The Holmes Care (Group) Ltd in Falkirk | 2 Care Homes

Review of
Bankview
from Gayle Q (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

Staff keep me well informed of changes staff are very good with mum treating her with care + respect. Room kept very tidy & clean. Food seems to be good as mum eats most things. Mums clothes clean + tidy. Activities - day trips etc planned + checked with me as long as mums well. Variety of activities

for all. Overall care is excellent, all staff do a brilliant job!

Reply from Clare Cogan Turner, Communications at BankviewThank you so much for sharing such a warm and thoughtful review. We're delighted to hear that your mum is being cared for with the respect, kindness and attention she deserves. It's wonderful to know you feel well-informed, that her room and clothing are kept clean and tidy, and that she's enjoying her meals and the activities on offer. Your recognition will be shared with the team - it means a great deal. Thank you.

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Review of
Bankview
from Gina F (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother, Agnes, has been in Bankview Nursing Home for 2 years. She's very contented here, the staff are all exceptionally nice, to both residents and families. The home is very clean, and very rarely ever 'smells' bad like most homes do. There's plenty of activities for those who want to participate

in them.
Residents are treated respectfully and with dignity. The biggest plus for this home is without doubt the staff, thank you.

Reply from Clare Cogan Turner, Communications at BankviewThank you so much for sharing these lovely words about Bankview. We're delighted to hear that your mother, Agnes, is so content and well cared for. Your kind comments about our staff and the home mean a great deal to the whole team - they take great pride in creating a warm, respectful and happy environment for every resident and their family. Thank you again.

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Review of
Bankview
from Louise R (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

A lovely and welcoming care home. Mum came to live in Bankview in June 25 and has thrived in the caring and supportive environment. Staff are very attentive and caring, always communicating important developments or changes in mum's condition. Peace of mind that she is safe and well cared for, as it

was such a worry when she was no longer able to manage in her own home.

Reply from Clare Cogan Turner, Communications at BankviewThank you so much for your kind words. We're delighted your mum has settled so well at Bankview and is thriving in our care. Providing a safe, caring and supportive home where families have peace of mind means everything to us. Your lovely feedback will mean a great deal to our team.

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Review of
Bankview
from S B (Stepdaughter of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

My stepdad has been in Bankview since August the care he has received is phenomenal there's always someone on hand wherever needed the staff are all very friendly and welcoming we are always kept up to date with everything that is need for his care

Reply from Clare Cogan Turner, Communications at BankviewYour recognition of the 'phenomenal' care your stepdad is receiving makes everyone here at Bankview absolutely delighted. We strive to ensure every resident and their families have the best possible experience with us at all times and your words mean so much. Thank you for taking the time to leave a review.

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Review of
Bankview
from Audrey S (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Our family couldn't be more grateful for the exceptional care our father receives at Bankview. We are continually struck by the welcoming atmosphere and genuine kindness of the staff. Every team member from carers and nurses to housekeeping and admin go above and beyond to make residents feel safe,

respected and at home. The facilities are always clean, well maintained and thoughtfully arranged to provide comfort and safety. Activities are varied and engaging, frequent live music performances always brings smiles which is apparent from social media posts that helps keep our family involved in daily life in the home regardless of distance. We would highly recommend Bankview to anyone looking for compassionate and reliable care for a cherished loved one.

Reply from Clare Cogan Turner, Communications at BankviewThank you so much for leaving such a joyful review for Bankview. Your words mean so much to a team who do dedicate their time to ensuring everything you mention from a welcoming atmosphere through to good housekeeping is always aimed at providing the very best of care for our residents. Your recommendation means a great deal to us, thank you.

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Review of
Bankview
from M S (Sister of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff always friendly and helpful. Look after my brother with care and consideration. Are always happy to answer our questions. We are very happy with my brother's care.

Reply from Clare Cogan Turner, Communications at BankviewThank you for your kind words. We're so pleased to hear that you feel supported and reassured, and that your brother is being cared for with kindness and consideration. Your feedback means a lot to the whole team. Thank you.

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Review of
Bankview
from Amanda C (Granddaughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My Granda has been a resident of Bankview for the last 18 months and he has the best care. Every single staff member is very friendly and you can tell they really care about the residents. The care home is always immaculate and the residents get taken very good care of.
As I am unable to visit super

frequently, I am so happy that the social media is updated on a daily basis and I can keep up to date with the activities that take place. I really appreciate all of the photos and see how happy the residents are.
Please keep doing what you are doing.

Reply from Clare Cogan Turner, Communications at BankviewThank you for your thoughtful feedback. We're so pleased to hear how happy you are with the care and attention at Bankview. It means a lot to know that you feel reassured, especially when you can't visit as often, and that our social media updates help you feel connected. We'll continue to do our very best for your Granda and all our residents and families.

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Review of
Bankview
from Lynn M (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Very welcoming and very clean. The staff are very attentive to my dad and always respect his wishes. They always put my mind to rest. I can't thank them all enough. My dad he's settled in very quickly and loves all the staff

Reply from Clare Cogan Turner, Communications at BankviewThank you so much for sharing these kind words. We're delighted to hear you feel your dad has settled in quickly, it's certainly our privilege to be able to support him. We're very proud of our team and happy that their care and attentiveness has given you peace of mind. Your appreciation means a great deal to all of us, thank you.

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Review of
Bankview
from Sylvia S (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Bankview home has lovely feel to it the staff are very helpful and cant do enough. The clenliness in the home is exalant. I would rekomend this home to anyone.

Reply from Laura Poole, Communications at BankviewThank you so much for taking the time to leave your review. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review of
Bankview
from Dorothy C (Sister of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My sister moved into Bankview in May and from the beginning I have been very impressed with how welcoming all staff are; everyone is very friendly, approachable and helpful. The transition into Bankview was smooth and staff were able to put my mind at ease with regards to the next step for my sister's

care. My sister has settled in very well and is delighted with her room. We appreciate, as a family, the wide range of activities and experiences on offer that my sister can attend should she wish. I have observed positive interactions between the staff and my sister - and other residents - and the staff obviously work hard at building positive relationships with all residents. The environment itself is very welcoming, with care and attention given to how it is has been decorated for the benefit of the residents, and it is always clean and fresh. I know that my sister is being well cared for, safe and happy at Bankview which are my main priorities.

Reply from Laura Poole, Communications at BankviewThank you so much for taking the time to give feedback about your sister's experience at Bankview. We are truly delighted to hear that she has settled in well and is enjoying her new surroundings.It means a great deal to us that you've found the staff to be welcoming, friendly, and supportive throughout the transition. We understand how important it is for families to feel reassured during this time, and we're so pleased we could help put your mind at ease.We're also grateful for your recognition of the activities and the positive interactions you've observed between our team and the residents. Building strong, respectful relationships is at the heart of what we do, and we're glad this has been evident to you.Thank you again for your generous words. Knowing your sister feels safe, cared for, and happy at Bankview is exactly what we strive for every day.

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Review of
Bankview
from Elizabeth W (Cousin of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Bankview is the most nicest home I have seen, it is immaculate and the carers are all wonderful. Patients so well looked after, also visitors. Would recommend it to everyone definitely first class.

Reply from Clare Cogan Turner, Communications at BankviewThank you for your lovely comments. We are incredibly proud of our home but even prouder of the care and attention we give to each of our lovely residents every day. We're so glad that you found Bankview to be so welcoming - our team will be delighted to know their hard work is being recognised and appreciated by both residents and visitors.

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Review of
Bankview
from Jess B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Welcomed in by lovely staff. So helpful at locating our friend and taking us to a lovely quiet room to chat. Resident looks well looked after. Lovely outlook from room.

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Review of
Bankview
from Carole K (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted into Bankview mid October. The process was very smooth and hassle free. The staff are always cheerful and there is always plenty of activities for the residents. Mum loved the days where singing and dancing took place. When mum took ill suddenly and was in her last days the care

and compassion from all the staff was exemplary. They are a credit to their profession.

Reply from Clare Cogan Turner, Communications at BankviewThank you for sharing your kind words. We're so sorry for your loss and truly appreciate you taking the time to recognise the care and compassion shown by our team here at Bankview -it means a great deal to us all, thank you.

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Review of
Bankview
from Ian H (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

My wife was a resident in Bankview for many years until she recently passed away.
The care she received during her time was exceptional, the empathy shown by the carers was a delight to see and was reflected by the responses from my wife. I cannot praise the staff high enough as each and everyone

contributed to her wellbeing and they are a credit to their profession. Anyone looking to place a loved on in a care home should look no further than Bankview and I have no hesitation in recommending the care home to all.

Reply from Clare Cogan Turner, Communications at BankviewThank you for your thoughtful review at this time. It was our privilege to care for your wife and we are humbled that you have taken the time to share your experience with us. Your kind words mean a great deal to the whole team here at Bankview - Thank you.

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Review of
Bankview Day Care Centre
from John S (Cousin of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

My cousin attends the day care centre and looks forward to it very much. She gets great care and attention.

Reply from Clare Cogan Turner, Head of Marketing at Bankview Day Care CentreSuch a positive review, thank you so much for taking the time to leave it. It means a great deal to the staff team at Bankview Day Care Centre.

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Review of
Bankview Day Care Centre
from Lesley L (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been attending Bankview day care for a year now - I cannot talk highly enough of them. Mum wears incontinent pads and can sometimes leak onto her trousers - This is dealt with sensitively + discreetly without other service users knowing. Her overall mood is so much better since attending. She

is more engaged + chatty and enjoys the activities + food there. Mum loves all of the staff + looks forward to going. Their communication with my sister and I is also first class.

Reply from Clare Cogan Turner, Marketing at Bankview Day Care CentreThank you so much for sharing your mum's incredibly positive experience at Bankview. All of our staff really appreciate your feedback and kind words.

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Review of
Bankview
from Elizabeth S (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

I remain extremely happy with the care my brother is receiving. Especially more so over the last few weeks when his condition deteriorated rapidly and unexpectedly. The staff have been excellent and are doing everything to keep my brother comfortable, pain free and settled.

Reply from Clare Cogan Turner, Head of Marketing at BankviewThank you for taking the time to provide a review. We always appreciate feedback and your kind words mean so much to our team at Bankview.

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Review of
Bankview Day Care Centre
from Moira E (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

Staff very friendly, patient while assist with Father from home to bus, time at daycare, then journey home.
Encourage him to interact and engage with others.
Has been going here for 8 years and he looks forward to going each week.
Staff always contact me if they have an concens regarding Father.

Reply from Emily Nash, Administrator at Bankview Day Care CentreThank you so much for your kind words, and taking the time to leave a review.

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Review of
Bankview Day Care Centre
from Lyn M (Wife of Resident) published on 20 February 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been attending daycare at Bankview for 2 years now and I have nothing but praise for all staff and the excellent care he receives. I appreciate everything they do and I don't know how I could cope without their support and understanding.

Reply from Emily Nash, Administrator at Bankview Day Care CentreThank you for your kind words, and taking the time to leave a review - it is always appreciated.

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Review of
Bankview Day Care Centre
from David B (Resident) published on 18 February 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the service I receive.

Reply from Emily Nash, Administrator at Bankview Day Care CentreThank you for your kind words, and taking the time to leave a review.

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Care Homes Owned by The Holmes Care (Group) Ltd in Falkirk

The Holmes Care (Group) Ltd Locations in Falkirk (2)

The Holmes Care (Group) Ltd Reviews in Falkirk (147)

Bankview

Bankview

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Bankview

Bankview

Bankview

Bankview

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Bankview

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Bankview Day Care Centre

Bankview Day Care Centre

Bankview

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Bankview Day Care Centre

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