Hillyfield Rest Home

Barnes Lane, Milford-on-Sea, Lymington SO41 0RP

A small, family run, 17 bed care home in the heart of Milford-on-Sea provides residential and day care for older people in the picturesque hamlet of Milford-on-Sea.

Hillyfield Rest Home, which is registered with CQC to care for older people only, has a variety of activities available for those who want to participate, including the most liked minibus trips, three times a week to local attractions.

Join the home just for the day trips to New Forest park and other attractions three times a week!

The relaxing, social environment is a home from home for residents who enjoy wifi access in their rooms and day trips out in the minibus to New Forest Park three times a week.

Staff at the home describe themselves as one big happy family.
Many of the staff members have been with the care home for more than 16 years.

Nutritionally balanced meals using fresh ingredients are prepared for the residents to enjoy.      

A team of quality carers are well equipped to carry out efficient high quality care, with a smile on their face, a sense of humour and an appreciation that all residents want to feel settled and at home.

Owner: Hillyfield Rest Home Ltd

Person in charge: Sara Phillips (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Eating Disorders • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino

Single Rooms: 17

Rooms with ensuite WC: 17

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Hillyfield is situated in the beautiful coastal town Milford on Sea. All the little old fashioned shops and the long stretch of sandy beach leading towards Hurst Castle is on your door step.

Visiting:

7 days a week 9-5pm

Parking:

plenty of parking onsite or the nearest free parking is in the town center few steps away

Latest Care Quality Commission* Report on Hillyfield Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Hillyfield Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Hillyfield Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Hillyfield Rest Home is calculated as follows: ( (170 Excellents x 5) + (43 Goods x 4) ) ÷ 213 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.382 Points relating to the number of positive Reviews for Hillyfield Rest Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.4 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Hillyfield Rest Home has a Review Score of 9.2 (9.180) from 18 Reviews


Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillyfield Rest Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillyfield Rest Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

As a family, we will always be grateful for the wonderful care and kindness my mother received during her time at Hillyfield.
Having already contacted and/or visited several other care homes in the area, I knew instantly that Hillyfield was the right choice for my mother. We always found the staff to be cheerful, respectful, responsive and refreshingly candid. If you are searching for a small, independent, unpretentious, care home - where the resources go into caring - you will not find better.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Hillyfield has been the answer to all our prayers. To have peace of mind that Mum is being taken care of, is a huge relief for us.
The management and care staff go beyond what is required, to ensure that your Mum is settled into a new environment as it is a difficult time for her to come to terms of not being in her own home and equally a difficult time for us to have made the decision for her to have 24 hour care and care staff have been extraordinary in helping us adjust.
Mum enjoys very much the meals provided, afternoon tea and being taken out on minibus trips. There are various activities on offer each day and r├ęsidents are encouraged to participate but not forced to if they do not wish to get involved.
Communication is excellent from management and staff, and any questions we have or requests we have are carried out professionally.
The manager is a sensitive, caring and responsive person who will go that "extra mile" to make sure all will be well with Mum and us as relatives.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Hillyfield offers a homely safe environment where every individual need is met with care compassion and the dignity which everyone deserves. Family and friends are welcomed at any time, the Head of Care and Manager are always available to discuss any aspect of the resident's welfare. Residents social needs are met with regular outing and trips to local places of interest and groups in the village. Consultation with the resident is made to ensure they are getting the support they require. The team at Hillyfield want to make a difference to the residents providing them with a happy secure home in which they can thrive in later years.

Thank you for the excellent tailor made provision you have given to my friend through some tough times.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.9 out of 5

The Care home is small, friendly and offers a very personal service to each resident. The staff go out of the way to help, make things possible and look after the needs of my mum. This was particularly apparent when my mum had a recent spell in hospital and the home had to change some of the arrangements for her to be able to go back there. Nothing was too much trouble and since she has returned she has gone from strength to strength.
I have always been very impressed by the level of communication between the staff. Even the smallest question I may have it always gets followed up. Each member of the team knows what has happened previously and what they are going to do next to support my mother. Over the last year, they have gone out of their way to develop an entertainment programme for the residents and this has only enhanced the level of service provided.
The team are very welcoming to visitors and I really enjoy my visits.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Hillyfield is an excellent home looking after my mother with the very best of care. She had two falls and then a bout of pneumonia and the staff at Hillyfield have brought her back to health by constant attention. They also keep us informed very well. Thanks!

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.9 out of 5

A caring and sensitively responsive manager and staff who provide a safe and stimulating environment. The manager goes to considerable lengths to cater for the individual and specific needs of my mother.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been a resident for more than a year and is very happy at Hillyfield. The staff and care are excellent with a genuine commitment to the wellbeing of the residents. The staff and management are good communicators, providing an engaged and committed face to the facility.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband and I feel so lucky there was a vacancy at the time our cousin needed it. She has settled well and is happy the staff are very friendly.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

I have nothing but praise for Hillyfield Rest Home. My mother has been a resident there for nearly two years and there is nowhere else she'd rather be. The staff are wonderfully caring, showing great respect for all the residents. When needed, medical advice is always sought quickly and resident's worries dealt with sympathetically.
There is always something to do during the day to stimulate mum, physically and mentally, but if she wants to be alone that's ok too.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Very well run by a thoughtful, well led, hardworking team who are happy to respond to suggestions. Care of residents really good in very homely surroundings. Activity range very good and generally, Hillyfield is a very happy place to be. Individuals privacy respected but also lots of encouragement to engage with others.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

A fantastic facility. Always going above and beyond to help my grandmother and to keep us informed. The food is excellent and activities are brilliant. There is always something going on just what my grandmother needs.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My 91-year-old mother was widowed very unexpectedly after my father had an accident at my home. My mother stayed with me for 4 weeks afterwards and it was clear she couldn't go home and look after herself. I persuaded her to go to Hillyfield Rest Home for respite care as looking after her was too much for me. Hillyfield Rest Home were fantastic - helping me get over my guilt and taking amazing care of Mum. She stayed on after her 'respite' and now looks really well, she loves her room and food. Her whole life has changed dramatically but all the outings and activities have given her a new lease of life and she is very happy. I give 100%

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have had to arrange respite care for my parents and Hillyfields has been exceptional in the care, compassion and help it has provided for my parents and family.
The atmosphere in the home is welcoming, the food wholesome, both enjoy their meals. The personal care they have required has been given with dignity, I feel they have a real sense of being cared for. Staff are considerate to the needs of my parents and do their best to ensure that they are included in all activities.They have taken their time to ask us what their likes and dislikes are, what they like to talk about, what interests them, as well as sorting out medication and other medical requirements . It is a small home and has a homely feel about it, some structural improvements to the layout of the home may ease the walking frame congestion, even this is managed in a very sensible way. I am very impressed with the whole experience we have had, from the manager who is highly motivated to all the staff who are kind at caring at all times.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was taken in as a matter of urgency, after a fall and a stay in hospital as she was unable to manage in her own home. Hillyfield Rest Home was very helpful and efficient in moving her into the home. She arrived very cross and confused however all the staff worked hard to help settle her in. She is now a permanent resident. The owners, management and all the staff have shown care, consideration and compassion. They have been excellent in communicating with us, her family. She is in safe hands.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have visited my mother twice since she has been in this care home after four weeks, following a series of falls in her home. I was impressed by the time the staff and especially the owners, spent talking with the residents. They demonstrated interest, consideration and compassion. In a phrase, the ethos is that they all care about, as well as care for, those in their care. The indoor and outdoor areas are good, as far as available space will allow.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.6 out of 5

Hillyfield is an excellent home with caring staff. There is a warm & friendly atmosphere, all the rooms are lovely and the food is good. There is regular entertainment and a mini bus for trips out. The home is in a lovely part of the village - quiet but not too far from the shops.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My elderly aunt has settled into her new life at Hillyfield in Milford On Sea. The staff are very caring, nothing is too much trouble and she is now in a safe and comfortable environment. She was struggling to look after herself in her own home and her health was deteriorating. After a few weeks at Hillyfield her health is back to normal.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother has been at Hillyfields for approximately five years. In that time the care she has received has been extremely good. The staff are always very caring , thoughtful and look to her every needs. When she is feeling down they will joke with her and make life a little more fun.
There is a good atmosphere at the home with its extended family. The residents have a varied menu throughout the week and the food is extremely good. They have trips out in the mini bus several times a week and there is entertainment most days to keep the residents occupied.
As with any 'family ' life it is not always perfect but it is not far off.

How likely would you be to recommend Hillyfield Rest Home? Extremely Likely

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Average Rating:   4 out of 5

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