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Care Provided by The Laleham
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact The Laleham to confirm what's included and get a personalised quote
Prices are negotiable depending on the needs
The price(s) shown are provided by the care home. Contact The Laleham for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Laleham Ltd
- Private Owned
Person in charge
- Mandy Kennedy and Sarah Rawlinson (Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (3)
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The Laleham Reviews (42)
8.9
The Laleham has a Review Score of 8.9 (8.916) out of 10, based on 12 reviews in the last 2 years.
Over all time The Laleham has 42 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Laleham
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Review from Cassie A (Great-Niece of Resident) published on 27 March 2023 Submitted via Website•
Overall Experience
I visited my Great Aunt here after hearing she had been placed on end of life care. The exterior and interior were in poor condition and upon entering into the lobby, we were immediately hit with the stench of urine.
My bed-bound Aunt was on the 4th floor. Her bed was behind the door and so she...
I visited my Great Aunt here after hearing she had been placed on end of life care. The exterior and interior were in poor condition and upon entering into the lobby, we were immediately hit with the stench of urine.
My bed-bound Aunt was on the 4th floor. Her bed was behind the door and so she was not visible to staff. There was a friendly cleaner in her room who answered questions, but she loudly asked my Aunt if she recognised us - she did not suffer with any memory issues; her illness was physical, so this was not appropriate.
The buzzer to call for help was out of my Aunt's reach; she couldn't move well enough to reach it. No staff checked in on her during the 45-60 minute visit, aside from the cleaner; I saw no evidence of care, end of life or otherwise.
She had a glass to drink from which she couldn't lift, and had only 4 stained straws to drink from which were tucked behind the TV.
She wasn't eating because she found the food terrible.
My bed-bound Aunt was on the 4th floor. Her bed was behind the door and so she was not visible to staff. There was a friendly cleaner in her room who answered questions, but she loudly asked my Aunt if she recognised us - she did not suffer with any memory issues; her illness was physical, so this was not appropriate.
The buzzer to call for help was out of my Aunt's reach; she couldn't move well enough to reach it. No staff checked in on her during the 45-60 minute visit, aside from the cleaner; I saw no evidence of care, end of life or otherwise.
She had a glass to drink from which she couldn't lift, and had only 4 stained straws to drink from which were tucked behind the TV.
She wasn't eating because she found the food terrible.
The home is not fit for purpose.
Review from Glenn W (Next of Kin) published on 24 February 2023 Submitted via Website•
Overall Experience
I am more than satisfied with the care shown to my mother during her stay. The staff are doing their best with the resources available.
This is an older establishment but it is the care and attention given to the residents that matters.
This is an older establishment but it is the care and attention given to the residents that matters.
Well done to all concerned.
I am more than satisfied with the care shown to my mother during her stay. The staff are doing their best with the resources available.
This is an older establishment but it is the care and attention given to the residents that matters.
This is an older establishment but it is the care and attention given to the residents that matters.
Well done to all concerned.
Review from G C (Son-in-law of Resident) published on 9 February 2023 Submitted via Website•
Overall Experience
Originally gave a review stating that I was not satisfied with the manner in which communication between relatives and the staff at the home did or did not take place. However, these issues have now been fully resolved and addressed and there was a complete misunderstanding of what was going on and...
Originally gave a review stating that I was not satisfied with the manner in which communication between relatives and the staff at the home did or did not take place. However, these issues have now been fully resolved and addressed and there was a complete misunderstanding of what was going on and more than satisfactory explanation has been given. My wife and I are now more than satisfied that the issues have been fully resolved and now on this basis we can fully recommend without reservation the quality of care and communication from the management and staff at the Laleham. We are more than satisfied that this home operates to the highest of standards.
Review from Julie B (Daughter of Resident) published on 15 August 2022 Submitted via Postal Review Card•
Overall Experience
The home is a home because of the carers!
The home is a home because of the carers!
Review from Richard R (Son of Resident) published on 3 May 2022 Submitted via Postal Review Card•
Overall Experience
My mother is a resident in the retirement home. The home has done extremely well they have enabled us to visit my mother in her room where they have seated her in a comfortable chair where we can sit beside her. Mum has extremely poor sight and hearing so being in a quiet controlled area we are all...
My mother is a resident in the retirement home. The home has done extremely well they have enabled us to visit my mother in her room where they have seated her in a comfortable chair where we can sit beside her. Mum has extremely poor sight and hearing so being in a quiet controlled area we are all able to spend time together and communicate with each other. Mum is now 104 and is unable to hear my voice.. My wife is able to place an ice-cream cornet in mums had and touch her lips with it and mum eats it on her own. The staff at the home enable us to enjoy our visits with Mum. It makes a difference.
Review from B S (Sister of Resident) published on 1 May 2022 Submitted via Postal Review Card•
Overall Experience
I visited my sister in The Laleham. My sister has been in the home for about three years now. Every time I visit the home, the staff are happy, friendly and helpful. The manager is very approachable and friendly.
I visited my sister in The Laleham. My sister has been in the home for about three years now. Every time I visit the home, the staff are happy, friendly and helpful. The manager is very approachable and friendly.
Review from Alex G (Son of Resident) published on 10 October 2019 Submitted via Postal Review Card•
Overall Experience
I'm happy with Laleham home, Herne Bay and their care for my mother.
I'm happy with Laleham home, Herne Bay and their care for my mother.
Review from C C (Daughter of Resident) published on 11 September 2019 Submitted via Postal Review Card•
Overall Experience
The home does treat the resident with respect. The fabric of the home could be improved with a more modern and updated feel. Making better use of the garden and garden room. Residents need daylight/sunlight (vitamin D) the garden could be made more attractive and residents should have access...
The home does treat the resident with respect. The fabric of the home could be improved with a more modern and updated feel. Making better use of the garden and garden room. Residents need daylight/sunlight (vitamin D) the garden could be made more attractive and residents should have access outside if they want it. Generally very happy.
Review from S D (Daughter of Resident) published on 2 September 2019 Submitted via Postal Review Card•
Overall Experience
Mum's very well looked after and all her needs are seen to. All the staff are very friendly and helpful.
Mum's very well looked after and all her needs are seen to. All the staff are very friendly and helpful.
Review from T L (Daughter of Resident) published on 29 August 2019 Submitted via Postal Review Card•
Overall Experience
Overall, the standard of care is good. Mum is very happy here and feels safe and secure which is very important to me. However, there are times when there do not seem to be enough carers, only, this appears to be mainly at the weekends. Mum does find some of the other residents can be disruptive...
Overall, the standard of care is good. Mum is very happy here and feels safe and secure which is very important to me. However, there are times when there do not seem to be enough carers, only, this appears to be mainly at the weekends. Mum does find some of the other residents can be disruptive which can be stressful for her.
Review from Abby B (Granddaughter of Resident) published on 29 August 2019 Submitted via Postal Review Card•
Overall Experience
I think the care at The Laleham is of a high standard and my grandmother enjoys herself with the staff.
I think the care at The Laleham is of a high standard and my grandmother enjoys herself with the staff.
Review from K D (Son-in-law of Resident) published on 3 September 2018 Submitted via Postal Review Card•
Overall Experience
The overall care at the Laleham is excellent and the location is wonderful. My mother-in-law is content there and is very happy that we chose Laleham for her. The attention shown to the residents by the staff is superb and relatives are always made to feel welcome.
The overall care at the Laleham is excellent and the location is wonderful. My mother-in-law is content there and is very happy that we chose Laleham for her. The attention shown to the residents by the staff is superb and relatives are always made to feel welcome.
Review from A K A (Friend of Resident) published on 22 February 2018 Submitted via Postal Review Card•
Overall Experience
At first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a resident here. I am always offered tea/coffee when I...
At first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a resident here. I am always offered tea/coffee when I visit.
Review from K B (Granddaughter of Resident) published on 24 January 2018 Submitted via Postal Review Card•
Overall Experience
The care home staff seem friendly when we visit, the manager approaches us to ask how we think the resident is doing from our point of view. The staff and manager are quite approachable if we have any questions.
The care home staff seem friendly when we visit, the manager approaches us to ask how we think the resident is doing from our point of view. The staff and manager are quite approachable if we have any questions.
Review from E B (Daughter of Resident) published on 17 January 2018 Submitted via Postal Review Card•
Overall Experience
The home has met all my mother's needs and she is very happy here. The staff are all friendly and caring and help her keep occupied at all times of the day.
The home has met all my mother's needs and she is very happy here. The staff are all friendly and caring and help her keep occupied at all times of the day.
Review from Maureen M (Wife of Resident) published on 17 January 2018 Submitted via Postal Review Card•
Overall Experience
My husband has been really well cared for at The Laleham. Staff are kind and caring and not least - plentiful. He has settled in very well.
My husband has been really well cared for at The Laleham. Staff are kind and caring and not least - plentiful. He has settled in very well.
Review from R T (Daughter of Resident) published on 17 January 2018 Submitted via Postal Review Card•
Overall Experience
Mum always seems so well looked after and all the staff are very kind, caring and we are always made welcome when we visit.
Mum always seems so well looked after and all the staff are very kind, caring and we are always made welcome when we visit.
Review from John F (Brother of Resident) published on 15 January 2018 Submitted via Website•
Overall Experience
My sister was resident at The Laleham for almost two years. During this time she was always happy with her care and surroundings. The staff were always willing and helpful at all times. My sister had no problems that went unsolved. Medical treatment, when necessary was competent and sensitive to...
My sister was resident at The Laleham for almost two years. During this time she was always happy with her care and surroundings. The staff were always willing and helpful at all times. My sister had no problems that went unsolved. Medical treatment, when necessary was competent and sensitive to her needs. Her room was just to her liking, it was warm and comfortable.
During visits she talked about the pleasant outlook from the front lounge overlooking the pier and seafront gardens.
During visits she talked about the pleasant outlook from the front lounge overlooking the pier and seafront gardens.
I would like to thank the staff for their care and attention.
Review from G B (Son of Resident) published on 21 December 2016 Submitted via Postal Review Card•
Overall Experience
My mother has been a resident at The Laleham for 2 years now. During that time, the care and kindness given to my mother by the staff has been without exception, first class in every respect.
My mother has been a resident at The Laleham for 2 years now. During that time, the care and kindness given to my mother by the staff has been without exception, first class in every respect.
Review from J R (Daughter of Resident) published on 12 December 2016 Submitted via Postal Review Card•
Overall Experience
Laleham is in a lovely central location on the sea front overlooking the promenade and pier. There is always a warm, welcoming and comfortable atmosphere about the home.
Carers and the manager are lovely with residents, patient, kind and treating them with respect. There is also an excellent level...
Laleham is in a lovely central location on the sea front overlooking the promenade and pier. There is always a warm, welcoming and comfortable atmosphere about the home.
Carers and the manager are lovely with residents, patient, kind and treating them with respect. There is also an excellent level of openness and honesty from all staff with relatives.
Carers and the manager are lovely with residents, patient, kind and treating them with respect. There is also an excellent level of openness and honesty from all staff with relatives.
It was a good move for mum and the family all know that she is safe, being well looked after and cared for very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2022Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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