Wolfe House Care Home, Oxted, Surrey
Wolfe House Care Home, Oxted, Surrey
Wolfe House Care Home, Oxted, Surrey

Well respected within the local community, Wolf House strives to provide a friendly, home from home atmosphere in a warm and comfortable enviroment.

Set in pleasant, wooded, National Trust surroundings Wolf House is a truly desirable residence and can accomodate up to 13 Residents. Sought after for its smallness and individuality

Group: Wolfe House Ltd

Person in charge: Pat McClean (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 65 to 105.

Single Rooms: 11

Shared Rooms: 1

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £650 – £850 , Personal Care Shared (per person) £600 – £800 (These prices are only a guideline, please contact Wolfe House Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wolfe House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Wolfe House Care Home has a Review Score of 8 (8.000)

The Review Score of 8 (maximum of 10) for Wolfe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Wolfe House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.615 for Wolfe House Care Home is calculated as follows: ( (63 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.385 Points relating to the number of positive Reviews for Wolfe House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wolfe House Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wolfe House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My observation of Wolfe House Care Home is that it offers a home-from-home experience. It feels like someone's home or small hotel, rather than an institution.
I always visit unannounced & each time have found staff members welcoming & my mother to be both cared for & contented. All the staff I have met are both professional & helpful. If I had to, I feel I could live there.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We could not have wished for a nicer home for our mums. All the carers are so friendly and helpful. A genuine wish to see the residents are happy and attention to their needs. It has only been a month since mum arrived, but already she is settling in. Wolfe House is well run with a calm and relaxed atmosphere. All visitors have a warm welcome when they visit.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that because this care home is small, it has the atmosphere of a house rather than an institution. I feel that it is ideal for my mum.
The rooms are always very clean and the staff are welcoming and helpful.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As I only visit monthly, it is difficult to comment on her welfare. Her dementia progresses so so does here confusion.. and consequently behaviour on occasions.
However, when I phone in for updates the staff are always very helpful in what they say about mum. As you would expect Wolfe House is always clean and welcoming. After two years the other residents know me.

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has always been very happy and settled in this care home. She has been at Wolfe House for three years. The staff are friendly and professional. the food is very good and it is pleasing to see that there are many activities during the day to keep mother stimulated. I would recommend this care home.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

A welcoming establishment and always helpful. Facilities rather cramped but they manage to use the small space well. Midday meal time is a very unusually early time which can make visits a little difficult. Visiting car space can be difficult and backing out can be dangerous.

How likely would you be to recommend Wolfe House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Whenever I visit Wolfe House to see mum the staff are always welcoming and friendly. They answer any questions I may have. They offer us an additional room (conservatory) to have a private meeting if we want but we are happy to sit at the table. There are always members of staff around which is important. I like Wolfe House because it only has around twelve residents. T o me this is very important as the staff can have a food relationship with their residents and will be able to monitor their wellbeing closely.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident during the summer. I am delighted with the quality of care. They have managed her dementia extremely well and she is very happy. The team are all excellent and extremely well managed. The house is always very clean and feels like a comfortable home for the residents. I feel confident and reassured than my mother is being well cared for.

How likely would you be to recommend Wolfe House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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