Derwent Residential Care Home

36 - 38 Sedlescombe Road South, St Leonards-on-Sea TN38 0TB
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9.4 43 Reviews
  • Derwent Residential Care Home, St Leonards-on-Sea
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Care Provided by Derwent Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1400
  • Self-Funded Residential Dementia Care: £900 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Derwent Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Derwent Residential Care Ltd
  • Privately Owned

Person in Charge

  • Ali Sepehri (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at any time. Please be aware that mealtimes are generally a busy time in the care home.

Parking

  • Limited parking in front of the care home. Outside of this visitors are able to park on Sedlescombe Road Sth or in Sedlescombe Gardens.

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Derwent Residential Care Home Reviews (43)

9.4

Derwent Residential Care Home has a Review Score of 9.4 (9.426) out of 10, based on 14 reviews in the last 2 years.
Over all time Derwent Residential Care Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Derwent Residential Care Home
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Total of 43, showing 21-40
Review from S W (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff made my father feel this was a home from home, they even bought him a lawn mower to help him continue his regular routines. Great awareness of needs that were addressed immediately.
Reply from Louise Livesey, Group Support Manager at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Alice P (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Am grateful for all that the carers do - I know they are stretched and poorly paid. Some carers are more attentive and pleasant than others. Little things mean a lot - like the carer who buys cat treats for Mum and Dad to feed the home cat. Similarly - abruptness and impatience have an impact too. Some
carers are very brisk and short - not allowing residents to be heard and dismissing them. Floors and tables are often dirty and sticky. Washing clothes - never seem to get own clothes returned! Poor stimulation and activities provided?
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Review from Paul D (Friend of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found this care home to be clean and have a comfortable atmosphere. The staff are very good with the residents and the food is excellent (special arrangements for my friend who is vegetarian).
Reply from Louise Livesey, Group Support Manager at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Gary M (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Derwent is very good. The staff are very caring and excellent in their care of my mum. They are always friendly and courteous when I or other members of the family visit Mum. The staff are always very helpful when I have any questions about Mum's dementia.
Reply from Louise Livesey, Group Support Manager at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Margaret K (Wife of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a relief to know my husband is so well looked after.
Reply from Louise Livesey, Group Support Manager at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Sarah S (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, warm and caring staff. They spend time getting to know each person that is in their care. Nothing is too much trouble. Willing to listen to any worries from family that visit, easy to talk to and they understand. My mum is treated with respect, as all residents are. They have fun and keep
busy. My mum's room is always clean as is my mum and she is fed well. Lots of activities.
Reply from Louise Livesey, Group Support Manager at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Pauline Y (Daughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to stay for nine days respite. She was very happy here, in fact, for the first time she has asked to go back when we go on holiday. This is a major breakthrough for us. The staff are very good and friendly. The activities lady became her friend and we had positive feedback from her. We are
hoping Mum will be able to stay again in a few weeks' time.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience with our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We are very happy to hear that your mum is looking forward to staying with us again soon.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Christine E (Sister-in-law of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with the Derwent has been extremely good. Good staff, food, and general care. I've known other residents prior to my sister-in-law, hence this was our first choice of care near our home, and the care continues to this day.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Ann O (Daughter of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum appears well kept, when asked she said the staff are very good to her and they are good fun and take care she is looked after. She said the food is good but misses cooking her own food. On appearance she is clean, skin looks healthy and feels soft. Feet look well taken care of and she enjoys
her fingernails being painted. Hair neat and tidy. No complaints from her. Staff been outstanding.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations in regards to your Mum's care and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Lindy C (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems very happy and relaxed, which I have not seen before she came here.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Deborah U (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Due to Covid could only have garden visits. The Garden was in disrepair at the time, broken seating area. Witnessed a resident fall through a swing chair seating with staff laughing.
Some staff very curt and rude. No engaging activities obvious or timetable. Considering a dementia home. My mother
has since moved and I cannot believe the difference in care facilities. Would not recommend this awful place. Building in need of good facelift and front gardens full of rubbish. Far better homes out there than this place!
Also, neglect founded on my mother's personal care.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to complete a review for Derwent Residential Care Home, which we have noted with some disappointment. As you are aware, we have previously responded to the concerns you have raised and feel that we have adequately addressed all of the issues in the appropriate manner, after completing a full investigation. We would like to reassure you that after our latest CQC inspection, we have been awarded a Good rating and the report will be available on our website as soon as it has been released by the CQC.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Sharon V (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I recommend they update their website photos as not accurate as buildings and gardens in need of repair.
Small ornaments scattered around the garden at floor level not good for partially sighted or dementia patients.
Blinds always closed so residents are unable to look out the front window.
My mum
never had on her own clothes or even her glasses.
Never responded to emails/calls regarding safeguarding issues.
The phone never answered and felt some staff quite curt when answering.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to complete a review for Derwent Residential Care Home, which we have noted with some disappointment. As you are aware, we have previously responded to the concerns you have raised and feel that we have adequately addressed all of the issues in the appropriate manner, after completing a full investigation. We would like to reassure you that after our latest CQC inspection, we have been awarded a Good rating and the report will be available on our website as soon as it has been released by the CQC.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from K U (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A dementia care specialist home which has proved to be a very good place for our mother. The care staff are all local and have been the same throughout, so staff are retained which is a good sign. They have helped us deal with and understand dementia. Our mother is now settled and the staff seem genuinely
fond of her.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to the whole team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from A F (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, clean and excellent care. I could only give satisfactory to safety/security as mum did manage to escape once.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations. In relation to the Security issue at Derwent, please be assured that we are looking into this as a matter of importance and have been in touch with a couple of companies in order to see about having a different system installed. We will keep our residents and their families up to date with this project when we have more information.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Tracy F (Daughter of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Do not believe the Quality Care Commission report. This is a really good care home with really lovely and caring staff. I have worked in care homes and this is the best you can get so I do not understand why they need improvement. It is not the caring staff, as they are all wonderful.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of our Derwent Residential Care Home. We really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from A M (Relative of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly and caring to the residents family, keeping family up to date if the resident is unwell.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Maxine R (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and I appreciate the care and affection shown to her.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind words and observations and will ensure they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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  • Cleanliness
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Review from D R (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have always treated my mother with love, care and dignity. Happy atmosphere and nothing is too much trouble for the staff. The staff always deal with any queries efficiently. Happy that my mother is being cared for so well.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations and will ensure that they are passed on to our team at Derwent.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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  • Cleanliness
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Review from J B (Husband of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am the husband of a resident.
Overall, I am very happy with the care my wife receives at Derwent Residential Care Home. I am myself made to feel welcome at all times as I am there most days visiting my wife. The staff and carers treat my wife with dignity and respect at all times and this makes me
feel comfortable when I leave at the end of the day. I hope this care and level of professionalism continues for the future care of my wife.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Gillian B (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly, welcoming and caring environment with a feeling of a personal home and not an institution.
Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care HomeThank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Derwent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for Derwent Residential Care Home is calculated as follows: ( (119 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 163 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Derwent Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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