Northfield House Care Home caters for 19 residents across 17 bedrooms. It is a family-run care home designed for people who like the homely feel of a smaller care home. The incredible team go above and beyond to anticipate their residents' every need and committed to providing residents with a quality lifestyle, complete with comfortable bedrooms and homely communal areas and with a care team that respects personal choice.
Tailored to personal requirements, Northfield House have proven effective for people with long-term physical disabilities and illness, proving to be an accommodation that loved ones enjoy visiting and the local community respects.
This award-winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.
All food is home cooked and nutritious with various daily menu options available.
Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.
Northfield House has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years. Over all time Northfield House has 63 reviews.
Overall Experience
53
8
1
0
1
Date Published
63
17
17
20
43
Reviewer Connection to Northfield House
22
17
5
3
3
2
2
1
1
1
1
1
1
1
1
1
Total of 63, showing 1-20
Review from Samantha H (Daughter of Resident) published on 17 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to say after my step father resided here, that everyday we were overwhelmed with the high standard of care, empathy, and cleanliness of the place. The staff were incredibly welcoming and nothing was too much trouble. The liaison between management and myself leading up to my stepfathers
death was second to none and will be eternally grateful for his final weeks being spent in such a wonderful family home.
My thanks forever, Sam
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Review from M S (Relative of Resident) published on 22 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Welcome environment feels like home for residents. Staff are exceptional and the care given is fantastic. We are always welcomed when visiting. Our relative is now safe and receiving the correct care which has made an incredible difference to our family.
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Review from Belinda C (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has been here for over 2 years, she has dementia. The staff are fabulous, my mother loves living here. She is well looked after, the place is spotless. The food is homemade. The respect & duty of care the staff have for my mother is fantastic and also to our family when we visit.
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Review from A C (Daughter of Resident) published on 11 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The care is excellent, I have no concerns.
My dad receives care respectful of his needs i.e wanting interaction with other residents. But taking into consideration his need for extra rest, and time to watch his own TV preferences. They will ensure any health concerns and needs are acted on quickly.
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Review from H H (Daughter of Resident) published on 11 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum is very comfortable at the home. The staff are very friendly and welcoming.
Always communicate well with us as a family.
The care home is very clean and always tidy - my mum is very happy and we have piece of mind that she is in a safe environment.
Excellent staff, a warm friendly care home.
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Review from A C (Son of Resident) published on 11 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very friendly and caring staff.
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Review from I H (Son of Resident) published on 8 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother gets excellent care at Northfields. All the staff are lovely and very caring. The staff are also always happy and welcoming. The rooms are always and the communal areas. As a family we are so pleased our mother is here and most importantly my mother loves it!
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Review from L J (Granddaughter of Resident) published on 8 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We have had an excellent experience at Northfields for our relative. The care is of a very high standard and all the staff are very welcoming and friendly.
Our grandma is very happy at Northfield House and has built a lovely relationship with everyone at the care home.
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Review from S B (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My father has been a resident of Northfield House for quite a while now, from the initial hospital discharge to settling in to the care home environment my father needs and requirements are meticulously met with high standards and a warm welcome so much so that he is happy and content in the care home
something I thought my father would never adapt to.
I love how my father often talks about the meals and how he enjoys them which is a great accolade to the care home given that he is a fussy eater and the staff have to manage his dietary needs for his health issues.
As a family we like to visit my father regularly as we consider this a big part of his well being Northfield House are always accommodating with open visiting without an appointment something we appreciate to fit around our busy lifestyles and work commitments.
I am kept up to date about my father's health, the home is exceptionally clean, the staff are a credit to the owners.
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Review from J H (Wife of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My experience with my husband being at Northfield Home, they are very caring and patient and they all seem to love their jobs. The home is well organised and every client looks very comfortable.
The home seems to be making improvements all the time. I had lunch with my husband and the food was delicious.
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Review from L S (Daughter of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum has been living here for 4 years the care has been great and always looked after my mum with her challenges the home carers for all needs especially with dementia. The carers are the best (I can't fault them at all) also the management are perfect.
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Review from K H (Daughter of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been at Northfield House for approximately 2 months and has settled in well, staff are very friendly, food always smells delicious. My family are a lot more happier now mum is settled and in a caring environment.
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Review from G M (Wife of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I can't put into words how happy I am with the care of Northfield House. I looked after my husband for as log as I could manage. The staff and management are wonderful. The care home is spotless and has helped me relax knowing my husband is in superb hands. I want to say this experience has been a positive
one. Thank you to all the hard work of the staff and management from the bottom of my heart.
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Review from K S (Granddaughter of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
A lovely and friendly home. They take a great care of my grandmother and they have my full trust. I find they are able to deal with her challenges in the correct manner. A very clean home with great management.
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Review from L H (Daughter of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been at Northfield House for twelve months. As a family we are comforted by her being here. The staff are amazing .They are our extended family. They care about mum as they would their own family. Mum is always clean. Her room is clean and pleasant. We know they do their very best to keep her
safe. We can't fault the care mum receives.
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Review from I C (Son of Resident) published on 2 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All of the staff are outstandingly caring, cheerful and polite. I visit several times a week, and have done for over 2 years, and I'm always impressed with the cleanliness of the whole of the premises and the incredible dedication of every member of staff to ensure that all residents are very well cared
for. It's always a pleasure to visit my mum knowing how fantastic the care is.
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Review from T H (Daughter of Resident) published on 19 May 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
Unfortunately my father was in here for 3 days while we quickly found somewhere nice for him for his period of discharge assessment from Hospital. The standard of this accommodation is absolutely appalling, I would think it hasn't been decorated in 50 years! It was cold and uncomfortable. Additionally,
visiting is a nightmare as restricted to one hour slots which have to be pre-booked - and forget it if you work as visiting closed after 4pm! I couldn't Believe elderly people are expected to live in such poor conditions and pay over a £1000a week. Appalling.
Reply from Management, Management at Northfield House
Thank you for taking the time to share your feedback. We are genuinely sorry to hear your experience did not meet expectations.
We fully recognise how important it is for families to feel confident and reassured during a discharge assessment. These transitions can be stressful, and we regret that this was not reflected in the high standards we strive to uphold.
Three days is a very short period to form a full picture of a care home, especially when the focus is on immediate needs, which can feel overwhelming.
Regarding visits, we offer open visiting without appointment; the booking system is only for our quiet room. We aim to be flexible to support varying needs.
The home has been fully redecorated, with ongoing improvements to ensure a warm, safe environment. We are sorry if this was not evident during the brief stay.
All feedback is taken seriously and helps us continue to improve and provide the highest quality of care.
Warm regards,
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Review from Susan E (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Northfield House provides all the care that my husband needs. All of the staff are pleasant and really friendly. Nothing is too much trouble for them. Everything at Northfield House is very clean and tidy. My husband enjoys all the meals and there is plenty of variety. Would highly recommend.
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Review from R L (Brother of Resident) published on 4 December 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The time my sister has spent here, the care has been friendly warm and excellent.
The staff have been very kind to her and we have always been welcomed on our visits. We would highly recommend this care home.
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Review from Trudie L (Goddaughter of Resident) published on 21 November 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My godmother has been a resident at Northfield House since March 2009. I could not ask for a better care home as I know she is really well taken care of. All of her needs are met and the staff are very attentive and friendly. Whenever I visit I am always met with a smile and an offer of a cuppa. Would
100% recommend this care home.
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Current Review Score: 9.8 (9.755)
Overview of Review Score
The Review Score of 9.8 (9.755) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for Northfield House is calculated as follows:
(
(206 Excellents x 5)
+
(14 Goods x 4)
+
(12 Satisfactorys x 3)
+
(5 Very Poors x 1)
)
÷ 237 Ratings = 4.755
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 19 registered maximum number of service users is 3.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
20 Sep 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
What types of Care is Northfield House registered for?
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Northfield House have?
There are 15 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Northfield House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Northfield House to the centre of Leicester?
5.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northfield House to verify any information. View our terms and conditions. Northfield House has an Enhanced Service - more info.
