Hillyfield Rest Home

It is great that they are now safe and well cared for.

To all of the wonderful staff at Hillyfield who cared for and looked after Mum so well in her last weeks, thank you from the bottom of our hearts. It was lovely to see her so content at the end of life, you made her so welcome. Thank you!

My godmother has been at Hillyfield for nearly 18 months and says she is so lucky to have ended up there. She is always smiley and cheerful. The staff are cheerful and welcoming and always go out of their way to make everyone comfortable. In times of illness, we have seen exceptional care. The standard of food is excellent as well and there are plenty of activities and functions to keep the residents engaged. We can't speak too highly of it in every way.

I have found living here quite delightful. I have made new friends and we all have been enjoying each other's company. The staff are so kind and helpful and we have a lot of fun together. My room is lovely and I overlook the garden and we also have a summer house which we use. The food is excellent and I have many visitors so miss going out on the bus at times. My family are pleased that I am here.

Very good and homely, honest comfortable living. Everyone has a good sense of humour, help comes with readiness within minutes.

My mum has been staying at Hillyfield Rest Home since November last year and I have been nothing less than thoroughly impressed with the level of care and the way this home is run. Mum is obviously happy, entertained and enjoying herself! They really do go the extra mile, and in my mum's case, that is quite literal as she does love a walk. So, a big thank you to the manager and the team!

The standard within this small care home is outstanding. Thanks to the manager and all her team.

My grandpa moved into Hillyfield Rest Home in April 2023 and seems to have settled in fantastically! I was initially anxious about him going into a home but Hillyfield is warm, inviting and the staff are all lovely! It’s changed my perspective on care homes completely! It’s so nice to see him happy and well looked after

This was my first experience in a nursing home. I was agreeably surprised and by the care and friendliness, I was shown. The manager has did her very best to find out what medication I should be taking for Parkinson’s.they always willing to come and have a chat.

From the manager to the cleaners, everyone has shown my wife faultless care and companionship. Very friendly even when under pressure. Always smiling. A really good regular set of musicians and singers visit each week.

I am truly blown away by the standard of care here. Due to my parents both having Alzheimer's/dementia, we had to move them down here from London in Jan 2023. Since they've been there, every single want and need has been lovingly attended to, with minimal fuss. The cleanliness, cosiness of the rooms, the home cooked food, the laundry, the surroundings are all fantastic. The manager is wonderful. There is good communication on a regular basis, and teething problems are ironed out as soon as possible. The staff truly care about what they do and form a lovely bond and friendship with the people in the home.

Sending a loved one to a home is never an easy decision, let alone two at the same time. But this home have made the experience relaxed, comfortable, and I have no worried. I can sleep well at night knowing my parents are receiving the best level of care we could hope for.

There's a relatively small number of residents so it's a proper community where everyone knows each other and each person is known and valued as an individual. The staff are amazing and there's a great ethos which is shared by everyone you meet. We were invited to the Christmas meal, together with the family members of other residents, and it was such a good time - to be together with Mum in such a supportive environment. The food was great too!

We were lucky enough to find a room at Hillyfield Rest Home for my Dad in October following several bouts of illness and my 87 year old mother not being able to cope any more with him at home. He had been in other care settings but we knew the minute he and we arrived at Hillyfield this was the one for him. As it turned out it was to be the last 3 months of his life so we were so grateful for the fantastic staff, the excellent levels of care and just the overall feeling of home away from home that he and we experienced there. Everyone that visited him felt the same. You just get a feeling there of attentive and good clinical care but also a friendly family feel. I don't know how they do it but I couldn't recommend them and the home enough to anyone who is looking for something smaller and more caring. Thanks for all your hard work and attention to my dad. He really was happy with you.

Congratulations.

In summary, amazing in every way.

Hillyfield came to our rescue! We have been using home care for a while but my mother, who has dementia, fell recently dislocating her wrist requiring her arm to be in plaster for six weeks. Meaning she would not be able to live on her own. The home care team mentioned they had a care home in Milford-on-Sea, which has been an absolute godsend. My mother has been living there ever since. Mum was welcomed in and has been looked after by a whole team of really lovely, caring people who genuinely want to look after her and make it feel like a home from home. Hillyfield arranges a number of outings in the local area for the residents, which they all love. And perhaps the best accolade, many of Mum's friends who visit her and who have seen many more care homes than I have, all comment on how special Hillyfield is compared to others they have visited.

It would be impossible to overstate the gratitude my brother and I have for the way our mother was cared for by the wonderful staff at Hillyfield in the last 18 months of her life. Most importantly, she was extremely happy; we could see that, and she would certainly have let us know if she wasn't! The staff are unfailingly caring, thoughtful, good-humoured, patient, welcoming and kind to residents and visitors. They all get on well together and take pride in what is incredibly demanding work. Hillyfield has a lovely atmosphere and is always clean. Mum absolutely loved the food there, which is all cooked from scratch, including the cakes. She also very much enjoyed lots of the activities. At the end of her life, a sad time was made easier by the exemplary care. Mum was treated with outstanding compassion and genuine affection, and we were also shown incredible kindness by all the staff, along with invaluable support and guidance from the manager. Thank you all so much.

We received absolutely fantastic care from the manager and her team for Dad at short notice. We had a job to persuade him to come home! Nothing was too much trouble, and Dad came home feeling very relaxed and alot brighter.

The staff at all levels have always been approachable in my experience and willing to help despite being under pressure .

Hillyfield Rest Home cared for our Mum from June 2021 to her passing in August of this year. We cannot thank the staff enough for their kindness, particularly in her final weeks. The care she received was always delivered with courtesy, respect and kindness and her family were always made to feel welcome whenever visiting. Hillyfields is a small rest home that has a lovely homely feel which was exactly why we chose it for our Mum and she was always very happy during her time there.