Dothan House

458 Upper Brentwood Road, Gidea Park, Romford RM2 6JB

Group: Adonai Holdings Ltd

Person in charge: Nadia Murthy (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 40 to 105.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Hindi, Kikuyu, Gikuyu, Panjabi, Punjabi, Polish, Swahili, Urdu

Single Rooms: 17

Shared Rooms: 1

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £515 – £800 (These prices are only a guideline, please contact Dothan House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dothan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.1 (maximum of 10) for Dothan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Dothan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.4 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Dothan House is calculated as follows: ( (53 Excellents x 5) + (19 Goods x 4) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.375 Points relating to the number of positive Reviews for Dothan House is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.8 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.1 Dothan House has a Review Score of 7.1 (7.111) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dothan House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dothan House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1

When my mother's dementia reached the point that she needed continuous support Dothan House was recommended to us as the place where she would receive the best care and attention for as long as it would be needed. This was a very difficult decision for us but from the moment we visited Dothan House we were absolutely sure it would be perfect for her.
The staff are fantastic! Nothing is too much trouble for them and they all clearly love what they do for people who need round-the-clock help every day. All residents are treated with the utmost dignity and respect and are looked after with great compassion.
The ever smiling staff know everyone's likes and dislikes and make sure that residents every need is met, whatever that may be! In addition, there are always plenty activities going on to interest residents and make sure they are both stimulated and entertained.
Sadly my mother passed away recently but we will be forever grateful to the staff of Dothan House for everything they did for her.

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The manager and her team were absolutely fantastic in caring for my mum when she stayed at Dothan House during Jan/Feb 2017. The staff clearly love their jobs and are excellent at them. They treated my mum with compassion, dignity, care, and always with a smile. I can't really fault the level of care and dedication to the job. For example, someone would even wash her feet on a regular basis! I just wish more people in this world approached life as they do - it would definitely be a better place. Maybe I'll come and stay there myself one day! Thanks again to the manager and all the staff at Dothan House. My mum misses you all so much already x

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

I am pleased with the level of care that my wife receives from all of the staff at Dothan House. They are caring and helpful and always welcoming. I am confident that her needs are being met by compassionate staff that take the time to get to know my wife and her needs. It was a difficult decision to put my wife who has early onset Alzheimer's into a home, but I get full reassurance from Dothan House that her needs her met.

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been a resident at Dothan for a number of years now and I have always been extremely pleased with the care she has received in that time. I have never felt the need to complain and if ever I had a concern it was always resolved quickly. All of the staff are pleasant and easy to get on with and always have a smile on their face, which is good especially for a new resident as it gives an air of happiness and wellbeing. In the time she has been resident there has been quite a number of improvements and redecoration. It was very difficult for me to make the decision for mum to have to live in a care home but when I visited Dothan it had a homely feel to it which I didn't get when visiting others.The staff also made the decision a lot easier to know I had made the best choice for mum.

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I feel that my mother was given the best care possible for her last 18 months of her life while suffering from dementia. She was safe, warm, clean, well fed and entertained as much as could be.

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Myself and my sisters and brother chose Dothan House from many care homes available to us in the South East of England and were very happy with the quality of care provided.
My father was provided with dedicated one to one care meeting his individual needs from the moment he entered the care home until he passed away six months later.
The care staff seemed to genuinely care for him and made his comfort and well being their priority.
We were particularly impressed by some of the senior care staff and the manager who were always willing, available and skilled in all areas, providing one to one personalised care to my father and the other residents.
The staff were always willing to go the extra mile and tailor the service provided to the desires and needs of my father and his family.

How likely would you be to recommend Dothan House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Dothan House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2015

Top 20 Care Homes London 2015

Recipient: Dothan House

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes London 2014

Recipient: Dothan House

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dothan House