The Holmes Care (Group) Ltd in Falkirk | 2 Care Homes

Review of
Bankview
from Sylvia S (Friend of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Bankview home has lovely feel to it the staff are very helpful and cant do enough. The clenliness in the home is exalant. I would rekomend this home to anyone.

Reply from Laura Poole, Communications at Bankview

Thank you so much for taking the time to leave your review. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review of
Bankview
from Dorothy C (Sister of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

My sister moved into Bankview in May and from the beginning I have been very impressed with how welcoming all staff are; everyone is very friendly, approachable and helpful. The transition into Bankview was smooth and staff were able to put my mind at ease with regards to the next step for my sister's

care. My sister has settled in very well and is delighted with her room. We appreciate, as a family, the wide range of activities and experiences on offer that my sister can attend should she wish. I have observed positive interactions between the staff and my sister - and other residents - and the staff obviously work hard at building positive relationships with all residents. The environment itself is very welcoming, with care and attention given to how it is has been decorated for the benefit of the residents, and it is always clean and fresh. I know that my sister is being well cared for, safe and happy at Bankview which are my main priorities.

Reply from Laura Poole, Communications at Bankview

Thank you so much for taking the time to give feedback about your sister's experience at Bankview. We are truly delighted to hear that she has settled in well and is enjoying her new surroundings.It means a great deal to us that you've found the staff to be welcoming, friendly, and supportive throughout the transition. We understand how important it is for families to feel reassured during this time, and we're so pleased we could help put your mind at ease.We're also grateful for your recognition of the activities and the positive interactions you've observed between our team and the residents. Building strong, respectful relationships is at the heart of what we do, and we're glad this has been evident to you.Thank you again for your generous words. Knowing your sister feels safe, cared for, and happy at Bankview is exactly what we strive for every day.

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Review of
Bankview
from Elizabeth W (Cousin of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

Bankview is the most nicest home I have seen, it is immaculate and the carers are all wonderful. Patients so well looked after, also visitors. Would recommend it to everyone definitely first class.

Reply from Clare Cogan Turner, Communications at Bankview

Thank you for your lovely comments. We are incredibly proud of our home but even prouder of the care and attention we give to each of our lovely residents every day. We're so glad that you found Bankview to be so welcoming - our team will be delighted to know their hard work is being recognised and appreciated by both residents and visitors.

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Review of
Bankview
from Jess B (Friend of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

Welcomed in by lovely staff. So helpful at locating our friend and taking us to a lovely quiet room to chat. Resident looks well looked after. Lovely outlook from room.

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Review of
Bankview
from Carole K (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother was admitted into Bankview mid October. The process was very smooth and hassle free. The staff are always cheerful and there is always plenty of activities for the residents. Mum loved the days where singing and dancing took place. When mum took ill suddenly and was in her last days the care

and compassion from all the staff was exemplary. They are a credit to their profession.

Reply from Clare Cogan Turner, Communications at Bankview

Thank you for sharing your kind words. We're so sorry for your loss and truly appreciate you taking the time to recognise the care and compassion shown by our team here at Bankview -it means a great deal to us all, thank you.

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Review of
Bankview
from Ian H (Husband of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife was a resident in Bankview for many years until she recently passed away.
The care she received during her time was exceptional, the empathy shown by the carers was a delight to see and was reflected by the responses from my wife. I cannot praise the staff high enough as each and everyone

contributed to her wellbeing and they are a credit to their profession. Anyone looking to place a loved on in a care home should look no further than Bankview and I have no hesitation in recommending the care home to all.

Reply from Clare Cogan Turner, Communications at Bankview

Thank you for your thoughtful review at this time. It was our privilege to care for your wife and we are humbled that you have taken the time to share your experience with us. Your kind words mean a great deal to the whole team here at Bankview - Thank you.

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Review of
Bankview Day Care Centre
from John S (Cousin of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My cousin attends the day care centre and looks forward to it very much. She gets great care and attention.

Reply from Clare Cogan Turner, Head of Marketing at Bankview Day Care Centre

Such a positive review, thank you so much for taking the time to leave it. It means a great deal to the staff team at Bankview Day Care Centre.

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Review of
Bankview Day Care Centre
from Lesley L (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been attending Bankview day care for a year now - I cannot talk highly enough of them. Mum wears incontinent pads and can sometimes leak onto her trousers - This is dealt with sensitively + discreetly without other service users knowing. Her overall mood is so much better since attending. She

is more engaged + chatty and enjoys the activities + food there. Mum loves all of the staff + looks forward to going. Their communication with my sister and I is also first class.

Reply from Clare Cogan Turner, Marketing at Bankview Day Care Centre

Thank you so much for sharing your mum's incredibly positive experience at Bankview. All of our staff really appreciate your feedback and kind words.

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Review of
Bankview
from Elizabeth S (Sister of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I remain extremely happy with the care my brother is receiving. Especially more so over the last few weeks when his condition deteriorated rapidly and unexpectedly. The staff have been excellent and are doing everything to keep my brother comfortable, pain free and settled.

Reply from Clare Cogan Turner, Head of Marketing at Bankview

Thank you for taking the time to provide a review. We always appreciate feedback and your kind words mean so much to our team at Bankview.

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Review of
Bankview Day Care Centre
from Moira E (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff very friendly, patient while assist with Father from home to bus, time at daycare, then journey home.
Encourage him to interact and engage with others.
Has been going here for 8 years and he looks forward to going each week.
Staff always contact me if they have an concens regarding Father.

Reply from Emily Nash, Administrator at Bankview Day Care Centre

Thank you so much for your kind words, and taking the time to leave a review.

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Review of
Bankview Day Care Centre
from Lyn M (Wife of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been attending daycare at Bankview for 2 years now and I have nothing but praise for all staff and the excellent care he receives. I appreciate everything they do and I don't know how I could cope without their support and understanding.

Reply from Emily Nash, Administrator at Bankview Day Care Centre

Thank you for your kind words, and taking the time to leave a review - it is always appreciated.

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Review of
Bankview Day Care Centre
from David B (Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the service I receive.

Reply from Emily Nash, Administrator at Bankview Day Care Centre

Thank you for your kind words, and taking the time to leave a review.

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Review of
Bankview Day Care Centre
from J B (Wife of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has attended Bankview Day Care Centre since May 2023 and during that time, members of staff have gotten to understand his needs and what he can and cannot do. Initially, he did not want to go but now he has got used to going and engaging in all activities and chatting to fellow service users.

Reply from Emily Nash, Administrator at Bankview Day Care Centre

Thank you for your kind words and taking the time to leave a review - it is much appreciated.

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Review of
Bankview
from Linda R (Niece of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care and staff. Everyone is so helpful and if you have any concerns, they are dealt with straight away. The home is well-run, a happy manager has a happy team. My aunt is well looked after and happy to be there.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review of
Bankview
from T P (Niece of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been in Bankview for two years now and is being very well looked after. The care home is lovely inside. The staff are always cheerful. There is always plenty of activities and outings for the residents. Any problems or concerns are dealt with quickly. This is a great relief to us, as her

family, knowing she is safe and well.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review of
Bankview
from Mervyn H (Friend of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

From going through the door, felt at home. The receptionist was so pleasant and helpful/ Met a male member of staff who could not be more helpful. We were given tea and biscuits as we had arrived, we were shown around and shown to the room which was lovely. We were very impressed, my wife even said

she would be happy to stay there.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review of
Bankview
from Isabel G (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother was admitted into Bankview in early October. In the few weeks she has been there she has had excellent care. The staff are so pleasant and dedicated to the well-being of the residents. It is a bright and happy environment.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.

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Review of
Bankview
from M B (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

The staff go above and beyond to suit the needs of all the residents. Nothing is a bother to them and the staff are always friendly and cheery. They encourage the residents to participate in activities even if they seem unsure there's always a welcoming hug and lots of laughs to be had, and the parties

are brilliant!

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.

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Review of
Bankview
from Shirley S (Sister of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Bankview care home is managed extremely professionally and the staff are amazing. The home is one of the best and my sister's family feel very grateful to have her cared for here.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and for taking the time to leave a review.

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Review of
Bankview
from Gail W (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Could not ask for a better care home. The level of care and professionalism is fantastic. All the staff are so in tune with what my mum needs, it is great... When she needs to stay in bed, they still include her in activities and they know when she is not quite her usual self and stay on top of that...

By far, I couldn't ask for better.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Care Homes Owned by The Holmes Care (Group) Ltd in Falkirk

The Holmes Care (Group) Ltd Locations in Falkirk (2)

The Holmes Care (Group) Ltd Reviews in Falkirk (140)

Bankview

Bankview

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Bankview

Bankview Day Care Centre

Bankview Day Care Centre

Bankview

Bankview Day Care Centre

Bankview Day Care Centre

Bankview Day Care Centre

Bankview Day Care Centre

Bankview

Bankview

Bankview

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