how recently they have gone beyond their call of duty, Valentine's Day was outstanding and my relatives were able to have a meal with added extras such as a card, rose and chocolates. The care home is beautifully furnished, has no smell like care homes do
and the care is good with brilliant staff and management who are always on hand even at weekends and late nights. I am now confident that I have made the right choice and would recommend it to everyone looking for care.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words, and for taking the time to leave a review!
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Review of

Craigielea

from Lynsey M (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has very recently moved into Craigielea, and already I am so impressed with the care she is receiving. From my initial visit to Mum moving in we have had so much support from the whole team. The care home is very inviting, and has a lovely feel to it. The facilities are excellent. Mum’s room
is lovely. There are plenty of activities for Mum to join in with, she even had her hair cut in the salon within 48 hours of moving in. The dining rooms are presented well and the choice of food is great. The staff are very friendly and helpful and they treat the residents with kindness, care and respect. I cannot recommend Craigielea Care Home highly enough.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words, and taking the time to leave a review!
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Review of

Craigielea

from Audrey S (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Craiglea care home about a month ago. We can visit almost anytime, without prior arrangement. The home is welcoming and warm with excellent food and menu choices. When my father had a recent infection, two wonderful members of staff took time out of their busy days to support my dad
and me! I'm grateful that I can phone my dad when I want, as I live far away.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words, and for taking the time to leave a review!
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Review of

Craigielea

from David D (Brother of Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our sister on a regular basis. Our journey south takes four hours. She is always in good form and always clean and tidy. Her hair is always clean and brushed. Problems with hearing aids get fixed. The staff are efficient when dealing with our phone calls. There is a friendly atmosphere in the
home, always warm and well lit, plenty of light. Food has plenty of choice. Well done to all staff and management.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words and for taking the time to leave a review!
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Review of

Craigielea

from L W (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Craigielea for approximately 14 months. During that time we felt my mother was well cared for and her needs were met. Not everything or everyone was perfect for my mother as she felt she was able to look after herself. This was not the case and the staff on the Robertson
wing did everything they could to help her and maintain her dignity which was most important to her and us.
Reply from Emily Nash, Administrator at CraigieleaThank you for your kind words, and for taking the time to leave a review.
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Review of

Craigielea

from K O (Sister of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Craigielea is a fantastic care home, my brother is a resident in 'Adams Unit', he is very happy and well looked after - the staff are amazing and so caring. Plenty to do for them, the activities coordinator is so efficient, they have a new manager and she is doing wonderful things, it's had a really
lovely uplift with facilities and surroundings. Residents' hair stylist is so caring, she does so much more than just their hair. The head nurse (deputy manager) goes above and beyond her duties.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from C R (Wife of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for in the home. He seems content. The staff work very hard to make the unit a pleasant place to be.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from W A (Son of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve only come on to completely hype up and preach my support for the new management they have in place. The manager is an absolute delight to deal with and she will resolve all and any issues you have. I had slight concerns with previous management about the care of my mum and nothing was really done
about it. I brought these same concerns to the new manager and they were fixed within the week. When visiting mum, I can’t help but watch. The staff evidently love what they do and that is just shown by the love and care they consistently show.
My mum loves to spend time with other patients and she just adores the staff that look after her. All the new activities really have made a difference to my mum. She’s now engaging with others and has made close friends. Although I can’t take Mum out anymore, the new bistro brings about old memories of nipping out for a coffee. She might not always have the ability or patience to say thank you. So hear it from me, thank you!
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from Lynn F (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was newly admitted, staff have worked hard to get to know her likes and dislikes. Staff keep the family informed about Mum's behaviour and mood and what they have done for her. The home is kept very clean, domestic staff should be proud. The family are pleased with all services provided. 10/10.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from F R (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the Robertson unit for just over two years now. She is very happy, content and her health has improved due to the care and support she gets from all the staff. We are always kept updated how Mum is doing and get regular reviews. It gives us great piece of mind knowing she’s getting well
looked after! We look at the staff as extended family. Thank you for all you do, it means so much to us! Also wants to thank one staff member for looking after Mum's hair, she always has Mum looking lovely. Not forgetting their activities co-ordinator for all the activities and laughter.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from Bashir Q (Great-grandson of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Informative review, everything was well explained.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from A J (Son of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin passed away in Craigielea just last week and arranging a funeral is something I have never done before. The manager helped me from the removal of my cousin, the death certificate from the registered office and assisting with organising the funeral, this all took the pressure off me. I was
delighted with my cousin's care so much so I booked a room for my mum who arrived yesterday. Today I went to visit Mum and for the first time since February, my mum is a different person, she is up sat on a chair, looks fresh and getting her hair done. The home is busy with activities for residents and as much as it pains my cousin's passing I’m emotional for good reason about Mum's care. Thank you.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Review of

Craigielea

from M M (Partner of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Craigielea is in the best sense of the word a 'home'. Residents are treated as part of a family, not 'customers' or even 'patients'. Staff are always there and nothing is ever a chore, even when it’s busy or something may be happening.
Reply from Sarah Speirs, Service Manager at CraigieleaThank you for your kind words and for taking the time to leave a review.
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Awards / Recognitions (3)

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