The Vale Residential Home, Maidstone, Kent
The Vale Residential Home, Maidstone, Kent
The Vale Residential Home, Maidstone, Kent

The Vale is an established residential home, situated within a quiet area of Maidstone, yet convenient for the High Street and town's amenities. The Vale is a well run care home that offers a friendly atmosphere where everyone feels comfortable and at ease. They are fortunate in their situation at The Vale that they have a delightfully secluded and relaxing garden, where client can sit and read or enjoy afternoon tea. There are elegant sitting rooms and a spacious conservatory which enjoys views of the well-established garden. The bedrooms are comfortable and decorated to a very high standard and clients are encouraged to bring in personal effects to make their rooms more homely.

Group: Charing Healthcare Ltd

Person in charge: Jade McCarthy (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 4

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The Vale welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking:

Street Parking is available.

Latest Care Quality Commission* Report on The Vale Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 The Vale Residential Home has a Review Score of 9.3 (9.293)

The Review Score of 9.3 (maximum of 10) for The Vale Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Vale Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for The Vale Residential Home is calculated as follows: ( (33 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 60 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.893 Points relating to the number of positive Reviews for The Vale Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.6 Target = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Vale Residential Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Vale Residential Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1

The staff there are so lovely, welcoming and friendly. We have not seen Mum as happy for years as she was at The Vale. She loved it there.
The manager and her deputy are amazing and they get to know them individually and what works for each of them to make them happy.
We can’t thank them enough for getting to know her so well and being able to help her so much. We have some amazing photos of Mum joining in with the great activities. The manager and team certainly have created a loving place there.

How likely would you be to recommend The Vale Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice friendly environment, the staff are always happy to help. The residents always look very happy.

How likely would you be to recommend The Vale Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are hard working and I admire them for the job they do. I find them friendly and polite. I now have peace of mind that my mother is safe and has the level of care that I could no longer provide. I visit mum 2-3 times a week and have gotten to know the staff, so I have confidence in their abilities - if mum's not well, they call the doctor (antibiotics this month). If her teeth go missing, they contact the dentist.

How likely would you be to recommend The Vale Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Vale provides a lot of stimulation for the residents both on a personal level or group. The food is imaginative and good, both these things are important to my mother as she enjoys both. She is content at The Vale which makes me happy.

How likely would you be to recommend The Vale Residential Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Cem Osman, Assistant to Director of Care at The Vale Residential Home responded to this review on 22 Mar 2017:

The Vale is a large house, formerly the parsonage, and retains much if its original features. Management and staff are dedicated to the well-being of our residents and treat them with the uppermost dignity and respect and is the main priority of The Vale. We have a ‘Good’ rating for both Caring and Well-Led service, and an overall home rating of “Good” with CQC.

Some of our larger bedrooms have had the addition of en suite facilities; we continue to make improvements each year as suitable bedrooms become vacant for upgrades. All bedrooms without en suite facilities are very close to a large bathroom with bath hoist for those requiring aid. Our garden has a large patio and grassed area; residents tend to use the patio most often, therefore, plans are in place to extend this area.

The Vale is a home offering good care and friendship to all residents. Staff are continuously monitoring frail and vulnerable residents. Residents look clean and tidy. Activities to promote mobility and mental activity are regularly done. Activities including local churches and schools take place. Medical assistance is quickly obtained if required.

How likely would you be to recommend The Vale Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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