The Vale Care Home

191 Willington Street, Maidstone ME15 8ED
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9.4 31 Reviews
  • The Vale Care Home, Maidstone
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Care Provided by The Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carolyn Jerram (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The Vale welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking

  • Street Parking is available.

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The Vale Care Home Reviews (31)

9.4

The Vale Care Home has a Review Score of 9.4 (9.417) out of 10, based on 6 reviews in the last 2 years.
Over all time The Vale Care Home has 31 reviews.

Overall Experience
  • 22
  • 7
  • 2
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Date Published
  • 31
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  • 3
  • 6
  • 25
Reviewer Connection to The Vale Care Home
  • 13
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Paula G (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a great care home. My Dad is in the home, he is enjoying his time there, and is well looked after. There is always something going on from bingo to singers. The meals are lovely, and there is plenty of variety. The staff are wonderful, they work very hard, and the home is kept clean.
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Review from R W (Granddaughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan stayed at The Vale for approx 15 months and I think the care she received was very good. When I visited I was made to feel welcome and that it was very much Nan's home. The carers were helpful and accommodating even though at times it seemed quite chaotic! The appearance of The Vale is a little
on the shabby side but don't be put off by this, it felt homely and not at all clinical. The carers treated Nan in the same way we did, with encouragement and reassuring her she was OK. This was both a comfort to her but also us. I would have no doubt in recommending The Vale to others.
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Review from Carina H (Granddaughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan always seems happy and gets on really well with the staff. I cannot fault The Vale and the staff.
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Review from Chris B (Relative of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our welcome at The Vale has always been very friendly and warm. The staff are very caring and patient and professional. Our Aunt's room is very nice and comfortable, there is a general, pleasant atmosphere and cleanliness. As a whole we consider our Aunt is being cared for well, generally, her needs
are being met. To me, The Vale sometimes appears rather overcrowded with people sat everywhere, even in the corridor. We have been sometimes and it appears noisy.
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Review from Alison B (Niece of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As relatives, we have always been made very welcome. Sometimes it is very frustrating when I try and ring up because the phone keeps cutting out.
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Review from Sue P (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my husband and my first visit, we found The Vale very friendly and homely. The staff are kind and considerate.
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Review from Maria L (Daughter-in-law of Resident) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff there are so lovely, welcoming and friendly. We have not seen Mum as happy for years as she was at The Vale. She loved it there.
The manager and her deputy are amazing and they get to know them individually and what works for each of them to make them happy.
We can’t thank them enough
for getting to know her so well and being able to help her so much. We have some amazing photos of Mum joining in with the great activities. The manager and team certainly have created a loving place there.
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Review from Michael G (Grandson of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice friendly environment, the staff are always happy to help. The residents always look very happy.
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Review from C A (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are hard working and I admire them for the job they do. I find them friendly and polite. I now have peace of mind that my mother is safe and has the level of care that I could no longer provide. I visit mum 2-3 times a week and have gotten to know the staff, so I have confidence in their abilities
- if mum's not well, they call the doctor (antibiotics this month). If her teeth go missing, they contact the dentist.
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Review from R C (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The Vale provides a lot of stimulation for the residents both on a personal level or group. The food is imaginative and good, both these things are important to my mother as she enjoys both. She is content at The Vale which makes me happy.
Reply from Cem Osman, Assistant to Director of Care at The Vale Care Home

The Vale is a large house, formerly the parsonage, and retains much if its original features. Management and staff are dedicated to the well-being of our residents and treat them with the uppermost dignity and respect and is the main priority of The Vale. We have a ‘Good’ rating for both Caring and Well-Led service, and an overall home rating of “Good” with CQC.


Some of our larger bedrooms have had the addition of en suite facilities; we continue to make improvements each year as suitable bedrooms become vacant for upgrades. All bedrooms without en suite facilities are very close to a large bathroom with bath hoist for those requiring aid. Our garden has a large patio and grassed area; residents tend to use the patio most often, therefore, plans are in place to extend this area.

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Review from Mary S (Friend of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Vale is a home offering good care and friendship to all residents. Staff are continuously monitoring frail and vulnerable residents. Residents look clean and tidy. Activities to promote mobility and mental activity are regularly done. Activities including local churches and schools take place. Medical
assistance is quickly obtained if required.
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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for The Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for The Vale Care Home is calculated as follows: ( (58 Excellents x 5) + (13 Goods x 4) ) ÷ 71 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for The Vale Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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