The Vale Care Home

This is a great care home. My Dad is in the home, he is enjoying his time there, and is well looked after. There is always something going on from bingo to singers. The meals are lovely, and there is plenty of variety. The staff are wonderful, they work very hard, and the home is kept clean.

My Nan stayed at The Vale for approx 15 months and I think the care she received was very good. When I visited I was made to feel welcome and that it was very much Nan's home. The carers were helpful and accommodating even though at times it seemed quite chaotic! The appearance of The Vale is a little on the shabby side but don't be put off by this, it felt homely and not at all clinical. The carers treated Nan in the same way we did, with encouragement and reassuring her she was OK. This was both a comfort to her but also us. I would have no doubt in recommending The Vale to others.

My nan always seems happy and gets on really well with the staff. I cannot fault The Vale and the staff.

Our welcome at The Vale has always been very friendly and warm. The staff are very caring and patient and professional. Our Aunt's room is very nice and comfortable, there is a general, pleasant atmosphere and cleanliness. As a whole we consider our Aunt is being cared for well, generally, her needs are being met. To me, The Vale sometimes appears rather overcrowded with people sat everywhere, even in the corridor. We have been sometimes and it appears noisy.

As relatives, we have always been made very welcome. Sometimes it is very frustrating when I try and ring up because the phone keeps cutting out.

From my husband and my first visit, we found The Vale very friendly and homely. The staff are kind and considerate.

We can’t thank them enough for getting to know her so well and being able to help her so much. We have some amazing photos of Mum joining in with the great activities. The manager and team certainly have created a loving place there.

Nice friendly environment, the staff are always happy to help. The residents always look very happy.

The staff are hard working and I admire them for the job they do. I find them friendly and polite. I now have peace of mind that my mother is safe and has the level of care that I could no longer provide. I visit mum 2-3 times a week and have gotten to know the staff, so I have confidence in their abilities - if mum's not well, they call the doctor (antibiotics this month). If her teeth go missing, they contact the dentist.

The Vale provides a lot of stimulation for the residents both on a personal level or group. The food is imaginative and good, both these things are important to my mother as she enjoys both. She is content at The Vale which makes me happy.

The Vale is a home offering good care and friendship to all residents. Staff are continuously monitoring frail and vulnerable residents. Residents look clean and tidy. Activities to promote mobility and mental activity are regularly done. Activities including local churches and schools take place. Medical assistance is quickly obtained if required.