Hillyfield Rest Home

Barnes Lane, Milford-on-Sea, Lymington SO41 0RP
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8.7 50 Reviews
  • Hillyfield Rest Home, Lymington
A small, family-run, 17-bed care home in the heart of Milford-on-Sea provides residential and day care for older people in the picturesque hamlet of Milford-on-Sea.

Hillyfield Rest Home, which is registered with CQC to care for older people only, has a variety of activities available for those who want to participate, including the most liked minibus trips, three times a week to local attractions.

Join the home just for the day trips to New Forest park and other attractions three times a week!

The relaxing, social environment is a home from home for residents who enjoy wifi access in their rooms and day trips out in the minibus to New Forest Park three times a week.

Staff at the home describe themselves as one big happy family.
Many of the staff members have been with the care home for more than 16 years.

Nutritionally balanced meals using fresh ingredients are prepared for the residents to enjoy.      

A team of quality carers are well equipped to carry out efficient high-quality care, with a smile on their face, a sense of humour and an appreciation that all residents want to feel settled and at home.

Rated 'Good' at last two CQC inspections (October 2019 and January 2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: £1350 – £1450

These prices are only a guideline, please contact Hillyfield Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hillyfield Rest Home Ltd

Person in charge

  • Kelsie Herbert (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Anytime.

Parking

  • Plenty of parking onsite or the nearest free parking is in the town center few steps away

Hillyfield Rest Home Reviews (50)

8.7

Hillyfield Rest Home has a Review Score of 8.7 (8.713) out of 10, based on 2 reviews in the last 2 years.
Over all time Hillyfield Rest Home has 50 reviews.

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Review from Sandra B (Daughter of Resident) published on 3 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillyfield Rest Home is a gem of a care home. They were able to take my mother in urgently for respite care following her discharge from hospital. The experience was reassuring and professional. My mother thrived in their care. Kind and caring staff. Wouldnt hesitate to recommend.
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Review from M H (Niece of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff to be very caring and professional looking after my aunt. I have been visiting all week and found her to be well cared for. Phoning to speak to her is not a problem for the staff. My aunt is happy there.
Reply from Elaine Shearing, Manager at Hillyfield Rest Home

Dear M.H, thank you for a lovely review, I am delighted that you are happy with the care your Aunt receives.

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Review from Janet T (Daughter of Resident) published on 26 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it and would highly recommend it. Hillyfield is a small, hands-on home. The owner is there most days checking on the level of care and stops by the resident's rooms to talk to them. He, and actually all the staff, are constantly looking for ways to improve the experience of the residents and
the care given to them. The food is homecooked and excellent. My mother is blind, and every effort is made to include her in activities even though she can't see. She has been there for six months and is very happy. Staff are kind, caring and totally "on it". They notice when my mum has a problem and deal with it.
Reply from Sasi R, MD at Hillyfield Rest Home

Dear Janet,
Many thanks for your review. We are delighted to hear such lovely comments.
Kind regards
Sasi

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Review from Giles C (Relative of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring home! First-class staff and well managed.
Reply from Hollie Andrews, Manager at Hillyfield Rest Home

Dear Giles, thank you for your review.

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Review from Fenella T (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be a very good, family orientated care home, where staff take time to get to know the residents very well. It has a homely feel and is situated very close to the lovely village centre, with some nice excursions arranged for residents to the coast and forest.
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Review from Claire H (Friend of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last 5/6 weeks of life, she was looked after in a professional and compassionate way, and I was kept informed regularly by the deputy manager - who was excellent.
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Review from Hilary S (Daughter of Resident) published on 29 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum spent nearly two years here and settled in after a few months. She grew to love the care staff and she was always up and dressed and looking happy whenever I came to visit. She enjoyed the company of the other residents and loved going on trips out in the minibus. Many of the staff have been
there a long time and they are friendly and caring and there was often an atmosphere of fun and a lot of laughing. The food is excellent. Sadly my mum died without her being able to see me or her family due to the care home’s strict execution of the rules around visitors during ‘lockdown’. Communication from the management could be better, although I accept that the Covid 19 situation presented exceptional circumstances.
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Review from Kay Q (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Hillyfield Rest Home since before Christmas.
He went there initially, on recommendation, for a period of respite care after a fall at home. The family quickly realised he would need care on a longer basis and were so impressed by the friendliness and loving approach
at the home, we enquired whether this would be possible. The staff and manager were very supportive and Dad was settled into his own room within weeks. Hillyfields has a combination of professionalism and warmth which has seen my father settle in far better than we expected. We were reticent about moving him into a home but in truth, he’s far more comfortable and better cared for at Hillyfields than he would have been in his own place. We would thoroughly recommend Hillyfields and during this current crisis have been extremely proactive in locking down early and managing the situation with intelligence and compassion.
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Review from V S (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Hillyfield for four years now. She has been very happy and is thriving in the small, family-like environment. Hillyfield have been wonderful in managing her dementia and she is well cared for in all aspects of her life.
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Review from Howard G (Son of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Hillyfield for six weeks. Firstly, she was given an emergency entry which was really helpful for us. She was immediately made to feel loved and at home. The staff were universally delightful with her and made her feel very happy. She was going through a difficult time emotionally, but
they did all that they could to support her both emotionally, and also to ensure that her medical needs were cared for.
Her mobility improved whilst in the care home. It was a huge relief to her friends and family that she was so well cared for and the flexibility and accommodating nature of the staff was most appreciated. Her room was lovely with a great view and a large en-suite bathroom. She enjoyed the food she had in the home.
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Review from Caroline G (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent some weeks in Hillyfield for respite care. The management has been incredibly helpful and approachable. Every effort was made to help Mum settle in and to make sure her physical, medical and emotional needs were met. She was always consulted for her preferences. All staff are friendly
and kind and, in a short time, developed positive relationships with her. The home has a lovely caring atmosphere and homelike feel. It is a pleasure to spend time there. Staff ensure clients' interests are addressed and provide trips and entertainment. Safety of clients is paramount. Families are made very welcome. The manager has been very easy to contact. She has kept us informed and responded immediately to questions and requests. All staff were professional and treated Mum and the other clients with respect and thoughtfulness. I would highly recommend Hillyfield as a lovely home for people needing extra care.
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Review from Jonathan M (Son of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came over from the States to visit my mother, with some trepidation - my experience of similar facilities were that they were institutional and rather smelly!
Hillyfield, on the other hand, is amazing! The staff are wonderfully compassionate, welcoming and helpful. It truly feels like a home. My
visits were never viewed as intrusions and my mother, though wishing she could be in her own home, acknowledges the loving and tender care she is receiving.
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Review from Martin W (Son of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is very comfortable.
The staff are professional and friendly and mum is well looked after.
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Review from James M (Son of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we will always be grateful for the wonderful care and kindness my mother received during her time at Hillyfield.
Having already contacted and/or visited several other care homes in the area, I knew instantly that Hillyfield was the right choice for my mother. We always found the staff
to be cheerful, respectful, responsive and refreshingly candid. If you are searching for a small, independent, unpretentious, care home - where the resources go into caring - you will not find better.
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Review from L M (Daughter-in-law of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillyfield has been the answer to all our prayers. To have peace of mind that Mum is being taken care of, is a huge relief for us.
The management and care staff go beyond what is required, to ensure that your Mum is settled into a new environment as it is a difficult time for her to come to terms of
not being in her own home and equally a difficult time for us to have made the decision for her to have 24 hour care and care staff have been extraordinary in helping us adjust.
Mum enjoys very much the meals provided, afternoon tea and being taken out on minibus trips. There are various activities on offer each day and résidents are encouraged to participate but not forced to if they do not wish to get involved.
Communication is excellent from management and staff, and any questions we have or requests we have are carried out professionally.
The manager is a sensitive, caring and responsive person who will go that "extra mile" to make sure all will be well with Mum and us as relatives.
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Review from Jane R (Friend of Resident) published on 19 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillyfield offers a homely safe environment where every individual need is met with care compassion and the dignity which everyone deserves. Family and friends are welcomed at any time, the Head of Care and Manager are always available to discuss any aspect of the resident's welfare. Residents social
needs are met with regular outing and trips to local places of interest and groups in the village. Consultation with the resident is made to ensure they are getting the support they require. The team at Hillyfield want to make a difference to the residents providing them with a happy secure home in which they can thrive in later years.


Thank you for the excellent tailor made provision you have given to my friend through some tough times.

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Review from Graham H (Son of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillyfield is an excellent home looking after my mother with the very best of care. She had two falls and then a bout of pneumonia and the staff at Hillyfield have brought her back to health by constant attention. They also keep us informed very well. Thanks!
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Review from Vhairi (Daughter of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care home is small, friendly and offers a very personal service to each resident. The staff go out of the way to help, make things possible and look after the needs of my mum. This was particularly apparent when my mum had a recent spell in hospital and the home had to change some of the arrangements
for her to be able to go back there. Nothing was too much trouble and since she has returned she has gone from strength to strength.
I have always been very impressed by the level of communication between the staff. Even the smallest question I may have it always gets followed up. Each member of the team knows what has happened previously and what they are going to do next to support my mother. Over the last year, they have gone out of their way to develop an entertainment programme for the residents and this has only enhanced the level of service provided.
The team are very welcoming to visitors and I really enjoy my visits.
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Review from Denys H (Son of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
A caring and sensitively responsive manager and staff who provide a safe and stimulating environment. The manager goes to considerable lengths to cater for the individual and specific needs of my mother.
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Review from Russel P (Son of Resident) published on 24 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for more than a year and is very happy at Hillyfield. The staff and care are excellent with a genuine commitment to the wellbeing of the residents. The staff and management are good communicators, providing an engaged and committed face to the facility.
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Current Review Score: 8.7 (8.713)

Overview of Review Score

The Review Score of 8.7 (8.713) out of 10 for Hillyfield Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hillyfield Rest Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.713 Points relating to the number of positive Reviews for Hillyfield Rest Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 2 Positive Reviews ÷ 3.4 = 0.588
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Elaine

Elaine Shearing

Job Title: Registered Manager Joined: 2022

I have been working in care for over 25 years, I aim to provide high standards of holistic person-centred care with a compassionate and caring approach. our residents are at the heart of everything we do for them to feel at home and to have the very best experience that they can. I strive for staff to enjoy being at work and to be a part of caring for our residents as if they were our own families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillyfield Rest Home to verify any information. View our terms and conditions. Hillyfield Rest Home has an Enhanced Service - more info.